Name: QGenda ProviderCloud
Author: QGenda

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Infor Workforce Management

Infor

Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Discontinued Products

Deputy

Verint Workforce Management

Verint

UKG Workforce Central (discontinued)

Enterprise eTIME, by ADP

Paypro Workforce Management

Novatime (discontinued)

Humanity

WorkForce Suite

WorkForce Software

### Workforce Scheduling
Users consistently praise QGenda ProviderCloud for its efficient scheduling features and user-friendly interface. The platform's schedule generation system is highly regarded for its ability to handle large variability in requests and create equitable schedules for each staff member. Additionally, users appreciate the platform's ability to customize schedules based on individual preferences and requirements, making monthly scheduling tasks significantly more manageable. The system's capability to connect schedules to personal devices across multiple platforms ensures that all staff members are always up to date with their shifts, reducing the likelihood of missed shifts due to scheduling errors.

### Shift Management
Users consistently praise QGenda ProviderCloud's shift management capabilities. They highlight the ease of use, efficiency in generating schedules, and the ability to create rules that streamline the scheduling process. The platform's feature-rich nature allows for quick adjustments and customization, catering to the specific needs and preferences of each organization. Additionally, users appreciate the support and customer service provided by QGenda ProviderCloud, which enhances the overall experience of managing shifts effectively.

### Schedule Customization
While some users appreciate the individualized scheduling patterns and easy request/vacation rules offered by QGenda ProviderCloud, others find the system complicated with a steep learning curve. The ability to set weights and rules for different schedule preferences is highlighted as a positive aspect, yet the lack of clear reporting functionalities is noted as an area for improvement. With a high volume of shifts to manage and diverse provider needs to accommodate, achieving fairness in scheduling remains a key goal for users leveraging QGenda ProviderCloud's customization features.

### Employee Self-Service
Users consistently praise QGenda ProviderCloud's employee self-service capabilities, highlighting its ease of use and flexibility. Employees appreciate the ability to quickly request time off and manage their shifts with minimal administrative involvement. The platform's self-service features have been commended for streamlining processes and enhancing overall efficiency within the organization.

### Administrative Tools
Users across various reviews consistently praise Shift Admin for its administrative ease and helpful features. The sentiment towards Shift Admin's administrative tools is predominantly positive, with users highlighting the platform's ability to streamline administrative tasks and simplify processes. Many users appreciate the user-friendly interface and the time-saving capabilities that Shift Admin offers in managing administrative duties effectively. Additionally, the strong customer service and support team are frequently mentioned as valuable assets that enhance the overall user experience with the administrative tools provided by Shift Admin.

- Many users recommend giving Shift Admin a try as a robust scheduling platform that makes shift staffing easier. It is found to be helpful in reducing administrative duties and streamlining the scheduling process.

- Reviewers commend the helpfulness of Shift Admin's support team and recommend reaching out to them for any questions or issues that may arise during the implementation and use of the platform.

- Users suggest utilizing the customized views feature in Shift Admin to tailor the platform to their specific needs. This allows for a more enhanced experience and optimized efficiency when managing shift schedules.

QGenda ProviderCloud® is a healthcare workforce management platform designed to streamline credentialing, scheduling, and resource allocation for healthcare organizations. According to the vendor, this solution caters to the needs of physicians, nurses, staff, and medical specialties across the healthcare market, aiming to optimize staffing, improve patient access, and enhance operational efficiency.

## Key Features

**Provider Credentialing**: According to the vendor, the platform offers streamlined credentialing, payer enrollment, and privileging for all providers, aiming to ensure up-to-date and accurate credentials while improving access to critical provider data.

**Provider Scheduling**: The platform provides rules-based scheduling for providers, specialties, and departments, aiming to support the unique needs of each provider and optimize deployment and adherence to contracts.

**Nurse Scheduling**: The platform allows for the creation and management of dynamic schedules for nurses, providing visibility into system-wide staffing targets and labor costs to optimize staffing and improve patient access.

**On-call Scheduling**: According to the vendor, the platform offers centralized, real-time access to call schedules for all departments, aiming to ensure accurate and efficient on-call management to improve communication and coordination.

**Time and Attendance**: The platform includes time tracking tools to automate and geo-verify time punches, aiming to ensure complete and accurate payroll based on complex pay rules while streamlining time and attendance processes.

**Room Management**: The platform provides a centralized, real-time view of room availability, equipment, and care attributes, aiming to allow for space sharing and improved room utilization to optimize resource allocation and improve operational efficiency.

**Integration with 85+ systems**: According to the vendor, the platform offers the exchange of critical provider data with various systems, seamlessly integrating with EHR, clinical communications, credentialing, payroll, and more to streamline workflows and improve access to care.

**Optimize Staffing to Reduce Labor Costs**: The platform aims to manage the entire care team to optimize staffing across the healthcare enterprise, aiming to improve patient access and reduce labor costs by ensuring fair and appropriate deployment based on required coverage and care team ratios.

**Increase Provider Satisfaction**: According to the vendor, the platform aims to ensure schedule visibility and equity to mitigate provider burnout, improve work-life balance for physicians, nurses, and staff, and enable requests and shift swapping to provide schedule autonomy.

**Proactively Plan Resource & Capital Expenditures**: The platform aims to provide visibility into trends, utilization, and availability of providers, rooms, and resources, aiming to help plan expansion or additional staff based on patient demand, optimize resource allocation, and improve capacity management.

ProviderCloud from QGenda (with Shift Admin) solves multiple business problems for healthcare providers, simplifying complex scheduling processes, saving time, and streamlining manual interactions. The software's connection to personal devices over multiple platforms ensures everyone is up-to-date with schedules, preventing shift coverage gaps that can impact patient care. The ability to request days off, trade shifts and pick-up open shifts without direct management involvement has freed up managers to complete more important tasks while reducing employee turnover.

Physician and PA scheduling is made easier with the software as users can select the option to carry over every Monday the same, saving time. The schedule generator saves hours of time each month when creating schedules, reducing manual processes and errors. Moreover, the fair distribution and assignment of shifts on holidays are made possible because previous schedules are available at users' fingertips.

Finally, learning how to create rules that work for the organization in ProviderCloud has been helpful for users, and having great customer service and support with clear information and data accuracy has been critical. The software has made scheduling much easier and faster, coordinating multiple facilities and allowing for individualized scheduling patterns with easy vacation requests rules based on these. In summary, ProviderCloud from QGenda (with Shift Admin) solves numerous business problems associated with healthcare providers' staffing needs by providing a streamlined solution that saves both time and resources while ensuring patient care remains top-notch.

Ease of Use: Users appreciate how easy it is to use ProviderCloud (Shift Admin) for scheduling and time and attendance requirements. Several users have commented on the program's intuitive design, which makes it simple to generate schedules and tweak them as necessary. The platform provides plenty of options for changing scheduling needs and generating monthly or annual data.

Efficient Scheduling: Many users praise ProviderCloud (Shift Admin) for its ability to quickly generate equitable schedules that take into account a large number of variables. Users are impressed with how the system can look through millions of schedule possibilities in minutes, making automated scheduling more efficient than other platforms on the market. Additionally, the program allows users to merge their ProviderCloud (Shift Admin) schedules with iPhone calendars, further streamlining scheduling processes.

Excellent Customer Service: Numerous reviewers highlight the exceptional customer service provided by ProviderCloud (Shift Admin). They report receiving fast responses from tech support when they submit help tickets online, with quick turnaround times for fixes explained in terms anyone can understand. Users also appreciate that quarterly invoices don't include extra surcharges or add-ons.

Complicated System: Some users have reported that ProviderCloud is challenging to navigate, with a steep learning curve. They feel that it can be difficult to find and own the options, especially for new employees.

Limited Reporting Features: Several reviewers have stated that the reporting features in ProviderCloud are limited. It can be challenging to run reports and extract data from the software.

Improvement Needed for Mobile Web App: The mobile web app for admins needs improvement according to some users who found it lacking in functionality compared to the desktop version.

ProviderCloud is a Provider Operations Platform built specifically for healthcare organizations to manage all provider operations information and processes in a central source of truth, from QGenda. QGenda software services now include Shift Admin, acquired in January 2021.

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Essential

Enhanced

Complete

HR Pro

Payroll Essentials

HR Plus

Hiring Advantage

Performance Plus

ADP Workforce Now

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

SAP SuccessFactors HCM

QGenda ProviderCloud

Workforce Management is concerned with scheduling and tracking the workforce. This is particularly important for organizations with shift workers and includes applications to track time and attendance, monitor compliance with labor laws, and sometimes includes payroll functionality.

QGenda

Workforce Management Software Features

Workforce Managment software features aid in helping business manage employees and their welfare.

Time and Attendance Tracking

Tracks employees' work hours, breaks, and attendance to ensure accurate payroll processing and compliance with labor regulations.

Scheduling and Shift Management

Allows managers to create, assign, and modify employee schedules, taking into account factors like availability, skillsets, and workload.

Payroll and Attendance Integration

Integrates with payroll systems to streamline the transfer of attendance data for efficient and error-free payroll processing.

Leave Management

Enables employees to request time off, sick leave, or other types of leave, and allows managers to approve or deny these requests.

Workforce Reporting and Analytics

Generates reports on employee attendance, overtime, labor costs, and other workforce data to inform decision-making and optimize operations.

Workforce Compliance Monitoring

Monitors and ensures compliance with labor laws, union agreements, and company policies regarding work hours, breaks, and overtime.

Mobile Accessibility

Provides employees and managers with mobile apps or web portals to access workforce management functions remotely and on-the-go.

Task Assignment and Tracking

Assigns tasks to employees, tracks task progress, and monitors task completion to streamline workflow and improve productivity.

Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed

Staffing Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed.

Shift Swapping and Time-Off Requests

Allows employees to request shift swaps with colleagues or submit time-off requests, with managers approving changes as necessary to accommodate schedule flexibility.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Workforce Management Software

QGenda ProviderCloud

Overview

What is QGenda ProviderCloud?