TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/vv/x5/0PXSVC4C4UPP.PNGPolycom, Inc.Polycom Group Series - The RealPresence Your Company Has Been Looking For!2018-07-30T21:30:09.841ZPolycom RealPresence Group Series is being used by everyone in our department but has not yet been integrated to use by everyone in the organization. We switched over to Polycom RealPresence Group Series about 3 years ago and it has made such a difference in our ability to connect to others in our department and those that we have meetings and partnerships with. Polycom RealPresence Group Series helps us to better plan meetings and conferences, determine availability of staff, and makes phone and online transactions more efficient, therefore saving valuable time throughout the day.,Polycom RealPresence Group Series allows for seamless online to phone interactions. Staff are able to listen to voicemail on their phone or through their email, which is especially important when they are out of the office.
Polycom RealPresence Group Series allows us to determine the availability of our staff, by syncing calendars and showing availability through the online messaging feature and the screen on the phone itself.
Polycom RealPresence Group Series allows us to easily set up and conduct phone and video based conference calls, with minimal interference or dropped calls.,The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.,10,We have been able to increase productivity by spending less time navigating through a phone directory to call someone, and to find out if and when they are available.
We can determine if someone is available through the notifications on the phone screen itself or use the instant messaging function, which are both linked to our Outlook calendars.
We are able to more quickly connect our students to resources and other professionals on campus by being able to anticipate who is available to meet with them or speak with them over the phone, before even having to make a call.,The quality of the video has been pretty good, with little feedback or pixelation, and few dropped calls. For us, these are the most important elements of a video function to ensure that our conference calls are successful. We have not been able to add the automatic camera tracking as of yet.,The quality of the calls on Group Series is impeccable. This is probably the best audio quality I have experienced in any of the work environments I have been in. Reception is ideal, with no dropped calls as of yet. Additionally, the NoiseBlock function is used in our office almost every time we have a conference call. Whether it is a single person or a group around one phone, this feature allows you to listen on speakerphone, while still be able to type, or discuss the topics of the call with co-workers, while not letting background noise compromise the quality of the call.,Skype for Business and Skype,Skype, Skype for BusinessVerified UserA 'sure thing' for quality conferencing.2018-03-06T20:54:31.096ZWe use the Polycom RealPresence systems for communication both within the company and with external Partners and Customers. I work remotely, so having a system available to me not only allows the highest quality communications for day to day meetings, but a reference point for supporting users when needed. Having a system that connects to the Cloud services that we use, but is also a stand-alone H.323 and SIP system is very versatile.,Polycom are still a high-end videoconferencing manufacturer and it shows. The build quality is very high, with quality components provided. In the current environment where 'huddle-room' systems are taking over and are a mix of solutions from multiple manufacturers, you can tell the difference when you open the box and get dedicated hardware that is designed to work as a single package.
The audio quality is very good. May sound like an odd thing to consider audio quality before video quality, but if the sound is poor, it doesn't matter how good the video is - you wont stay in the meeting.
Great video from the dedicated cameras. The image quality is high and the camera is silent when it moves to presets.,Interface is good, but not always intuitive. For regular users, everything they need is instantly available.
Not 1080 out of the box, though the hardware supports it. Need a license to activate.,10,Placing more systems will always increase the use. Make system freely available, simple to use and provide training and support.,I have worked with Polycom equipment from the days of the ViewStation and have always found Polycom very reliable. Should you be unlucky enough to encounter an issue, providing you are under support, turnaround for repairs or replacements is always fast. this is important, especially if you rely on your system for your primary communications.,BlueJeans, Lifesize Video Conferencing, Skype for BusinessJohn-James WorrallPolycom RealPresence: Real(ly) good2018-06-13T22:32:32.741ZPolycom RealPresence Group Series codecs are being used across the organization which we support. They enable video conferencing between offices around the globe for training, client meetings, internal meetings, and interviews.,Provides high-quality video and audio during conferences.
Enables the sharing of computer content from one site to the far end participants.
Easily used in integrated Crestron-controlled rooms.,Screen layout options can be somewhat limited, particularly when sharing content.
There have been occasional issues when connecting directly with Cisco endpoints within our environment.,8,Video conference adoption has increased by over 3X in the past 8 years. About half of that time was while using Polycom RealPresence Group Series codecs.,Group Series codecs have been very reliable, more so than the previous HDX codecs. Video quality is very good. We have not implemented EagleEye in our facility.,Audio quality is also very good. However, we do not use NoiseBlock and Acoustic Fence. Audio processing and echo canceling are handled by the DSPs in the root systems.John FeatheringhamVideo conferencing has a high price tag that pays off in the end.2018-01-23T19:16:11.623ZSappi recently purchase six Group Series 500 codecs this past year. The units have been distributed to our major sites with the hopes of decreasing travel costs.,The clarity of the video is a strength.
Support is strong with Polycom.
The units will integrate with Skype which will help us in the future.,The user interface/remote could be more intuitive.
The EagleEye Director is good, but the tracking needs refinement.
I would like to see more on-line self support.,8,The units are not easy enough to use for some of people with fears of technology.
Video has saved people time and money when not needing to travel.
People have to pay attention when on video.,The EE works well, but the tracking is sometimes erratic....people need to have reasonable expectations. Sappi has problems with needing to reboot systems fairly often. There have also been times when point to point calls don't work as if there isn't enough bandwidth (not so).,The audio quality has been stellar right from the beginning.,,WebEx Meetings, InterCallDamon BlackGo for it2018-01-26T20:57:19.367ZMy company uses the Group Series to teleconference with our remote offices and third-party companies using Skype for Business as the backbone for transport. Without adding any significant cost to infrastructure or time, my company was able to implement the Group Series solution at a rate of one office in one day. We were able to overcome the issue of a soft speaker by also installing the SoundStructure module.,Amazing audio
Simple setup
Easy for users to understand
Many options for room sizing,The ability to share camera feed and content simultaneously
More layout options,9,Increase user ability to schedule rooms
Increase users' ability to join calls without IT assistance
Impress guests with capabilities,Group Series is mostly reliable if everything is set up perfectly. I have had issues of freezing video and failed updates. Most of the issues have cleared up recently and Polycom is not stopping with their improvements. The Director 2 is an amazing device that provides speaker tracking that works great.,We currently do not use the Acoustic Fence but the NoiseBlock technology is fantastic. When end users are not talking the noise block technology will block out all incoming sound it does not recognize as human speech as if that end of the conversation was muted. This keeps the experience of using the product top notch.,Microsoft Office 365, Concur Travel and Expense, Cisco Meraki MX FirewallsVerified User
Unspecified
Polycom RealPresence Group Series
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
