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CareLogic EHR

CareLogic EHR


What is CareLogic EHR?

Qualifacts, headquartered in Nashville, is the developer of the CareLogic enterprise electronic health record system. CareLogic provides scheduling, documentation, billing and reporting designed specifically for behavioral health and human services organizations across the United States.

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TrustRadius Insights

Users of CareLogic utilize the platform as an Electronic Medical Records system to track and manage client information in healthcare …
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Popular Features

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  • HIPAA compliance (6)
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What is CareLogic EHR?

Qualifacts, headquartered in Nashville, is the developer of the CareLogic enterprise electronic health record system. CareLogic provides scheduling, documentation, billing and reporting designed specifically for behavioral health and human services organizations across the United States.

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Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

Avg 7.3

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

Avg 7.8
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Product Details

What is CareLogic EHR?

The CareLogic EHR by Qualifacts is a web-based Electronic Health Record (EHR) designed exclusively for behavioral health and human services. CareLogic helps agencies achieve operational efficiency, improve client outcomes, enhance revenue cycle management, and achieve interoperability goals. It is engineered to meet the intricate needs of enterprise-level organizations, multi-location or multi-state facilities, Autism/IDD agencies, SUD treatment, and is adept at supporting CCBHCs. It also supports community care and virtual care settings with mobile accessibility and an integrated patient portal.

CareLogic includes a suite of clinical, administrative, and financial functionalities to ensure every aspect of client care is interconnected, reducing redundancies and improving efficiency. CareLogic provides functionality for intake, scheduling, treatment planning, documentation, alerts, progress notes, ePrescribing, billing, analytics, reporting, outcome tracking, and business intelligence.

CareLogic enhances clinical operations management and the user experience, boasting a minimal click user experience. Its clinical workflows, custom service documents, and form builder capabilities, combined with clinical decision support tools, and a library of evidence-based clinical assessments, drive quality services and outcomes. With advanced outcome instruments, clinicians can measure changes over time and see real‐time data on client progress with visual clinical indicators, population health management reports, and standard outcomes reports. It also includes electronic prescribing and medication management to reduce errors and ensure medication adherence. The Electronic Visit Verification module gathers required data elements and transports them to the data aggregator.

The EHR allows agencies to tailor the system to any unique workflows with self-service capabilities and update processes as needs or regulations change, with the need for IT intervention. This flexibility extends to the reporting capabilities, allowing agencies to configure ad-hoc reports, outcome tracking, and real-time dashboards to demonstrate performance and make data-driven decisions.

CareLogic supports financial operations through integrated revenue cycle management, helping agencies navigate special state requirements, generate clean claims, and meet the needs of value-based reimbursement. It includes insurance eligibility verification, claim scrubbing, and a rules-driven validation engine with ongoing alerts about services that need completion before claim submission. Claim validation reduces errors, and accelerates revenue collection for billable services.

CareLogic ensures adherence to laws and incentive programs, including HIPAA, 42CFR Part 2, Promoting Interoperability, Quality Payment Program (MIPS or APM), and state-specific reporting. State-specific reporting services include report maintenance, state updates, data submission support, and guidance on best practices. The EHR's interoperability enables data exchange with other systems, hospitals, labs, pharmacies, and HIEs.

CareLogic is securely hosted on managed and continuously supervised servers, adhering to security and compliance protocols that encompass persistent SSL encryption, ONC certifications, and SOC 2 Type I and II certificates. For enhanced security, CareLogic offers two-factor authentication and Single Sign-On. According to the vendor, the implementation process typically takes less than six months, and customer support that ensures that agencies can maximize the use of their EHR.

CareLogic EHR Features

Billing and Claims Management Features

  • Supported: Real-time eligibility verification
  • Supported: Coding
  • Supported: Claims management
  • Supported: Claim scrubbing
  • Supported: Electronic Claim Submission
  • Supported: Automated Claim Tracking
  • Supported: Streamlined Data Entry
  • Supported: HIPAA Compliance
  • Supported: Reporting
  • Supported: Financial Reporting
  • Supported: Revenue Cycle Management

Patient Scheduling Features

  • Supported: Physician Scheduling
  • Supported: Rule-based scheduling
  • Supported: Automated appointment reminders
  • Supported: Multi-location support
  • Supported: Calendar interface

Electronic Medical Records Features

  • Supported: Charting / document management
  • Supported: Templates
  • Supported: E-prescribing
  • Supported: SOAP Notes
  • Supported: Lab and Imaging Integration
  • Supported: Patient portal
  • Supported: Mobile/tablet support
  • Supported: Meaningful Use Certified
  • Supported: ONC-ATCB Certified
  • Supported: Customization
  • Supported: Billing System Integration
  • Supported: Standard Chart Templates
  • Supported: Workflow automation

Medical Security and Privacy Features

  • Supported: Role-based permission levels
  • Supported: Password Policies
  • Supported: Data backups and redundancy
  • Supported: HIPAA compliance

Workflow and Scale Features

  • Supported: Task tracking
  • Supported: Referrals
  • Supported: Specialty-specific workflows

CareLogic EHR Screenshots

Screenshot of Screenshot of Screenshot of Client profile/dashboardScreenshot of Form builderScreenshot of Client list / caseloadScreenshot of Menu management toolsScreenshot of Menu management toolsScreenshot of Menu navigation

CareLogic EHR Video

CareLogic EHR Integrations

CareLogic EHR Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

Qualifacts, headquartered in Nashville, is the developer of the CareLogic enterprise electronic health record system. CareLogic provides scheduling, documentation, billing and reporting designed specifically for behavioral health and human services organizations across the United States.

Reviewers rate Patient portal and HIPAA compliance highest, with a score of 10.

The most common users of CareLogic EHR are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of CareLogic utilize the platform as an Electronic Medical Records system to track and manage client information in healthcare organizations specializing in Mental Health or Behavioral Health Care. This comprehensive software allows users to store and access various types of client data, including files, assessments, demographic information, and case notes. The simple design of CareLogic makes it easy for users to keep track of billing, scheduling, and notes through specifically labeled tabs for convenient access and navigation.

One of the notable features of CareLogic is the ability to favorite frequently used tabs, allowing users to quickly view them across multiple screens for convenience. As a result, caregivers can efficiently schedule appointments, document services provided, prescribe medication, and facilitate communication within the agency regarding client information. The integrations within CareLogic also enable seamless billing processes with insurance providers and reporting services to ensure compliance with contractual obligations.

Overall, CareLogic serves as a crucial tool for healthcare organizations in managing client information effectively and efficiently. With its user-friendly interface and comprehensive features, this electronic medical records system streamlines administrative tasks and enhances communication across the agency while maintaining compliance with industry standards.

Intuitive and Easy to Navigate: Many users have praised CareLogic for its intuitive interface and easy navigation. They appreciate how the software is designed specifically for behavioral health users, eliminating unnecessary paperwork and data.

Web-based Accessibility: The fact that CareLogic is web-based has been seen as a major advantage by reviewers. Being able to access the software from anywhere has made it convenient for users, allowing them to work remotely or on-the-go.

Customizable Nature: Reviewers have appreciated the customizable nature of CareLogic. They mention that the software can be tailored to fit the unique needs of each organization, making it adaptable and flexible for different practices.

Difficult to obtain information for customized reports: Some users have found it challenging to gather the necessary data from CareLogic for creating customized reports in Pentaho if they are not familiar with building reports.

Reliance on external program for electronic prescriptions: Users have mentioned that CareLogic relies on an external program to transmit electronic prescriptions, which requires exiting out of the document they are working on. This additional system also incurs an extra cost.

Frequent need for updates and workarounds: Several users have expressed frustration with the constant need for updates and workarounds in CareLogic's functionality. They speculate that this may be due to their agency's location and unique needs, but find it tiresome to always worry about finding a workaround for broken or outdated features.

Users commonly recommend the following:

  1. Take the time to fully understand all the features. Users suggest investing time in exploring all the features of the software to maximize its effectiveness.

  2. Consider ease of use and potential components. Users advise evaluating the ease of use for clinicians and discussing potential components that the agency may not want to pay for.

  3. Set up the software before testing with employees. Users recommend setting up the software before sending it out for employee testing.

Attribute Ratings


(1-6 of 6)
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Score 10 out of 10
Vetted Review
Verified User
  • Easy, appointment by appointment billing break downs
  • Easy navigation between different windows in the same client account
  • Organized panes for different clinical uses
  • Crashing is a problem that we have had infrequently in the past
  • Speed can sometimes be variable
  • Time out occasionally freezes screens
Score 7 out of 10
Vetted Review
Verified User
  • Schedule based- the schedule is easy to use.
  • Documentation tied to appointment- no question regarding what to complete when a client comes in.
  • Prescription software integration with PDMP- no need to check state sites.
  • Auto-save documentation- if your internet connection goes out, all is lost.
  • Inability to privilege parts of the electronic health record based on role without rigorous setup.
  • Reporting is slow and you cannot report on everything in the system.
  • Editing forms means creating a copy of the form and making changes- old copies of the form cannot be removed.
  • Menu system is hover based- you can easily click the wrong thing.
  • There is no way to search the entire menu system.
  • There is no way to merge a client's chart if a duplicate is made.
  • System administration is only simple items, any thing else you must submit a support ticket.
Score 2 out of 10
Vetted Review
Verified User
  • CareLogic is good at keeping summaries of clients on each page. At one glance, I'm able to see most of the necessary information for a client such as their picture, insurance, plan, and links to relevant notes.
  • I've never tried the CareLogic mobile application, however, if it is anything as convenient as CareLogic being hosted in the cloud then it would be a great asset. Being that CareLogic is hosted in the cloud I can access it from a few select devices approved by the system.
  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
Score 3 out of 10
Vetted Review
Verified User
  • Accommodates for mental health clinicians and medical staff charting needs.
  • Has MAR option for logging medications.
  • Has ability to track and utilize care plans for patients.
  • Not the best MAR for nursing staff to administer medications.
  • Information does not spill over or connect very easily from different areas of the platform.
Stephanie Barnhart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
  • It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
  • Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
  • While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.
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