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Qualifacts Insync

Qualifacts Insync

Overview

What is Qualifacts Insync?

Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

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Recent Reviews

TrustRadius Insights

Insync Healthcare Solutions serves as an Electronic Medical Record and billing system, fulfilling the needs of healthcare organizations …
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Review of Insync

6 out of 10
November 25, 2021
We use InSync to provide support for our clinical staff as they administer service to our clients.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Templates (15)
    3.8
    38%
  • Charting / document management (15)
    3.8
    38%
  • Claims management (14)
    3.4
    34%
  • Real-time eligibility verification (14)
    3.3
    33%
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Pricing

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Unavailable

What is Qualifacts Insync?

Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

3.4
Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

7.8
Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

3.5
Avg 7.2

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

8.6
Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

8.3
Avg 7.8
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Product Details

What is Qualifacts Insync?

Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.


Configurable to the practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device.


InSync’s platform boasts flexibility across a variety of medical specialties, including mental health, substance abuse, OB/GYN, physical and speech therapy, pediatrics and primary care practices. ONC certified and HIPAA and Cures Act compliant.

Qualifacts Insync Features

Billing and Claims Management Features

  • Supported: Real-time eligibility verification
  • Supported: Coding
  • Supported: Claims management
  • Supported: Claim scrubbing
  • Supported: Electronic Claim Submission
  • Supported: Automated Claim Tracking
  • Supported: Patient billing
  • Supported: Payment Processing
  • Supported: Electronic Bill Pay
  • Supported: Online Bill Pay
  • Supported: Create Patient Statements
  • Supported: Mail or Email Patient Statements
  • Supported: Automated Alerts for Overdue Claims
  • Supported: Superbill Generation
  • Supported: Denial / Underpayment Management
  • Supported: Patient Payment Histories
  • Supported: Electronic Remittance Advice
  • Supported: Streamlined Data Entry
  • Supported: HIPAA Compliance
  • Supported: SiHCFA Compliance
  • Supported: Credit Card Processing
  • Supported: Clearinghouse Integration
  • Supported: Reporting
  • Supported: Financial Reporting
  • Supported: Revenue Cycle Management
  • Supported: Integration with EMR/EHR

Patient Scheduling Features

  • Supported: Drag-and-drop Scheduling
  • Supported: Facility Scheduling
  • Supported: Physician Scheduling
  • Supported: Rule-based scheduling
  • Supported: Automated patient check-in
  • Supported: Automated appointment reminders
  • Supported: Multi-location support
  • Supported: Calendar interface

Electronic Medical Records Features

  • Supported: Charting / document management
  • Supported: Templates
  • Supported: E-prescribing
  • Supported: SOAP Notes
  • Supported: E&M Coding Advice
  • Supported: Lab and Imaging Integration
  • Supported: Fax integration
  • Supported: Device Integration
  • Supported: Patient portal
  • Supported: Mobile/tablet support
  • Supported: Speech recognition
  • Supported: Dragon Integration
  • Supported: Integration with other EMR and PM systems
  • Supported: Ability to Coordinate Care with Specialists
  • Supported: Ability to Share Information with Different Doctors
  • Supported: Meaningful Use Certified
  • Supported: ONC-ATCB Certified
  • Supported: Customization
  • Supported: Handwriting Recognition
  • Supported: Billing System Integration
  • Supported: Standard Chart Templates
  • Supported: Custom Medical Forms
  • Supported: Custom Macro Buttons
  • Supported: Custom Fields
  • Supported: Drawing Tools (Diagnostic Images)
  • Supported: Patient Flags
  • Supported: Workflow automation
  • Supported: Ability to Take Action from Patient Record

Medical Security and Privacy Features

  • Supported: Role-based permission levels
  • Supported: Password Policies
  • Supported: Login Regulations
  • Supported: Session Backlog
  • Supported: Audit and Log Reports
  • Supported: Data backups and redundancy
  • Supported: HIPAA compliance
  • Supported: Local mode / networking failsafe

Workflow and Scale Features

  • Supported: Task tracking
  • Supported: Referrals
  • Supported: Specialty-specific workflows
  • Supported: Master Patient Index
  • Supported: Insurance Profiles
  • Supported: Multi-office / multi-physician capabilities

Qualifacts Insync Screenshots

Screenshot of InSync EMR Face sheetScreenshot of InSync EMR DashboardScreenshot of InSync EMR Patient PortalScreenshot of InSync E-prescribingScreenshot of InSync Scheduler

Qualifacts Insync Video

Qualifacts Insync Integrations

Qualifacts Insync Competitors

Qualifacts Insync Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationMobile Web
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

Valant EHR, TherapyNotes, and Kareo EHR are common alternatives for Qualifacts Insync.

Reviewers rate HIPAA compliance and Multi-office / multi-physician capabilities highest, with a score of 8.8.

The most common users of Qualifacts Insync are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(19)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Insync Healthcare Solutions serves as an Electronic Medical Record and billing system, fulfilling the needs of healthcare organizations for client communication, registration, record management, and referrals. Users appreciate its user-friendly nature and prompt customer support. The inclusion of a secure patient portal facilitates electronic communication between patients, clinicians, and administrative staff. This streamlines processes such as paper data entry and insurance verification, saving time for both clinicians and staff. Additionally, the software aids in clinical documentation, scheduling, billing, and practice reporting. Its adaptability to meet diverse regulatory requirements enables customization based on individual company needs. In mental health and substance abuse treatment clinics, Insync's platform efficiently supports clinical documentation, patient records, billing, and practice management. With a web-based version available, users have reported improved customer service and support. While some users found the implementation process exhausting and expressed frustration with limited customer support options, Insync Healthcare Solutions continues to be valued for its comprehensive features that enhance collaboration among healthcare providers and streamline outpatient clinic practices.

User-Friendly Interface: Many users have expressed their appreciation for the user-friendly interface of the Medical Record. They find it easy to navigate and perform tasks efficiently, saving them valuable time. The intuitive design and layout contribute to a positive user experience.

Customizable Forms: A significant number of reviewers have praised the Medical Record's customizable forms. This feature allows users to tailor the forms to their specific needs, ensuring that they capture all necessary information accurately. It provides flexibility in adapting the system to different specialties and workflows.

Comprehensive Billing System: Users consistently mention the comprehensive billing system as a standout feature of the Medical Record. This robust system covers various billing needs effectively, including insurance claims submission, payment processing, and revenue cycle management. It simplifies financial operations and improves overall efficiency in managing billing activities.

Difficult to use therapy group feature: Some users have found the therapy group feature difficult to navigate and integrate with third-party payers, leading to frustration and inefficiency in their workflow.

Inconvenient toggling between patient Factsheet and Profile: Several users have mentioned that they need to constantly switch between the patient Factsheet and Profile pages to access appointment details, which can be inconvenient and disrupt their workflow.

Long wait time for enhancements: Users have expressed dissatisfaction with the response time for implementing requested enhancements, stating that it can take a long time or may not happen at all. This delay in improvements can hinder their ability to effectively use the software.

Based on user feedback, here are the most common recommendations for using the software:

  1. Stay up-to-date with updates: Users have found that regularly updating the software is beneficial as it introduces new features and improvements.

  2. Ensure thorough training and setup: Users advise taking the time to properly train employees and set up the system to ensure a smooth integration into their workflow.

  3. Utilize available support: Users emphasize the importance of utilizing the support provided during implementation and beyond to effectively implement and optimize the software for their specific needs.

Overall, users recommend staying updated, investing in comprehensive training and setup, and making use of available support to maximize the software's benefits.

Attribute Ratings

Reviews

(1-17 of 17)
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Mandi Hilliker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Since we run a small behavioral health clinic with counseling, psychiatric and medication assisted treatment services, Insync Healthcare Solutions has been even more than we need. Where we see Insync being well suited is in times of expansion. Given that this solution can run a single practitioner clinic or a large one with 40 practitioners, it can grow with us and has the capability to offer services that adapt to our increasing demands. The cost of the system is a bit prohibitive for solo practitioners or very small practices, but given that it is a resource that can be sold with a business, we still consider it a great investment.
March 16, 2022

User friendly!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our experience with Insync Healthcare Solutions is hands down a better experience than our previous EMR system. The implementation process moved at our pace, took into consideration our needs, and worked well with our team. The system is much more user-friendly and does not have near the number of bugs our previous system did. Support is easy to reach and generally very helpful.
Score 9 out of 10
Vetted Review
Verified User
I will always come back to customer service first. The product is wonderful, suggestions on what our needs are always listened to and established if they can, but the care, consideration, and respectfulness that the InSync Healthcare Solutions team gives our company, no matter where they sit on the org chart, is irreplaceable. From the part-time front office staff to the CEO, they will give the same care and consideration across the board and that respectfulness makes for better outcomes when collaborating on how to keep the system, and our company, moving forward.
Score 9 out of 10
Vetted Review
Verified User
I think Insync Healthcare Solutions is perfect for mental health clinics--both small and large. There are aspects of smaller clinics that you may not want to utilize the full abilities of Insync Healthcare Solutions for (e.g., if you do any lab requests to make the cost point work well, you have to do a higher number of labs at a time). Previously I hadn't been a fan of their telehealth through Zoom add on, but they took feedback well and did lower the cost of the additional programming. I recommend it for outpatient counseling, both mental health and substance abuse, and for clinics that utilize medication prescribers like psychiatrists, nurse practitioners, and physicians assistants.
Score 10 out of 10
Vetted Review
Verified User
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For scheduling and creating case notes, Insync [Healthcare Solutions] works amazingly well. When it comes to billing, it does leave some things to be desired. Billing is a complicated process, and Insync [Healthcare Solutions] tries to simplify it a little too much. Some providers are unavailable and we have had to physically mail in claims that needed adjustments. Some payments do not post to the website so we still receive paper checks. It would be nice if they would create a way for the program to do these things. Even though it might complicate the use of Insync [Healthcare Solutions], overall it would save our billers time.
Score 9 out of 10
Vetted Review
Verified User
The implementation process was excellent! We worked diligently for MONTHS to create very specific and detailed workflows to fit our needs! Additionally, we have follow up phone calls from Support staff just to ensure things are going well. This program is very well-suited for our needs.
November 01, 2021

Insight into Insync

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Insync Healthcare Solutions is great in the behavioral health and mental health realm. The platform fits perfectly for specialty clinics, focusing on therapy programs. Insync is great for small to medium size outpatient clinics. The implementation to ease of use sets them apart from other systems. The system is less appropriate for surgical and inpatient practices, where surgical documentation and rounding are needed.
Score 10 out of 10
Vetted Review
Verified User
As a small mental health practice, Insync [Healthcare Solutions] has been invaluable to our efficiency, allowing us to spend more time with our patients. The soup-to-nuts package with integrated RCM has been a game-changer for our bottom line as well!
Score 9 out of 10
Vetted Review
Verified User
Due to the ability to customize the software, it works well for a pediatric home health agency. We get feedback from physician offices and from patients that our reports are well organized and easy to read. Our clinicians find it easy to use as well.

There are 2 missing pieces for our needs; electronic visit verification and the ability to complete OASIS assessments
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