TrustRadius Insights
The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With …
Overview
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX…
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Reviewer Pros & Cons
Product Details
- About
- Integrations
- Tech Details
- Downloadables
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.
Polycom Trio Features
- Supported: Audio quality
- Supported: Business class video and HD content sharing
- Supported: Interoperability
- Supported: Skype for Business/Office 365 certified
Polycom Trio Screenshots
Polycom Trio Integrations
- Microsoft 365
- Skype for Business (formerly Lync)
Polycom Trio Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With its integration of SIP trunks and digital telephony systems, it aids in transitioning organizations into more advanced communication technologies. The Trio's video conferencing capabilities, especially when coupled with the Skype integration, enable face-to-face communication with users spread across different countries, enhancing collaboration and reducing the need for travel. The product serves as the main microphone and speakerphone in conference rooms, delivering crystal clear audio for effective communication. Its seamless integration with Skype for Business enhances the overall experience and allows for smooth interaction with clients in other offices. Additionally, the Trio can be configured as a USB enabled device for computer use in a workstation-driven environment, further expanding its versatility. It has proven to be an invaluable tool for conference calls, addressing both voice and video conferencing needs while providing excellent sound quality in various room sizes. The Trio's ease of use and intuitive interface make it a popular choice among users at all levels within the organization.
Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.
Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.
Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.
Laggy and unintuitive screen: Users have found the screen on the Polycom Trio to be laggy and not as intuitive as iPads, making it difficult to use. This has been mentioned by multiple reviewers, indicating a common issue.
Expensive compared to iPads: The Polycom Trio is considered too expensive compared to iPads and users couldn't justify adopting it for mass Zoom Room usage. Some users felt that the price was higher than expected, suggesting a dissatisfaction with the cost of the product.
Frequent updates causing concerns: Updates are being provided frequently, but some users find it worrisome due to the number of interactions taking place. Several reviewers have expressed their concern about frequent updates, indicating that this is a significant con for them.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 14, 2023
Polycom Trio Review
Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a large number of people together to communicate and share content with one another via audio OR video conferencing.
- Sharing content
- Video Conferencing
- Variety of meeting options
- High quality microphone and speaker
- A bit pricey
- Video conference calls
- Easy to use touch screen
- Great sound quality
- Polycom Trio gives us the ability to hold large group meetings in a virtual or in-person setting as some employees are in the corporate office, some are remote, and some are at various other office sites.
Unfortunately, I am not aware of other products that are similar to Polycom Trio that we've used or evaluated in the past or currently.
Not Sure
- Ease of Use
I wasn't involved in the selection process, but I would imagine one of the key factors was ease of use. It's very intuitive and anyone in the organization can quickly figure out how to use Polycom Trio.
As mentioned in the previous question, I wasn't part of the eval and selection process.
Not sure
I have interacted with Poly support.
- Video conferencing
- Touch screen
- I don't find anything about the product particularly cumbersome to perform
June 27, 2023
Dependable High Quality Conference Room Phone
We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and native teams integration.
- Firmware updates are easy, and we've never had issues with buggy software.
- The build quality of the Polycom Trio is fantastic, very durable, and also looks nice.
- It provides native integration with Microsoft Teams.
- The speaker cover on the newest Polycom Trio is a very soft fabric that gets dirty quick.
- Teams integration
- Audio quality
- Quicker for our staff to join meetings
- Dependable, in that we know the phone will work for meetings without any prep work
We found the Yealink Conference Phones to be laggy in navigation, where as the Polycom Trio was snappy to use.
We use Polycom Trio units on our bigger meeting rooms to allow for a large number of users to use the video conference capabilities of the unit with clarity of audio and video. Everyone in the company uses this system and the main issue it resolves is the microphone pickup in large rooms with many people.
- Ease of operation
- Microphone pickup
- Ease of setup
- Compatibility with other communication systems
- Expensive maintenance support
- Coming form previous Polycom unit we didn't need to re-train users so that's a saving right there
- Support required is minimal so this frees up IT resources
While Yealink was priced very competitively it couldn't math the functionality and ease of use of the Polycom units.
May 06, 2020
Conference Room Phone with Great Audio Quality!
Score 10 out of 10
Vetted Review
Verified User
Polycom Trio is used for Conference rooms at our company, registered to the on-premise Unified Communications infrastructure, We mostly use the Trio 8800 in large to medium conference rooms, being used by more than 10 to 15 members in the conference room. This helps the our teams with good meetings, with clear audio and voice pick-up by the mics.
- Good audio clarity.
- Reduces external noise created during the meetings, improving quality of meetings.
- Registers to open sip platforms, not tied to single UC solution.
- Complex administration, this is an area of improvement.
- Add options for wireless mics.
- Improve support for Trio.
- Reduced cost for travels to different office, this is a positive.
- Administration on the trio should be made simpler, adds burden on training admins.
- Options to better integrate to Cisco UC, such as presence, shared lines.
Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
November 06, 2019
Polycom Trio - Good but not the best
We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.
- Polycom Trio keeps your meeting room clean with only 1 or 2 cord inputs.
- Polycom Trio brings three Zoom necessities into one device; Room Controller, Speaker, and Microphone.
- Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
- Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.
- Due to previously mentioned negatives about the product, including the price, we decided to cut the Polycom Trio from our Zoom Room lineup.
We preferred the iPad to the Polycom Trio because of the Price, Screen Realestate as opposed to the Trio, and the multiple use cases for an iPad in Zoom Rooms.