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What is PrimePay?

PrimePay is an HR management software that provides employers with tools to use from recruiting to onboarding to offboarding. PrimePay offers support for applicant tracking, payroll, benefits administration, and time tracking to streamline several HR processes.

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PrimePay's seamless integration with other operations within organizations makes it a preferred choice for small businesses looking to …
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What is PrimePay?

PrimePay is an HR management software that provides employers with tools to use from recruiting to onboarding to offboarding. PrimePay offers support for applicant tracking, payroll, benefits administration, and time tracking to streamline several HR processes.

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Product Demos

PrimePay's Time Clock Free: Demo


PrimePay App Demo


Transform Your Business with PrimePay’s HR Platform - December 2nd, 2022 PrimePay Webinar


PrimePay Demo

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Product Details

What is PrimePay?

PrimePay offers employers the opportunity to streamline many of their HR processes, including applicant tracking, onboarding, timekeeping, payroll, and benefits administration into one platform.

Compliance is built into PrimePay, and their platform ensures employers are in compliance with the ACA, COBRA, and ERISA. As a part of their compliance services, PrimePay also offers solutions to decrease the cost of workers compensation and manages unemployment costs.

HR Management Services

New hires can fill out much of their required paperwork, including:

  • Federal and state documentation, including Forms I-9 and W-4.

  • Employee handbook(s).

  • Direct deposit information.

  • Work Opportunity Tax Credit (WOTC) documentation.

  • Equal Employment Opportunity Commission (EEOC) information.

  • Customized onboarding forms.

PrimePay offers an upgrade that supports integration with several job boards, meaning that once an employee is hired, their information is automatically sent to onboarding. With this upgrade, PrimePay will also file for the Work Opportunity Tax Credit (WOTC) automatically when eligible.

HR services do not stop with onboarding, and other services included are:

  • Unlimited 24/7 HR and employment law advice from licensed employment attorneys.

  • HR Insights & News Communications

  • Access to employment law checklists and updates.

  • Access to hundreds of employment law documents and templates

PrimePay includes unlimited reports for payroll, workers compensation, 401k imports, year-to-date reports and custom reports.

Timekeeping and Payroll

PrimePay offers its own hardware for timekeeping that integrates with its software. There are three options for time clock hardware, a facial recognition scanner, a biometric fingerprint scanner, or a mobile app on the employees’ phones. Both hardware options can be rented from PrimePay. Renting allows companies to switch out their hardware anytime and covers wear and tear/replacement of broken hardware.

The facial recognition time clock can store up to 800 employee faces and allows employees to clock in and out simply by looking at it. For those who don’t want to use facial recognition, PrimePay offers another biometric scanner that allows employees to clock in and out using a fingerprint scanner or key card. Employees can also clock in and out using an app on their smartphones.

Payroll through PrimePay can decrease costs with direct deposit, and will sign, stuff, and seal checks for employees who do not want electronic payments. Employees can access their payment information online, saving HR representatives time. PrimePay withholds and remits payments to federal, state, and local tax offices. PrimePay offers preparation of employee 1099s and W-2s, as well as garnish wages for child support, but these services require an upgrade and an additional cost.

PrimePay allows for companies to give advisor access to other individuals, such as their CPA or benefits broker.

Benefits Administration

PrimePay offers employers the opportunity to offer many benefits to their employees. With PrimePay, employers can offer:

  • Health Savings Account (HSA)

  • Flexible Spending Account (FSA)

  • Health Reimbursement Arrangement (HRA)

  • Individual Coverage Health Reimbursement Arrangement (ICHRA)

  • Premium Only Plans (POP)

  • Retirement Benefits

PrimePay offers retirement plan options for several different types of employers and offers options for a 401(k), 403(b), SIMPLE IRA and profit-sharing among others. The retirement menu includes a number of pre-screened investment options.

PrimePay Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal

Recruiting / ATS Features

  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

PrimePay Screenshots

Screenshot of Example of PrimePay’s payroll dashboard.

PrimePay Video

Overview of PrimePay’s payroll and tax services.

PrimePay Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PrimePay's seamless integration with other operations within organizations makes it a preferred choice for small businesses looking to keep their payroll processes internal. Users have reported no current problems or issues with PrimePay, highlighting its reliability and effectiveness. With PrimePay, businesses can easily manage payroll totals, track employee hours, and ensure that payroll runs smoothly and on schedule while managing all necessary taxes. The platform has garnered praise for its exceptional customer support, with users noting how the team assists them with various payroll-related tasks such as entering manual checks, understanding reports, and filing employee retention credits. Additionally, PrimePay offers features like running specific reports, answering tax questions, and syncing employees with time clocks. Small businesses have found PrimePay particularly helpful in outsourcing payroll processing and payroll tax submissions. By significantly reducing the time it takes to process payroll, PrimePay enhances the efficiency of working hours for users. It also aids in solving questions related to independent contractors and helps address routine payroll issues. Furthermore, PrimePay serves as a comprehensive record keeper for salary history, hire and termination dates, and benefit utilization, eliminating the need for multiple spreadsheets. This has been especially valuable for small companies with no HR or payroll experience that deal with employees from multiple states. Accounting and bookkeeping professionals appreciate how PrimePay simplifies payroll processing by making it easy to correct mistakes and reduce stress. Users also note that features like employee tracking, onboarding services, and ACA compliance have made their jobs faster and easier when utilizing PrimePay's all-in-one platform. With accurate reporting and processing capabilities, users find it convenient to access W-2s, paychecks, and breakdowns of paychecks via the platform. While some users have experienced difficulties accessing required features through PrimePay's software or have encountered issues with direct deposit and accessing reports; overall feedback indicates that PrimePay is highly regarded among its users. User reviews consistently highlight positive experiences with responsive customer service and effective payroll processing and tax filing. PrimePay's high-touch customer service, array of features, and dependable performance have positioned it as the go-to payroll company for many satisfied users.

Easy and Cost-effective System: Many users have found PrimePay to be an easy and cost-effective system that saves them time with its automation features and ensures compliance. They appreciate the simplicity of using PrimePay for managing personnel affairs and automating all personnel-related tasks, making payroll and tax season easier.

Convenient Online Portal: Users appreciate the convenience of the online portal provided by PrimePay for updating employee records and accessing reports. They find it easy to learn and use regularly, allowing them quick access to their information whenever needed.

Responsive Customer Support: The customer support provided by PrimePay has received positive feedback from users. Reviewers mention that the support team is responsive, professional, helpful, and just a phone call away. They value the assistance provided by PrimePay in terms of answering questions, making changes to payroll, and providing prompt support whenever they encounter any issues.


  1. Limited customer support outside of regular business hours: Some users have expressed dissatisfaction with the lack of customer support available outside of regular business hours, making it difficult for them to receive assistance when they encounter issues or need help with their payroll processes.
  2. Occasional errors and delays in reports: Several reviewers have mentioned that there can be occasional mistakes in the reports issued by PrimePay, leading to discrepancies in paychecks or difficulties in tracking and managing accounting processes. Additionally, some users have found that the quarterly reports take longer than expected to be completed, causing delays in their financial operations.
  3. Lack of responsiveness from the development team: A number of users have shared their frustration with what they perceive as unresponsiveness from PrimePay's development team. They mention a lack of ownership and follow-through on resolving issues related to features like Accruals, which negatively impacts their experience with the software.

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