Prime Suite EHR

Prime Suite EHR

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Score 10.0 out of 100
Prime Suite EHR


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Popular Features

View all 16 features
  • HIPAA compliance (6)

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What is Prime Suite EHR?

Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable…

Entry-level set up fee?

  • Setup fee required


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Kareo EHR?

Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.

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Features Scorecard

Billing and Claims Management


Patient Scheduling


Electronic Medical Records


Medical Security and Privacy


Workflow and Scale

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Product Details

What is Prime Suite EHR?

Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations through Greenway Exchange.

Prime Suite EHR Features

Billing and Claims Management Features

  • Supported: Coding
  • Supported: Mail or Email Patient Statements
  • Supported: HIPAA Compliance
  • Supported: Clearinghouse Integration
  • Supported: Accounting Integration
  • Supported: Reporting
  • Supported: Integration with EMR/EHR

Patient Scheduling Features

  • Supported: Facility Scheduling
  • Supported: Physician Scheduling
  • Supported: Automated appointment reminders
  • Supported: Multi-location support

Electronic Medical Records Features

  • Supported: Charting / document management
  • Supported: Templates
  • Supported: E-prescribing
  • Supported: Lab and Imaging Integration
  • Supported: Patient portal
  • Supported: Mobile/tablet support
  • Supported: Dragon Integration
  • Supported: Integration with other EMR and PM systems
  • Supported: Standard Chart Templates
  • Supported: Custom Medical Forms
  • Supported: Custom Fields

Medical Security and Privacy Features

  • Supported: Role-based permission levels
  • Supported: Password Policies
  • Supported: Login Regulations
  • Supported: Session Backlog
  • Supported: Audit and Log Reports
  • Supported: Data backups and redundancy
  • Supported: HIPAA compliance
  • Supported: Local mode / networking failsafe

Workflow and Scale Features

  • Supported: Task tracking
  • Supported: Referrals
  • Supported: Specialty-specific workflows
  • Supported: Master Patient Index
  • Supported: Insurance Profiles
  • Supported: Multi-office / multi-physician capabilities

Prime Suite EHR Competitors

Prime Suite EHR Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

eClinicalWorks, Practice Fusion, and athenaClinicals are common alternatives for Prime Suite EHR.

Reviewers rate Task tracking highest, with a score of 10.

The most common users of Prime Suite EHR are from Mid-sized Companies (51-1,000 employees) and the Medical Practice industry.
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Reviews and Ratings



(1-3 of 3)
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Andrew McClean | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
  • It feels very old, like I am using software from the 90s
  • There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
  • It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window
If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.
David Judice | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Charting is very nice and easy to use once the templates are designed.
  • Reporting is good, but the report designer could be a little easier to use for the non-technical user.
  • The Patient Info screen is very comprehensive and has lots on info readily available.
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
Prime Suite EHR is a good system for a small to mid-size practice. Lots of features that are very useful and it sizes well for those environments. Proper hardware and good support are the keys to success with Prime Suite, as it is with most other software. Good product, stable, reliable and many features.
December 13, 2017

PrimeSuite is #1!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
  • PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
  • PrimeSuite is constantly being enhanced and updated to meet customer needs.
  • Updates are often "glitchy" but issues are resolved quickly.
  • Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
  • Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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