Prime Suite EHR (Discontinued) Reviews

3 Ratings
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Score 5.8 out of 100

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Reviews (1-3 of 3)

Andrew McClean | TrustRadius Reviewer
January 09, 2019

Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice

Score 3 out of 10
Vetted Review
Verified User
Review Source
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
  • It feels very old, like I am using software from the 90s
  • There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
  • It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window
If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.
Read Andrew McClean's full review
David Judice | TrustRadius Reviewer
December 13, 2018

Prime Suite is well suited for OB/Gyn practices!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Charting is very nice and easy to use once the templates are designed.
  • Reporting is good, but the report designer could be a little easier to use for the non-technical user.
  • The Patient Info screen is very comprehensive and has lots on info readily available.
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
Prime Suite EHR is a good system for a small to mid-size practice. Lots of features that are very useful and it sizes well for those environments. Proper hardware and good support are the keys to success with Prime Suite, as it is with most other software. Good product, stable, reliable and many features.
Read David Judice's full review
Anonymous | TrustRadius Reviewer
December 13, 2017

PrimeSuite is #1!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
  • PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
  • PrimeSuite is constantly being enhanced and updated to meet customer needs.
  • Updates are often "glitchy" but issues are resolved quickly.
  • Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
  • Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Prime Suite EHR (Discontinued) Scorecard Summary

Feature Scorecard Summary

Coding (2)
Automated appointment reminders (2)
Multi-location support (2)
Charting / document management (3)
Templates (3)
Patient portal (3)
Mobile/tablet support (2)
Integration with other EMR and PM systems (1)
E-prescribing (2)
HIPAA compliance (3)
Role-based permission levels (3)
Data backups and redundancy (2)
Local mode / networking failsafe (2)
Task tracking (3)
Specialty-specific workflows (2)
Multi-office / multi-physician capabilities (3)

About Prime Suite EHR (Discontinued)

Prime Suite is no longer offered by Greenway Health; however the vendor provides an alternative product called Intergy EHR. You can read reviews of Intergy EHR here.

Prime Suite was a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It was designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allowed users to exchange clinical data with other healthcare organizations through Greenway Exchange.

Prime Suite EHR (Discontinued) Features

Billing and Claims Management Features
Does not have featureReal-time eligibility verification
Has featureCoding
Does not have featureClaims management
Does not have featureClaim scrubbing
Does not have featureElectronic Claim Submission
Does not have featureAutomated Claim Tracking
Does not have featurePatient billing
Does not have featurePayment Processing
Does not have featureElectronic Bill Pay
Does not have featureOnline Bill Pay
Does not have featureCreate Patient Statements
Has featureMail or Email Patient Statements
Does not have featureAutomated Alerts for Overdue Claims
Does not have featureSuperbill Generation
Does not have featureDenial / Underpayment Management
Does not have featurePatient Payment Histories
Does not have featureElectronic Remittance Advice
Does not have featureStreamlined Data Entry
Has featureHIPAA Compliance
Does not have featureSiHCFA Compliance
Does not have featureCredit Card Processing
Does not have featureCodeCorrect
Has featureClearinghouse Integration
Has featureAccounting Integration
Has featureReporting
Does not have featureFinancial Reporting
Does not have featureRevenue Cycle Management
Has featureIntegration with EMR/EHR
Patient Scheduling Features
Does not have featureDrag-and-drop Scheduling
Has featureFacility Scheduling
Has featurePhysician Scheduling
Does not have featureRule-based scheduling
Does not have featureAutomated patient check-in
Has featureAutomated appointment reminders
Has featureMulti-location support
Does not have featureZocDoc Integration
Does not have featureCalendar interface
Medical Inventory Management Features
Does not have featureAutomated Supply Tracking
Does not have featureTriggered Reorder Notifications
Electronic Medical Records Features
Has featureCharting / document management
Has featureTemplates
Has featureE-prescribing
Does not have featureSOAP Notes
Does not have featureE&M Coding Advice
Has featureLab and Imaging Integration
Does not have featureFax integration
Does not have featureDevice Integration
Has featurePatient portal
Has featureMobile/tablet support
Does not have featureSpeech recognition
Has featureDragon Integration
Has featureIntegration with other EMR and PM systems
Does not have featureAbility to Coordinate Care with Specialists
Does not have featureAbility to Share Information with Different Doctors
Does not have featureMeaningful Use Certified
Does not have featureONC-ATCB Certified
Does not have featureCustomization
Does not have featureHandwriting Recognition
Does not have featureBilling System Integration
Has featureStandard Chart Templates
Has featureCustom Medical Forms
Does not have featureCustom Macro Buttons
Has featureCustom Fields
Does not have featureDrawing Tools (Diagnostic Images)
Does not have featurePatient Flags
Does not have featureWorkflow automation
Does not have featureAbility to Take Action from Patient Record
Medical Security and Privacy Features
Has featureRole-based permission levels
Has featurePassword Policies
Has featureLogin Regulations
Has featureSession Backlog
Has featureAudit and Log Reports
Has featureData backups and redundancy
Has featureHIPAA compliance
Has featureLocal mode / networking failsafe
Workflow and Scale Features
Has featureTask tracking
Has featureReferrals
Has featureSpecialty-specific workflows
Has featureMaster Patient Index
Has featureInsurance Profiles
Has featureMulti-office / multi-physician capabilities

Prime Suite EHR (Discontinued) Competitors


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Prime Suite EHR (Discontinued) Support Options

 Free VersionPaid Version
Video Tutorials / Webinar
Live Chat

Prime Suite EHR (Discontinued) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:United States