QEvalPro

Customizable evaluations: Many users have expressed their appreciation for the ability to customize evaluations on a per-client basis. This feature allows for assessments that are tailored to specific needs, resulting in improved customer service and satisfaction.

Control over playback speed and visual markers: Reviewers have praised the functionality that allows control over the speed of playback during call analysis. Additionally, they find the inclusion of visual markers with subject headings to be extremely helpful in quickly identifying and navigating through different parts of conversations.

Visual bar graphs for volume indication: Users highly value the visual bar graphs that provide clear indications of conversation volume. These graphs offer a convenient way to identify silent or active periods during calls, facilitating efficient analysis and evaluation processes.

Limited agent comment space: Some users have expressed frustration with the limited agent comment space, stating that it hampers their ability to effectively dispute and state their case. This limitation has been a hindrance for these users in providing sufficient information and context.

Inaccurate reporting feature: Several users have criticized the reporting feature, describing it as terrible and inaccurate. They feel that the grades provided by the feature do not accurately reflect their team's performance, which has negatively impacted their team's image.

Lack of advanced features: A number of users have mentioned that while the application functions adequately as a basic system, it lacks advanced features. These users would like to see more advanced capabilities incorporated into the product to enhance its functionality and usefulness.