Prime Suite EHR Reviews

3 Ratings
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Score 5.6 out of 100

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Reviews (1-3 of 3)

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January 09, 2019
Andrew McClean | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
  • It feels very old, like I am using software from the 90s
  • There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
  • It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window
If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.
Read Andrew McClean's full review
December 13, 2018
David Judice | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Charting is very nice and easy to use once the templates are designed.
  • Reporting is good, but the report designer could be a little easier to use for the non-technical user.
  • The Patient Info screen is very comprehensive and has lots on info readily available.
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
Prime Suite EHR is a good system for a small to mid-size practice. Lots of features that are very useful and it sizes well for those environments. Proper hardware and good support are the keys to success with Prime Suite, as it is with most other software. Good product, stable, reliable and many features.
Read David Judice's full review
December 13, 2017
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
  • PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
  • PrimeSuite is constantly being enhanced and updated to meet customer needs.
  • Updates are often "glitchy" but issues are resolved quickly.
  • Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
  • Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Prime Suite EHR Scorecard Summary

Feature Scorecard Summary

Coding (2)
Automated appointment reminders (2)
Multi-location support (2)
Charting / document management (3)
Templates (3)
Patient portal (3)
Mobile/tablet support (2)
Integration with other EMR and PM systems (1)
E-prescribing (2)
HIPAA compliance (6)
Role-based permission levels (3)
Data backups and redundancy (2)
Local mode / networking failsafe (2)
Task tracking (3)
Specialty-specific workflows (2)
Multi-office / multi-physician capabilities (3)

What is Prime Suite EHR?

Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations through Greenway Exchange.

Prime Suite EHR Features

Billing and Claims Management Features

Has featureCoding
Has featureMail or Email Patient Statements
Has featureHIPAA Compliance
Has featureClearinghouse Integration
Has featureAccounting Integration
Has featureReporting
Has featureIntegration with EMR/EHR

Patient Scheduling Features

Has featureFacility Scheduling
Has featurePhysician Scheduling
Has featureAutomated appointment reminders
Has featureMulti-location support

Electronic Medical Records Features

Has featureCharting / document management
Has featureTemplates
Has featureE-prescribing
Has featureLab and Imaging Integration
Has featurePatient portal
Has featureMobile/tablet support
Has featureDragon Integration
Has featureIntegration with other EMR and PM systems
Has featureStandard Chart Templates
Has featureCustom Medical Forms
Has featureCustom Fields

Medical Security and Privacy Features

Has featureRole-based permission levels
Has featurePassword Policies
Has featureLogin Regulations
Has featureSession Backlog
Has featureAudit and Log Reports
Has featureData backups and redundancy
Has featureHIPAA compliance
Has featureLocal mode / networking failsafe

Workflow and Scale Features

Has featureTask tracking
Has featureReferrals
Has featureSpecialty-specific workflows
Has featureMaster Patient Index
Has featureInsurance Profiles
Has featureMulti-office / multi-physician capabilities

Prime Suite EHR Competitors

Prime Suite EHR Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Prime Suite EHR Support Options

 Free VersionPaid Version
Video Tutorials / Webinar
Live Chat

Prime Suite EHR Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:United States

Frequently Asked Questions

What is Prime Suite EHR's best feature?

Reviewers rate Task tracking highest, with a score of 10.

Who uses Prime Suite EHR?

The most common users of Prime Suite EHR are from Mid-size Companies and the Medical Practice industry.