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ProcessMaker has proven to be a valuable tool for users across various industries. Customers have utilized the platform to diagram, …
Overview
What is ProcessMaker?
ProcessMaker is a business process management and workflow automation platform. It uses a drag-and-drop interface to build workflows to drive automation.
Recent Reviews
Popular Features
- Process designer (6)10.0100%
- Dashboards (6)10.0100%
- Custom reports (6)9.090%
- Standard reports (6)9.090%
Pricing
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What is ProcessMaker?
ProcessMaker is a business process management and workflow automation platform. It uses a drag-and-drop interface to build workflows to drive automation.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is ProcessMaker?
ProcessMaker Video
3 minute tour of ProcessMaker software
ProcessMaker Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
ProcessMaker is a business process management and workflow automation platform. It uses a drag-and-drop interface to build workflows to drive automation.
Reviewers rate Dashboards and Process designer and Process simulation highest, with a score of 10.
The most common users of ProcessMaker are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
ProcessMaker has proven to be a valuable tool for users across various industries. Customers have utilized the platform to diagram, organize, document, and monitor customer service-related processes. The ability to track and monitor these processes has been instrumental in improving efficiency and assessing customer satisfaction. In addition, users have found ProcessMaker to be an excellent BPMN system for implementing workflow projects. It offers an intuitive drag and drop workflow designer that simplifies the task of creating graphical representations of processes and related electronic forms. The tool also allows users to customize workflows through code, providing flexibility and customization options.
One specific use case where ProcessMaker has excelled is in automating HR workflows, such as managing the process for handling incoming candidate resumes. With the help of ProcessMaker's workflow designer, streamlining HR processes has become seamless. Users have also praised the tool for its suitability in building complex task flows and implementing process management solutions in industries like oil and gas. The BPMN2.0 engine in ProcessMaker enables users to design and implement task workflow designs easily through the GUI. Additionally, software developers have benefited from ProcessMaker's Restful API, which enhances operability and scalability.
Looking ahead, users are eager to see future updates of ProcessMaker that introduce more subsidiary features for company or government social communities. Overall, customers have found ProcessMaker to be an invaluable tool for optimizing processes, improving efficiency, and enhancing overall productivity in a wide range of industries.
Clean and Easy User Interface: Users have praised the clean and easy-to-understand user interface of the product. Several reviewers stated that it is not overwhelming and provides a smooth experience from the moment you log in.
Drag and Drop Workflow Maker: The drag and drop interface of the workflow maker was highly appreciated by users. Many reviewers mentioned that it allows for easy visualization and implementation of desired elements on the screen, making the process design easier compared to other programs tested.
Easy Accessible for Anyone: Reviewers highlighted that this program is easy to access for anyone, emphasizing its ease of understanding. Some users felt confident using this product as they believed that almost anyone can learn to use it quickly and efficiently, even if there might be some complications along the way.
Complicated Advanced Processes: Some users have found the more advanced processes in the software to be complicated, especially in terms of coding requirements. They have expressed difficulties in understanding and implementing complex workflows using the software. Confusing User Interface: Several reviewers have mentioned that they found the user interface of the software to be not straightforward and had difficulty finding main features in the menu. This has caused frustration and inefficiency when navigating through the system. Internet Explorer Compatibility Issues: A number of users have reported that the software is not compatible with Internet Explorer browser, which has made it difficult for IE users to use ProcessMaker normally. This limitation has forced them to switch to alternative browsers or find workarounds, impacting their overall experience. In conclusion, based on user reviews, there are common concerns regarding complicated advanced processes, confusing user interface, and compatibility issues with Internet Explorer.
The users recommend the following about ProcessMaker:
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Use the self-hosted version and allow a reasonable implementation period. It is seen as a powerful tool for automating manual processes and making businesses more agile. Some coding skills may be required for complex workflows.
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Acquire PHP technical skills for advanced features. ProcessMaker is easy to use and implement, but having PHP knowledge is beneficial for fully utilizing its capabilities. Trying the evaluation version and attending in-person training can be helpful.
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Optimize business processes before automating them and take adequate time to learn and effectively use the platform. Reducing the reliance on external plugins and considering the enterprise edition can provide better functionality. Reading documentation, trying free trials, and researching are also recommended.
These recommendations emphasize the importance of using the self-hosted version, acquiring PHP technical skills, optimizing processes, and investing time in learning and researching to effectively use ProcessMaker for automation and streamlining of business processes.
Reviews
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February 08, 2017
ProcessMaker is really a key-leverage to make our business grow.
Score 9 out of 10
Vetted Review
Verified User
We use ProcessMaker to diagram, organize, document and track/monitor the real flow of our customer services-related processes. The main and most important problem that the tool addresses is, in our opinion, our need to monitor internal processes, measure performers' efficiency and assess customer quality. Likewise, it's been critical to help us turn our processes into a graphical and straightforward guidance on how to better perform a task for our teams.
- Metrics, dashboards, and KPIs provide managers with the right indicators to measure efficiency.
- Design: extremely easy to draw BPMN 2.0-based processes.
- Real-time process track: The status of any task can be monitored at any time.
- User's menu: not straightforward, main features difficult to find.
- Coding requirements: several important and valuable features require complicated coding.
73.75%
7.4
100%
10.0
86.66666666666666%
8.7
100%
10.0
- Measurable improvement in employees' efficiency in terms of time and cost.
- Trackable customer satisfaction levels through faster and optimized responsiveness to their needs, due to more efficient processes.
- Better management: Useful insights on team management due to timely and appropriate metrics.
Before making the decision to get ProcessMaker, we assessed different and best options in the market, which are also quite competitive. KiSSFLOW, Blueworks Live, and Bizagi, being the most relevant and ADONIS, to mention the ones we consider the most relevant and capable of meeting our needs.
In the end, we went for ProcessMaker because of mainly three things as described before:
1. Real-time process status tracking.
2. Metrics and dashboards.
3. Ease of use for constructing diagrams.
In the end, we went for ProcessMaker because of mainly three things as described before:
1. Real-time process status tracking.
2. Metrics and dashboards.
3. Ease of use for constructing diagrams.
January 11, 2017
A must Use software for small and medium businesses
Score 8 out of 10
Vetted Review
Verified User
The processmaker tool has been a real help in automating some of my workflow in my department. We are using it for managing the HR process to handle incoming candidate resumes. The tool has helped to streamline the HR work. Hiring and managing human resources has been a great ease with the simple drag and drop workflow designer. Also, it is easy to design and modify the workflow without having deep programming knowledge.
- Easy workflow designing
- Case tracking
- Highly flexible and general purpose
- I am still not able to achieve complicated workflows. May be a developer to create a plugin is required.
- The UI can be more attractive and colourful.
76.25%
7.6
30%
3.0
63.33333333333333%
6.3
80%
8.0
- It has made my staff life easier with the easy UI.
- Have to invest less time to train the staff on what to do and when.
- For reports, plugins have to be developed, that seems to be an additional cost.