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Presence Inbound is the call center platform from Presence Technology, headquartered in Madrid, Spain. It features analytics, automated workflows, scripting, and other standard call management tools to support customer service interactions.Presence Great Omnichannel Option for Contact CentersWe are a BPO contact center and we use Presence as our omnichannel communications solution. We have inbound and outbound operations. We have email, chat, as well as voice interactions with our client's end user consumers. We have sales, collections and customer service campaigns operating with great results and Presence's stability has been great for our productivity.,Real time reporting Historical Reports Supervisor interface,Sound Alerts Detail of who hangs up the call Less expensive support,8,Very well, we have gone from having 15 workstations to having 350 in 1 year so far. In our sales presentations, Presence is one of our major strengths.,,Interactive Intelligence CaaS, Presence Inbound,250,1,Airline Company Campaing with over 150,000 voice interactions per month Cell phone company Telemarketing campaign with over 150 agents Chat & Emailing programs,Callback features to help increase customer satisfaction C-Sat surveys trough the application Self Service IVR,Internal communications switching our present extensions Social Media (Facebook, Twitter, etc),9
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Presence Inbound
1 Ratings
Score 8.0 out of 101
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Presence Inbound Reviews

Presence Inbound
1 Ratings
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Score 8.0 out of 101

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Axel Alejandro Alcocer Medellin profile photo
Score 8 out of 10
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We are a BPO contact center and we use Presence as our omnichannel communications solution. We have inbound and outbound operations. We have email, chat, as well as voice interactions with our client's end user consumers. We have sales, collections and customer service campaigns operating with great results and Presence's stability has been great for our productivity.
  • Real time reporting
  • Historical Reports
  • Supervisor interface
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
Read Axel Alejandro Alcocer Medellin's full review

About Presence Inbound

Presence Inbound is the call center platform from Presence Technology, headquartered in Madrid, Spain. It features analytics, automated workflows, scripting, and other standard call management tools to support customer service interactions.
Categories:  Contact Center

Presence Inbound Technical Details

Operating Systems: Unspecified
Mobile Application:No