Polycom RealPresence Group Series
Polycom RealPresence Group Series
The Polycom RealPresence Group Series codecs were used as part of our outgoing Video Managed Service. Enabled collaboration for staff in …
Being a global company, it's important to be able to communicate effectively - more so than just a Microsoft Teams meeting. Polycom …
We as an organization using the video conferencing systems for the last 4.5 Years. Implemented 30+ meeting rooms including the Town Hall, …
We use it exclusively for our video conference rooms solution throughout our organization as well as support other campuses and state …
Polycom RealPresence Group Series was used at the North American headquarters and select locations throughout the United States, Canada, …
We use the Polycom RealPresence Group Series to participate in conference calls. We use Microsoft Teams to create and host the meetings. …
We standardized our enterprise video conferencing platform around the Polycom RealPresence Group Series for several reasons. The most …
Polycom RealPresence Group Series 500 is used in about a dozen conference rooms across the united states that require high-quality audio …
The Polycom system was deployed in the board meeting room. Board members have lifesize and cisco conference systems in their offices, and …
Polycom RealPresence Group Series is being used by everyone in our department but has not yet been integrated to use by everyone in the …
Polycom RealPresence Group Series codecs are being used across the organization which we support. They enable video conferencing between …
We use the Polycom RealPresence systems for communication both within the company and with external Partners and Customers. I work …
My company uses the Group Series to teleconference with our remote offices and third-party companies using Skype for Business as the …
Polycom is used by the whole company for basic audio and web meetings. [We] Use HD video conferences for site to site or external board …
Sappi recently purchase six Group Series 500 codecs this past year. The units have been distributed to our major sites with the hopes of …
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The Polycom RealPresence Group Series is a video conferencing codec that connects to a standards-based video conferencing infrastructure to allow users to make video conference calls. There are three products in the series – RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700. It is certified to use with Office 365 and Skype for Business.
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The support and maintenance is only as good as your own helpdesk. First line is your own IT department and they need to be fully versed in using the systems and configuring them. Beyond this, Polycom's 2nd/3rd line support is good but by that time you will have wasted a long time insofar as your system will be down. The RMA process is good for maintenance support codecs but again, you're paying for this on an annual basis.
I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
We didn't face any single failure so far except unexpected disconnection due to lack of network. In the boardroom we set up the video quality to HD mode hence our video output always crisp and crystal clear to the far end participants and we appreciated many times for this.
I have never had a bad experience with Poly support although you do need to go through a maintenance provider to access Poly support. Poly engineers and support staff are very efficient and knowledgeable.
They are responsive and very knowledgeable.