Name: Pure Chat by Ruby
Price: 10 USD
Rating: 8.6 (7 reviews)
Author: Ruby Receptionists, Inc

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Text Editors

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

App Development

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Managed Print

Network Performance Monitoring

Process Mining

Security Awareness Training

Software Defined Storage (SDS)

Solid State Drives

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

VoIP Monitoring

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Management

Email Marketing

Event Registration

Graphics

Heatmap and Session Recording

Marketing Automation

Marketing OS

Online Reputation Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Assisted Living

Car Rental

Church Management

Construction Accounting

Jail Management

Vertical-Specific

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### Live Chat Features
Users generally appreciate Pure Chat by Ruby's live chat features functionality and ease of use. The ability to provide immediate assistance and connect with customers in real-time has been highlighted as a significant benefit. While some users have mentioned occasional glitches and slow response times, overall, the live chat features have proven to be a valuable tool for enhancing customer interaction and support. The platform's capability to facilitate quick and efficient communication with clients has been a key factor in its positive reception among users.

### Customer Interaction
Users generally find that Pure Chat by Ruby excels in customer interaction and support capabilities. Reviewers appreciate the ease of communication with clients and visitors, highlighting the platform's ability to provide immediate assistance and enhance customer satisfaction. While some users have encountered minor issues such as occasional disconnections, overall, Pure Chat by Ruby is praised for its effectiveness in facilitating real-time interactions with customers and improving overall communication processes.

### Agent Performance
Users have varied opinions about Pure Chat by Ruby's agent performance capabilities. Some reviewers praise the quickness and interface of the agents, highlighting their effectiveness in resolving inquiries and providing solutions. However, others express concerns about potential slow performance and limited features impacting the overall efficiency of the service agents. It seems that the agent performance of Pure Chat by Ruby is a mixed bag, with both positive and negative feedback from users.

### User Experience
Users generally praise Pure Chat by Ruby for its user-friendly interface and ease of integration with various platforms, such as WordPress. The application's ability to enhance communication with clients in real-time is highly valued, allowing for quick responses and improved customer engagement. Additionally, users appreciate the customization options available, which contribute to a more personalized user experience.

### Customization and Widgets
Users seem to have varying opinions on Pure Chat by Ruby's customization and widgets features. While some appreciate the ease of use and the ability to customize the chatbox to suit their needs, others express a desire for more options to personalize the layout further. The general sentiment leans towards a positive outlook on the customization and widgets functionalities offered by Pure Chat, with users finding value in the flexibility it provides for tailoring the chat experience to their preferences.

### Communication Tools
Users appreciate the efficiency and effectiveness of Pure Chat by Ruby's communication tools, particularly highlighting its real-time messaging capabilities and the ability to track visitor information. The tool's feature-rich platform allows for easy assignment of chats, quick notifications, and the option to review chat logs for continuous improvement. Additionally, users find the ability to engage with customer service agents directly on various websites to be a convenient and valuable aspect of the communication tools offered by Pure Chat.

### Mobile Responsiveness
Reviewers have varying opinions on Pure Chat by Ruby's mobile responsiveness capabilities. Some users praise its ease of use and functionality on both desktop and mobile devices, highlighting its convenience for answering queries on the go. However, others express concerns about occasional glitches and slow performance, which hinder their reliance on the mobile app. Despite these mixed reviews, Pure Chat's mobile responsiveness remains a notable aspect that users appreciate for its flexibility and accessibility.

### Integration Options
Users consistently praise Pure Chat by Ruby's integration options, highlighting its ease of use and ability to enhance website interaction with customers. The software's integration capabilities with various platforms like Zoho, Mailchimp, and HubSpot have been commended for their simplicity and effectiveness. Additionally, the integration of the chat feature with websites is described as straightforward and user-friendly, allowing for a seamless experience for both businesses and customers. Despite some minor drawbacks, such as the need for agents to access chats through a third-party website, overall sentiment towards Pure Chat by Ruby's integration options remains positive.

### Platform Compatibility
Users express mixed opinions about Pure Chat by Ruby's browser compatibility based on their experiences outlined in the reviews. Some users find that the chat software may not load properly on certain internet browsers, leading to the need to switch browsers for optimal functionality. Additionally, there are frustrations reported when the chat box disappears if users navigate away from the page, requiring them to restart the chat process. These challenges with browser compatibility can hinder the overall user experience and efficiency of the platform.

Users commonly recommend Pure Chat for the following reasons: 

Firstly, many users appreciate the availability of a free trial version, making Pure Chat a suitable option for small businesses or those who want to try the service first. 

Secondly, users recommend Pure Chat for its ability to provide good attention and support through websites, enabling live interaction with customers. This feature is particularly useful for businesses looking to improve customer service and sales. 

Lastly, Pure Chat is described as incredibly simple and straightforward to use, requiring almost zero training. Users find it intuitive and user-friendly, making it accessible for all skill levels. 

Overall, Pure Chat is highly recommended by users as a valuable tool for improving customer interaction and support, especially for online companies and businesses that prioritize live chat functionality on their websites.

User-Friendly and Intuitive: Users have consistently praised Pure Chat for its user-friendly and intuitive nature. Many reviewers have stated that the software is easy to use, with a simple interface that allows for quick and efficient communication with customers. Some users appreciate how easy it is to navigate the platform, making it accessible even for those without technical expertise.
Customization Options: The ability to customize the chat box and set up canned responses has been highlighted by numerous users as a major advantage of Pure Chat. This feature enhances communication accuracy and effectiveness, allowing businesses to tailor their messages to meet specific customer needs. Some users felt that this customization capability made interactions more personal and engaging.
Integration Options: Users value the seamless integration options available with Pure Chat, particularly the connection with WordPress websites. This integration allows businesses to easily incorporate the chat function into their existing website infrastructure, streamlining customer interactions. Several reviewers mentioned how this integration has improved their overall customer service experience by providing a cohesive platform for communication.
Overall, these three pros - being user-friendly and intuitive, offering customization options, and providing seamless integration - are repeatedly mentioned by users as key strengths of Pure Chat in enhancing effective communication with customers and improving customer service.

Confusing User Interface: Some users have found the Pure Chat user interface to be confusing, especially when it comes to the navigation options that open in new windows. This inconsistency has been a source of frustration for several users.

Email Receipts Not Working: Users have reported issues with email receipts not functioning properly, despite attempting to use multiple email addresses. This lack of functionality has been disappointing for many users.

Occasional Slow Performance: Some users have experienced occasional slow performance, which can be frustrating when trying to handle chats efficiently. They find it inconvenient and hindering their ability to provide prompt assistance.

PureChat has been widely used by businesses and organizations for a variety of purposes. Users have reported that PureChat is a valuable tool for real-time communication, allowing them to sign up new clients through chat and email without the need for phone calls. The availability of PureChat on every page of a website has resulted in higher client response rates and better customer retention. It has proven effective for customer service in various industries, such as online education programs, where teachers can receive quick responses and resolve issues without the need for phone calls. PureChat has also been successful in providing real-time support to online customers, addressing their questions, complaints, and problems promptly, leading to increased retention rates and improved customer satisfaction.

Moreover, PureChat has been used effectively by businesses for lead generation and sales prospecting. Users have found that PureChat helps convert website visitors into product demos and sales while also monitoring site traffic after marketing campaigns. It has been used to assist customers with IT problems, online product navigation, and ordering questions. Additionally, recruiters have found PureChat to be effective in communicating with potential hires, answering their questions and providing support throughout the recruitment process. 

Furthermore, PureChat has been utilized as a cost-effective alternative to other similar services. Customers appreciate that it is easy to use and not overly technical, making it a convenient communication tool. However, some users have experienced occasional issues with the app's functionality, such as missed chat notifications and unexpected logouts. Despite these minor drawbacks, PureChat offers an excellent avenue of communication for customers who prefer not to use the phone, offering support and answers to their questions quickly. Overall, PureChat has proven to be a valuable tool for businesses looking to enhance their customer communication and support capabilities.

Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.

Growth

Additional Users - Growth

Additional Users - Pro

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Self Service

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Standard

Professional

Premium

Birdeye

Pure Chat by Ruby

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Pure Chat   Dashboard - Install Demo

Likelihood to Recommend

Ruby Receptionists, Inc

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

Wave Accounting

Dropbox Sign

Salesmate

QQCatalyst

Agency Principal

Pure Chat 2018-12-12 10:56:20

Senior Marketing Analyst

Pure Chat 2018-11-19 16:36:54

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Set up

Nice feature

Chat widget

Custom coding

Easy to control

Easy to install

Word doc

Lines of code

Ease of use

Mobile app

Quick connection

Good customization

Online chat

Affordable price

Multiple websites

Mobile device

Life saver

Multiple users

Real time

Home

Live Chat Software

Pure Chat is used across our website and lead pages allowing us to connect instantly with interested prospects. Within a week of implementing this function to our website we saw an increase in lead flow from our mobile pages. This day and age many consumers prefer to chat or text rather than talk on the phone which is fine by us.

Instant notifications
Mobile app
Customizing the chat box
Instant access to the transcripts once the chat has ended
Ability to send a copy to the consumer allows us a second chance to connect
Personal chat pages

Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.

Instant connection with our clients and prospects
Expanded our ability to increase client contact efficiency
Allows us to stay up to date with the ever changing demand of consumers

Salesmate, Accounting by Wave, HelloSign, QQCatalyst

Pure Chat is a simple online chat solution we use on our websites. It provides all the fundamental features and comes free if you don't use their reporting and analytics function. It can be deployed to different users and different websites which meet our requirements. It is used by our sales and support teams to help customers online.

Online chat
Multiple websites, multiple users
Supervisor feature

It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
Customization is limited. You can control how it shows up, what the color is.

Online chat helps customer with a quick way to get information, increase satisfaction.
Online chat helps us to convert visitors to customers better.

Pure Chat by Ruby

Overview

What is Pure Chat by Ruby?