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Progress WhatsUp Gold (WUG) is designed to help network admins find and fix network problems before end users notice. Its web-based interactive mapping interface lets users see up/down availability and performance at-a-glance for everything connected to a network, on premises and in the cloud.
WUG is an on-premises solution designed for IT enterprises and MSPs. The solution helps them to manage their IT infrastructure and network activities. It offers tools for discovering, visualizing and monitoring network devices, displaying connections between devices and monitoring network status.
WhatsUp Gold can automatically discover anything connected to the network, including physical servers, cloud resources, storage devices, VMware and Hyper-V virtual machines as well as wireless devices. It helps IT admins to view, analyze and manage cross-device connections from a single interactive map. Admins can also monitor application performance and network traffic and manage network device configuration and change control processes. Any network activity falling outside of customizable thresholds triggers alerts sent via email, web, SMS or Slack. Alerts can also trigger self-healing actions or PowerShell scripts.
- Supported: Automated Discovery
- Supported: Network Mapping
- Supported: Server Monitoring
- Supported: Cloud Monitoring
- Supported: Wireless Monitoring
- Supported: Application Monitoring
- Supported: Bandwidth Monitoring
- Supported: Traffic Monitoring
- Supported: Virtualization Management
- Supported: Configuration Management
- Supported: Distributed Monitoring
- Supported: MSP Monitoring
|Small Businesses (1-50 employees)||25%|
|Mid-Size Companies (51-500 employees)||40%|
|Enterprises (more than 500 employees)||35%|
|Supported Countries||North America, Latin America, EMEA, APAC, APJ|
|Supported Languages||English, French, German, Spanish, Portuguese, Italian, Russian, Japanese, Korean, Chinese|
- 24/ 7 Monitoring
- Real time alerting
- Enables pro-active actioning of issues
- Software is clunky
- Tutorials can be difficult to read
- Portal could be better
- The depth of detail collected and accessible
- The interface is clean
- Upgrades are easy and straightforward
- More wizards for beginning the utilization of new functionalities
- The feature depth can be intimidating
- Network L2/L3 discovery
- SNMP compatibility
- Network mapping
- Cloud visibility and monitoring
- Log aggregation
- Network performance monitoring
- User interface gets more cumbersome as the network elements increase
- Network mapping gets harder to use as the elements increase, and multilayered device elements cause confusion in the maps.
- Good support
- Accurate alerting
- Poor GUI
- Long configuration time
- Poor formatting for text alerts
- Monitors update/down status of devices.
- Sends alerts after a designated period of time.
- It has no real feature set. It is just there to monitor device status up/down.
- Easy to install and manage.
- While it does require a whole server with IIS and a SQL db it is low impact on resources but still quick to respond.
- Great for quick notifications about a server going above a configured resource threshold. We don't have to look at every server's resource utilization individually anymore.
- Quick and easy to setup a service up or down notification.
- Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
- Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
- IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
- Network Device health monitoring and status
- Logging and SNMP traps
- Network Inventory
- Device performance
- Lacks proper graphical representation of the bandwidth utilization.
- Circuit monitoring and port activity.
- Configuration manager for large scale deployement.
- Backup configurations for network equipment.
- The user experience with the new interface.
- The ease of setting up active monitoring. Network Discovery.
- Performance monitor and traffic monitoring.
- Sometimes it cannot seem to handle the load of many devices on one server.
- Could use more user support communities.
- Logging and reporting could be better.
- Easy to deploy and easy to use. Once configured, it doesn't require much attention besides when adding new devices
- Ability to create maps for end users. Simplifies their monitoring
- Ability to create custom monitors and alerts based on various polling methods
- Great customer service and tech support
- The web-based GUI is very slow and not responsive sometimes
- Very expensive training classes
- Most add-on plugins require payment
- Optimal network and endpoint device monitoring.
- Explicit report generation on the endpoint and network performance.
- Investigating and troubleshooting of network and endpoint device issue has been made very easy.
- Navigating the new WhatsUp Gold 2018 is a bit complicated and not user-friendly. The best part about using a software is the user's ability to use it with ease.
- You cannot click sites being monitored from Map Dashboard View. This feature was previously possible in the older version.
- Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
- Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
- The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
- SNMP scripting would be one. Unless you are very well versed in SNMP trapping, you will do a lot of reading/playing/tuning to get exactly what you want.
- The all web interface has been a bit of a bummer. They took a lot of the functions from the admin console that made it easy to add/remove certain features quickly.
- Monitors services on remote servers
- Alerts users of missed pings on designated devices
- Monitors power supplies, temperature, and fans on compatible network switches
- Canned reports help find trends.
- Training is needed to use WhatsUp Gold to its full potential.
- A network inventory would be a nice feature to have without having to pay extra
- It is very easy to set up the various alerts and objects.
- The GUI is easy to navigate and intuitive to use.
- The level of granularity for setting up the objects is very high, which allows for a lot of customizability.
- Setting up traps for exchange services has led to false positives in the past.
- Perfomance metric monitoring. We are able to specify the performance metrics that are important to us on a per-server basis and set custom alerts when the server exceeds those thresholds.
- Customization. We were very easily able to design a custom dashboard that shows us the information we need in the way we need it.
- Historical data. We can drill down on each aspect of a particular server's performance in a time range to assess its load and if changes are needed. This is especially useful in our virtual environment
- Network monitoring. We use the Flow Monitor module which allows us to see in near real time what data is traversing the network and who the responsible parties are. Now when people say the network is "slow" I can pinpoint the root cause quickly.
- While it is easy to get up and running, I know I could utilize the software better if I had some formal training on it. There are a wealth of features available, but I don't have time to learn them all in depth.
- The training classes offered are very expensive. I'd love it if IPSwitch offered some kind of reasonably priced training options.