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Polycom Trio

Polycom Trio

Overview

What is Polycom Trio?

Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX…

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Learn from top reviewers

Polycom Trio Review

Rating: 10 out of 10
September 14, 2023
IncentivizedVetted ReviewVerified User
Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a large number of people together to commun...
Continue reading
Verified user
Manager
Polycom Trio1 year of experience

Dependable High Quality Conference Room Phone

Rating: 9 out of 10
June 27, 2023
IncentivizedVetted ReviewVerified User
We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and nativ...
Continue reading
Verified user
Engineer
Polycom Trio3 years of experience

The standard in video conference for mid to large size meeting rooms

Rating: 9 out of 10
May 19, 2021
IncentivizedVetted ReviewVerified User
We use Polycom Trio units on our bigger meeting rooms to allow for a large number of users to use the video conference capabilities of the unit with clarity of audio and video...
Continue reading
Verified user
Engineer
Polycom Trio1 year of experience

Conference Room Phone with Great Audio Quality!

Rating: 10 out of 10
May 6, 2020
Vetted ReviewVerified User
Polycom Trio is used for Conference rooms at our company, registered to the on-premise Unified Communications infrastructure, We mostly use the Trio 8800 in large to medium co...
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Verified user
Contributor
Polycom Trio4 years of experience

Polycom Trio - Good but not the best

Rating: 4 out of 10
November 6, 2019
IncentivizedVetted ReviewVerified User
We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.
Continue reading
Austin Jones
Employee - Information Technology
SharePoint Developer
Keihin North America
Polycom Trio1 year of experience

Trio has worked wonderfully for our organization

Rating: 8 out of 10
January 30, 2018
IncentivizedVetted ReviewVerified User
We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organi...
Continue reading
Jason Holt
Manager - Information Technology
IT Manager
Artissimo Designs
Polycom Trio3 years of experience

Good, Flashy phone

Rating: 7 out of 10
January 29, 2018
IncentivizedVetted ReviewVerified User
We use it as our main conference room phone, and on conference calls. It is used across the whole organization. It's a good phone, but the ceilings are high in the room it's b...
Continue reading
Kelsea Seavey
Manager - Human Resources
Operations Manager
OBERLAND
Polycom Trio1 year of experience

Trio 8800 great for audio, and works well with Logitech SmartDock

Rating: 8 out of 10
January 29, 2018
IncentivizedVetted ReviewVerified User
We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone f...
Continue reading
Andy Saleen
Administrator - Information Technology
Information Technology Support Specialist
Oppenheimer Companies Inc.
Polycom Trio2 years of experience

Great Medium-Small Conferencing Device

Rating: 6 out of 10
January 29, 2018
IncentivizedVetted ReviewVerified User
We have it installed in our board room, however we have realized that it is not the right device for the room size. It is much more suited for medium to small sized meeting ro...
Continue reading
Matt Sokolow
Administrator - Information Technology
Systems Administrator N. America IT Operations, Salesforce Administrator (Global)
hear.com
Polycom Trio2 years of experience

Polycom Trio 8800 review

Rating: 5 out of 10
January 23, 2018
IncentivizedVetted ReviewVerified User
We've deployed Polycom Trio to our organization using it as video conference phones with other offices within our organization. The use of video reduces the organization's nee...
Continue reading
Romeo Martinez
Engineer - Information Technology
Sr. Engineer, Telecommunications
Paul Hastings
Polycom Trio2 years of experience

Great product

Rating: 8 out of 10
January 10, 2018
IncentivizedVetted ReviewVerified User
We use the polycom trio for all of our conference rooms. Since we are mostly a workstation driven environment we have to configure it to be used as a USB enabled device with t...
Continue reading
Michael Hylek
Professional - Information Technology
IT Specialist
Epstein Architecture, Engineering and Construction
Polycom Trio1 year of experience

Polycom Trio is great - in the right setting

Rating: 7 out of 10
November 15, 2017
IncentivizedVetted ReviewVerified User
We decided to try the Trio after seeing a demo of it at Polycom's office in NYC - we were incredibly impressed with what it could do, how easy it was to use and it was relativ...
Continue reading
Curt Sminkey
Engineer - Information Technology
Network Support Engineer
Clarks Americas
Polycom Trio2 years of experience

Great hardware, not so great support.

Rating: 7 out of 10
October 31, 2017
IncentivizedVetted ReviewVerified User
Trio is a wonderful addition to an Office 365 Skype setup. Once implemented it is seamless. Trio fills out the 'last mile" of a unified communications solution, making every c...
Continue reading
Alberto Elvira
Executive - Information Technology
Director of Information Technology
MWWPR
Polycom Trio1 year of experience

The Polycom RP Trio is a Solid Solution

Rating: 9 out of 10
October 18, 2017
IncentivizedVetted ReviewVerified User
We use the Polycom Trio in our conference room across our organization. It provides our conference rooms with a high quality Skype for Business audio experience. We are in the...
Continue reading
Bear Meiring
Engineer - Information Technology
Specialist Systems Support Architect
Hitachi Data Systems
Polycom Trio1 year of experience

Polycom Trio; should I use it?

Rating: 7 out of 10
October 18, 2017
IncentivizedVetted ReviewVerified User
Single unit type for conference rooms small, medium, large or huddle rooms across the whole organization. This is also provided to all Executives sitting in cabins to act as p...
Continue reading
Keyurvan Kanugo
Employee - Information Technology
Principal System Administrator - Unified Communications
BMC Software
Polycom Trio2 years of experience
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Product Details

What is Polycom Trio?

Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.

Polycom Trio Features

  • Supported: Audio quality
  • Supported: Business class video and HD content sharing
  • Supported: Interoperability
  • Supported: Skype for Business/Office 365 certified

Polycom Trio Screenshots

Screenshot of Polycom Trio 8800 - Skype for Business UI

Polycom Trio Integrations

Polycom Trio Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Polycom Trio Downloadables

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Comparisons

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Reviews and Ratings

(48)

Reviews

(1-24 of 24)

Polycom Trio Review

Rating: 10 out of 10
Incentivized
September 14, 2023
Verified User
Manager in Finance and Accounting
Insurance Company, 1001-5000 employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a large number of people together to communicate and share content with one another via audio OR video conferencing.
Pros
  • Sharing content
  • Video Conferencing
  • Variety of meeting options
  • High quality microphone and speaker
Cons
  • A bit pricey
Likelihood to Recommend
Polycom Trio is well suited for virtual meetings with groups of pretty much any size as it can be used for both audio and video conference calls/meetings. The microphone is powerful and does a great job picking up the speaker's voice, no matter where that person is standing in the room. Additionally, the sound quality of the speaker is excellent.

Dependable High Quality Conference Room Phone

Rating: 9 out of 10
Incentivized
June 27, 2023
Verified User
Engineer in Information Technology
Retail Company, 10,001+ employees
Vetted Review
Verified User
Polycom Trio
3 years of experience
Use Cases and Deployment Scope
We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and native teams integration.
Pros
  • Firmware updates are easy, and we've never had issues with buggy software.
  • The build quality of the Polycom Trio is fantastic, very durable, and also looks nice.
  • It provides native integration with Microsoft Teams.
Cons
  • The speaker cover on the newest Polycom Trio is a very soft fabric that gets dirty quick.
Likelihood to Recommend
The Polycom Trio is a perfect fit for a conference room that needs a phone that is easy to use, simple to navigate, and dependable. We have used the Polycom Trio on factory floors and in loud offices, and yet the audio quality is always exceptional. Rarely do we see hardware failures of the phones either.

Polycom Trio - Good but not the best

Rating: 4 out of 10
Incentivized
November 06, 2019
AJ
Austin Jones
SharePoint Developer
Keihin North America (Automotive, 1001-5000 employees)
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.
Pros
  • Polycom Trio keeps your meeting room clean with only 1 or 2 cord inputs.
  • Polycom Trio brings three Zoom necessities into one device; Room Controller, Speaker, and Microphone.
Cons
  • Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
  • Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.
Likelihood to Recommend
The Polycom Trio is a great tool for huddle rooms that don't rely as much on a responsive screen. There are better room controllers out there, but if you just need a good speaker and microphone combo in the traditional conference phone style then the Polycom trio is a good option.

The standard in video conference for mid to large size meeting rooms

Rating: 9 out of 10
Incentivized
May 19, 2021
Verified User
Engineer in Information Technology
Accounting Company, 1001-5000 employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
We use Polycom Trio units on our bigger meeting rooms to allow for a large number of users to use the video conference capabilities of the unit with clarity of audio and video. Everyone in the company uses this system and the main issue it resolves is the microphone pickup in large rooms with many people.
Pros
  • Ease of operation
  • Microphone pickup
  • Ease of setup
Cons
  • Compatibility with other communication systems
  • Expensive maintenance support
Likelihood to Recommend
These units are pretty much the standard for mid to large meeting rooms and there are not may competitors that can match the quality, reliablity and ease of use of the Trio.

Trio has worked wonderfully for our organization

Rating: 8 out of 10
Incentivized
January 30, 2018
JH
Jason Holt
IT Manager
Artissimo Designs (Consumer Goods, 501-1000 employees)
Vetted Review
Verified User
Polycom Trio
3 years of experience
View profile
Use Cases and Deployment Scope
We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organization and helps us to communicate face to face with users spread across North America.
Pros
  • Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
  • Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
  • Video Conference - Fair video quality for using existing Skype for Business infrastructure.
Cons
  • Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
  • Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.
Likelihood to Recommend
This is well suited for an Office 365 environment, or people looking for an entry-level video conference system.

Trio 8800 great for audio, and works well with Logitech SmartDock

Rating: 8 out of 10
Incentivized
January 29, 2018
AS
Andy Saleen
Information Technology Support Specialist
Oppenheimer Companies Inc. (Food Production, 51-200 employees)
Vetted Review
Verified User
Polycom Trio
2 years of experience
View profile
Use Cases and Deployment Scope
We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone for our conference rooms and allow our organization to have crystal clear audio communications, enabling better communication and group collaboration.
Pros
  • The mic has excellent range and noise canceling , which is really important for conference rooms.
  • The speaker is loud enough for a large room and has great quality.
  • The trio is very versatile. We originally deployed them as part of the RealPresence Trio which paired with the Visual+ device over POE. After Skype Room Systems came out, we purchased 3 Logitech SmartDocks and now run the Trio's in Skype USB optimized mode as the Smartdock's mic/speaker.
Cons
  • It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
  • From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
  • I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.
Likelihood to Recommend
It is excellent as a standalone conference phone for small to medium-sized rooms. In larger conference rooms with more people (12+), the speaker and mic work surprisingly well but it picks up every little sound made by the attendees, and the more attendees the more distracting it can be for the people on the other end of the call. We purchased the extender mics, more to extend the mute button around the table than for the extra mics, but the cords are so short, they are almost pointless.

The Trio works really well in a Skype Optimized USB mode, even with the Logitech SmartDock.

Great Medium-Small Conferencing Device

Rating: 6 out of 10
Incentivized
January 29, 2018
MS
Matt Sokolow
Systems Administrator N. America IT Operations, Salesforce Administrator (Global)
hear.com (Hospital & Health Care, 51-200 employees)
Vetted Review
Verified User
Polycom Trio
2 years of experience
View profile
Use Cases and Deployment Scope
We have it installed in our board room, however we have realized that it is not the right device for the room size. It is much more suited for medium to small sized meeting rooms. Generally it works well, and since we have the same 8800 with Visual Plus in our Berlin office that makes it easier. It integrates well with Skype for Business.
Pros
  • Visual Plus Integration
  • Easy UI
  • Expandable Mics
Cons
  • Audio quality
  • Setup is a nightmare
  • Microphone quality
Likelihood to Recommend
Best suited for small to medium meeting rooms. It is not the right product for a large room or personal space.

Polycom Trio 8800 review

Rating: 5 out of 10
Incentivized
January 23, 2018
RM
Romeo Martinez
Sr. Engineer, Telecommunications
Paul Hastings (Law Practice, 1001-5000 employees)
Vetted Review
Verified User
Polycom Trio
2 years of experience
View profile
Use Cases and Deployment Scope
We've deployed Polycom Trio to our organization using it as video conference phones with other offices within our organization. The use of video reduces the organization's needs for travel. It also allows our company interact better and to meet clients in other offices. It's a seamless way for our organization to collaborate and better serve our clients.
Pros
  • Polycom with video has great sound quality in our conference rooms
  • Extremely easy to deploy into our Cisco VoIP environment
  • Video quality is great and pricing is affordable so we can deploy to all our offices
Cons
  • Integration with Cisco phones could be better.
  • Connectivity with Visual+ system is sometimes an issue.
  • Support for the product was an issue when we first deployed and still an issue when we encounter issues with the product.
Likelihood to Recommend
The Polycom Trios are great products for organizations that need to deploy video in confererence rooms. The integration to our Cisco System was easy. However, initially we had issues with our other Cisco video endpoints and this was addressed with subsequent firmware updates. Where Polycom Trios lack is support for issues that occur on the Polycom 8800 Trio.

Great product

Rating: 8 out of 10
Incentivized
January 10, 2018
MH
Michael Hylek
IT Specialist
Epstein Architecture, Engineering and Construction (Architecture & Planning, 201-500 employees)
Vetted Review
Verified User
Polycom Trio
1 year of experience
View profile
Use Cases and Deployment Scope
We use the polycom trio for all of our conference rooms. Since we are mostly a workstation driven environment we have to configure it to be used as a USB enabled device with the computer.
Pros
  • The microphone is fantastic.
  • The screen and user interface is fantastic.
  • Along with the expansion mics, the range of the microphones are great.
Cons
  • I would like to see a BTOE feature with the polycom trio since we use computers in all of our conference rooms.
  • Add the option to dial using the interface on the trio while the trio is in USB mode.
Likelihood to Recommend
The trio is good for small to medium sized conference rooms. The speakers are fantastic but the developers should add additional features to better integrate with the Skype for Business client.

Polycom Trio is great - in the right setting

Rating: 7 out of 10
Incentivized
November 15, 2017
CS
Curt Sminkey
Network Support Engineer
Clarks Americas (Retail, 1001-5000 employees)
Vetted Review
Verified User
Polycom Trio
2 years of experience
View profile
Use Cases and Deployment Scope
We decided to try the Trio after seeing a demo of it at Polycom's office in NYC - we were incredibly impressed with what it could do, how easy it was to use and it was relatively cheap given the functionality. We decided to use this in some of our small conference rooms - less than 5 people. Or also use it for some of the higher execs that have a conference room setup in their office to give them video conferencing capabilities.
Pros
  • Connecting to a Video Conference meeting - set up a Skype for Business meeting and tap Join.
  • Easy to setup - sign in using a Lync/Skype for Business account, that's pretty much it
  • Fairly intuitive and easy to use - We put the first one in a small conference room with the only instructions is to create your meeting as a Skype meeting. We didn't include any instructions on how to actually use the Trio to see if people could figure it out. For the most part, they did.
Cons
  • Content Sharing - Ideally, we couldn't figure out how to connect a laptop to the Trio to share for the meeting. Instead, you had to sign into the meeting itself on Skype, then present your desktop. However doing this, you had to be aware to mute your microphone/video otherwise it would create a ton of feedback/echo. Users struggled with this.
  • Trio would sign out - Our rooms are setup with their own accounts, so you invite the room you want to have the meeting it when creating your Skype meeting. However we had problems that the trio would routinely sign out of this account. When it did, the room couldn't join any meetings.
  • Setup as a SIP phone - While we were able to set the trio up as a standard SIP phone to our VoIP system, we couldn't do this and have it in 'Lync mode' at the same time. This wasn't a huge deal because ideally, users would dial into the Skype meeting or you could make an outgoing phone call via Skype. But some users were used to dialing this room's extension directly which they could no longer do.
Likelihood to Recommend
This worked best in a personal office, such as some of high execs that have a conference room setup that is used by 1 person. It didn't work as well in a conference room used by multiple people.

Great hardware, not so great support.

Rating: 7 out of 10
Incentivized
October 31, 2017
AE
Alberto Elvira
Director of Information Technology
MWWPR (Public Relations and Communications, 201-500 employees)
Vetted Review
Verified User
Polycom Trio
1 year of experience
View profile
Use Cases and Deployment Scope
Trio is a wonderful addition to an Office 365 Skype setup. Once implemented it is seamless. Trio fills out the 'last mile" of a unified communications solution, making every conference room connected with the wider eco-system.
Pros
  • Skype meetings
  • Good audio quality
  • Ease of use.
Cons
  • Polycom's hardware is great. Their re-sellers and support however are awful. If you can figure it out yourself it's brilliant. If you are relying on re-sellers to implement properly... good luck, unless you are a huge client.
Likelihood to Recommend
Best solution for Skype for Business.

The Polycom RP Trio is a Solid Solution

Rating: 9 out of 10
Incentivized
October 18, 2017
BM
Bear Meiring
Specialist Systems Support Architect
Hitachi Data Systems (Information Technology and Services, 10,001+ employees)
Vetted Review
Verified User
Polycom Trio
1 year of experience
View profile
Use Cases and Deployment Scope
We use the Polycom Trio in our conference room across our organization. It provides our conference rooms with a high quality Skype for Business audio experience. We are in the process of replacing legacy conference room phones with the Trios. The feedback we've received from our end users on the Trio's audio quality has been outstanding. What a great product!
Pros
  • The Trio has top notch audio quality.
  • The direct integration with Skype for Business works well.
  • The ability to remote manage and configure the Trio devices is helpful and somewhat a must in the enterprise.
Cons
  • I would like the micro USB input to be located under the phone so it's out of sight for users that like to unplug things.
  • A longer cable for the expansion microphones would be preferred so the cables could be run under the table (the cable path is not always direct).
Likelihood to Recommend
The Trio is well suited for a medium to a semi-large conference (depending on the size and layout of the conference room). It also would be a good solution for an executive office where the executive prefers using a speakerphone and might have others in their office during a conference call. The Trio is not a great fit for very large conference rooms or a room where the furniture gets reconfigured often.

Polycom Trio; should I use it?

Rating: 7 out of 10
Incentivized
October 18, 2017
KK
Keyurvan Kanugo
Principal System Administrator - Unified Communications
BMC Software (Computer Software, 5001-10,000 employees)
Vetted Review
Verified User
Polycom Trio
2 years of experience
View profile
Use Cases and Deployment Scope
Single unit type for conference rooms small, medium, large or huddle rooms across the whole organization. This is also provided to all Executives sitting in cabins to act as puck (speaker) for PC based Skype for Business Client. It addressed the need to maintain inventory to minimum. All voice conferencing (and some video as well) is addressed with this device.
Pros
  • Really great voice quality.
  • User intuitive touch panel, configurable touch icons on screen.
  • Single touch (JOIN) function with calendar integration.
Cons
  • Should work on stability of upgrades being provided.
  • Smaller form factor may be more useful in executive small cabins, 2-4 seat rooms.
Likelihood to Recommend
Medium to large conference rooms and some huddle rooms are the best locations to use these devices.

Good, Flashy phone

Rating: 7 out of 10
Incentivized
January 29, 2018
KS
Kelsea Seavey
Operations Manager
OBERLAND (Marketing and Advertising, 11-50 employees)
Vetted Review
Verified User
Polycom Trio
1 year of experience
View profile
Use Cases and Deployment Scope
We use it as our main conference room phone, and on conference calls. It is used across the whole organization. It's a good phone, but the ceilings are high in the room it's being used in - and the mic has a hard time adjusting to that.
Pros
  • It's a nice phone
  • Good touch screen
  • Good output audio
Cons
  • Customer Service
  • Microphones
  • Could be more user-friendly
Likelihood to Recommend
It's good for smaller conference rooms. Not great for big conference rooms.

Conference Room Phone with Great Audio Quality!

Rating: 10 out of 10
May 06, 2020
Verified User
Contributor in Engineering
Telecommunications Company, 1001-5000 employees
Vetted Review
Verified User
Polycom Trio
4 years of experience
Use Cases and Deployment Scope
Polycom Trio is used for Conference rooms at our company, registered to the on-premise Unified Communications infrastructure, We mostly use the Trio 8800 in large to medium conference rooms, being used by more than 10 to 15 members in the conference room. This helps the our teams with good meetings, with clear audio and voice pick-up by the mics.
Pros
  • Good audio clarity.
  • Reduces external noise created during the meetings, improving quality of meetings.
  • Registers to open sip platforms, not tied to single UC solution.
Cons
  • Complex administration, this is an area of improvement.
  • Add options for wireless mics.
  • Improve support for Trio.
Likelihood to Recommend
We have Polycom Trio for all our conference rooms which do not need video. They work perfectly well, providing excellent quality, sound and features. The sound quality is good for small to medium rooms. We have added additional mic pods for large conference rooms, helps to get voice from users speaking from corners of room. Registers/Integrates fairly easily with Unified Communications platform.

Trio 8800 and Skype for Business

Rating: 7 out of 10
Incentivized
January 30, 2018
Verified User
Professional in Information Technology
Civil Engineering Company, 1001-5000 employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
We have reduced our use of the Trio. Originally purchased for its Skype video capabilities and to present items on a TV/projection screen for meetings. Due to the slowness of video we have reduced its use for primarily audio calls. A recent firmware build has brought better performance for local screen presentations. But this will not be rolled out until we can properly vet this for many users. Original plans were to roll this out to 15 offices. Instead we have in only 3 locations.
Pros
  • Audio conferencing is wonderful. This product really excels at audio. Connecting up to Skype for Business Online, we have been able to place regular phone calls as well as Skype based calls. Quality of audio is excellent. This really depends on the amount of bandwidth you have. I really recommend if you have over 5Mbps of available bandwidth.
Cons
  • Miracast functionality was recently added. This support needs some improvement before it can be relied upon. Sometimes you will be able to connect right away, other times you may have to make several attempts or force a reboot.
  • Skype web conferencing needs a little work. You can easily connect up to Skype for Business Online. Viewing content from others can get bogged down at times. This has improved quite a bit over the last 1.5 years. This still needs some extra help to make this a reliable service.
  • Skype video calling with Skype for Business Online works well when done one on one. When you have 5+ users from remote locations, this can become very slow. A reboot fixes the problem but how often can you keep pausing a call so you can reboot an endpoint.
Likelihood to Recommend
The best use case for the Polycom Trio is for audio based calls. This product excels at audio. If you have the bandwidth, this is an excellent device. Firmware upgrades are easy and fast. Management of these devices can be done with a provisioning server or with the built-in web portal.

Polycom Trio - Great sound!

Rating: 8 out of 10
Incentivized
January 10, 2018
Verified User
Manager in Information Technology
Automotive Company, 5001-10,000 employees
Vetted Review
Verified User
Polycom Trio
2 years of experience
Use Cases and Deployment Scope
We use Polycom Trio primarily as a speakerphone. It's used facility-wide. We like it because of the sound quality of both the speakers and the microphone. It's intuitive and easy for users of all skill levels to use. Our managers like that they can connect their phones via Bluetooth to the phone so that they can "transfer" a call on their cell phone to a speakerphone in a conference room.
Pros
  • Speaker sound quality
  • Microphone sound quality
  • Easy to use
Cons
  • We had difficulty integrating Skype with the Trio (as it was advertised)
  • Microphones can be too sensitive at times.
Likelihood to Recommend
We primarily use it in our conference rooms as a speakerphone. I would not use it in a factory floor setting, nor in an open office environment. I think that a factory floor would be too noisy for the microphones. I won't use any speakerphone in an open office environment because some people are just rude.

Polycom Trio works!

Rating: 9 out of 10
Incentivized
November 10, 2017
Verified User
Professional in Information Technology
Defense & Space Company, 10,001+ employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
Polycom Trio is a great tool for collaboration. It is used in our conference rooms, by staff at every level of our organization. The ease of use is especially beneficial. Due to ease of use, there was no real need to develop a training module for staff. It is truly user-friendly!
Pros
  • Ease of use. Staff can immediately use the tool without extensive instruction.
Cons
  • No real cons noticed. The ability to add video conferencing in the newer model is greatly appreciated, not currently deployed in our organization.
Likelihood to Recommend
In our organization, it is more suited for small groups instead of large meetings.

Polycom Trio - a game changer

Rating: 9 out of 10
Incentivized
November 10, 2017
Verified User
Director in Information Technology
Consumer Goods Company, 10,001+ employees
Vetted Review
Verified User
Polycom Trio
2 years of experience
Use Cases and Deployment Scope
It's used in our resource centers throughout the world. It serves as a great AV, content sharing, Skype for Business integrated ecosystem. We have it installed in relatively big conference rooms where multiple participants can sit in and connect with the same number of participants on the other side. It's been a great experience so far. We are looking into expanding its use to more branch offices.
Pros
  • Great at establishing audio/video conferencing
  • Great at integrating with Outlook, Office 365, Skype for Business Online
  • Great for using it as a regular audio bridge conference phone
Cons
  • The content sharing can be improved; especially to be able to plug media directly into the Trio.
Likelihood to Recommend
  • Greatly suited in a Microsoft shop, especially in an Office 365 shop. The integration with Skype for Business Online is awesome.
  • Very well suited in an environment where the user community is very keen and experienced in scheduling meetings using SfB.
  • It's maybe not very well suited in an environment where there is no TV.

Polycom Trio: A good Skype for Business solution for smaller rooms

Rating: 7 out of 10
Incentivized
November 06, 2017
Verified User
Analyst in Information Technology
Consumer Goods Company, 10,001+ employees
Vetted Review
Verified User
Polycom Trio
2 years of experience
Use Cases and Deployment Scope
We are embracing Skype for Business as our default teleconferencing solution, so we want to enable users to connect to Skype meetings any time, any place. The Trio is one of our solutions for smaller sized rooms/huddle rooms.
Pros
  • One-Touch joining to Skype meetings.
  • It is a fantastic phone that looks like those that users are used to, but with a sleeker more modern look.
  • All-in-one package. There is no need for other equipment to join a Skype meeting.
Cons
  • Not having an HDMI input is the biggest failure of the Trio. Having to join a Skype meeting to present in room is not a good solution. The video quality is not as good and it introduces a lag.
  • Many configuration options should be available through the web interface instead of the more complicated/time consuming deployments.
  • Not being able to see both content and webcam view at the same time is a hugely missed opportunity.
  • We don't use this, but if users wanted to log in to their own accounts, typing in the small touch panel is slow and cumbersome.
Likelihood to Recommend

We have Skype Room Systems for our bigger rooms, which are full-fledged solutions.

The Trio has a lot of missing features compared to those, but it is a good solution/balance for smaller huddle rooms where it might not be cost efficient to implement the higher-end solutions.

The Trio is not well suited for bigger rooms as the audio wouldn't scale well. Not having an HDMI input really hurts it and complicates the user experience.

Trio Review

Rating: 9 out of 10
Incentivized
January 19, 2018
Verified User
Manager in Professional Services
Legal Services Company, 1-10 employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
We use it for conference calls with clients. It allows us all to be in the same room as a company,
as opposed to calling in on separate lines from our desks.
Pros
  • Easy to use and set up.
  • Call quality is extremely high. We can hear clients on the phone, and we can all be heard without shouting.
Cons
  • I think it's a well thought out phone, I don't have any complaints or changes.
Likelihood to Recommend
The trio is well suited for any business looking to handle conference calls in a open setting with 5 to 10 employees.

Best in Class

Rating: 9 out of 10
Incentivized
January 12, 2018
Verified User
Manager in Information Technology
Financial Services Company, 1001-5000 employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
We have standardized on the Polycom Trio for all of our huddle rooms globally.
Pros
  • Speakerphone Quality
  • Microphone Quality
  • User Interface
  • Integration with Microsoft Surface Hub
Cons
  • Dial Pad use during incoming calls
  • Next meeting notification customization is a needed feature
Likelihood to Recommend
The Polycom Trio is the best speakerphone on the market for small to medium-sized meeting rooms.

Small Company Very Happy with Polycom Trio

Rating: 9 out of 10
Incentivized
November 21, 2017
Verified User
Account Manager in Marketing
Marketing and Advertising Company, 11-50 employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
The Polycom Trio is being used my my entire organization. We are a small company with a conference room used for calls with multiple people and for people without offices. It allows us to have professional conference calls with clients, coworkers, contractors, and remote employees.
Pros
  • Easy to use
  • Reliable
  • Good design
Cons
  • Sometimes it's difficult to hear others on calls
  • Sometimes there's an echo
  • Touch screen could be bigger for ease of changing settings
Likelihood to Recommend
It is very appropriate for conference calls in a small conference room. It would not be as appropriate for larger conference rooms.

Trio Review

Rating: 8 out of 10
Incentivized
November 03, 2017
Verified User
Administrator in Information Technology
Machinery Company, 10,001+ employees
Vetted Review
Verified User
Polycom Trio
1 year of experience
Use Cases and Deployment Scope
We are currently using the Trios in rooms that have seating for 6 to 12 people where the sound radius is still under the Trio limits. Our rooms have monitors or projects so that we can utilize the Visual+ boxes. If the room has a monitor we also utilize the Logitech camera. We currently have 46 Trios deployed in three locations with another 60 to be deployed in four additional locations. We are deploying the Trios as a cost saving measure to avoid purchasing large conferencing room systems. We also are looking to keep more of our users while in meeting rooms from calling out to the PSTN to use native Skype audio.
Pros
  • One touch accessibility to your meetings is a key feature we use with the Polycom Trio. No guess work to dial a number or remember a code and you also get to use Skype natively.
  • The sounds quality for the Polycom Trio is very good. Our larger rooms can have full capacity and all voices are heard to the users on the other end.
Cons
  • The use of just the Logitech camera is a big issue with out users. The ability to not use any USB camera is a problem for our users
  • The Visual+ module with the wireless sharing has so much lag that it makes is almost useless for our customers. As a result we are forced to keep another wired connection to the monitors and projectors in our rooms.
  • The inability to for the Polycom Trio to not work with the industry standard Polycom Ball microphones limits us from putting this device in rooms with the ball mic uplift system.
  • The Polycom Trio has a buggy interface and earlier this year we were upgrading firmware on this model so often that users didn't know what interface they were going to see.
Likelihood to Recommend

Huddle rooms to medium sized conference rooms with a monitor and less than 12 people I believe is the best place for this device. Especially where video is not very important.

If you want a video rich experience then you want your customers to have a wireless sharing experience second to none then the Trio is not the way to go.

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