Name: Purple WiFi
Rating: 6.4 (4 reviews)
Author: Purple

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Flowchart

Development

Association Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Risk Management

Streaming Analytics

Workflow

Enterprise

Accounting

Accounts Receivable

Crypto Asset Management

Crypto Tax

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

AI Governance

Cloud Storage

Custom Software Development Services

Data Center Virtualization

Data Fabric

Fraud Detection

IT Service Providers

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

Managed File Transfer (MFT)

Managed Private Cloud

Network Performance Monitoring

SaaS Management

Software-Defined WAN

System Monitoring

Time Series Databases

User Activity Monitoring

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Email Marketing

Gamification

Marketing Automation

Personalization Engines

Press Release Management

Product Sampling

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Product Configuration

Sales

Architecture

Construction Workforce Management

Inventory Management

Last Mile Delivery

Loan Servicing

Moving Software

Oil and Gas

Physical Therapy

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Connectify Hotspot

Connectify, Inc.

UniFi WiFi Access Points

Ubiquiti Networks

Cisco Meraki Go

Cisco

Alepo Carrier WiFi Solutions

Alepo Technologies Inc

Looker

Google

Datto WIFI

Kaseya

Aiwifi

Baidu WiFi Hotspot

Open Source

BT Halo for Business

BT Group

CenturyLink Managed Enterprise (discontinued)

Discontinued Products

Cloud4Wi Enterprise Guest WiFi

Cloud4Wi

Fusion Managed WiFi

Fusion Connect

### Customer Insights and Analytics
Purple WiFi's customer insights and analytics functionality has garnered positive feedback from users, who appreciate the ease of accessing and analyzing data across multiple languages. The platform's ability to provide detailed reporting and breakdown of data has been particularly lauded, enabling users to gain valuable insights into customer behavior and preferences. Despite some initial challenges with platform navigation and data downloads, ongoing improvements and user-friendly tools have enhanced the overall experience, allowing for better decision-making based on the collected data. Users have expressed satisfaction with the level of detail available through Purple WiFi's analytics platform, enabling them to tailor their strategies and offerings to meet customer needs effectively.

### Guest Experience Management
Users consistently praise Purple WiFi for its exceptional guest experience management capabilities. The platform's ease of use and seamless connectivity have been highlighted as key factors contributing to an enhanced customer experience. Reviewers appreciate the simplicity and effectiveness of Purple's solution in improving guest WiFi experiences. The combination of technology offerings and attentive customer service has also been commended for delivering a smooth integration process and a clear return on investment. Additionally, Purple WiFi's user-friendly backoffice environment and insightful analytics have garnered positive feedback for providing valuable insights into venue usage.

### User Interface and Usability
Users appreciate Purple WiFi for its intuitive user interface that facilitates easy navigation, making it a preferred choice for managing guest WiFi and gaining valuable insights into venue usage. The streamlined interface and user-friendly backoffice environment are highlighted as key strengths, enabling users to efficiently access analytics and reporting features. The positive feedback on Purple WiFi's usability and interface design underscores its effectiveness in enhancing user experience and operational efficiency.

### Marketing Tools
Users generally appreciate the potential of Purple WiFi's marketing tools to enhance their marketing and sales efforts. However, some users have expressed concerns about the limitations in customization options for email campaigns and splash pages. Despite these drawbacks, the analytics provided by Purple WiFi's marketing tools are seen as valuable in understanding and engaging with their audience effectively.

### Sales and Lead Generation
Users generally appreciate Purple WiFi's lead generation capabilities and find it instrumental in capturing and cleaning leads effectively. While some users highlight the platform's ability to provide detailed customer information, others express concerns about its limitations in generating unique visitors across multiple venues. Despite these mixed opinions, Purple WiFi is recognized as one of the best solutions available for lead generation, offering a simple and cost-effective approach compared to other products in the market. The platform not only enhances sales and lead generation efforts but also provides a great Guest WiFi experience for users. Additionally, users praise the prompt and efficient support provided by Purple WiFi, further solidifying its position as a valuable tool for businesses seeking to boost their sales and lead generation strategies.

### Customer Support and Services
User sentiment towards Purple WiFi's customer support and services appears to be predominantly negative, with complaints about accessibility, understanding user definitions, testing capabilities, and difficulty in obtaining specialized attention. Reviewers express frustration with the lack of clarity and ease of use in the software, leading to challenges in resolving issues efficiently. The recurring theme of inadequate support and the need for more personalized assistance highlight areas where Purple WiFi's customer support and services may need improvement to better cater to the diverse needs of its users.

Users have made several recommendations based on their experience with Purple. Firstly, they recommend thoroughly understanding all the functions available to get the most out of the fabulous consultants. Secondly, users suggest utilizing Purple in organizations committed to providing quality WiFi to their guests, particularly in the Hospitality Industries. Lastly, users recommend asking every question to integrate with CDP quickly and easily. Overall, users believe that Purple has a lot of tools that can make a difference in the user experience. They find it easy to start and use immediately, and consider it simple to use and inexpensive compared to other products. They also think Purple is currently one of the best solutions out there and well worth the time setting up accounts. It can make presentations and more much easier. Users also highlight that Purple is a global leader in their marketplace, offering an easy-to-use system with updated features. Moreover, trying Purple will definitely solve your WiFi Guest WIFI Solution. However, it's important to note that some users find Purple expensive but worth the investment.

Difficulties with Customer Support: Some users have found it challenging to connect with customer assistance and have expressed frustration in finding solutions to their concerns. They feel that the support from the Purple team is not up to par and that customer service is not easily accessible, resulting in a lack of support.

Challenges in Canceling the Product: Users have encountered difficulties when trying to cancel the product, as they perceive multiple steps and hoops to jump through.

Limited Integration Options: According to some users, the setup on Unifi is not fully supported despite claims about hardware compatibility. Additionally, there are falsely marketed integrations for SMBs. Furthermore, these users believe that Purple does not prioritize marketing efforts as much as they do for European and U.S markets.

User-Friendly and Easy to Navigate: Many users have expressed their appreciation for Purple's user-friendly interface and easy navigation. Users find it effortless to log in and access the features they need, enhancing their overall experience with the platform.

Valuable Insights for Business Decisions: Purple provides valuable insights into space utilization and service enhancement, which helps businesses make informed decisions. This feature has been praised by many reviewers who appreciate the actionable data provided by Purple.

Helpful Customer Support: The availability of customer support is highly appreciated by users. They value the assistance provided by the support team in resolving issues promptly. This level of support ensures a positive user experience and contributes to high satisfaction levels among customers.

Customers have found that Purple WiFi allows them to provide seamless WiFi access to their own customers, enabling them to gain valuable insights and connect with them anytime. By capturing various touchpoints, businesses can effectively monitor their channels and cohorts, enhancing their understanding of customer behavior. Users appreciate the software's ease of use and ability to visualize their space, particularly in relation to improving the comfort of mattresses. The software's seamless connectivity and user-friendly interface enhance overall customer experience while also providing valuable analytics for expanding the business. Additionally, Purple WiFi simplifies the process of managing guest WiFi, eliminating the need to build a system from scratch and enabling businesses to offer enhanced customer experiences. The software's features, such as TripAdvisor Review Express, email platforms, and Logic Flow options, address common business challenges and provide effective solutions for owners. Overall, Purple WiFi helps businesses collect data, generate leads, increase footfall and visibility, and ensure compliance with privacy requirements.

Purple WiFi in the UK offers wi-fi hotspot technology.

Hotspot PRO

Hotspot MAX

Hotspot MAX 3X

Purple WiFi

WiFi Hotspot Software provide legally compliant hotspots for use by a business's customers and offer additional marketing functions like gathering customer demographic and web usage data.

WiFi Hotspot

Purple WiFi for Enterprise Organisations

Likelihood to Recommend

Serving the retail, healthcare, hospitality, attractions, airports, and education verticals, Purple's solutions are utilized in 120 countries, serving over 1 million end-users per day across more than 70,000 venues. Through Purple's indoor location services, businesses have been able to enhance visitor experiences by understanding who their visitors are and how they behave when they’re onsite. Through this insight, businesses have made insight-driven decisions to optimize operations and boost revenue streams.

Purple

Adobe Acrobat Sign

Adobe Acrobat

PandaDoc

Microsoft Teams

Sales Team Lead

Purple WiFi 2022-04-19 13:46:15

Purple WiFi 2022-03-24 20:47:34

Purple WiFi 2022-03-30 06:20:41

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer support

Support team

Customer support team

Time feedback

Real time feedback

Chat support

Difficult to navigate

Api integration

Content filtering

Time data

User flow

Real time data

Users to access

Integration of data

Home

WiFi Hotspot Software

We use the Purple Wifi Enterprise version for our wifi analysis and the reporting it provides to help with our personalized marketing. The analytics and visitor analytics it provides helps our organization greatly with managing our network and marketing efforts. The data gather covers all the US compliance requirements and does not invade the privacy of users and it matches our company's code of conduct.

Network analytics.
Guest WIFI analytics.
API integration.
Content filtering.

Guest Wifi Analytics.
Content filtering.
Marketing tools.

Reduced our Marketing spend by a factor of 30%.
Increased Marketing effectivity by 50%.
Slightly improved our network security.

Microsoft Teams, PandaDoc, Adobe Acrobat Sign, Adobe Acrobat Reader DC

Purple WiFi allows the organization to monitor, manage and obtain useful information about who uses the organization's wifi. With this information we can know what this wifi is used for, what websites are being visited and it allows us to filter the use of our wifi connection to only students and staff members.

Splash pages
Analytics
Targeted Promotions

Very complicated user interface.
Difficult to navigate.
Disappointing customer support.

Targeted ads increased extra curricular classes sign ups.
Analytics allowed us to get insights on how to better design our website.
Hard to reach customer support impacted negatively our experience.

We use Purple WiFi to provide guest wifi to our customers. Also, via Purple Wifi, we are able to get first-party data and thereby lead generations.

It provides a stable portal for users to access internet
Integration of data received from wifi registration is easy

The customer support team is horrible in my opinion
The user definitions are not understandable I believe
From my perspective, the user interface is complicated

To provide stable wifi to our users.
Generate data from wifi registration

Purple WiFi

Overview

What is Purple WiFi?