Charting is very nice and easy to use once the templates are designed.
Reporting is good, but the report designer could be a little easier to use for the non-technical user.
The Patient Info screen is very comprehensive and has lots on info readily available.
Speed, it continues getting slower and slower with each new upgrade.
Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
Prime Suite EHR is a good system for a small to mid-size practice. Lots of features that are very useful and it sizes well for those environments. Proper hardware and good support are the keys to success with Prime Suite, as it is with most other software. Good product, stable, reliable and many features.
The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
PrimeSuite is constantly being enhanced and updated to meet customer needs.
Updates are often "glitchy" but issues are resolved quickly.
Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR.
It is designed to make life easier for the user, with features such as facesheet
and a template library to help locate clinical details for documentation,
customizable templates to capture patient data at the point of care, and an
integrated dictation tool called Prime Speech. Prime
Suite allows users to exchange clinical data with other healthcare
organizations through Greenway Exchange.
