QQCatalyst

Easy to Use: Users have found the software to be intuitive and user-friendly, with many stating that they were able to navigate the system without any training. Several users mentioned that their agents were able to quickly start working on the platform and learn new things easily.

Organized Client Management: Many users appreciated the software's ability to keep tasks and client information well-organized. They liked being able to track client details, find and organize files, texts, and emails in the database effortlessly. The software was described as perfect for smaller agencies due to its user-friendly nature.

Integration with Other Platforms: Users praised the software for its seamless integration with other platforms, such as rating software. This integration allowed for streamlined communication through text and email options, as well as organized task management across multiple locations. Additionally, users enjoyed the flexibility of working remotely and having multiple tabs open at once.

Time-consuming setup process: Many users have found the process of setting up coverages manually in QQ to be time-consuming, leading to frustration and a desire for a more streamlined workflow.

Difficulty accessing policy data: Several reviewers experienced difficulty in looking back at policy data while trying to perform other tasks, such as sending an email or filling in a certificate. This inconvenience forced them to open another version of QQ, causing inefficiency and wasted time.

Challenges with customer service: Users have expressed dissatisfaction with the level of customer service provided by QQ. They complained about pushy salespeople, multiple unresponsive account managers, and frequent turnover of account managers. These issues make it difficult for users to get timely responses and create frustration within the user base.

Users commonly recommend getting proper training for the software in order to effectively utilize its features and maximize its benefits. This suggests that investing time in learning how to use the software can greatly improve user experience and ensure efficient utilization of its functionalities.

Another frequent recommendation is to take advantage of the available training resources provided by the software. Users find these resources helpful in understanding and navigating through the software, allowing them to fully leverage its capabilities. This indicates that utilizing the available training can enhance user proficiency and overall satisfaction with the software.

Many users highly recommend the software for insurance agencies, emphasizing its effectiveness and suitability for the industry. This endorsement highlights the software's ability to meet the specific requirements and demands of insurance businesses, making it a valuable asset in streamlining operations and improving efficiency.