- The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
- It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
- They are still providing updates at an alarming rate. Stability seems okay but it is worrisome all the interactions that are taking place.
- The microphones are very sensitive and that is a plus but it is also a liability and we need to be completely clear on what we want others to hear and mute the phone when necessary. Everything gets picked up.
- Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
- Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
- Video Conference - Fair video quality for using existing Skype for Business infrastructure.
- Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
- Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.
- The mic has excellent range and noise canceling , which is really important for conference rooms.
- The speaker is loud enough for a large room and has great quality.
- The trio is very versatile. We originally deployed them as part of the RealPresence Trio which paired with the Visual+ device over POE. After Skype Room Systems came out, we purchased 3 Logitech SmartDocks and now run the Trio's in Skype USB optimized mode as the Smartdock's mic/speaker.
- It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
- From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
- I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.
The Trio works really well in a Skype Optimized USB mode, even with the Logitech SmartDock.
- Polycom with video has great sound quality in our conference rooms
- Extremely easy to deploy into our Cisco VoIP environment
- Video quality is great and pricing is affordable so we can deploy to all our offices
- Integration with Cisco phones could be better.
- Connectivity with Visual+ system is sometimes an issue.
- Support for the product was an issue when we first deployed and still an issue when we encounter issues with the product.
- The microphone is fantastic.
- The screen and user interface is fantastic.
- Along with the expansion mics, the range of the microphones are great.
- I would like to see a BTOE feature with the polycom trio since we use computers in all of our conference rooms.
- Add the option to dial using the interface on the trio while the trio is in USB mode.
- Connecting to a Video Conference meeting - set up a Skype for Business meeting and tap Join.
- Easy to setup - sign in using a Lync/Skype for Business account, that's pretty much it
- Fairly intuitive and easy to use - We put the first one in a small conference room with the only instructions is to create your meeting as a Skype meeting. We didn't include any instructions on how to actually use the Trio to see if people could figure it out. For the most part, they did.
- Content Sharing - Ideally, we couldn't figure out how to connect a laptop to the Trio to share for the meeting. Instead, you had to sign into the meeting itself on Skype, then present your desktop. However doing this, you had to be aware to mute your microphone/video otherwise it would create a ton of feedback/echo. Users struggled with this.
- Trio would sign out - Our rooms are setup with their own accounts, so you invite the room you want to have the meeting it when creating your Skype meeting. However we had problems that the trio would routinely sign out of this account. When it did, the room couldn't join any meetings.
- Setup as a SIP phone - While we were able to set the trio up as a standard SIP phone to our VoIP system, we couldn't do this and have it in 'Lync mode' at the same time. This wasn't a huge deal because ideally, users would dial into the Skype meeting or you could make an outgoing phone call via Skype. But some users were used to dialing this room's extension directly which they could no longer do.
- The device is sleekly designed. It looks well in almost any office décor.
- The sound system on the device is excellent. It picks up minute sounds and transmits them with crystal clarity.
- The operation of the device for an IT Professional is simple. To get started or end a call is as simple as pressing a button.
- The programming of the device is clunky. There is a central system for handling this and the way it is designed is different from most of the telephony systems that we work with. Having to pay attention to proprietary systems for generic operations can slow things down.
- The sound system is a little too well developed and this is not normally made known to the users. As a result, information, statements and other sounds may be transmitted that are not value added.
- The systems have been prone to a number of updates that need to be installed or they can impact the behavior of the system.
- Audio conferencing is wonderful. This product really excels at audio. Connecting up to Skype for Business Online, we have been able to place regular phone calls as well as Skype based calls. Quality of audio is excellent. This really depends on the amount of bandwidth you have. I really recommend if you have over 5Mbps of available bandwidth.
- Miracast functionality was recently added. This support needs some improvement before it can be relied upon. Sometimes you will be able to connect right away, other times you may have to make several attempts or force a reboot.
- Skype web conferencing needs a little work. You can easily connect up to Skype for Business Online. Viewing content from others can get bogged down at times. This has improved quite a bit over the last 1.5 years. This still needs some extra help to make this a reliable service.
- Skype video calling with Skype for Business Online works well when done one on one. When you have 5+ users from remote locations, this can become very slow. A reboot fixes the problem but how often can you keep pausing a call so you can reboot an endpoint.
as opposed to calling in on separate lines from our desks.
- Easy to use and set up.
- Call quality is extremely high. We can hear clients on the phone, and we can all be heard without shouting.
- I think it's a well thought out phone, I don't have any complaints or changes.
- Skype meetings
- Good audio quality
- Ease of use.
- Polycom's hardware is great. Their re-sellers and support however are awful. If you can figure it out yourself it's brilliant. If you are relying on re-sellers to implement properly... good luck, unless you are a huge client.
- The Trio has top notch audio quality.
- The direct integration with Skype for Business works well.
- The ability to remote manage and configure the Trio devices is helpful and somewhat a must in the enterprise.
- I would like the micro USB input to be located under the phone so it's out of sight for users that like to unplug things.
- A longer cable for the expansion microphones would be preferred so the cables could be run under the table (the cable path is not always direct).
- Really great voice quality.
- User intuitive touch panel, configurable touch icons on screen.
- Single touch (JOIN) function with calendar integration.
- Should work on stability of upgrades being provided.
- Smaller form factor may be more useful in executive small cabins, 2-4 seat rooms.
- Ease of use. Staff can immediately use the tool without extensive instruction.
- No real cons noticed. The ability to add video conferencing in the newer model is greatly appreciated, not currently deployed in our organization.
- Greatly suited in a Microsoft shop, especially in an Office 365 shop. The integration with Skype for Business Online is awesome.
- Very well suited in an environment where the user community is very keen and experienced in scheduling meetings using SfB.
- It's maybe not very well suited in an environment where there is no TV.
- Not having an HDMI input is the biggest failure of the Trio. Having to join a Skype meeting to present in room is not a good solution. The video quality is not as good and it introduces a lag.
- Many configuration options should be available through the web interface instead of the more complicated/time consuming deployments.
- Not being able to see both content and webcam view at the same time is a hugely missed opportunity.
- We don't use this, but if users wanted to log in to their own accounts, typing in the small touch panel is slow and cumbersome.
We have Skype Room Systems for our bigger rooms, which are full-fledged solutions.
The Trio has a lot of missing features compared to those, but it is a good solution/balance for smaller huddle rooms where it might not be cost efficient to implement the higher-end solutions.
The Trio is not well suited for bigger rooms as the audio wouldn't scale well. Not having an HDMI input really hurts it and complicates the user experience.
- One touch accessibility to your meetings is a key feature we use with the Polycom Trio. No guess work to dial a number or remember a code and you also get to use Skype natively.
- The sounds quality for the Polycom Trio is very good. Our larger rooms can have full capacity and all voices are heard to the users on the other end.
- The use of just the Logitech camera is a big issue with out users. The ability to not use any USB camera is a problem for our users
- The Visual+ module with the wireless sharing has so much lag that it makes is almost useless for our customers. As a result we are forced to keep another wired connection to the monitors and projectors in our rooms.
- The inability to for the Polycom Trio to not work with the industry standard Polycom Ball microphones limits us from putting this device in rooms with the ball mic uplift system.
- The Polycom Trio has a buggy interface and earlier this year we were upgrading firmware on this model so often that users didn't know what interface they were going to see.
Huddle rooms to medium sized conference rooms with a monitor and less than 12 people I believe is the best place for this device. Especially where video is not very important.
If you want a video rich experience then you want your customers to have a wireless sharing experience second to none then the Trio is not the way to go.
Polycom Trio Scorecard Summary
About Polycom Trio
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