Quadient Inspire

Quadient provides great support for all their slivers, platinum and any partners that associate with Quadient.
They provide support through e-mails, bots, calls and in-person meeting to put the customer's priority first on the list.
Along with this you can also access Quadient University where you can discuss your queries and can get resolved.

Most of our support is handled via email, but they do respond quickly and have tools for us to upload packages for them to investigate.

Although I do like the simplicity of creating a ticket simply by sending an email, I would like the ability to view the progress of an issue (including multiple tickets from my company) in a tool designed for this purpose. I likely support more of the minor requests personally before they are sent as support requests. But those that go do go out as tickets are difficult to manage unless someone includes me on the request. I am not in favor of more emails. So a tool would be best for me. I do enjoy the robust nature of university.quadient.com. This is a fantastic resource for myself and others at RRD. I would like a more structured and scheduled way to review the underlying architecture and a way for us to map that for review as well as a way for Quadient to present how modifications to this architecture could benefit our production.

Good support in Brazil

We have had great support for this product for both issue resolution as well as new feature requests. Quadient is easy to work with and their team does a great job communicating their new features as they become available.