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PrimeSuite is #1!PrimeSuite is the platform we use in our revenue services department for managing the AR of many practices. I specifically oversee five practices that are CHCs or Community Health Centers. We actually have RHCs, FQHCs, and a CAH utilizing PrimeSuite along with a myriad of other practices from family practice to multi-specialty. We bill medical, dental and behavioral health claims on both UB and HCFA formats.,The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated. PrimeSuite has many reporting features, allowing you to look at your account from multiple views. PrimeSuite is constantly being enhanced and updated to meet customer needs.,Updates are often "glitchy" but issues are resolved quickly. Some users complain that the clinical side of the EHR system is not as user-friendly as they would like. Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.,8,The software is great, but it is only as good as the team you have working it. With training, our customers have found great success on PrimeSuite. From a Revenue Services standpoint, we have used PrimeSuite to increase clean claim rates, decrease days in AR, and improve the overall health of our customers' accounts.,Practice Admin,Community health center / FQHC,Not available
Windows, Mac
Prime Suite EHR
1 Ratings
Score 8.0 out of 101
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Prime Suite EHR Reviews

Prime Suite EHR
1 Ratings
Score 8.0 out of 101
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December 13, 2017

Prime Suite EHR Review: "PrimeSuite is #1!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
  • PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
  • PrimeSuite is constantly being enhanced and updated to meet customer needs.
  • Updates are often "glitchy" but issues are resolved quickly.
  • Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
  • Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Prime Suite EHR Scorecard Summary

Feature Scorecard Summary

Coding (1)
9
Automated appointment reminders (1)
7
Multi-location support (1)
9
Charting / document management (1)
7
Templates (1)
8
Patient portal (1)
8
Mobile/tablet support (1)
8
E-prescribing (1)
8
HIPPA compliance (1)
10
Role-based permission levels (1)
10
Data backups and redundancy (1)
8
Local mode / networking failsafe (1)
8
Task tracking (1)
8
Multi-office / multi-physician capabilities (1)
10

About Prime Suite EHR

A cloud-based suite of integrated solutions, Prime Suite provides a clinically-driven practice management system and EHR. It’s designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations through Greenway Exchange.

Prime Suite EHR Features

Billing and Claims Management Features
Does not have featureReal-time eligibility verification
Has featureCoding
Does not have featureClaims management
Does not have featureClaim scrubbing
Does not have featureElectronic Claim Submission
Does not have featureAutomated Claim Tracking
Does not have featurePatient billing
Does not have featurePayment Processing
Does not have featureElectronic Bill Pay
Does not have featureOnline Bill Pay
Does not have featureCreate Patient Statements
Has featureMail or Email Patient Statements
Does not have featureAutomated Alerts for Overdue Claims
Does not have featureSuperbill Generation
Does not have featureDenial / Underpayment Management
Does not have featurePatient Payment Histories
Does not have featureElectronic Remittance Advice
Does not have featureStreamlined Data Entry
Has featureHIPAA Compliance
Does not have featureSiHCFA Compliance
Does not have featureCredit Card Processing
Does not have featureCodeCorrect
Has featureClearinghouse Integration
Has featureAccounting Integration
Has featureReporting
Does not have featureFinancial Reporting
Does not have featureRevenue Cycle Management
Has featureIntegration with EMR/EHR
Patient Scheduling Features
Does not have featureDrag-and-drop Scheduling
Has featureFacility Scheduling
Has featurePhysician Scheduling
Does not have featureRule-based scheduling
Does not have featureAutomated patient check-in
Has featureAutomated appointment reminders
Has featureMulti-location support
Does not have featureZocDoc Integration
Does not have featureCalendar interface
Medical Inventory Management Features
Does not have featureAutomated Supply Tracking
Does not have featureTriggered Reorder Notifications
Electronic Medical Records Features
Has featureCharting / document management
Has featureTemplates
Has featureE-prescribing
Does not have featureSOAP Notes
Does not have featureE&M Coding Advice
Has featureLab and Imaging Integration
Does not have featureFax integration
Does not have featureDevice Integration
Has featurePatient portal
Has featureMobile/tablet support
Does not have featureSpeech recognition
Has featureDragon Integration
Has featureIntegration with other EMR and PM systems
Does not have featureAbility to Coordinate Care with Specialists
Does not have featureAbility to Share Information with Different Doctors
Does not have featureMeaningful Use Certified
Does not have featureONC-ATCB Certified
Does not have featureCustomization
Does not have featureHandwriting Recognition
Does not have featureBilling System Integration
Has featureStandard Chart Templates
Has featureCustom Medical Forms
Does not have featureCustom Macro Buttons
Has featureCustom Fields
Does not have featureDrawing Tools (Diagnostic Images)
Does not have featurePatient Flags
Does not have featureWorkflow automation
Does not have featureAbility to Take Action from Patient Record
Medical Security and Privacy Features
Has featureRole-based permission levels
Has featurePassword Policies
Has featureLogin Regulations
Has featureSession Backlog
Has featureAudit and Log Reports
Has featureData backups and redundancy
Has featureHIPPA compliance
Has featureLocal mode / networking failsafe
Workflow and Scale Features
Has featureTask tracking
Has featureReferrals
Has featureSpecialty-specific workflows
Has featureMaster Patient Index
Has featureInsurance Profiles
Has featureMulti-office / multi-physician capabilities

Prime Suite EHR Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Prime Suite EHR Support Options

 Free VersionPaid Version
Phone
Video Tutorials / Webinar
Live Chat
Forum/Community
FAQ/Knowledgebase

Prime Suite EHR Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:United States