TrustRadius Insights
The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With …
Overview
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX…
Recent Reviews
Reviewer Pros & Cons
Product Details
- About
- Integrations
- Tech Details
- Downloadables
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.
Polycom Trio Features
- Supported: Audio quality
- Supported: Business class video and HD content sharing
- Supported: Interoperability
- Supported: Skype for Business/Office 365 certified
Polycom Trio Screenshots
Polycom Trio Integrations
- Microsoft 365
- Skype for Business (formerly Lync)
Polycom Trio Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With its integration of SIP trunks and digital telephony systems, it aids in transitioning organizations into more advanced communication technologies. The Trio's video conferencing capabilities, especially when coupled with the Skype integration, enable face-to-face communication with users spread across different countries, enhancing collaboration and reducing the need for travel. The product serves as the main microphone and speakerphone in conference rooms, delivering crystal clear audio for effective communication. Its seamless integration with Skype for Business enhances the overall experience and allows for smooth interaction with clients in other offices. Additionally, the Trio can be configured as a USB enabled device for computer use in a workstation-driven environment, further expanding its versatility. It has proven to be an invaluable tool for conference calls, addressing both voice and video conferencing needs while providing excellent sound quality in various room sizes. The Trio's ease of use and intuitive interface make it a popular choice among users at all levels within the organization.
Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.
Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.
Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.
Laggy and unintuitive screen: Users have found the screen on the Polycom Trio to be laggy and not as intuitive as iPads, making it difficult to use. This has been mentioned by multiple reviewers, indicating a common issue.
Expensive compared to iPads: The Polycom Trio is considered too expensive compared to iPads and users couldn't justify adopting it for mass Zoom Room usage. Some users felt that the price was higher than expected, suggesting a dissatisfaction with the cost of the product.
Frequent updates causing concerns: Updates are being provided frequently, but some users find it worrisome due to the number of interactions taking place. Several reviewers have expressed their concern about frequent updates, indicating that this is a significant con for them.
Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
September 14, 2023
Polycom Trio Review
Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a large number of people together to communicate and share content with one another via audio OR video conferencing.
June 27, 2023
Dependable High Quality Conference Room Phone
We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and native teams integration.
We use Polycom Trio units on our bigger meeting rooms to allow for a large number of users to use the video conference capabilities of the unit with clarity of audio and video. Everyone in the company uses this system and the main issue it resolves is the microphone pickup in large rooms with many people.
May 06, 2020
Conference Room Phone with Great Audio Quality!
Score 10 out of 10
Vetted Review
Verified User
Polycom Trio is used for Conference rooms at our company, registered to the on-premise Unified Communications infrastructure, We mostly use the Trio 8800 in large to medium conference rooms, being used by more than 10 to 15 members in the conference room. This helps the our teams with good meetings, with clear audio and voice pick-up by the mics.
November 06, 2019
Polycom Trio - Good but not the best
We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.
July 23, 2018
Trio Tips
The Polycom Trio is being used across the entire organization. It is being used by all departments to interact with each other, hold conference meetings between plants and offices as well as with clients and suppliers. The business problem it addressed was to help move us into SIP trunks and move our telephony into digital systems.
April 05, 2018
Clarifying the Trio Device Experience
Currently, the Polycom Trio is being used in two main offices in the company. One in the United States and one in Mexico. The business problem it was intended to address was aging equipment and also to ease the manner in which associates join electronic meetings. It was also intended to assist with video connections and make that interaction easier and simpler for associates to use.
January 30, 2018
Trio 8800 and Skype for Business
We have reduced our use of the Trio. Originally purchased for its Skype video capabilities and to present items on a TV/projection screen for meetings. Due to the slowness of video we have reduced its use for primarily audio calls. A recent firmware build has brought better performance for local screen presentations. But this will not be rolled out until we can properly vet this for many users. Original plans were to roll this out to 15 offices. Instead we have in only 3 locations.
January 30, 2018
Trio has worked wonderfully for our organization
We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organization and helps us to communicate face to face with users spread across North America.
January 29, 2018
Good, Flashy phone
We use it as our main conference room phone, and on conference calls. It is used across the whole organization. It's a good phone, but the ceilings are high in the room it's being used in - and the mic has a hard time adjusting to that.
We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone for our conference rooms and allow our organization to have crystal clear audio communications, enabling better communication and group collaboration.
January 29, 2018
Great Medium-Small Conferencing Device
We have it installed in our board room, however we have realized that it is not the right device for the room size. It is much more suited for medium to small sized meeting rooms. Generally it works well, and since we have the same 8800 with Visual Plus in our Berlin office that makes it easier. It integrates well with Skype for Business.
January 23, 2018
Polycom Trio 8800 review
We've deployed Polycom Trio to our organization using it as video conference phones with other offices within our organization. The use of video reduces the organization's needs for travel. It also allows our company interact better and to meet clients in other offices. It's a seamless way for our organization to collaborate and better serve our clients.
January 19, 2018
Trio Review
We use it for conference calls with clients. It allows us all to be in the same room as a company,
as opposed to calling in on separate lines from our desks.
as opposed to calling in on separate lines from our desks.
January 12, 2018
Best in Class
We have standardized on the Polycom Trio for all of our huddle rooms globally.
January 10, 2018
Great product
We use the polycom trio for all of our conference rooms. Since we are mostly a workstation driven environment we have to configure it to be used as a USB enabled device with the computer.
January 10, 2018
Polycom Trio - Great sound!
We use Polycom Trio primarily as a speakerphone. It's used facility-wide. We like it because of the sound quality of both the speakers and the microphone. It's intuitive and easy for users of all skill levels to use. Our managers like that they can connect their phones via Bluetooth to the phone so that they can "transfer" a call on their cell phone to a speakerphone in a conference room.
November 21, 2017
Small Company Very Happy with Polycom Trio
The Polycom Trio is being used my my entire organization. We are a small company with a conference room used for calls with multiple people and for people without offices. It allows us to have professional conference calls with clients, coworkers, contractors, and remote employees.
November 15, 2017
Polycom Trio is great - in the right setting
We decided to try the Trio after seeing a demo of it at Polycom's office in NYC - we were incredibly impressed with what it could do, how easy it was to use and it was relatively cheap given the functionality. We decided to use this in some of our small conference rooms - less than 5 people. Or also use it for some of the higher execs that have a conference room setup in their office to give them video conferencing capabilities.
November 10, 2017
Polycom Trio works!
Polycom Trio is a great tool for collaboration. It is used in our conference rooms, by staff at every level of our organization. The ease of use is especially beneficial. Due to ease of use, there was no real need to develop a training module for staff. It is truly user-friendly!
November 10, 2017
Polycom Trio - a game changer
It's used in our resource centers throughout the world. It serves as a great AV, content sharing, Skype for Business integrated ecosystem. We have it installed in relatively big conference rooms where multiple participants can sit in and connect with the same number of participants on the other side. It's been a great experience so far. We are looking into expanding its use to more branch offices.
November 06, 2017
Polycom Trio: A good Skype for Business solution for smaller rooms
We are embracing Skype for Business as our default teleconferencing solution, so we want to enable users to connect to Skype meetings any time, any place. The Trio is one of our solutions for smaller sized rooms/huddle rooms.
November 03, 2017
Trio Review
We are currently using the Trios in rooms that have seating for 6 to 12 people where the sound radius is still under the Trio limits. Our rooms have monitors or projects so that we can utilize the Visual+ boxes. If the room has a monitor we also utilize the Logitech camera. We currently have 46 Trios deployed in three locations with another 60 to be deployed in four additional locations. We are deploying the Trios as a cost saving measure to avoid purchasing large conferencing room systems. We also are looking to keep more of our users while in meeting rooms from calling out to the PSTN to use native Skype audio.
October 31, 2017
Great hardware, not so great support.
Trio is a wonderful addition to an Office 365 Skype setup. Once implemented it is seamless. Trio fills out the 'last mile" of a unified communications solution, making every conference room connected with the wider eco-system.
October 18, 2017
The Polycom RP Trio is a Solid Solution
We use the Polycom Trio in our conference room across our organization. It provides our conference rooms with a high quality Skype for Business audio experience. We are in the process of replacing legacy conference room phones with the Trios. The feedback we've received from our end users on the Trio's audio quality has been outstanding. What a great product!