Ideagen EHS

Formerly ProcessMap

Customization and Configuration: Users appreciate the ability to customize and configure ProcessMap, with many finding it valuable for their business. The platform is versatile and customizable, allowing it to be easily integrated into current processes that users may already have in place.

Ease of Use: Many users find the user interface simple and intuitive, making it easy to use for end-users. In addition, the system did an excellent job of automating processes and minimizing manual data tracking which was a goal for many users.

Dashboards: The dashboards were found to be very useful in accessing key metrics in real-time. This feature provides users with visibility across all plants within their organization, streamlining incident reporting among other HSE needs.

Rigid System: Several users have reported that ProcessMap's system is rigid and inflexible, limiting their ability to capture data effectively. They expressed frustration with the inability to add or delete fields and drop-downs, which limits their ability to capture data efficiently.

Steep Learning Curve: Many reviewers mentioned that the software has a definite learning curve and is not intuitive, making it difficult for new team members to get up to speed quickly. They also complained about prompts that are not as helpful as they could be.

Slow Updates/Upgrades Implementation: A significant number of users expressed dissatisfaction with the amount of time it takes to get updates and upgrades implemented, which can take months. Some users found that parts of the implementation process were slowed down because the ProcessMAP team did not understand the needs of the business.

Users commonly recommend the following when using ProcessMAP:

1. Invest time with the implementation team: Users suggest spending time with the ProcessMAP implementation team to understand the business and goals of the system. This helps ensure a clear understanding of the desired outcome and avoids trying to force old processes into the system. Taking time during the blueprint phase and updating processes is also recommended.

2. Utilize available resources and customer activities: Users emphasize the importance of utilizing available resources and customer activities to maximize the capabilities of ProcessMAP. They recommend walking through each module to understand the work involved and ensuring a complete setup before setting the go-live date.

3. Thoroughly test the system and understand its limitations: It is recommended to thoroughly test ProcessMAP to understand its capabilities and limitations, including permissions and data reporting. Users highlight the need to have a clear understanding of administrative impacts and regularly maintain the system. Additionally, they mention that end users who are not frequently in the system may struggle with navigation, so it's important to factor this into training and support.

Overall, users find ProcessMAP to be a good system at a good price point, with the company being willing to work on pricing. However, there is a learning curve for inputting information, and it is important to understand how ProcessMAP can help manage safety.