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PowerReviews

PowerReviews

Overview

What is PowerReviews?

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…

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Recent Reviews

TrustRadius Insights

PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and …
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Pricing

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What is PowerReviews?

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Podium?

Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

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Product Details

What is PowerReviews?

PowerReviews Video

PowerReviews Integrations

PowerReviews Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and distributing reviews on their websites, businesses can collect valuable insights for making informed business decisions. The software also enables businesses to easily manage and moderate reviews, ensuring that only authentic and helpful content is showcased. This feature not only provides value to customers through syndicated content but also helps businesses establish credibility and transparency. Additionally, PowerReviews offers a questions and answers feature, allowing customer service teams to address inquiries about products effectively.

Many businesses have found seamless integration of PowerReviews into their existing websites convenient. For example, [REDACTED] NUTS utilized PowerReviews on their direct-to-consumer website to provide transparent and honest reviews from customers. The software has been adopted by various brands and organizations across multiple projects as a means to request, collect, and publish reviews from consumers. As seen on Skechers.com, PowerReviews effectively collects and showcases user-generated reviews at the product level while offering the opportunity to address customer questions. Moreover, this software has global support for different web platforms, allowing businesses to expand their reach and engage with a larger audience.

One of the key uses of PowerReviews is in the e-commerce industry, where customer reviews play a vital role in building trust and informing purchasing decisions. Implementing PowerReviews on websites enables consumers to leave reviews on products, providing valuable feedback for future customers. This user-generated content not only guides potential buyers but also enhances consumer confidence by combining Q&A support with customer service chat. Furthermore, PowerReviews serves as an essential tool for online retail companies by facilitating the collection of client feedback and researching competition, ultimately boosting client confidence.

PowerReviews offers benefits beyond individual websites as well. It allows businesses to syndicate reviews to other online partners, expanding their reach even further. Through onsite ratings and reviews, PowerReviews assists in mitigating sizing and returns issues that can plague e-commerce, helping to address customer concerns before purchase. The software is also utilized by various teams, such as eCommerce, Merchandising, and Technical Design, for moderating reviews, answering questions, and gathering seller ratings. Whether used as an onsite product review platform or a Q&A provider, PowerReviews positively impacts sales conversions on websites and retail partners, particularly during new product launches.

Users rely on PowerReviews for collecting and sharing customer reviews, but it also plays a crucial role in analyzing reviews of competitors. By understanding market trends and customer preferences, businesses can make improvements to their products and services, ultimately building trust with customers. PowerReviews is a valuable tool for businesses operating globally, as it supports multiple languages and web platforms. This allows companies to collect reviews from purchasers of products both online and in-store, while also syndicating those reviews to retailers.

One of the significant advantages of PowerReviews is its ability to address customer concerns before purchase. The onsite ratings and reviews provided by PowerReviews help mitigate issues related to sizing and returns, helping potential customers make more informed decisions. By providing transparent and honest reviews from previous buyers, PowerReviews empowers consumers to confidently choose the right products for their needs.

PowerReviews has become an essential tool for various teams within organizations. eCommerce teams rely on it for moderating reviews and gathering seller ratings, while Merchandising teams use it to gain valuable insights into product performance. Technical Design teams also benefit from PowerReviews by using the software to assess customer feedback and make product improvements.

In conclusion, PowerReviews offers a range of use cases that cater to the needs of businesses across industries. From collecting and displaying customer reviews to answering inquiries through the questions and answers feature, PowerReviews enables businesses to build trust with customers, inform buying decisions, and drive sales conversions both on their websites and retail partners. With its global reach, syndication capabilities, and support for multiple languages, PowerReviews is a versatile tool that enhances the user experience for both businesses and consumers.

Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles. Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.

Slow PDP Loading: Some users have reported that the product detail pages, or PDPs, load slowly on the platform. This slow loading time can be frustrating for users and negatively impact their overall experience.

Repetitive Tasks: The nature of the tasks on the platform is quite detailed, which has led some users to feel like they are constantly performing repetitive actions. This repetition can decrease efficiency and engagement for these users.

Challenging Start for Non-Tech Users: Several users have mentioned that getting started on the platform without basic coding knowledge or assistance from a team member can be challenging. Navigating the backend interface and overcoming the initial learning curve may require persistence and additional support.

PowerReviews users commonly recommend attending webinars for valuable insights. These webinars provide users with in-depth knowledge and understanding of customer feedback.

It is also advised to be transparent and open with the account team to ensure the best user experience. This approach helps address any concerns or issues promptly, leading to improved satisfaction with the platform.

Users suggest evaluating PowerReviews against BazaarVoice in terms of pricing. This comparison helps determine which solution offers better value for specific needs and budget.

These common recommendations highlight the importance of attending webinars, maintaining transparency with the account team, and considering price comparisons with competitors like BazaarVoice.

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
Sumon K Chowdhury | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Custom components and PowerReviews API can display positive customer feedback from an element.
  • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
  • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reviews can influence how out buying team selects products. If too many customers didn’t like something in their review than we’ll take that into consideration.
  • Reviews can improve sales on products on their own because customer feedback is important to potential buyers.
  • Having the ability to filter review information has helped our customer service team.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Product reviews are critical in our customer purchase funnel. PowerReviews gives us the tools to quickly collect and publish our customer's feedback.
  • Q&A saves our customer service team time from answering the same questions from email over and over again. Hundreds of person hours annually.
  • With the additional unique content on page, we've seen a positive impact on our organic search thanks to the review and q&a information.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • PowerReviews has helped make problems with our products more apparent. Reading reviews we learn a lot about what consumers are expecting and want from our line.
  • With the business objective of making great clothing, PowerReviews has helped us see areas that we need to improve on. Based on either negative or positive feedback we learn from everything that's provided.
Timothy Lakin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • As a branded retail website, customers rely on our site for product information and content. Reviews provide an excellent resource for web content. Studies have shown products with reviews sell at least 50% better than products without reviews.
  • Since adding PowerReviews to our website, we have seen steady increases in website business, customer visits, and conversion rates.
  • Customer questions asked via the PowerReviews portal result in sales 50% of the time, and provide a very good product-based FAQ for your site.
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