Process Street Reviews

Process Street is well-suited for monthly-closes and end reporting.

I haven't had much of a need for support.

I think Process Street is well suited for documenting and completing business SOPs (standard operating procedures). I use mine in an eCommerce environment, but I think it can be useful for online or offline businesses. The app makes it easy to use it on the go.

I haven't had to deal with live support yet, I've only used their online documentation which it pretty good.

Process Street has been amazing for an agency like mine where I know how I want things done, and I have the expertise to execute, but I can't clone myself. When I was away or sick no one knew how to continue the projects or they wouldn't do it the way I wanted or expected. However, everything was inside my brain.
I was able to strategize and outline these processes, including writing emails that can be sent at certain specific times, etc. so my team can continue to operate at the same quality or better even when I'm not around.
It has also helped me find redundancies and missing items that I had no clue about.

Excellent communication when I needed it, and a great team behind it.

Well suited for day to day checklist management. I could see this being a challenging program for a company needing intricate steps within each task. In that case, perhaps a Gnatt chart feature could be the next add-on for Process Street.

The chat box feature is so helpful for quick questions. Staff is QUICK to respond and always happy and funny.

The web design template is what I used first, and I customized it to my liking. I can run a quick process before publishing a new WordPress post to make sure my new post is SEO ready. If you've been establishing a procedure of any sort in your business, then process street is great for any new employees you might gain. This way they learn the ways of your business faster.

Since my last login into the platform, the latest update made the app much easier to use and learn. It's incredibly clean, and everything is exactly where it should be location-wise. You can tell they listen to their user base for features.

Process Street hasn't been the best for recording notes that we've had during our check-ins. It has little to no formatting options for when you're taking notes. It's been really great for ongoing outreach plans. Building out emails, organizing when and for what checklists certain items will show up, etc.

Anne is awesome! My manager considers Anne one of her best friends. They're super responsive, hop on calls for additional support, and follow up.

Process Street has been great in creating a day by day agenda for training and allowing for easy transition from one trainer to the next. Since all the information is provided in Process Street and each task is checked off as we move through, it becomes easy for someone to pick up exactly where the previous trainer left off.
It is also great for creating self-paced training agendas. It's easy to assign a user as a guest and then track their progress as they move through the checklist at their own pace. This is great for homework, refresher courses, or remote training.

I haven't had to utilize any direct support, but the training videos and examples were incredibly useful when I was first learning the ropes and then, even more so, as I continued to become a more advanced user. I was able to easily identify other programs that integrate well with Process Street and explore options and scenarios with those other programs, as well, which has led to a fairly streamlined process through and through.