Trakstar Reviews

8 Ratings
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Score 7.8 out of 100

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Reviews (1-5 of 5)

Carol Koppenaal profile photo
November 26, 2019

Excellent Product

Score 10 out of 10
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Verified User
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We use it for our performance appraisals.
  • Performance management.
  • Reporting.
  • Goal setting.
  • None that I can think of.
Trakstar does a great job of helping managers give performance reviews. It tracks analytics really well and allows HR to better serve managers in areas they may need help in.
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Score 6 out of 10
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We use Trakstar for our goal setting and annual review process across the entire organization. It allows us to collect self, peer, and manager feedback on an ongoing basis to help us maintain a focus on measurable goals. It also eliminates a lot of the traditional administrative work associated with the performance review process. In addition, Trakstar can be used to record notes on an ongoing basis.
  • Trakstar sends out a lot of automated reminders to participants, encouraging them to take notes and provide feedback on a regular basis.
  • Trakstar generates analysis (i.e., rater bais) automatically that would otherwise be labor intensive to do manually.
  • Trakstar has a feature that allows administrators to see what each individual employee sees - this is critical in ensuring that the performance review process goes smoothly.
  • Creating the reviews can be confusing for administrators, especially if you did not originally set up the system.
  • Even though lots of automated reminders go out to employees, employees are not that interested in engaging with the system.
My reason for rating a Trakstar a 6 is that during our employee engagement survey, we discovered that very few employees like the system/see it as effective. This is likely more of a reflection on the performance review process than on Trakstar as a whole - at lots of companies, employees are just not known to like this process. Still, it seems like a necessary product and comparable to other SaaS performance management tools.

Despite this, Trakstar seems like an appropriate solution for small businesses looking to automate what was formerly a paper-based process. In doing so, companies will inevitably save time and money. If you have an annual review process with more than 25 people, you really do need a tool in place.
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Score 9 out of 10
Vetted Review
Verified User
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We use Trakstar from Promantek for our Performance Review process. We use it at all levels of the organization, from the executive officers on to other managers, and line employees. For several years we were struggling for an easy to use, across the board application that would allow us to utilize both online as well as printed reviews. This has made a great difference for us.
  • Ease of use - This program has been great for the Keep It Simple mentality. It is clear, concise, and able to expand based on our needs. There is a good level of intuitiveness that goes with it... basically sorted with employees, reviews, and setup. We have been able to train managers and employees quickly and easily with the process, and simple things like clear buttons, or "Are you ready to send your review to your manager?" questions make this good for us. We have used other global programs from very large companies that didn't work well for us.
  • The clear ability for the Administrator(s) to manage - In the past, we have had problems with managers telling us "Well, my screen shows this and that..." and yet as an Administrator I was unable to see what they were seeing as my screen was different. That is not the case with Trakstar from Promantek. Click a button and I am in as the actual user... an administrator can then see exactly what the end user is looking at. This is especially helpful with out of area locations and makes a world of difference for us.
  • Training and Resources - Promantek's Trakstar has some great resources that reside just a couple clicks away from the main screen. When an employee logs in, they have access to all kinds of information on what they can do, how to do it, easy tricks and tips. Online documents or videos are right there on the site, with dozens if not hundreds of reference documents that explain step by step with screen pictures how things work. It has been very easy to manage training with this program.
  • It would be nice to be able to customize a screen when looking at some data for employees. In almost every case the screen information is helpful, but sometimes I wish This information was next to That information instead of two columns over, etc. This is not a big deal, but screen customization would be on the wishlist. This is not an issue for downloads of reports as those go to excel and you can manipulate that any way you like.

This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well.

I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.

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Stephanie Ulmer profile photo
Score 10 out of 10
Vetted Review
Verified User
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We utilize Promantek (Trakstar) as an evaluation tool. Our entire organization uses this tool for bi-annual evaluations and goal tracking.
  • Customizable goals.
  • Suggested questions with response options, but also the ability to build your own.
  • Different rating scales.
  • Anonymous 360 multi-rater feedback.
  • Nothing! Great product.
Product is great for multi-rater evaluations. It provides multiple options to set up the feedback system to be anonymous or not. The product is truly anonymous. It also has great features for goal tracking.
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Sam Sternman profile photo
Score 7 out of 10
Vetted Review
Verified User
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Human Resources used the TrakStar product to manage performance evaluations ("appraisals" in TrakStar terms) for approximately 260 management and classified staff at College of the Desert. This allowed the College to store and record all performance electronically.
  • 360 Review feature (included with TrakStar's Multi-rater feature) - provided the opportunity to conduct 360 reviews independently of, or in conjunction with, annual reviews.
  • Administrator User Interface - the interface is easy to use, although I did prefer the version that existed prior to June 2013 (better colors/better on-demand reporting tools)
  • End User Interface - there is little to no training required for staff who complete evaluations in TrakStar. You may need, however, to complete training related to SMART goals, but using the software should not require an ILT-type setup.
  • The reporting features are a bit weak. But you can download Excel-ready files to manipulate on your own.
  • The dashboard feature (prior to June 2013) was very nice, but missing in the latest version.
  • Automated reports, quarterly for example, would be nice to send to Senior Leadership (missing in the current version/requires manual input)
Promantek TrakStar is great for smaller companies, not sure that I would suggest this for 4K+ employees - might not have enough reporting tools/automation.
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Feature Scorecard Summary

Corporate goal setting (1)
Subordinate goal setting (2)
Individual goal setting (2)
Line-of sight-visibility (2)
Performance tracking (2)
Performance plans (2)
Plan weighting (2)
Manager note taking (2)
Performance improvement plans (1)
Review status tracking (2)
Review reminders (2)
Workflow restrictions (1)
Multiple review frequency (2)
Reporting (2)

About Trakstar

Trakstar's Performance Appraisal software helps HR and your organization manage feedback, goals and reviews. You can build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. 360/Multi-rater feedback is an option. Trakstar's rich feature set and visually appealing interface are available at a reasonable cost. Implementation is customized for you. Trakstar offers a free trial, price quote, or a live demo from a real person.

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Trakstar Technical Details

Operating Systems: Unspecified
Mobile Application:No