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What is PrestaShop?

PrestaShop is a free, open source e-commerce solution available under the Open Software License and officially launched in August 2007. The software is written in PHP and based on the Smarty template engine and is currently used by 165,000 shops…

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Recent Reviews

TrustRadius Insights

PrestaShop, an open-source e-commerce solution, has been widely used by web developers in Singapore for over 10 years to create …
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Highly Recommended

8 out of 10
May 18, 2016
I've been using Prestashop for the last 4 years and I'm constantly impressed with the advancements and user-friendliness of the platform. …
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Popular Features

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  • Product catalog & listings (5)
  • Mobile storefront (5)
  • Product management (5)
  • SEO (12)
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Product Demos

Demo Prestashop 1.7


Prestashop Flexi‐Product Search-Filter Module Demo | Ajax Instant Search Addon


One click demo installation for Panda theme


PrestaShop Homepage Slideshow Module Demo - Module


Amazon Shop Integration Module Prestashop Demo


How to create prestashop module - Introduction & demo ( 1/15 )

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Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Avg 7.8
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Product Details

What is PrestaShop?

PrestaShop Features

eCommerce Marketing Features

  • Supported: SEO

Additional Features

  • Supported: Built-in Security
  • Supported: Multiple Payment Gateways
  • Supported: Unlimited Store Translation
  • Supported: Flexible Shipping Options
  • Supported: Numerous Product Displays
  • Supported: One-Page Checkouts

PrestaShop Screenshots

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PrestaShop Video

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PrestaShop Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

PrestaShop is a free, open source e-commerce solution available under the Open Software License and officially launched in August 2007. The software is written in PHP and based on the Smarty template engine and is currently used by 165,000 shops worldwide. The PrestaShop group was founded in Paris, with a second Headquarters opened in Miami in 2011. PrestaShop is translated into 63 languages, with English, French, Portuguese, German, Spanish, Italian, Dutch, Polish and Russian having full support in all release versions. Technical support is provided via support plans or free support on the official forum from PrestaShop Community. PrestaShop complements built in features with an Add-on store where many modules and themes can be found to customize the store appearance. There are a also a number of volunteers who support and contribute their own Add-ons to PrestaShop.

Adobe Commerce (Magento Commerce), Shopify, and BigCommerce are common alternatives for PrestaShop.

Reviewers rate Shipping highest, with a score of 10.

The most common users of PrestaShop are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PrestaShop, an open-source e-commerce solution, has been widely used by web developers in Singapore for over 10 years to create professional eStores. One notable use case involved a real estate company that implemented PrestaShop on their website, enabling clients to add properties to their cart and make payments using electronic methods. This integration allowed the company to achieve numerous sales and streamlined negotiations by allowing clients to quickly pay for a portion of the property digitally. However, the company eventually switched to a simpler system that focused on direct inquiries for available properties.

Another use case involved a consultancy group that recommended PrestaShop for its flexibility and open-source nature, especially when compared to BigCommerce. This solution was chosen as the e-commerce platform for a primary website along with several supplementary ones. Similarly, a company decided to migrate from an outdated Magento installation to PrestaShop due to its ability to meet their needs. Although they faced some challenges related to system complexity and slow performance during the transition, they were able to overcome these obstacles.

Currently, PrestaShop is being utilized by various businesses and organizations for different purposes. For example, it is being used to run an e-commerce website where daily sales are made and products are directly delivered to customers. Additionally, several companies make use of PrestaShop's back office for managing professional customer purchases across different departments. Moreover, small local businesses rely on PrestaShop to adjust and modify bookings. Users have found PrestaShop to be convenient and user-friendly, catering both to hardcore developers and newcomers in the industry.

In another instance, an organization successfully launched an online storefront and sold handmade goods using PrestaShop, taking advantage of its comprehensive functionality. Furthermore, numerous small companies with low-budget requirements have benefitted from PrestaShop's extensive feature set for their e-commerce projects. Lastly, six different websites utilize PrestaShop as the sole e-commerce platform for selling laser-engraved products to both the general public and internal clients.

Overall, PrestaShop has proven to be a powerful e-commerce solution that caters to a wide range of users, from developers seeking customization capabilities to small businesses looking for budget-friendly options.

PayPal Integration: Many users have found the integration of the PayPal button modality with PrestaShop to be extremely helpful. It allows them to complete payments quickly and digitally in just a few seconds, streamlining the transaction process.

Instant Catalog Updates: Reviewers greatly appreciate the ease of performing inventory reviews and modifying the PrestaShop catalog. They can make changes to the catalog and product conditions, which are instantly reflected on their website without any delay.

Digital Invoices: The creation of digital invoices for each client who made an advance payment is highly valued by users. This valuable feature makes it easier to complete property negotiations as customers can easily identify the specific property that was paid for.

Lack of Support: Some users have expressed frustration with the lack of support from PrestaShop. They have mentioned that there is no type of support available to help users learn how to use the service, and when they reached out for help, their requests were never responded to.

Expensive Templates: Several reviewers have found the templates for customizing their store on PrestaShop to be too expensive. While they acknowledge that the templates are attractive, the high prices forced them to settle for a simple design on their website.

Limited Documentation: Many users feel that PrestaShop has very little online documentation compared to other e-commerce platforms. This lack of documentation makes it difficult for them to find answers to their questions and troubleshoot issues effectively.

Users frequently recommend the following approaches for using PrestaShop:

  1. Use the self-hosted version of PrestaShop, especially for individuals with limited technical knowledge.

  2. Consider utilizing 3rd party modules to enhance the functionality of PrestaShop. It is advised to shop around for these modules to find the best fit for specific business needs.

  3. Ensure there is readily available technical support and invest in a 3rd party backup module for rolling back to previous versions if needed.

In addition, users suggest trying the demo shop before committing to ensure it offers all the necessary features. Small businesses and medium-sized e-commerce startups are especially recommended to consider PrestaShop as an affordable solution that caters to their needs. Additionally, having a good server, implementing cache techniques, and utilizing a Content Data Network (CDN) are suggested for improved response times.

Attribute Ratings


(1-13 of 13)
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Score 10 out of 10
Vetted Review
Verified User
We are web developers. We have been using PrestaShop for the past 10 years to implement professional eStores in Singapore. It is elegant to use and very very stable which are the most important factors for a CMS.
  • Stability and security
  • User friendliness
  • Open-source with options for add-on modules
  • More reports
  • More features for service bookings or event registrations
This is a great system for small and medium businesses dealing from 1 product to 100,000 products. It is elegant to use and very stable.

The system may not be great for converting into a marketplace and the handling of > 1million products.
The system is also not suitable for services selling like events, registrations, subscriptions and ticket bookings etc.
Score 9 out of 10
Vetted Review
Verified User
We are currently using it to run our e-commerce website. Our daily sales are all used via website, which we've designed through PrestaShop. It's being used across our whole organization. We currently don't have a warehouse or physical shop, so all our items are being sold online and delivered to our customers directly. Currently PrestaShop is working exactly as we want it to. There were a few limitations using PrestaShop 1.6, but with the current update to 1.7, we haven't had really any business issues making use of PrestaShop.
  • Quite easy to use compared to other open-source e-commerce software.
  • Has lots of free plugins to help you set up a great basic shop.
  • You can easily create your own unique site.
  • Lots of payment option plugins and you can use them to sell globally.
  • Not a lot of free templates.
  • Images can sometimes be too compressed and lose their full quality, so better settings for that could be introduced.
  • Being able to change the look of your automatic emails via default settings can also be introduced.
Any business looking to sell products online--hardware or software--can make use of PrestaShop. It's more suited to being a product selling platform rather than a service selling one. So if you are in the IT industry, selling computer hardware like central processing units, hard drives, solid state drives, etc., as well as computer software, then use PrestaShop. It's not meant for all industries like selling music--the option to stream the music online before purchasing isn't really going to be as possible on PrestaShop.
Diana Furikova | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
In our small local company, we have been using PrestaShop over the years. It is used by the whole organization in order to adjust our bookings and modify them.
  • List of the users and activities
  • Easy to use
  • Fast
  • Sometimes it doesn't allow me to modify booking.
  • Could explain "errors" which occur sometimes a bit better.
  • Mobile version [is] not really convenient.
As a beginner, it took a while to adapt to the Presta shop usage. It is actually quite hard if you are using it on the phone modifying our bookings has taken a lot of time in comparison with working with the laptop so I always prefer to use the laptop in such a case. However, once anyone adapts to this program it is fine.
June 07, 2021

PrestaShop Review

Jessica Alvarez | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
PrestaShop started being used in our company because I decided to buy it and thus allow our clients to buy properties more quickly without having to carry out a long interaction process with us. When we founded our real estate company, I bought and implemented PrestaShop on our website so that our clients could add the property they liked the most to their cart, and pay for a part of the property with common electronic payment methods, such as PayPal or credit card . PrestaShop brought us excellent benefits during the first months, it was a platform that helped us make many sales, it made it possible for our clients to be able to choose their property more easily, adding it to the cart and clicking the "buy" button, in addition, our clients they could quickly pay for a portion of the property with digital methods, which progressively spurred negotiations. It brought very good benefits during the time he was in our company, however, we stopped using PrestaShop because we wanted to implement a much simpler system on our website that would allow customers to make direct inquiries with us about the available properties. Currently, our clients can access our website and make inquiries by mail or mobile phone, using the code of each property, this allows clients to know what they are buying and to learn more about the property before making any payment.
  • The PayPal button modality was integrated with the PrestaShop system, which helped our clients to complete payments digitally in just a few seconds, this integrated button allowed to streamline many transactions.
  • Performing inventory reviews and modifying the PrestaShop catalog was one of the things that I liked the most, I could make changes to the catalog, make changes to the conditions of the products in the catalog and all those changes were reflected on my website in a instant, no need to wait some time.
  • The PrestaShop system created a digital invoice for each client who made the advance payment of a property, which made it even easier to complete the property negotiation. Customers came to our company with the digital invoice for the advance payment and it was easy to identify the property that was paid, thanks to the digital invoice.
  • There is no type of support to help users learn to use the PrestaShop service. When I implemented this service in my company, it was with the help of our web developers, and on the occasions that I needed help from PrestaShop support, they never responded to my requests.
  • Most of the templates for customizing my store were too expensive. Although they were simple but attractive templates, the prices were very high, which forced me to have a simple design in my catalog integrated into my website.
I really wouldn't recommend PrestaShop to every person or business. This service has very good features to be able to create an online store and allow customers to add products to their cart instantly, it allows to make electronic payments quickly and the money reaches the company's wallet instantly, without However, it has many disadvantages, PrestaShop does not have a technical service to help implement the software on the website, so if you are thinking of using PrestaShop, you must first have a good team of web developers who are capable of integrating PrestaShop with the Wordpress site without any problem, in addition, PrestaShop takes up a lot of space in the Hosting service, each product that you add to the PrestaShop catalog occupies much more Hosting space and this causes the catalog to take longer to load when the client comes to visualize it. To use PrestaShop I recommend a very powerful Hosting that is able to withstand the high consumption it has.
Score 9 out of 10
Vetted Review
Verified User
PrestaShop was used for a trial we ran as we launched an online storefront to sell a handful of handmade goods from another country. It was used across our organization by several individuals to upload, customize, and post products for customers to purchase. It solves a lot of the issues presented to an organization that wants to sell items as this app provides all the functionality needed.
  • PrestaShop is a holistic solution for businesses connecting with customers from start to sale!
  • A robust CRM tool for customer management.
  • Quick and easy communication with clients or customers.
  • If you need to purchase more modules to meet your needs, its a bit expensive.
If you are a smaller company, make sure to research the available modules to you and if you need to get more modules to meet your needs! If so, the cost can add up. The functionality is great and easy to use so you don't need any special knowledge for this software.
Score 7 out of 10
Vetted Review
Verified User
It's used for our websites to enable professional customers to buy some materials directly. It's managed by the marketing and managing team.
  • Easy to set up.
  • Fully customize the design.
  • Thousands of plugins to pick.
  • User guide not easy to understand for beginners.
  • Additional features are expensive.
PrestaShop is a free shopping cart platform that helps small companies to create a successful online stores and its free.
All the features we need are included : Social Media Integration, SEO Optimized, Accept Credit Cards, Fulfillment Integration, 100+ Professional Themes, Fully Hosted, Drop Shipping Integration, Full Blogging Platform, Unlimited 24/7 Support.
Score 1 out of 10
Vetted Review
Verified User
We were recommended PrestaShop by a consultancy group that helped us with some BigCommerce customization. PrestaShop is an open source software and we thought we'd have more leeway in modification than we have with BigCommerce. We chose PrestaShop to serve as our e-commerce platform for our primary website and several supplementary websites.
  • PrestaShop is Open Source
  • I could see no other benefit using Prestashop
  • PrestaShop has very little online documentation compared to other e-commerce platforms
  • PrestaShop's answer to everything is, "oh, there's a module for that" Cha-ching
  • PrestaShop is not very intuitive and the back end is clumsy to work with
I will admit we've been spoiled by using BigCommerce for years and prior to that, Magento. Moving over to PrestaShop has been a nightmare compared to those two solid e-commerce solutions. True, with PrestaShop, it's been easier for our developers to API to our ERP, but overall, from a user perspective, I would not recommend PrestaShop for any business solution.
Andreas Steppat | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Last year we started the process to move from an outdated Magento installation to a new e-commerce platform. After reviewing several systems, we found PrestaShop met our needs best and started the migration process. During the configuration process we noticed that the system can get very complex and especially the slow performance caused us a lot of headaches. In due time we had to upgrade our server resources to a least be able to work with the system without running into Ajax issues. Another very annoying problem are random white screens, especially in the admin area.

  • Very flexible product configuration
  • Clear and well structured workflow with customer management and emails
  • Very slow. Google complains about loading times, means the ranking will be bad!
  • Very unstable--loading a module can crash the back office. Hard to restore--even a full restore sometimes won't work.
  • Needs mostly additional modules, which are not free
  • Display module positions are template dependent. Once a template is changed, Prestashop does not remember the old settings. For updates it's recommended to change to the default template--this means all customization done on our template is gone.
  • Weak reporting
Only OK if used in a managed installation. Don't touch it otherwise. Waste of time and resources.
Lichaa TRAD | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
PrestaShop is a powerful and open-source free e-commerce solution. It is a great tool for building online shopping cart websites. PrestaShop is self-hosted meaning you need to have a hosting plan and some technical and coding knowledge to set it up. Customizing PrestaShop can get a little bit tricky especially if you need custom functionalities although there are plenty of third-party extensions and add-ons that you can implement into the platform.
  • Free and open-source.
  • Highly customizable with some coding knowledge.
  • Tons of add-ons and third party extensions.
  • Self hosted, full control on server files.
  • Add-ons can get really expensive.
  • Add-ons can interfere with each other and bugs may arise.
  • Speed need to be improved.
Being a self-hosted solution, it is well suited for people who have a minimum of technical and coding knowledge. If you have no technical skills, you may need to go with other options that are hosted. Also, if you are not willing to invest in customizations and add-ons, PrestaShop would not be the best option to go with.
Score 8 out of 10
Vetted Review
Verified User
PrestaShop gave us the possibility to have very quickly an eCommerce website to reach our customers and to facilitate to them the process of ordering and payment.
  • Manage orders.
  • Manage customers.
  • Improve abandoned cart management.
  • Improve connections to CRM like Salesforce.
PrestaShop is well suited for new businesses or startups that are going to start in eCommerce and don't have a large number of products.
Marco Casieri | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
As a consultant, I guided a company using Prestashop for their first e-commerce project. My brief was to look for a platform that comes with the larger number of features and that doesn't require high investments while developing additional functions. The choice goes to Prestashop because it represents the easier and a low budget solution which fits most needs of tiny/small companies.
  • Administration panel is easy and essential
  • Product configuration is ready to go and product page comes with lots of information
  • It doesn't require huge server resources
  • Since it starts as ready to go platform it's difficult to protect your store from being copied by someone else
  • Without a developer, you depend on Prestashop's modules marketplace that lacks free extensions
  • Since it isn't an enterprise level platform the use of Prestashop is strictly related to the size of your business
Prestashop offers a quick solution for companies who want a scalable solution in less time and with a low budget requirement. It's perfect for startup and pilot-projects. For example, it's very hard to put Prestashop in the middle of a multi-channel business due to security risks, difficult to exchange data from one database to another, API requests and more.
Shay O'Neil | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
All six of our websites use prestashop and it is our only e-commerce platform. Our company sells laser engraved products and our websites give customers a chance to view and purchase the items. One of the websites is for the general public, and the others are for internal clients. The back office is used by persons in each department of our company.
  • Easy to install and have up quickly.
  • Lots of potential for customization and development overrides to shape the system the way it is needed.
  • Constant upgrades and bug fixes.
  • Lots of add-ons to choose.
  • Documentation and support needs to be updated and expanded. There's a lack of books, and the only support aside from the forum is official prestashop support, which is not cheap. The system is too massive to have such little support.
  • Too many things can go wrong with too little explanation as to why. Too much time is wasted trying to figure out why prestashop isn't working as intended because of this. Seems that most of the questions online are people fumbling around with vague issues and errors and no explanation.
  • Code should either be organized more intuitively, or there should be more help outlining what is going on during runtime for debug purposes. Why is there not a built in way to display the tpl that is being loaded in each section? I tried figuring out how to do it myself using the documentation but gave up. Instead I have to swim through the entire code to figure out how to do it myself. Should not be this complicated.
  • Too many things can go wrong when transferring or copying the website, which essentially breaks everything. Again, too little help and messages explaining why things don't work. Internet search shows that this is a common issue.
It's good if you want to use it as is, maybe with some modules. Developing for it is a totally different issue and I don't recommend it unless there is a full team of experienced developers, and/or an outsourced prestashop team.
May 18, 2016

Highly Recommended

Score 8 out of 10
Vetted Review
Verified User
I've been using Prestashop for the last 4 years and I'm constantly impressed with the advancements and user-friendliness of the platform. Whether you are a hardcore developer or new to the industry, PrestaShop makes it very convenient to get you up and running. Also the developer community is highly active so you're able to find assistance from active users in the community with any problem that you might have.
  • Flexibility
  • Comprehensiveness
  • Community
  • Inconvenient bugs
  • Instability
  • Limited demo site
I would think that PrestaShop is suited for anyone who wants to be more hands-on with their site. You are able to customize practically any aspect of the platform to fit your needs. This is also very developer friendly so the coding and customizations are not difficult to adapt to.
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