Quadient Inspire

Quadient Inspire

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.9 out of 100
Top Rated
Quadient Inspire

Overview

Recent Reviews

Satisfied User

10 out of 10
November 26, 2021
We currently use Quadient Inspire for the majority of [our] VDP. [It's] the best tool available in the industry and makes it very easy to …
Continue reading

Quadient yeah!

10 out of 10
November 18, 2021
Inspire is used across several business units to handle communications ranging from marketing, statements, financial planning, …
Continue reading

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Quadient Inspire, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Quadient Inspire?

Quadient Inspire, formerly GMC Inspire, is an enterprise communication platform enabling large enterprises to consistently deliver relevant personalized messages, at the right time through the preferred channel. Quadient Inspire is a complete platform to plan, design, validate and produce…

Entry-level set up fee?

  • Setup fee optionalOptional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

16 people want pricing too

Alternatives Pricing

What is Microsoft Dynamics 365 Customer Insights?

Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.

What is Zoho CRM Plus?

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Quadient Inspire?

Quadient's Customer Experience Management solution helps companies create a nimble, effective, and unified customer communications infrastructure to deliver a complete omnichannel customer experience that spans the entire customer journey.

Quadient Inspire Features

  • Supported: Rapidly create communication templates for all physical and digital channels from a single design interface.
  • Supported: Increase response rates and track engagement with mobile phone and in-app push notifications that feature rich content including images, text and action links and buttons.
  • Supported: Powerful and flexible deployments for cloud, hybrid, and on-premise.

Quadient Inspire Screenshots

Business user interface example

Quadient Inspire Video

Inspire Journey - for Customer Journey Management

Quadient Inspire Integrations

  • SAP
  • Guidewire
  • Finnova
  • WebSphere
  • WebLogic

Quadient Inspire Competitors

Quadient Inspire Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Comparisons

View all alternatives

Compare with

Frequently Asked Questions

What is Quadient Inspire?

Quadient Inspire, formerly GMC Inspire, is an enterprise communication platform enabling large enterprises to consistently deliver relevant personalized messages, at the right time through the preferred channel. Quadient Inspire is a complete platform to plan, design, validate and produce especially written communication optimized for all scenarios. It contains extensive features for ETL, integration and deployment.

What is Quadient Inspire's best feature?

Reviewers rate Professional Services highest, with a score of 8.8.

Who uses Quadient Inspire?

The most common users of Quadient Inspire are from Enterprises (1,001+ employees) and the Printing industry.

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
Not all level one support personnel are well versed in what [seems] to matter, they should have minimal cursory knowledge. Too often the issue needs to be escalated after having spent too much time with level one responding to questions when that input was provided with the initial incident reporting.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Every person I've interacted with at Quadient support, from the specialists who helped us design our solution to the tech support team who fields my panicked emails, has been superb. They're knowledgeable, fast and dedicated. I've had show-stopping, catastrophic errors resolved in minutes and extremely complex never-before-seen issues resolved quickly. They know what they're doing and they don't stop until your problem is solved, often without the tiresome back and forth you see from other vendors. They get your problem fixed right the first time.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Quadient Support is always available to answer questions and quickly determine issues and are very knowledgeable about the products they support. I also like having an assigned representative from support as having that consistent customer experience from support is also very helpful, although each support person I have worked with has been super friendly and knowledgeable.
Brian Cox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have had great support for this product for both issue resolution as well as new feature requests. Quadient is easy to work with and their team does a great job communicating their new features as they become available.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Overall Quadient team is very responsive and willing to come to the table and provide valuable information and resolution for problems. What tier of support you have would defiantly impact the experience you have. Had some challenges with a few members of the support team , but when brought up with the vendor it was quickly resolved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Anytime we have reached out to support they have helped to solve any issues that we have encountered. The trainers have been great when we have had onsite and remote. They have done a great job of giving examples to specific issues we have encountered with jobs.
November 01, 2021

An engine for success

Ed Walter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Although I do like the simplicity of creating a ticket simply by sending an email, I would like the ability to view the progress of an issue (including multiple tickets from my company) in a tool designed for this purpose. I likely support more of the minor requests personally before they are sent as support requests. But those that go do go out as tickets are difficult to manage unless someone includes me on the request. I am not in favor of more emails. So a tool would be best for me. I do enjoy the robust nature of university.quadient.com. This is a fantastic resource for myself and others at RRD. I would like a more structured and scheduled way to review the underlying architecture and a way for us to map that for review as well as a way for Quadient to present how modifications to this architecture could benefit our production.
Score 10 out of 10
Vetted Review
Verified User
Review Source
There is only one location you can get support; you simply cannot just ask on random forums as no one uses this software outside of the world of print. You have to go to the website but there are some people on there that are so knowledgeable it is scary! Never had a problem getting an answer to what I need.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Great staff who are really passionate and knowledgeable about the solutions. They have people who want to understand your companies requirements and help create solutions that fit your needs and improve your business. However, sometimes it can be hard getting in contact with the right person and as they are often busy it can sometimes take a while for people to respond to you.
December 18, 2019

Inspire - Brief Overview

Score 10 out of 10
Vetted Review
Verified User
Review Source
Quadient Support has been by-and-large highly responsive to our inquiries, and extremely patient with your various use-case specific technical problems. We have identified several bugs over the years that have always received prompt hot fixes that we could deploy into production to resolve our problems. The only negative experience I have had with them so far was getting license files for a new build-out of our environment, however given the unusual nature of our contract and the request it was not unexpected.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Answers always seem to be prompt and helpful with a level of detail befitting the experience of the respective user making the enquiry. This can even involve someone creating a workflow to not only solve the problem but also help the questioner perhaps understand some of the principles involved.