Name: Polycom Trio
Rating: 7.9 (49 reviews)
Author: Poly

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Dropshipping

Integrated Workplace Management (IWMS)

Enterprise

Accounting

Payment Gateway

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Monitoring

Employee Performance Management

HR Management

Payroll

Professional Employer Organizations (PEO)

Recruitment Agency

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Configuration Management Databases

Data Quality

Distributed Denial of Service (DDoS) Protection

Fraud Detection

IT Alert Management

In-Memory Databases

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Remote Monitoring and Management

Tower Servers

Virtual Private Network (VPN)

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Email Marketing

Email Testing

Market Intelligence

Marketing Automation

Presentation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Multichannel Retail

Sales

Antivirus

Certificate Lifecycle Management

Secure Access Service Edge (SASE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Home Health Care

Insurance Agency Management

Legal Research

Library Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Yealink Conference Phones

Yealink Inc.

Cisco IP Phones

Cisco

Cisco Headsets

Polycom RealPresence Group Series

Poly

Lifesize Video Conferencing

Lifesize

Cisco Room Phone

Logitech GROUP

Logitech

Logitech Rally

Cisco Unified IP Phone 6900 Series

Cisco Business Edition 4000 (discontinued)

Discontinued Products

Poly SAVI Headsets

Crestron Flex Series

Crestron Electronics

Mitel 6900 IP Series

Mitel Networks Corporation

Jabra Evolve2 Series

Jabra

Microsoft 365

### Conference Room Solutions
Opinions on Polycom Trio's conference room solutions vary among users. While some praise its ability to facilitate large group meetings with clear audio and video conferencing capabilities, others highlight the challenges in administration and integration with other Unified Communications platforms. The Polycom Trio seems to excel in providing a reliable and user-friendly solution for mid to large meeting rooms, particularly in scenarios where microphone pickup in large rooms is a concern. Users appreciate its ease of use and the quality it brings to conference room setups, especially in huddle rooms where a responsive screen is not a primary requirement. However, there are suggestions for simplifying administration processes and enhancing integration with platforms like Cisco UC to further improve the overall conference room experience. (Source Reviews: [1](https://www.trustradius.com/reviews/polycom-trio-2023-06-16-10-48-45), [2](https://www.trustradius.com/reviews/polycom-trio-2021-05-13-15-32-12), [3](https://www.trustradius.com/reviews/polycom-trio-2020-05-01-11-28-58), [4](https://www.trustradius.com/reviews/polycom-trio-2019-11-05-07-35-29))

### Meeting and Conference Call Management
Some users praise Polycom Trio for its versatility in facilitating virtual and in-person meetings with groups of various sizes, highlighting its powerful microphone and excellent sound quality. They appreciate the ease of use and reliability of the device, especially in ensuring smooth meeting experiences without the need for extensive setup. On the other hand, there are mixed opinions regarding the meeting and conference call management capabilities of Polycom Trio, with some users expressing concerns about certain limitations or inconsistencies in its performance. (Source Reviews: [1](https://www.trustradius.com/reviews/polycom-trio-2023-06-16-10-48-45), [2](https://www.trustradius.com/reviews/polycom-trio-2020-12-15-20-49-33), [3](https://www.trustradius.com/reviews/polycom-trio-2020-05-01-11-28-58))

### User Experience and Interface
Users consistently highlight the Polycom Trio's intuitive interface and straightforward navigation as key strengths. The touch screen functionality and overall ease of use make it a popular choice among both experienced users and those new to the system. Reviewers appreciate the simplicity and efficiency of the interface, noting that it enhances the overall user experience. The positive feedback regarding the interface and user experience of the Polycom Trio indicates a strong focus on usability and accessibility in its design. (Source Reviews: [1](https://www.trustradius.com/reviews/polycom-trio-2023-06-16-10-48-45), [2](https://www.trustradius.com/reviews/polycom-trio-2020-12-15-20-49-33), [3](https://www.trustradius.com/reviews/polycom-trio-2021-05-13-15-32-12))

### Audio Quality Enhancement
User consensus seems to be that audio quality enhancement is a strong point of Polycom Trio. Reviewers consistently praise the device for its exceptional audio clarity, sound quality, and microphone pickup capabilities. The Polycom Trio is widely regarded as a reliable solution for ensuring clear and crisp audio during meetings, even in challenging environments such as loud offices or large conference rooms. Additionally, users appreciate the reduction of external noise and the improvement in the overall quality of meetings facilitated by the device's audio enhancement features. (Source Reviews: [1](https://www.trustradius.com/reviews/polycom-trio-2023-06-16-10-48-45), [2](https://www.trustradius.com/reviews/polycom-trio-2020-12-15-20-49-33), [3](https://www.trustradius.com/reviews/polycom-trio-2021-05-13-15-32-12), [4](https://www.trustradius.com/reviews/polycom-trio-2020-05-01-11-28-58), [5](https://www.trustradius.com/reviews/polycom-trio-2019-11-05-07-35-29))

### Video Conferencing Capabilities
User feedback on Polycom Trio's video conferencing capabilities varies. While some users praise its ability to facilitate clear and effective video conferences, others express concerns about its performance in larger meeting rooms. The system's audio-video synchronization and overall video quality receive mixed reviews, with some users highlighting the ease of use and reliability, while others point out occasional technical glitches and limitations in handling larger groups. Despite these mixed opinions, many users appreciate the flexibility and functionality that Polycom Trio offers for video conferencing needs. (Source Reviews: [1](https://www.trustradius.com/reviews/polycom-trio-2023-06-16-10-48-45), [2](https://www.trustradius.com/reviews/polycom-trio-2021-05-13-15-32-12), [3](https://www.trustradius.com/reviews/polycom-trio-2020-05-01-11-28-58))

### Microphone and Speaker Technology
Users consistently praise the microphone pickup and sound quality of Polycom Trio units in their reviews. The microphone technology of the Polycom Trio is highly regarded for its ability to capture clear audio in large meeting rooms with multiple participants. Additionally, users appreciate the sound quality provided by the speaker technology, especially in small to medium-sized rooms. The added mic pods for larger conference rooms further enhance the voice clarity, ensuring that users speaking from different corners of the room are heard effectively. The integration with Unified Communications platforms is reported to be smooth, contributing to a seamless communication experience. (Source Reviews: [1](https://www.trustradius.com/reviews/polycom-trio-2023-06-16-10-48-45), [2](https://www.trustradius.com/reviews/polycom-trio-2021-05-13-15-32-12), [3](https://www.trustradius.com/reviews/polycom-trio-2020-05-01-11-28-58))

Laggy and unintuitive screen: Users have found the screen on the Polycom Trio to be laggy and not as intuitive as iPads, making it difficult to use. This has been mentioned by multiple reviewers, indicating a common issue.

Expensive compared to iPads: The Polycom Trio is considered too expensive compared to iPads and users couldn't justify adopting it for mass Zoom Room usage. Some users felt that the price was higher than expected, suggesting a dissatisfaction with the cost of the product.

Frequent updates causing concerns: Updates are being provided frequently, but some users find it worrisome due to the number of interactions taking place. Several reviewers have expressed their concern about frequent updates, indicating that this is a significant con for them.

The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With its integration of SIP trunks and digital telephony systems, it aids in transitioning organizations into more advanced communication technologies. The Trio's video conferencing capabilities, especially when coupled with the Skype integration, enable face-to-face communication with users spread across different countries, enhancing collaboration and reducing the need for travel. The product serves as the main microphone and speakerphone in conference rooms, delivering crystal clear audio for effective communication. Its seamless integration with Skype for Business enhances the overall experience and allows for smooth interaction with clients in other offices. Additionally, the Trio can be configured as a USB enabled device for computer use in a workstation-driven environment, further expanding its versatility. It has proven to be an invaluable tool for conference calls, addressing both voice and video conferencing needs while providing excellent sound quality in various room sizes. The Trio's ease of use and intuitive interface make it a popular choice among users at all levels within the organization.


Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.

Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.

Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.

Polycom Trio

Conference Phone

Likelihood to Recommend

Usability

Support Rating

Polycom Trio 8800 - Skype for Business UI

Learn about the features, benefits and technical specifications of the Polycom Trio 8800

Learn about the features and benefits and technical specifications of the Polycom Trio Visual+

Microsoft Intune

Kandji

Microsoft Defender XDR

Polycom Trio 2020-12-15 20:49:33

Zoom Workplace

Skype for Business / Lync (discontinued)

Skype (discontinued)

Microsoft Teams

SharePoint Developer

Polycom Trio 2019-11-05 07:35:29

Azure Backup

Polycom Trio 2021-05-13 15:32:12

MiContact Center

MiCloud Connect

Mitel MiCollab

IT Manager

Polycom Trio 2018-01-26 13:53:49

Information Technology Support Specialist

Polycom Trio 2018-01-26 08:57:40

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Taking place

3rd party

Cannot integrate

Reliable service

Good solution

Bit buggy

Vendor support

Web conferencing

Much more expensive

Incoming calls

Easy to use

Ease of use

One touch

Sound quality

User interface

Good audio

Voice quality

Audio calls

Video conference

Set up

Home

Conference Phone Systems

We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and native teams integration.

Firmware updates are easy, and we've never had issues with buggy software.
The build quality of the Polycom Trio is fantastic, very durable, and also looks nice.
It provides native integration with Microsoft Teams.

The speaker cover on the newest Polycom Trio is a very soft fabric that gets dirty quick.

Quicker for our staff to join meetings
Dependable, in that we know the phone will work for meetings without any prep work

Microsoft 365 Defender, Microsoft Intune, Kandji

We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.

Polycom Trio keeps your meeting room clean with only 1 or 2 cord inputs.
Polycom Trio brings three Zoom necessities into one device; Room Controller, Speaker, and Microphone.

Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.

Due to previously mentioned negatives about the product, including the price, we decided to cut the Polycom Trio from our Zoom Room lineup.

Zoom, Microsoft Teams, Skype for Business (formerly Lync)

We use Polycom Trio units on our bigger meeting rooms to allow for a large number of users to use the video conference capabilities of the unit with clarity of audio and video. Everyone in the company uses this system and the main issue it resolves is the microphone pickup in large rooms with many people.

Ease of operation
Microphone pickup
Ease of setup

Compatibility with other communication systems
Expensive maintenance support

Coming form previous Polycom unit we didn't need to re-train users so that's a saving right there
Support required is minimal so this frees up IT resources

Yealink Conference Phones, Azure Backup, Microsoft Endpoint Manager (Microsoft Intune + SCCM)

We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organization and helps us to communicate face to face with users spread across North America.

Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
Video Conference - Fair video quality for using existing Skype for Business infrastructure.

Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.

Increase in Conference Call productivity. Using the Skype For Business integration, we can share content on screen and hold video conferences where anyone can join with a skype for business account.
Users have adopted the system easily.
Reduced travel expenses for meetings.

We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone for our conference rooms and allow our organization to have crystal clear audio communications, enabling better communication and group collaboration.

The mic has excellent range and noise canceling , which is really important for conference rooms.
The speaker is loud enough for a large room and has great quality.
The trio is very versatile. We originally deployed them as part of the RealPresence Trio which paired with the Visual+ device over POE. After Skype Room Systems came out, we purchased 3 Logitech SmartDocks and now run the Trio's in Skype USB optimized mode as the Smartdock's mic/speaker.

It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.

The Trios really have been tanks and continue to meet our audio conferencing needs. Having our entire phone system running through Skype for Business, including our conference rooms simplifies things for both IT and our end users.

Polycom Trio

Overview

What is Polycom Trio?