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Printfection

Printfection

Overview

What is Printfection?

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and…

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Recent Reviews

EASIEST SWAG PLATFORM

10 out of 10
October 05, 2023
Incentivized
We were looking for a swag platform with quality items, fast turnarounf times and great customer service. We use Printfection for their …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Printfection?

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.printfection.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Printfection?

Printfection is a swag management platform that handles the sourcing, storage, and shipping of a company's branded swag to audiences around the globe.

Printfection boasts users at HubSpot, Salesforce, Gusto, and hundreds of other companies who use the software in myriad ways:
  • Marketing teams create and ship swag to drive leads, engage webinar attendees, or help Sales teams book meetings
  • Event teams ship the best swag to multiple trade shows and gatherings - and can send any leftover swag right back to Printfection's fulfillment center
  • HR teams create welcoming new hire kits and ship swag to their office & remote staff when celebrating work anniversaries, key milestones, and just because
  • Customer success teams rewards their clients with engaging gifts for holidays, renewals, and other key moments in the customer lifecycle
With the platform users can ship swag through email and social links that leverage customizable, branded Giveaway pages, and it can be integrate into a CRM and tech stack to automate swag sending.

Printfection Features

  • Supported: Swag sourcing, creation/printing, storage, and shipping worldwide
  • Supported: Custom swag boxes, swag packs, and swag kits
  • Supported: Swag Giveway links can be sent via email and social utilizing customizable, branded gifting pages

Printfection Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and distribution. The vendor states their customers use the platform to drive more leads, reward customers, and engage employees.

Sendoso, SwagUp, and Reachdesk are common alternatives for Printfection.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of Printfection are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(104)

Attribute Ratings

Reviews

(1-25 of 74)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Printfection is our preferred vendor for all internal company merchandise. From employee appreciation to individual org initiatives, we have partnered with Printfection to make these projects come to life. They have a decent selection of merchandise to choose from, and the accounts team is very communicative.
  • Communication
  • User friendly admin dashboard
  • New hire swag kits
  • Inclusive sizing on tshirts
  • More crossover with their parent company's products
Working with Printfection on new-hire kits was a breeze! They helped us select key items to be included, were communicative in the design and delivery process, and store our kits in their warehouse to be sent out to new employees as needed. Working with the accounts team has been especially supportive. They are always willing to help problem solve and be flexible with our needs.
February 06, 2024

Great Swag Company!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printefection is a great company for swag for any company's promotional needs. They are very fast to respond to any requests and offer great customer support and always helpful in sourcing exactly what we are looking for, all while finding the best pricing. I love that they store our inventory and also allow us to drop-ship swag to customers with a unique URL. They are super easy to use, easy to work with, and are a great addition to our marketing team.
  • Inventory management and fulfillment
  • Sourcing great products
  • Customer Service
  • some search filters in their catalog
When looking for event swag and customer gifts, Printfection is always fast to help and quote what we are looking for. Their support team is great to work with and offers great ideas and finds solutions when needed. We appreciate we can also have Printfection hold our inventory and fulfill drop ship orders to customer with an emailed URL.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love the way they are so professional and courteous when I contact them with various questions regarding swag and correcting orders placed incorrectly. I like that they are up to date with the latest swag items and they keep up with different trends. I would highly recommend them for all your swag needs.
  • They respond quickly to my request
  • Offer a variety of different Swag
  • Like their shipping options, you can select the day for delivery
  • I would like to see my previous used addresses saved under my profile instead of re-typing it over and over again
  • The prices are a bit higher for some items
  • Their website could be a bit more user friendly
They have everything you need
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Before Printfection we had swag and promotional items spread throughout our remote workforce. I personally had swag in my garage and would ship items to other employees so they could then ship out. It was extremely inefficient, not cost effective and was taking up many employees valuable time. When it came time to reorder items they would go to someones home or crowd up a closet in our main office.
We desperately needed a solution where our items were stored offsite, ease of reordering and ability to ship small and even individual orders out to employees and vendors. Printfection did all of those things (and more) for us and it has been a huge weight lifted off our team. The visibility that we have into our items and budget is huge.
  • Swag management
  • Item replenishment (product and printing)
  • Customer Service
  • Affordable bulk shipping rates
  • API integrations/ solutions for our tech product
  • Budget visibility across teams
  • Their Giveaway feature was made some improvements but I would like to see it be more flexible
  • Being able to get more samples of products and printing prior to ordering
  • Swag photography/ items in stock in our closet- we had to provide photos of these items
  • Better updates on swag items that are low in stock
Printfection is great for a remote team or large team needing to manage many people who have their hand in swag and promotional items. We use them to print, store and ship and it has been a game changer. It's helpful because we manage a decent number of skus and it allows our team to easily send a variety of items out.Printfection is less helpful for people who have a LARGE number of SKU's (it can get costly) and it is not helpful for people with only a FEW SKUs and few inventory items since you pay per month to carry those items (which can get costly if the value of the items is low)Also we don't love the idea of not seeing an item before shipping it out to a client, employe or vendor. We wish we could get complimentary samples post printing.
October 20, 2023

Easy swag management

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Swag inventory, storage and fulfillment. Needed a solution for approx 10 skus and this allowed us to grow.
  • Customer service
  • Inventory management
  • Swag fullfillment
  • Reporting has improved
  • Alerts for low stock by email
  • Faster proof times
Well suited for companies who want to have swag but do not have an easy way to store or ship for events or incentives. Convenient and easy to use. Simple to add additional products in a timely manner. Appreciate the great customer service team.
Diane Quaresma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Printfection to order conference swag items for our conference attendees, and swag gifts for our customer anniversaries/contract renewals, new customers, and our customer reference program. Printfection allows us to send our customers quality swag with our logo and easy reporting on our items. The best part of Printfection is its customer support team who works closely to help with onboarding, purchasing swag, and offering ideas and solutions. We are a remote company so another problem Printfection solves is that they hold our swag in inventory and ship out on our request.
  • Customer Service
  • User Platform
  • Quick shipments
  • cards/notes sent with swag - more choices
Printfection has been great at helping us execute a large conference swag order. We choose one item that was not in the Printfection catalog, but the Printfection team was so great to work with and managed to get the item we wanted.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to distribute new hire and work anniversary swag to our employees.
  • Customer service is top notch, fast response time
  • Easy to set up campaigns, track inventory and deliveries
  • Quality of swag products vary
We used to have swag delivered to our office, then manually shipped it out swag to employees. Now we host all our inventory at Printfection and have it distributed from their warehouse. This was a very easy process to set up and helped us streamline our overall swag process.
Score 10 out of 10
Vetted Review
Verified User
We use Printfection for internal gifting when someone new joins the organization and for customers.
  • Personalized messages
  • Quick fulfillment and shipping
  • Nice quality items
  • User interface can be a bit hard to navigate especially when many teams use the tool, there is a lot of info displayed
Well suited for any gifting/rewarding scenarios.
October 05, 2023

EASIEST SWAG PLATFORM

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We were looking for a swag platform with quality items, fast turnarounf times and great customer service. We use Printfection for their Giveaway Campaign to send out to employees as a thank you for being here as we make organizational changes.
  • response times are faster than anyone else
  • They thoroughly explain processes and any confusion
  • easy website to navigate
  • N/A
I was given the respoinsibility of finding a swag platform with limited instruction on what was wanted, how it should be distributed, etc. Printfection helped introduce me to all the things they offer, guided me through all the processes, and each department was very knowledgeable. As I said before, I had very little information on what my company was looking for so Printfection really helped me get the ball rolling and showing me what the end game would look like.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As an HR leader, I use Printfection to print, manage, and fulfill employee recognition swag. In the past I have spent a disproportionate amount of time managing swag vs. the return on that time spent. Printfection allows me to create self-service links for employees and virtually automate the swag distribution process. Further, the company allows for sourcing from outside their catalogue. This is also helpful!<br><br>While the platform can appear technical at first, after a couple tries of creating a self-service "campaign," I was able to get the hang of it. Customer support is incredibly responsive and willing to teach you via walk throughs and async Looms how to execute what you're after.
  • Automation
  • Customer Support
  • Fulfillment Outside Catalog
  • Workflow for setting up campaign unnecessarily technical. There seems to be a lot of unnecessary clicks. Could be simplified.
Printfection is a strong fit for a small team that needs to free up time spent administering swag via automation. For example, I set up all our employee anniversary rewards to be self service - the employees have the links to each year's anniversary gift and once they hit that milestone, they themselves go in and order sizes/gifts. I no longer need to go in each month to distribute these gifts. They do it themselves and I approve, as needed. SImilarly, we send gifts to all our new hires. The new hires also click a link sent by our recruiter once they've signed their offer and can select the gift they want in the size they want. The responsibility rests with the employee/new hire to get their gift and not with our limited People team.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to design, order, store and ship our corporate swag. We were initially using Sendoso but found that the goods we wanted to order was extremely marked up (pricing), production turnaround time was not ideal, and shipping to AUS took a very long time. Printfection was a better solution for us to order custom swag (tshirts, hats, stickers, water bottles, etc), store swag (warehousing), and ship swag (conferences, customer onboarding or employee welcome boxes).
  • Account / customer support is AMAZING
  • Responsive to customer requests/needs (will work with you 1:1 to get you what you need)
  • Straightforward pricing
  • Limited in gifting options outside of branded swag
  • Does not offer experiences/events like other direct mail platforms (Sendoso, Alyce, etc)
  • The UI is just OK - not the slickest thing I've seen
I think they're a great solution if you're looking for a vendor to work with you on branded swag. We had a rush order for our customer advisory committee and we're so last minute on ordering, and Printfection really hit it out the park with identifying the items we could get quickly and helping us order ASAP to get the items in-hand with less than 2 weeks turnaround. Primary use cases I would 10/10 recommend Printfection for: Storing branded swag Designing branded swag (multi-color, edgy designs - not your standard logo on a hat) Custom swag packs / branded swag boxes Enabling sales/CS teams to ship custom swag packs to prospects and customers Out of the box swag items (if you can dream it, they can source it)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Swag is a very tough logistical problem when you are managing requests manually, heading down to the post office yourself and trying to get it in the hands of different people in different places. It can become very time consuming for the marketing team to have to deal with this alongside their other responsibilities. By using Printfection, not only do we get to source new items in a structured way, we also get to offload the logistics and actual management of the ordering, stock levels and delivery of the items. As well as reviewing orders and reporting. This means it is a lot easier and stress-free for the team to manage items and requests.
  • The swag catalogue has lots of items to choose from and they try to source anything else you need
  • Takes care of the logistical challenges of getting swag to offices, events and to customers
  • Their customer team are really hands on and helpful
  • The ticketing system for communicating with their team via email is ok but it does create a lot of noise in your inbox for managing items
  • They could do with more swag items in each category rather than the wider novelty items
  • Make the price per unit on items more competitive, they can be more expensive than you can source elsewhere
If your team is manually managing swag order and it is taking up significant time for your team members then getting a platform like Printfection is worth the investment because it will free up your team to do more impactful work. Also if you are struggling to source items from seperate vendors it makes sense to consolidate all of that into one supplier for all your swag needs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all of our print and promotional item needs for our sales team. We are also ramping up to use them for our onboarding new hire kits, employee giveaways, and clinical team kits. We had been looking or a solution that was a "one stop shop" where we could remove a lot of the manual work for our HR and Marketing department. Printfection has done that as well as provide full transparency for our Finance department.
  • Customer service is impeccable
  • Ease of use
  • Sourcing of items and requests
  • Customization of print materials. We did have to find another vendor for business cards due to not being able to customize at time of order and the need to have individual skus.
Printfection is best suited for larger companies, especially in the B2B space. The giveaways, kits, and campaigns are a huge asset to our company. If you are looking for something more adhoc I would not consider Printfection, as the intent is an extended partnership with a regular order cadence.
Esmeralda Navarro, M.S. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With Printfection, I can easily store and ship all of our swag items, and even order them directly through the platform. It’s made my job so much more efficient and has allowed me to focus on other important conference tasks.
  • easily store
  • ship all of our swag items
  • order swag directly through the platform
  • customer support
  • Integrations
Erik from Printfection is a huge help whenever I have a question or need assistance. He's always prompt with a detailed answer and even provides helpful video tutorials. I'm grateful for his support as I navigate my way through the learning process.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printfection helps us with swag management and suggesting new swag ideas. We really appreciate their eco-conscious options and planet-friendly ideas.
  • Excellent and FAST customer support
  • Ease of onboarding
  • UI Navigation is simple
  • Providing customers with step by step videos of how to set up their account would be great!
Printfection is great for companies who want to brainstorm swag ideas, have specific retailers they want to buy from, and have specific needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for our gifting and swag. We have almost all of our customer-facing teams using it to thank prospects/customers and celebrate customer wins. We also use it internally to send welcome boxes to new employees. Lastly, Printfection supports our event swag and apparel. We previously were using a Shopify store and had trouble tracking things. It also wasn't easy for our team to understand and we saw a decline in gifting. Since starting with Printfection, we have already seen more interest in gifting from our team.
  • AMAZING team. The customer support we have received is unmatched.
  • Great quality of products and lots of product options.
  • Very user-friendly and easy to navigate.
  • The Salesforce integration is not where it needs to be. You only can integrate certain components and it makes it challenging to track things inside of Salesforce.
We absolutely love Printfection and it has been a great experience so far. The swag and apparel we order often exceed our expectations and the team is incredibly helpful and creative. Our CSM is knowledgeable and quick with email responses and any support we might need. We also have a dedicated merchandise manager who is always coming up with new ideas for our team.

On the other hand, the lack of Salesforce integration capabilities has been very frustrating for us. We bought Printfection because we were struggling to track our gifting and we needed something that would communicate nicely with Salesforce. We were told the integration worked and was easy but it took multiple meetings with the team to get it set up and it's still not what we were hoping for. The integration is really just creating a button that links to Printfection and the two tools don't communicate in any way.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection as our swag management platform. We send gifts out to customers and partners on an ongoing basis. Previously we had managed all of our gifting on an ad hoc basis but we are now able to manage everything in one centralized place and have a good view of spend.
  • Inventory management
  • Reporting
  • Easy to use interface
  • Reporting spend by team
The platform is better suited for larger organizations who have a well developed gifting program with ten plus items of inventory to manage.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for employee and customer gifting. Printfection makes it easy to send packages all over the world for our global workforce and customer base. Simply adding in the items to the order and inputting the address makes it seamless to click and ship.
  • Ease of use
  • Quick ordering
  • Responsive team
  • Turnaround times for product orders
  • Campaign types are confusing
  • Finding inventory easily
Well suited to sending packages to large groups of people all over the world. It can be challenging for more open-ended campaigns.
Score 10 out of 10
Vetted Review
Verified User
Our company has employees across the globe, and we have both remote and on site employees. We've also been doing a ton of hiring, and we care so much about welcoming our employees. As a result, we have built a Welcome Kit as a giveaway campaign with Printfection. After I onboard new joiners, I sent them a link exclusive to them to order their swag and have it delivered directly to them. Once set up, the only work I have had to do is manage a spreadsheet!!!! Printfection warehouses the products, picks, packs and ships the items, and it arrives on our employee's doorstep. It's so easy and a great way to help our new joiner get in on the swag game at their new company!
  • Customer Service
  • Product Research
  • Communication
  • Ease of use of reports
  • Building Kits
I have found the people at Prinftfection really care and want to help you accomplish your company swag goals. At any occasion where there's been a hiccup, they work fast and diligently to get it right. This is the kind of customer service we offer our customers, and it's nice to see that provided by other companies as well.
Amanda Nastoupil | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all swag at our company- including new hire kits, holiday gifts, and rewards and recognition. We wanted to provide our employees with more opportunity for recognition and this allows us to do just that.
  • Communicating updates with products, changes, keeping us abreast of what's going on
  • Easy to order swag and place information in the system
  • I honestly don't have any yet. We've had nothing but positive experiences with the team from Printfection!
We were looking for a new swag vendor who would make the process ordering swag as easy as possible, and offered high quality items. Printfection was delivered in all of these areas and then some-- our account managers are phenomenal, quick to respond, and extremely helpful. They've delivered on all of our products very quickly, all of them have been very high quality, and I've never had to follow up on a question I've had.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all our North America and selected international shipping. Swag is sent to partners, friends, collaborators, community contributors, and events (private dinners, conferences, meetups, our own events). Team members on the Events & Operations team have editing access. Sales (AEs, SDRs, CSMs) are supported with our internal swag store to request orders to be placed. We're also working on getting budgets assigned for more self-service. We have a great partnership with our Account Manager who's been super helpful in brainstorming our annual needs based on the programs we're running. Given the volume of one-off shipping we send to community contributors/friends/partners, our favorite feature is the redemption link generation.
  • Customer support
  • Redemption links for one-off self serve shipping
  • Internal swag store
  • I'd love to see grouped campaigns
  • More local production facilities (they're working on it I've heard)
Printfection is a holistic swag portal supporting our needs as a business of 250 employees.
April 02, 2023

Great company!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printfection has resolved several of our swag obstacles. From being able to budget within different departments in our organization to having dedicated account managers, we have been able to combine several departments swag needs while ensuring that we have the most unique and high end offerings to our various recipients. I love that i can see what other departments are already ordering so I can connect and collaborate with them if I am looking to order the same thing.
  • Custom kits
  • Dedicated Client Support
  • Tradeshows
  • Design services
Great for when you want to work on custom swag projects and have dedicated representatives assist you. They also have a catalogue that you can browse and request mock ups for. They are also great if you find something you like but it isn't in your budget. Areas that wouldnt be great is if you are hoping they replace an internal design team - they will need your guidance when doing more complicated or ambiguous designs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all of our company swag needs. This includes new hire swag, general employee swag and items created for company wide events. The quality of products are great and always a big hit with employees. The customer service is wonderful and very hands on. I know I can ask questions any time or I can schedule time to chat with a rep if I need to. Once you get used to the platform, it's pretty user friendly.
  • Creates quality products
  • Timely and helpful customer service
  • At first the platform was challenging to understand, but now after using it for awhile and with some guidance from reps, it's very user friendly
  • At one point we were not liking Printfection because we seemed to have not a great rep. Since that changed, the experience has been quite pleasant
You can use swag for so many things. The catalog of items is quite overwhelming, so sometimes I ask them to narrow down some ideas for a particular event. They've recently created two different decks with options beautifully and clearly laid out. I really appreciate that hands on approach and it helps us make decisions quicker.
March 29, 2023

Highly recommended!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used this internally to send gifts to our employees, with many more employees being remote this saved me a lot of time as we recognized numerous employee service anniversaries. Printfection made it easy to reorder and keep track of our inventory levels.
  • Ordering and customizing swag
  • Handling all shipping logistics
  • Their portal was really easy to use!
Swag distribution for employees, marketing to customers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to produce and ship swag for employees and customers. We ship in kits to individual locations through campaigns &amp; collections, or we use swag in bulk at events. Printfection supports global swag needs and enables us to send swag around the world, removing the shipping bottlenecks we we face with smaller providers.
  • Fantastic support teams: from picking & designing items, setting up campaigns to shipping logistics support.
  • Easy to track items and progress on the website
  • The order pages for external campaigns could use an interface update
  • Some of the prompts when creating orders or campaigns are confusing and have led me down the wrong path
Well suited:
- global employee holiday gifts
- customer appreciation gifts
- bulk swag for events

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