Presence Inbound

Presence Inbound

About TrustRadius Scoring
Score 8.0 out of 100
Presence Inbound

Overview

Recent Reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Presence Inbound, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Presence Inbound?

Presence Inbound is the call center platform from Presence Technology, headquartered in Madrid, Spain. It features analytics, automated workflows, scripting, and other standard call management tools to support customer service interactions.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

N/A
Unavailable

What is Five9?

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

What is Genesys Cloud CX (formerly Genesys Cloud)?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Presence Inbound?

Presence Inbound is the call center platform from Presence Technology, headquartered in Madrid, Spain. It features analytics, automated workflows, scripting, and other standard call management tools to support customer service interactions.

Presence Inbound Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Compare with

Reviews and Ratings

 (1)

Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a BPO contact center and we use Presence as our omnichannel communications solution. We have inbound and outbound operations. We have email, chat, as well as voice interactions with our client's end user consumers. We have sales, collections and customer service campaigns operating with great results and Presence's stability has been great for our productivity.
  • Real time reporting
  • Historical Reports
  • Supervisor interface
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.