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Prove has been widely adopted by businesses to address fraud issues and verify user identities. Users have reported a decrease in …
Overview
What is Prove?
Prove enables their customers to prove their identities with just a phone. Prove offers phone-centric solutions that enable its customers to acquire new consumers and engage with their existing consumers by removing friction while bolstering security and enhancing consumer privacy…
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What is Prove?
Prove enables their customers to prove their identities with just a phone. Prove offers phone-centric solutions that enable its customers to acquire new consumers and engage with their existing consumers by removing friction while bolstering security and enhancing consumer privacy & consumer…
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Product Details
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- Tech Details
What is Prove?
Prove enables their customers to prove their identities with just a phone. Prove offers phone-centric solutions that enable its customers to acquire new consumers and engage with their existing consumers by removing friction while bolstering security and enhancing consumer privacy & consumer choice. Prove's solutions boast users among more than 1,000 businesses across diversified industries, including banks, financial services, healthcare, insurance, and e-commerce.
The solution also presents a single identity authentication platform that reduces complexity and total cost of ownership to create a holistic view of a customer across their entire experience. Prove Identity Manager™ is a registry of tokenized customer identities that manages, adds, and updates customer phone numbers.
Digital Onboarding - Know Your Customer (KYC)
To speed application velocity and mitigate fraud- Prove Pre-Fill™ leverages Phone-Centric Identity™ to deliver authenticated digital identities and verified data for onboarding.
- Auto-fills online applications with bank-grade data from authoritative sources
- Authenticates consumer identities to thwart account opening fraud such as synthetic identity fraud
- Consumers benefit from a faster, easier & more secure sign-up process, and information is only auto-filled with their consent
- 80% fewer keystrokes
- 70% reduction in false positives
The solution also presents a single identity authentication platform that reduces complexity and total cost of ownership to create a holistic view of a customer across their entire experience. Prove Identity Manager™ is a registry of tokenized customer identities that manages, adds, and updates customer phone numbers.
Prove Videos
Mobile Auth™, Trust Score™, & Identity Verify™ by Prove
3 Checks Companies Should Use to Authenticate & Verify Customers - PRO Model
Prove Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Prove has been widely adopted by businesses to address fraud issues and verify user identities. Users have reported a decrease in fraudulent applications and improved underwriting decisions since implementing Prove. This can be attributed to Prove's ability to minimize fraudulent or spoofed applications by reliably validating customer identities and verifying phone numbers. As a result, businesses have seen improved authentication rates, increased loan bookings, revenue generation, and better-informed decision-making.
Prove is commonly used for fraud prevention and simplifying the customer onboarding process by auto-filling application forms. Its robust capabilities also allow for deeper analysis of potential fraud cases. Users have found value in Prove's reason codes for assessing marketing challenges and attracting the right target audience. Additionally, Prove's Pre-Fill feature has proven effective in increasing completion rates for new account registrations and improving conversions. By reducing form length and simplifying identity verification, Prove has resulted in a 22% increase in signups for some users. The multifactor authentication solutions provided by Prove contribute to enhanced security by validating user identities through phone numbers.
Prove's services extend beyond financial institutions and have found utility in healthcare settings. It helps retrieve accurate contact information for patients, improving outreach efforts and overall outcomes. Organizations utilizing Prove have been able to reach patients for Medication Therapy Management programs by identifying accurate phone numbers, resulting in improved patient care.
By leveraging Prove's offerings such as Pre-Fill and other authentication products, businesses can drive up applications while reducing fraud rates. Prove's streamlined processes and strong security measures have not only led to a 15% increase in applications but also a decrease in fraud rates. Users have also reported significant cost savings in customer servicing, with a reduction of 20% or more in call center costs.
In summary, Prove is a versatile solution utilized for various purposes such as customer onboarding and servicing, increasing pass rates, reducing operational expenses, improving customer experience inefficiencies, and combating fraud. Its simple processes empower consumers to protect their information and devices while enabling businesses to operate more securely and efficiently. Whether it's preventing fraudulent activity, validating customer identities, or improving underwriting decisions, Prove has proven to be a valuable tool for businesses across industries.
Effective Phone-Centric Identity Verification: Users have found Prove's phone-centric identity verification concept to be extremely effective in fighting fraud. Several reviewers have stated that this approach has significantly improved authentication rates and performance for their organizations.
Professional Support from Customer Service Manager: Reviewers appreciate the support they received from Prove, including a highly professional Customer Service Manager assigned to their account. This personalized assistance has been valued by multiple users and has helped them navigate any challenges or questions they encountered.
Streamlined Onboarding Process with Pre-fill Product: Prove's Pre-fill product has streamlined the onboarding process for several users, resulting in an immediate increase in completed registrations. This time-saving feature has reduced the onboarding time to less than 1 minute and also decreased fraud rates, according to multiple reviewers.
Cumbersome Integration: Several users have mentioned that the integration process of Prove's product can be cumbersome and complex. They recommend offering a widget or self-service portal for easier onboarding, as well as ensuring the development team is capable of handling the integration and testing potential responses from Prove.
Challenging API Configuration: Some reviewers have found the API configuration of Prove to be confusing and cumbersome. This has resulted in implementation issues and difficulties understanding the flow of trust scores vs. verified information.
Limited Documentation: A number of users have expressed dissatisfaction with the documentation provided by Prove. They find it unclear, inconvenient as it is password-protected, and not sufficient for implementing their specific use cases. This has led them to rely on their own custom work or seek guidance from live Prove customer's webpages.