Name: QUALCO Collections & Recoveries
Author: QUALCO S.A.

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QUALCO Collections & Recoveries (QCR) is a debt management software designed to build and optimize collections and recoveries operations. According to the vendor, QCR provides a modern, digital-first approach to debt management and is suitable for organizations of all sizes, from low volume to tier one international businesses. QCR caters to a wide range of professions and industries, including banking and financial services, debt management companies, creditors and lenders, collections and recovery agencies, as well as retail and e-commerce.

## Key Features

**Highly Scalable**: According to the vendor, QCR is designed to support collections and recoveries operations of varying complexity and can be used by organizations of all sizes.

**Improved Cash Flow**: The vendor claims that QCR eliminates manual work, centralizes accounts receivable processing, and proactively ensures timely collections, potentially resulting in increased cash flow of up to 35%.

**3x More Cases Handled**: QCR allows users to easily design segmentation, strategies, and channel business models, which the vendor says can lead to a threefold increase in the number of cases handled through its streamlined web user interface.

**Enhanced Customer Experience**: QCR enables omnichannel customer engagement and self-service capabilities, facilitating seamless digital integration and optimal solutions throughout the collections process, according to the vendor.

**Operational Efficiency**: The vendor states that QCR efficiently combines in-house collections and outsourcing operations, empowering business users to drive and manage operations within the platform.

**Swift Onboarding**: QCR is pre-integrated with major banking systems, payment processors, and messaging providers, allowing quick onboarding and effective management of new portfolios via APIs, as claimed by the vendor.

**System of Record Capabilities**: According to the vendor, QCR provides flexible payment allocation mechanisms, comprehensive client invoicing and remittance operations, and advanced configuration options for generating accounting journal entries.

**Developed for Openness**: The vendor claims that QCR is a cloud-native solution that supports open API-enabled ecosystems, offering off-the-shelf batch and online APIs and pre-integration with major banking systems and service providers.

**Covering All Delinquency Stages**: QCR supports in-house collections, outsourced collections, legal management, restructuring, collateral and real properties, and corporate management, covering the entire credit lifecycle, according to the vendor.

**Omnichannel Collections**: QCR enables engaging with customers across channels, providing a seamless and consistent experience throughout the collections process, as claimed by the vendor.

QUALCO Collections & Recoveries (QCR) is a comprehensive, modular enterprise platform that provides a forward-looking and digital-first approach to debt management. This software aims to help financial organizations optimize their collections and recovery operations by streamlining all activities in one place. The system supports the whole credit lifecycle from high-risk performing, early-stage delinquency to legal & recoveries and can handle banking products as well as non-banking debts.

One of QCR's key features is its ability to deliver an omnichannel customer experience with self-service capabilities, resulting in seamless interactions with customers while maximizing recovery potential and enhancing liquidity for the organization. With real-time reporting and robust analysis tools constantly monitoring collection performance, it empowers financial institutions to collect more with less by reducing costs and improving productivity. Furthermore, proactive strategies like segmentation models can be designed within the software itself according to unique business needs without involving vendors or extensive IT support personnel.

QUALCO Collections & Recoveries, from QUALCO headquartered in Athens, is presented as an enterprise platform that manages, automates and streamlines an organisation’s C&R operations.

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What is QUALCO Collections & Recoveries?