Qstream drives adoption
Pros
- Gamification: gets reps involved in ways that keep it interesting while bringing in elements of competition.
- Mobile: ease of use and direct access to reps while on the move. The interface is intuitive and able to be interacted with in quick increments rather than lengthy elearning.
- Coaching: provides direct insights into who is coping and who is not so that enablement efforts can be focused.
Cons
- Reporting: we only had access to some of the reports so would have liked to see more detail and have the ability to create custom reports.
- Licensing: we accessed qstream via Growthplay so only had access to limited features. Would like to see this extended so that we could truly experience all of the qstream benefits.
- Content Creation: we were not able to create our own questions and streams but had to rely on the external team. Self-creation and self-directed streams would have been preferable.
Return on Investment
- Reps have adopted our new sales methodology quicker and with more rigour meaning we are more successful in the field.
- We’ve been able to create scale to drive adoption. Without technologies like Qstream, we would never be able to meet our enablement and growth targets.
- More reps talking a consistent message means our customer experience has improved at the sales front. This allows us to differentiate versus the competition and ensures we win more often.
Alternatives Considered
Brainshark and MindTickle
Other Software Used
OneDrive, MS SharePoint, Litmos, Vidyard