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Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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- Setup fee optionalOptional
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Mid-sized Companies (51-1,000 employees).
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(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
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January 09, 2023
Revolution in power and options for our clients
We use Quadient Inspire to create mail merges of various degrees of complexity and formats for numerous services, advertising and marketing campaigns. This may include transactional processes such as invoices, statements, demands etc. It has enabled us to broaden the scope of what we do, from using client supplied databases to capturing information directly from pre-printed PDFs. The flexibility of this tool enables us to meet most of the demands of our customers in ways that would have been much more problematic in the past.
- I am impressed with the way that documents can be inserted as images or natively to create the greatest flexibility of production from final file sizes and formats to amending content via personalisation with the minimum of difficulty.
- The intuitive drag and drop facility in the workflows makes even complex processes easy to work with despite potentially appearing daunting at first sight.
- Modules are capable of great adaptability and precision from inserting crop marks, imposing multiple copies onto single sheets, capturing data from input documents etc that make otherwise serious problems practical to solve.
- Scripting gives almost limitless power to manipulate data and documents to fulfil the requirements of our customers across a wide breadth of possibilities.
- There is an excellent and responsive community on hand to provide expert advice when we are challenged by either the application itself or what we need to achieve using it.
- Scripting is quite daunting to the uninitiated and more help would be appreciated.
- Transactional mail is quite complex to put together but that is to be expected from its very nature. Although we did receive some additional basic training on this, it still remains a little unclear.
- Some of the error messages received during processing could be more specific so that the user can diagnose more effectively the issue at hand.
- Broad range of options to meet our clients' requirements.
- Power, speed and efficiency of processing.
- Intuitive workflow design to aid users.
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- The speed with which workflows can be created and amended increases the productivity of our department in comparison with older and less effective solutions.
- Processing is also much quicker than we were accustomed to with our previous software package. Clearly this is advantageous for what we can offer to our clients and has enabled us to offer much more than previously; including recently our largest ever campaign which would have been much more daunting in the past.
- Although such a tool comes with a significant cost, the power it provides soon makes it a worthy investment due to the increased scope of options and the reduction in preparation and processing schedules.
Previously we used Objectif Lune's PlanetPress suite. A few years ago, when I first became aware of it, this appeared to revolutionise the possibilities when compared to what went before. But now there has been a similar quantum leap thanks to Quadient Inspire. The intuitive methodology of the workflow, precision of the options within the modules, processing power and speed, plus the excellent degree of support offered in the University makes this a vast improvement and has enabled us to offer much more to our clients than would have been possible before.
Not Sure
No
We had a really complex job which involved data of variable sources and sizes resulting in output of numerous different formats. In particular, we were struggling with being able to label some of these reports with counts of pages for the different subsets. But the forums were particularly helpful and enabled to solve the problem quite quickly and also enable us to store this solution for use in future is something similar is presented to us.
- The system of modules within the workflow space is excellent and easy to follow.
- Being able to select and import artwork using conditions or variables has been especially helpful.
- I quite like the options available for naming output files using simple variable options.
- I'm still in the early stages of learning how to use scripting.
- Sometimes I wonder if the long chains of links in the design layout could be streamlined when it comes to text styles, fonts etc.
August 04, 2022
Quadient - Powerfull CCM Tool
Score 10 out of 10
Vetted Review
Verified User
In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.
- Contact customers via their choice of channel.
- Personalise customer communications.
- Can be ahead in CCM technology.
- So far everything is seems fine with Quadient products.
- They should include easy migration with all other technology.
- They should include features to rename all the layout objects automatically as per the context of the respective project.
- Inspire Content Manager to manage all the resources centrally.
- Inspire Scaler for automating the process.
- Inspire Designer for creating personalized documents.
85.71428571428571%
8.6
- Improve productivity.
- Budget friendly.
- Power full CCM tool.
- Quadient Inspire
For the past 5 years, I have been consistently using Quadient Inspire products for customer communication management. The best part of Quadient products is the easy GUI which makes it easy even for non-technical users. And Quadient has a knowledge-sharing site called Quadient University in which developers from around the world can interact with each other and share questions in the community.
30
We deal with all types of CCM projects such as Healthcare, Banking, Utilities, Telecommunication, Life Insurance domains etc. We have been able to achieve the desired output by using various Quadient Inspire products. Nowadays we are mainly using few Quadiant products like Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scalar.
10
You need to be a good learner to collaborate and work with Quadient. You must know about Max Quadient products.
And the best way to master it we can do Quadient Inspire Certification. We can use Quadient Education Portal and Quadient University for self learning. We can also get information about various useful topics which can help us to be a good Quadient support person.
And the best way to master it we can do Quadient Inspire Certification. We can use Quadient Education Portal and Quadient University for self learning. We can also get information about various useful topics which can help us to be a good Quadient support person.
- Omni Channel Output
- Dynamic Communication
- Email Messanger
- Following Quadient Development Guidelines
- Learning from Quadient University
- Self Learning
- Less use of scripting
- YouTube videos
- Monthly get together virtually
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Quadient products come with several important features that make document structure very easy for developers and end users.
By using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
By using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
We would prefer to stick with Quadient and not change any evaluation and selection process. Because by using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
- Don't know
Change management was a small part of the implementation and was well-handled
The person who built the system may feel an impending sense of loss of control, as they know the system at a detailed level. They understand how it operates. They may not see some of the flaws, because they have worked around them for years. To engage these people, it is important to let them know the value of what they do is not linked to that specific legacy system. Their value is in combining rules, data and content in a way that reaches customers accurately. It helps to explain how a new system will reduce some of the re-keying parts of their job, tracking down business people, and double-checking rollout with compliance people.
- Nothing
- Online Training
Yes, I feel we should have follow Quadient guidelines for configuring Quadient products.The configuration for all Quadient products is exactly what we can do with minimum efforts. You will never feel too broad or complicated as they have made all the tools very easy to understand even for the non-technical user.
So far I have not found any additional configuration or customization for any of the Quadient products. But as per my self learning and I raided that Quadient University for custom configuration and customization, there are user manuals that can help us while doing this activity for Quadient Inspire products.
No, we have not purchased any premium support from Quadient. The reason we have not opted for premium support is because we are able to do most of the work without any hassle at the moment. And for some minor issues we can also get the desired support by using primary support.
No
As I mentioned earlier we have not purchased any premium support from Quadient as we are able to do most of the work at the moment without any hassle. And for some minor issues we can also get the desired support by using primary support.
But sometimes when I am stuck in any development work I always prefer Quadient University and there I always get all my questions answered.
But sometimes when I am stuck in any development work I always prefer Quadient University and there I always get all my questions answered.
- Data Processing
- Design
- Omni Channel Output
- Script Library
- Imposition Script
- Nothing
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
- No at the moment
I have no idea on this.
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
There were few basic principles we followed at that time.
We had made a plan and according to that plan we asked for each item from the seller. We had cleared all our doubts in the initial communication. We were very proactive in our communication. We also discussed emergency matters.
We had made a plan and according to that plan we asked for each item from the seller. We had cleared all our doubts in the initial communication. We were very proactive in our communication. We also discussed emergency matters.
Anyone can follow below given tips for successful deal.
Make a plan. Before you reach out to your vendors, know what it is you're going to ask.
Make a plan. Before you reach out to your vendors, know what it is you're going to ask.
Be proactive in your communication. Early communication is always more welcome than suddenly reaching out in an emergency.
Find a win-win solution.
Ask for the most.
No
- We are currently working on R15
- New features are there in every section (Data Input, Layout Design etc.)
- More new features
- Less use of scripting
No
July 13, 2021
Brilliant software that will do exactly what you need it to, if you know what you need it to do.
Score 10 out of 10
Vetted Review
Verified User
We use Quadient Inspire as a core to our output creation methodology. Without this software, we would struggle to create most of our tangible content.
- Creates PDFs
- Manipulates data
- Efficient operations
- Cost
- Steep learning curve
- It isn't wide spread enough to be able to get help from just about anyone.
N/A
N/A
- This software runs an entire department.
We have looked at no other software.
No such thing exists
Yes
It was fixed in the next version of the software.
I once asked how to do something in the software, the technical support member ended up doing the job for me. Outstanding!