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ProcessMaker

Score8.9 out of 10

24 Reviews and Ratings

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What is ProcessMaker?

ProcessMaker is a process automation platform that helps organizations optimize and scale their business operations. By combining workflow automation, AI-driven decision-making, and advanced analytics, ProcessMaker empowers businesses to streamline complex processes, improve efficiency, and enhance customer experiences.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features ProcessMaker has to offer, as determined by TrustRadius' reviewers.
Based on 24 ratings of ProcessMaker's features
View all features

Top Performing Features

  • Process designer

    Web-based tool for creating and customizing web process models

    Category average: 9.2

  • Business rules engine

    Business rules engine allows non developers to change business logic in a model

    Category average: 8.2

  • SOA support

    Support for reusable services to be built into process design

    Category average: 9.4

Areas for Improvement

  • Code-Based Automation

    The product supports code-based process automation in a variety of programming languages.

    Category average: 7.5

  • API for custom integration

    An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

    Category average: 7.6

  • No-Code Automation

    The product allows complex process automation without requiring coding knowledge.

    Category average: 7.5

Reviews

What users are saying about ProcessMaker.
View all reviews

ProcessMaker

Incentivized
Ryan Lauray
Applications Engineer in Information Technology at Les Schwab Tires (10,001+ employees employees)

Use Cases and Deployment Scope

We have integrated ProcessMaker with Google Workspace, Azure, and Netsuite to monitor requests from our over 500 retail locations to identify trends in real time. ProcessMaker is then used to delivery various reports to the management teams at each of our locations.

Pros

  • Integrations with other 3rd party apps
  • Integrations with 3rd party platforms
  • Report delivery via email

Cons

  • Cost
  • Interface

Return on Investment

  • Increased efficiency with workflows
  • Enhanced operational reporting

Usability

Alternatives Considered

Zapier, Asana and Smartsheet

Other Software Used

BetterCloud, Google Workspace, Google Cloud Platform, Twilio SendGrid

Robust product for task mining could do with some updates to the dashboarding features

Incentivized
Verified User
Executive in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We are currently using the Task Mining component from ProcessMaker to evaluate our business processes and identify inefficiencies, opportunities for streamlining the process and to implement automation. We look at processes which have a very significant number of manual process steps which involve activities outside of our core system landscape, or when there are many different applications involved.

Pros

  • Connecting activities across applications which are not part of the core landscape (e.g. Excel, MS Teams)
  • Being able to identify activities being performed such as typing into a form, reading content on pages, or navigating between pages in an application.
  • Identify copy / paste events, including the source system / application being copied from and the target.

Cons

  • The maturity of the Task Mining dashboard is quite low
  • The process for managing the invitation tokens to a team is quite challenging
  • The knowledge curve for configuring, especially with moderately complex system landscapes, is very steep.

Return on Investment

  • For the use cases we have deployed, the ROI has been negative - without a significant business impact.
  • We did not do a good job selecting cases with a strong burning platform to deploy the capability into. Therefore, despite obtaining some interesting insights, there was no desire to make changes to the process - thus not having a business impact.

Usability

Alternatives Considered

UiPath Process Mining and Celonis

ProcessMaker An excellent tool for process automation

Incentivized
Verified User
Vice-President in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use ProcessMaker within our organization in many different ways. We use it for creating forms, executing and managing processes through platform's interface, reporting and improving processes based on data and performance and designing and automating business process using its Business Process Model and Notation (BPMN) modeler.

Pros

  • Form creation
  • Integrations
  • Reporting

Cons

  • Automate production releases
  • Fix the performance issues with big processes
  • Simplify the user interface

Return on Investment

  • Positive impact: Task automation which simplifies a lot of our work
  • Positive impact: Audit trails which enhance our research and tracking capabilities
  • Negative impact: User interface is complex which causes some user dissatisfaction on our end

Usability

Alternatives Considered

IBM Business Automation Workflow, Blueprint Platform and CMW Platform

Other Software Used

Arctic Wolf Managed Security Awareness, Arctic Wolf Managed Detection and Response, Sophos Cloud Optix

The product has potential

Incentivized
Verified User
Employee (201-500 employees employees)

Use Cases and Deployment Scope

We use ProcessMaker for deal closings. The product serves as a checklist.

Pros

  • Customizable
  • Intuitive

Cons

  • Frequent errors and unsatisfactory fixes
  • Missing functionalities
  • Messy interface

Return on Investment

  • Organized documentation

Usability

Alternatives Considered

Notion

Powerful Workflow Platform

Incentivized
peter awortweView profile
IT Asset and Configuration Analyst, Service Catalog Manager, Knowledge Manager in Information Technology at Eprocess ISA (201-500 employees employees)

Use Cases and Deployment Scope

ProcessMaker is used to run various applications in our organization. With the goal of cutting cost, our organization has moved over 15 applications that we use to patronize from third-party's to the platform. We have now created Document management, Reimbursement , Vendor Contract Management and many other applications on the platform

Pros

  • It handles libraries very well. you can input various libraries during the development of a process
  • ProcessMaker runs scripts efficiently and the error codes are very clear to understand
  • Onboarding a process is not too cumbersome

Cons

  • Needs to improve with Integrations with other applications
  • Improve on resource consumption

Return on Investment

  • We have saved organization cost of $12000 from moving Document management from previous vendor to ProcessMaker
  • 15 applications have currently been moved to ProcessMaker, which is a cost saving for us

Usability

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