ProctorU

Convenient Remote Testing: Some users appreciate the convenience of being able to take exams from home, which allows for flexibility and comfort in completing assignments. A few reviewers found taking tests remotely to be a comfortable experience.

Outstanding Customer Service: Many users recognize the outstanding customer service provided by ProctorU. Several reviewers appreciated the prompt and helpful responses from the customer support team.

Effective Preventative Measures Against Cheating: Some users appreciate that ProctorU is able to maintain the integrity and validity of tests by preventing cheating. Many reviewers found that the proctors were able to easily verify their surroundings, which helped alleviate any concerns about cheating.

Expensive: Many users have reported that ProctorU is costly, with some reviewers feeling that it is too expensive for what it provides. Others have mentioned that the cost of the service was prohibitive and might be too expensive for other students to use if schools do not absorb some of the costs.

Invasive: A significant number of reviewers have criticized ProctorU for being overly invasive, causing unnecessary stress during exams. Some users felt concerned about privacy violations due to proctors reconnecting to their computers after the exam to monitor activity or asking them to show their entire room to the webcam.

Technical issues: Technical problems are widespread among users and are a major source of frustration. Several reviewers complained about common glitches and malfunctions in ProctorU's software, which resulted in delays and wasted time during exams. Additionally, support staff has been frequently unable to resolve these problems promptly, causing further stress and anxiety for test-takers.

Based on user reviews, there are three common recommendations for the platform. Firstly, users suggest that the platform should implement better quality assurance and train their staff to be more professional. Secondly, many users recommend exploring alternative options and avoiding using the service altogether. They suggest finding alternative methods for exams or assessments, such as hosting a Zoom call with extra proctors. Some even suggest that the service should be shut down due to dissatisfaction with its performance. Lastly, users advise being prepared for technical difficulties and delayed start times. They recommend allowing extra time for exams and anticipating the need to speak to customer service representatives for assistance. It is important to note that while some users express concerns about the invasiveness of online proctoring, others find the platform to be a convenient way to verify identity and ensure academic integrity without the stress of scheduling in-person testing appointments.