TrustRadius
Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practiceWe use it to schedule doctors appointments: initial appointments, follow up appointments, and problem visits. Our clinical team also uses it as a database for information, charts, and other things. We also use it for our transportation services in order to have vans pick people up to take them to and from appointments. We leave notes, contact information, and hold slots for one another.,It is a trusty software that does not crash or glitch very often It is very secure I can use it from different locations,It feels very old, like I am using software from the 90s There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window,3,Positive - It is very trusty - so we never have tech failures coming from PSEHR Negative - it makes it so that we are not very efficient in scheduling because of how long it takes to click all the clicks and wait for each screen to pop-up Negative - The organization of the software is all over the place, making it frustrating to find all the information needed,Salesforce Lightning,Salesforce Lightning, Google Drive, Zoho CRM,General practitioner,6-10 practitionersPrime Suite is well suited for OB/Gyn practices!Our clinic has been using Prime Suite since 2004, so we have many years of experience with it. It is a good, solid EHR product and provides good support for our OB/Gyn practice. We have 70+ users and 4 locations and it works well for us. As I expected, it seems to get slower with each upgrade, but that is not too surprising since the program is constantly growing, as is our database. The EHR portion of Prime Suite works well and provides lots of details to the physicians and nurses. Billing is solid and I don't hear many complaints from the billing staff.,Charting is very nice and easy to use once the templates are designed. Reporting is good, but the report designer could be a little easier to use for the non-technical user. The Patient Info screen is very comprehensive and has lots on info readily available.,Speed, it continues getting slower and slower with each new upgrade. Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space. Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.,9,Prime Suite provides us with a reliable charting and billing solution for our OB/Gyn medical practice. It is a great charting program and is very well designed for OB/Gyn practices.,Intergy EHR,Ob Gyn / women's health,6-10 practitionersPrimeSuite is #1!PrimeSuite is the platform we use in our revenue services department for managing the AR of many practices. I specifically oversee five practices that are CHCs or Community Health Centers. We actually have RHCs, FQHCs, and a CAH utilizing PrimeSuite along with a myriad of other practices from family practice to multi-specialty. We bill medical, dental and behavioral health claims on both UB and HCFA formats.,The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated. PrimeSuite has many reporting features, allowing you to look at your account from multiple views. PrimeSuite is constantly being enhanced and updated to meet customer needs.,Updates are often "glitchy" but issues are resolved quickly. Some users complain that the clinical side of the EHR system is not as user-friendly as they would like. Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.,8,The software is great, but it is only as good as the team you have working it. With training, our customers have found great success on PrimeSuite. From a Revenue Services standpoint, we have used PrimeSuite to increase clean claim rates, decrease days in AR, and improve the overall health of our customers' accounts.,Practice Admin,Community health center / FQHC,Not available
  3. Prime Suite EHR Reviews
Windows, Mac
Prime Suite EHR
3 Ratings
Score 6.6 out of 101
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Prime Suite EHR Reviews

Prime Suite EHR
3 Ratings
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Score 6.6 out of 101
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Reviews (1-3 of 3)

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Andrew McClean profile photo
January 09, 2019

Review: "Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice"

Andrew McClean
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
  • It feels very old, like I am using software from the 90s
  • There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
  • It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window
If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.
Read Andrew McClean's full review
David Judice profile photo
December 13, 2018

Prime Suite EHR Review: "Prime Suite is well suited for OB/Gyn practices!"

David Judice
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Charting is very nice and easy to use once the templates are designed.
  • Reporting is good, but the report designer could be a little easier to use for the non-technical user.
  • The Patient Info screen is very comprehensive and has lots on info readily available.
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
Prime Suite EHR is a good system for a small to mid-size practice. Lots of features that are very useful and it sizes well for those environments. Proper hardware and good support are the keys to success with Prime Suite, as it is with most other software. Good product, stable, reliable and many features.
Read David Judice's full review
No photo available
December 13, 2017

Prime Suite EHR Review: "PrimeSuite is #1!"

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
  • PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
  • PrimeSuite is constantly being enhanced and updated to meet customer needs.
  • Updates are often "glitchy" but issues are resolved quickly.
  • Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
  • Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Read this authenticated review

Prime Suite EHR Scorecard Summary

Likelihood to Recommend (3)
6.6

Feature Scorecard Summary

Coding (2)
8.5
Automated appointment reminders (2)
8.6
Multi-location support (2)
9.5
Charting / document management (3)
7.7
Templates (3)
7.3
Patient portal (3)
7.6
Mobile/tablet support (2)
5.3
Integration with other EMR and PM systems (1)
5
E-prescribing (2)
8.5
HIPPA compliance (3)
9.6
Role-based permission levels (3)
9.6
Data backups and redundancy (2)
9.1
Local mode / networking failsafe (2)
9.1
Task tracking (3)
9.4
Specialty-specific workflows (2)
10.0
Multi-office / multi-physician capabilities (3)
9.3

About Prime Suite EHR

A cloud-based suite of integrated solutions, Prime Suite provides a clinically-driven practice management system and EHR. It’s designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations through Greenway Exchange.
Categories:  Medical Billing,  Medical Office EMR & EHR

Prime Suite EHR Features

Billing and Claims Management Features
Does not have featureReal-time eligibility verification
Has featureCoding
Does not have featureClaims management
Does not have featureClaim scrubbing
Does not have featureElectronic Claim Submission
Does not have featureAutomated Claim Tracking
Does not have featurePatient billing
Does not have featurePayment Processing
Does not have featureElectronic Bill Pay
Does not have featureOnline Bill Pay
Does not have featureCreate Patient Statements
Has featureMail or Email Patient Statements
Does not have featureAutomated Alerts for Overdue Claims
Does not have featureSuperbill Generation
Does not have featureDenial / Underpayment Management
Does not have featurePatient Payment Histories
Does not have featureElectronic Remittance Advice
Does not have featureStreamlined Data Entry
Has featureHIPAA Compliance
Does not have featureSiHCFA Compliance
Does not have featureCredit Card Processing
Does not have featureCodeCorrect
Has featureClearinghouse Integration
Has featureAccounting Integration
Has featureReporting
Does not have featureFinancial Reporting
Does not have featureRevenue Cycle Management
Has featureIntegration with EMR/EHR
Patient Scheduling Features
Does not have featureDrag-and-drop Scheduling
Has featureFacility Scheduling
Has featurePhysician Scheduling
Does not have featureRule-based scheduling
Does not have featureAutomated patient check-in
Has featureAutomated appointment reminders
Has featureMulti-location support
Does not have featureZocDoc Integration
Does not have featureCalendar interface
Medical Inventory Management Features
Does not have featureAutomated Supply Tracking
Does not have featureTriggered Reorder Notifications
Electronic Medical Records Features
Has featureCharting / document management
Has featureTemplates
Has featureE-prescribing
Does not have featureSOAP Notes
Does not have featureE&M Coding Advice
Has featureLab and Imaging Integration
Does not have featureFax integration
Does not have featureDevice Integration
Has featurePatient portal
Has featureMobile/tablet support
Does not have featureSpeech recognition
Has featureDragon Integration
Has featureIntegration with other EMR and PM systems
Does not have featureAbility to Coordinate Care with Specialists
Does not have featureAbility to Share Information with Different Doctors
Does not have featureMeaningful Use Certified
Does not have featureONC-ATCB Certified
Does not have featureCustomization
Does not have featureHandwriting Recognition
Does not have featureBilling System Integration
Has featureStandard Chart Templates
Has featureCustom Medical Forms
Does not have featureCustom Macro Buttons
Has featureCustom Fields
Does not have featureDrawing Tools (Diagnostic Images)
Does not have featurePatient Flags
Does not have featureWorkflow automation
Does not have featureAbility to Take Action from Patient Record
Medical Security and Privacy Features
Has featureRole-based permission levels
Has featurePassword Policies
Has featureLogin Regulations
Has featureSession Backlog
Has featureAudit and Log Reports
Has featureData backups and redundancy
Has featureHIPPA compliance
Has featureLocal mode / networking failsafe
Workflow and Scale Features
Has featureTask tracking
Has featureReferrals
Has featureSpecialty-specific workflows
Has featureMaster Patient Index
Has featureInsurance Profiles
Has featureMulti-office / multi-physician capabilities

Prime Suite EHR Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Prime Suite EHR Support Options

 Free VersionPaid Version
Phone
Video Tutorials / Webinar
Live Chat
Forum/Community
FAQ/Knowledgebase

Prime Suite EHR Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:United States