CareLogic EHR, by Qualifacts

CareLogic EHR, by Qualifacts

Score 9.2 out of 10
CareLogic EHR, by Qualifacts


What is CareLogic EHR, by Qualifacts?

Qualifacts, headquartered in Nashville, is the developer of the CareLogic enterprise electronic health record system. CareLogic provides scheduling, documentation, billing and reporting designed specifically for behavioral health and human services organizations across the United States.
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  • HIPAA compliance (9)

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What is CareLogic EHR, by Qualifacts?

Qualifacts, headquartered in Nashville, is the developer of the CareLogic enterprise electronic health record system. CareLogic provides scheduling, documentation, billing and reporting designed specifically for behavioral health and human services organizations across the United States.

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Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

4.2Avg 7.9

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

6.5Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

5.6Avg 7.5

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

4.4Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

2.6Avg 7.9
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Product Details

What is CareLogic EHR, by Qualifacts?

CareLogic is an ONC-certified, web-based electronic health record (EHR) system designed specifically for behavioral (mental) health and human services organizations. Configurable, the EHR software gives providers a suite of clinical, administrative and financial capabilities including: scheduling, intake, treatment planning, service documentation, ePrescribing, consumer engagement, billing and reporting.

CareLogic Analytics offers teams the ability to organize, visualize, and act on data. With its database of reports and dashboards, along with tools to generate custom reports, dashboards, and visualizations, CareLogic Analytics streamlines data management and drives informed decisions. Its ODBC/JDBC Connector in CareLogic Analytics allows organization to use any preferred analytics tools or data warehouse, and pull from multiple data sources to create dashboards, visualizations, and insights, or flow data directly into spreadsheets.

CareLogic features include:
  • Scheduling – Improve productivity and operate more efficiently at the front desk and in the field.
  • Billing and revenue cycle management – To boost claims rate and ease audits a breeze, the CareLogic claims engine and advanced Golden Thread capabilities.
  • Analytics and reporting – An extensive library of interactive, dynamic reports and dashboards.
  • Performance dashboards – Share real-time insights across teams to identify areas of improvement and boost productivity.
  • Custom form building tools – Customize workflows to collect organization-specific documentation.
  • The Golden Thread – Ensure that assessment and treatment plan information is accurately woven throughout documentation.
  • Interdisciplinary treatment plan – Improve staff productivity using a streamlined, highly flexible treatment plan workflow.
  • IMPACT for outcomes management – Support better client outcomes with an integrated, comprehensive screening, assessment and outcome instruments.
  • Clinical quality measures (CQM) reporting – Drive improvements in care and outcomes with CQM dashboards and reports.
  • ePrescribing – Address patient safety concerns and reduce the potential for error by managing prescriptions online.
  • Mobile application – Leverage a mobile solution at the point of care regardless of internet connectivity.
  • Consumer engagement – Support the triple aim of improved health outcomes, better patient care and lower costs.
CareLogic is a product from Qualifacts headquartered in Nashville. Founded in 2000, Qualifacts states they use a Software as a Service (SaaS) delivery model to ensure fast implementations, low total cost of ownership and a user friendly experience.

CareLogic EHR, by Qualifacts Features

Electronic Medical Records Features

  • Supported: Patient portal

Medical Security and Privacy Features

  • Supported: HIPAA compliance

Additional Features

  • Supported: Scheduling
  • Supported: Billing and revenue management
  • Supported: Reporting and Analytics
  • Supported: Performance dashboards
  • Supported: Form building tools
  • Supported: The Golden Thread
  • Supported: Interdisciplinary treatment plan
  • Supported: IMPACT for outcomes management
  • Supported: CQM Reporting
  • Supported: ePrescribing
  • Supported: Mobile app
  • Supported: Consumer engagement

CareLogic EHR, by Qualifacts Screenshots

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CareLogic EHR, by Qualifacts Video

CareLogic is a tool designed to improve the performance, effectiveness, and outcomes of their users by empowering medical and healthcare professional with their system. For more information please visit our website

CareLogic EHR, by Qualifacts Integrations

  • Orion Practice Management System
  • Siemens Wintox
  • Merge
  • Precision Lab
  • Change Healthcare
  • Cerner
  • Infor
  • Care Evolution
  • GE Centricity
  • Mountain Bird
  • Southern Prairie Community Care
  • Baystate PVIX
  • GracHIE
  • Healthlink
  • SCHIEx
  • Methasoft
  • Pyxis MedStation
  • myStrength
  • ClientTell
  • Vital Interaction

CareLogic EHR, by Qualifacts Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Qualifacts, headquartered in Nashville, is the developer of the CareLogic enterprise electronic health record system. CareLogic provides scheduling, documentation, billing and reporting designed specifically for behavioral health and human services organizations across the United States.

Reviewers rate Patient portal highest, with a score of 9.7.

The most common users of CareLogic EHR, by Qualifacts are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-6 of 6)
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Score 10 out of 10
Vetted Review
Verified User
Our company uses Carelogic EHR, by Qualifacts to manage over 1,000+ client accounts. This program makes it easy to keep track of billing, scheduling, and notes through simple design. Different user options are well organized in specifically labeled tabs, and frequently utilized tabs are easy to favorite and view across multiple screens.
  • Easy, appointment by appointment billing break downs
  • Easy navigation between different windows in the same client account
  • Organized panes for different clinical uses
  • Crashing is a problem that we have had infrequently in the past
  • Speed can sometimes be variable
  • Time out occasionally freezes screens
Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.
Score 8 out of 10
Vetted Review
Verified User
My company utilizes CareLogic as an Electronic Medical Records. We are a health care organization that specializes in Mental health or Behavioral Health Care and we use it to track client or person served files, assessments, demographic, personal information, case notes and case management documents general documents. It stores all client information.
  • Store information
  • Data collection
  • assessments
  • intuitive design
  • auto save
  • Number of clicks
CareLogic is a more affordable EMR system and does the job of storing all the necessary data needed for a client's file. If you can think of what you would need stored you could find a space for it in CareLogic. I would say that I am of medium high tech intelligence and could navigate it fairly well. Others had a harder time and needed routine advisement on where various aspects were. I found that it was not too overwhelming and appropriate with basic teaching.
Score 7 out of 10
Vetted Review
Verified User
CareLogic is our sole health record for client information. It is used by our agency as whole to schedule appointments, document services provided, prescribe medication, and communicate across the agency regarding client information. The integrations within the system allow us to bill the insurance provider and report services to the state in compliance with our contracts.
  • Schedule based- the schedule is easy to use.
  • Documentation tied to appointment- no question regarding what to complete when a client comes in.
  • Prescription software integration with PDMP- no need to check state sites.
  • Auto-save documentation- if your internet connection goes out, all is lost.
  • Inability to privilege parts of the electronic health record based on role without rigorous setup.
  • Reporting is slow and you cannot report on everything in the system.
  • Editing forms means creating a copy of the form and making changes- old copies of the form cannot be removed.
  • Menu system is hover based- you can easily click the wrong thing.
  • There is no way to search the entire menu system.
  • There is no way to merge a client's chart if a duplicate is made.
  • System administration is only simple items, any thing else you must submit a support ticket.
CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Score 2 out of 10
Vetted Review
Verified User
  • CareLogic is good at keeping summaries of clients on each page. At one glance, I'm able to see most of the necessary information for a client such as their picture, insurance, plan, and links to relevant notes.
  • I've never tried the CareLogic mobile application, however, if it is anything as convenient as CareLogic being hosted in the cloud then it would be a great asset. Being that CareLogic is hosted in the cloud I can access it from a few select devices approved by the system.
  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
CareLogic is great if you don't have the budget to purchase a better system. Although I've never used any other system of this type, I still would not recommend it to a colleague. I believe that the only thing it does well is archiving all your patient data.
Score 3 out of 10
Vetted Review
Verified User
  • Accommodates for mental health clinicians and medical staff charting needs.
  • Has MAR option for logging medications.
  • Has ability to track and utilize care plans for patients.
  • Not the best MAR for nursing staff to administer medications.
  • Information does not spill over or connect very easily from different areas of the platform.
CareLogic may work best for only mental health professionals requiring basic or minimum charting needs. It is not ideal for medical staff.
Stephanie Barnhart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
  • It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
  • Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
  • While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.
CareLogic is well suited for large organizations who have the financial means to employ their own IT and reporting staff. It is very capable of handling a number of different programs within an agency and is usually very quick, especially when considering the amount of data their servers hold. Smaller organizations and independent practitioners may find it to be too cost-prohibitive.
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