Overview
What is Qminder?
Qminder provides a queue management system with solutions available for healthcare, retail, education, government and ridesharing industries. According to the vendor key business benefits include:Deliver an excellent customer experienceReduce wait timeIncrease business profitabilityMonitor service locations in real timeProvide data for…
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Qminder?
Qminder provides a queue management system with solutions available for healthcare, retail, education, government and ridesharing industries.
According to the vendor key business benefits include:
- Deliver an excellent customer experience
- Reduce wait time
- Increase business profitability
- Monitor service locations in real time
- Provide data for business decisions.
The vendor says Qminder is trusted by industry leaders, such as Lyft, Uber, Taxify, Apple premium resellers, AT&T, Verizon, Johns Hopkins, and many more. Over 500 locations have served 36,000,000+ people with the help of Qminder.
A 14-day free trial is available.
Qminder Features
- Supported: Alerts/Notifications
- Supported: Customer Database
- Supported: Prioritization
- Supported: Public Waitlist
- Supported: Reporting & Statistics
- Supported: Self Check-in
- Supported: Waiting Time Tracking
- Supported: Waitlist Status Tracking
- Supported: Pre-Registration
- Supported: Registration Management
Qminder Screenshots
Qminder Video
Qminder Integrations
- Zapier
- Slack
- Pipedrive
- HipChat (discontinued)
- Typeform
- Salesforce
- Google Sheets
- Gmail
Qminder Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Mac |
Mobile Application | Apple iOS |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Qminder has been a game-changer for businesses looking to manage their queues effectively. With its real-time tracking and analytics capabilities, the software allows businesses to reduce wait times and enhance customer satisfaction. Users have reported that Qminder replaces a host of manual processes that were not only time-consuming but also challenging to derive insights from.
The tool provides valuable data insights such as how many clients are being served at different stations, location and agent performance, visitor information, and arrival times. This helps users make informed decisions about staff management, break timings, and optimizing business processes to better serve customers. Qminder has proved especially beneficial in reducing the need to yell or give out numbers and improving the overall customer experience by eliminating manual processes for queuing. Additionally, SMS notifications provide a contact-free waiting experience that users have found highly effective in reducing wait times while keeping customers engaged. Overall, Qminder is an intuitive solution that solves business problems by digitizing manual processes and providing real-time analytics to improve queue management and enhance customer satisfaction.
User-friendly software: Users have consistently praised Qminder for being an easy-to-use and user-friendly software that meets their needs. Many reviewers have noted that the platform's UI/UX is straightforward, making it simple to navigate and understand.
Responsive customer support: According to many users, Qminder has robust customer support that is both responsive and helpful. Customers appreciate the team's willingness to assist with any concerns or issues they may be experiencing.
SMS text message feature: Several users mentioned the SMS text message feature as a handy tool for reducing wait times for customers. By sending updates via text messages, business owners are able to keep customers informed about wait times without requiring them to remain physically present in line.
Difficult to Use: Several users have reported that Qminder can be confusing and difficult to use, particularly with regards to its user interface. They have had issues navigating through the software and finding certain features.
Poor Customer Support: Some users have experienced issues with customer support, finding it unhelpful or difficult to contact. They felt that their concerns were not addressed promptly and that they were left without proper assistance.
Limited Personalization and Exporting Options: Many users have noted that the level of personalization could be better, and that there are limited options for exporting data. They would like more control over how they view and manipulate their information within the software.
Users recommend Qminder for its easy management of content from different avenues. It is considered a challenge-free software that allows businesses to efficiently manage customer queues, especially during the global pandemic. Users also suggest that Qminder is suitable for businesses in need of a simple and user-friendly queue system. Additionally, users find Qminder versatile and applicable to various sectors such as health, retail, and education. It is worth considering Qminder for its innovative tools for resolution systems or support. However, some users mention that Qminder may not be ideal for extremely complex queueing and statistics. Despite being expensive and heavy, Qminder is still regarded as a good system to consider due to its effectiveness and good customer support.