TrustRadius Insights
Qualified is a powerful software that enables buyers and sales representatives to communicate in real time through online chats. This …
Starting at $2,500 per month
View PricingOverview
What is Qualified?
Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.
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Pricing
Growth
$2500
Cloud
per month (billed annually)
Premier
$4000
Cloud
per month (billed annually)
Enterprise
Contact Sales
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.qualified.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2,500 per month
Product Demos
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Qualified?
Qualified is a live chat, chatbot, and conversational marketing platform for companies that use Salesforce. Enterprise sales and marketing teams at B2B brands can use Qualified to grow their sales pipeline by selling more through their websites, through real-time conversations with top visitors and target accounts.
Qualified is a conversational marketing platform designed to work seamlessly with complex Salesforce configurations, so companies can leverage all of their prospect and customer data to deliver smarter, more personalized experiences, and then report on metrics within Qualified or via Salesforce reports and dashboards. The service boasts enterprise-grade reliability and security with 99.9% uptime, GDPR compliance, SOC2 compliance, and Salesforce ISV certification. Qualified is founded by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, and funded by Salesforce Ventures, Norwest Venture Partners, and Redpoint Ventures.
Qualified is a conversational marketing platform designed to work seamlessly with complex Salesforce configurations, so companies can leverage all of their prospect and customer data to deliver smarter, more personalized experiences, and then report on metrics within Qualified or via Salesforce reports and dashboards. The service boasts enterprise-grade reliability and security with 99.9% uptime, GDPR compliance, SOC2 compliance, and Salesforce ISV certification. Qualified is founded by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, and funded by Salesforce Ventures, Norwest Venture Partners, and Redpoint Ventures.
Qualified Screenshots
Qualified Integrations
- Salesforce Marketing Cloud
- Adobe Marketo Engage
- HubSpot Marketing Hub
- 6sense
- Demandbase One
- Clearbit
- Outreach
- Salesforce
- Eloqua
- ZoomInfo WebSights
- ZoomInfo Enterprise
- Clearbit Enrich
Qualified Competitors
Qualified Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.
Qualified starts at $2500.
The most common users of Qualified are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(24)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Qualified is a powerful software that enables buyers and sales representatives to communicate in real time through online chats. This feature not only facilitates instant interaction but also increases the channels for necessary action, leading to improved lead collection and conversion rates. Users can easily track who is visiting their website and monitor their activities, providing them with valuable insights into their potential customers' interests and engagement levels.
One of the standout features of Qualified is its ability to effectively engage and draw attention from popular guests. With live chat and phone call viewing capabilities, the software maximizes conversions by ensuring that no opportunities are missed. Additionally, Qualified assists in routing and communication for the sales team, streamlining the process and making it more efficient. The software's user-friendly interface requires little training to get started, making it accessible for all users. Its focus on the SDR experience sets it apart from other tools, providing critical information needed during the buyer's journey. Overall, Qualified fills the communication gap between buyers and sellers, increasing business opportunities and helping organizations achieve better results.
Real-time Interactions: Users have found it beneficial to send visitors to the appropriate representatives and inform them of available routes, enhancing the overall guest experience. This feature allows for real-time interactions with guests and has been praised by multiple reviewers.
Intuitive User Interface: The ease of use and visual quality of the product has been appreciated by users. The intuitive user interface makes it easy to navigate and perform tasks quickly, resulting in a positive user experience mentioned by several reviewers.
Salesforce Integration: Users have been impressed with the Salesforce integration, which provides clear insight into website visitors and their activities. This integration helps streamline sales and marketing efforts, as noted by multiple reviewers.
Inefficient Conversation Setup: Some users have found that the conversation setup process with Qualified can be time-consuming and could benefit from improved efficiency. They suggest that it would be more efficient if the setup process was streamlined and made more user-friendly.
Lack of Internal Notes in Chat: Users have mentioned that having internal notes within the chat interface would be beneficial for the conversation setup process, allowing for better coordination and information sharing among team members. This feature could enhance collaboration and improve overall communication during conversations.
High Pricing for Small-Scale Businesses: Several users have expressed a desire for a pricing structure that is more suitable for small-scale businesses, as they feel that the current pricing offered by Qualified is too high. Offering more affordable options or customizable plans specifically designed for smaller businesses would make Qualified's services more accessible to a wider range of customers.
Users commonly recommend Qualified for its great communication, easy setup experiences, and fantastic customer support. They advise working closely with the support team for implementation and ongoing support. Users also suggest having dedicated reps to manage chat for increased value from the product. Furthermore, they highly recommend Qualified for its excellent customer service and being a superior solution. Users recommend not overcomplicating the implementation of Qualified and starting with a broad targeting approach. They also suggest taking advantage of the University materials and using Qualified as the conversational chat platform if you have Salesforce. Additionally, users believe that investing in training to understand how to use Qualified effectively is beneficial. Overall, users think that Qualified is a powerful, easy-to-use tool with excellent customer support and highly recommend it for everyone in sales.
Reviews
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March 31, 2022
With virtues to manage interactions on our website.
Qualified provides an integrated development environment (IDE) with various programming languages, allows us to conduct interviews and calculate qualifications for assigned projects.
Qualified is very useful for recruiters to measure and compare candidate performance based on factors like code submissions, execution time, test results, and more.
With Qualified, evaluators can repeat sessions and estimate participants' thought processes, methods, and outcomes using the code playback tool.
Qualified options make it easy for HR to develop and customize exams tailored to candidates' jobs and experience levels.
- Qualified provides a collaborative workspace where multiple developers can code in real time at the same time.
- Live chat, chatbots, voice interactions, and screen sharing allow VIPs to connect in real time.
- It may take a while to adjust for newbies unfamiliar with Qualified.
- The Qualified admin panel may seem confusing at first.
March 29, 2022
Conversational Marketing that helps your Sales Reps!
Most of our clients have problems with their lead time and inefficiency in lead management. A lot of budgets have been located for acquisition through digital channels and SEO, but once they are able to bring the leads to the landing page or website, they fail to convert them with the right engagement, time relevancy, and manner. Qualified helps to convert those leads right on the website with tools like qualifications questioning, lead capturing, meeting booking, etc.
- Conversational marketing
- Automate lead generation
- Salesforce integration
- Previous conversation tracker
- Dynamic messaging
March 27, 2022
Best communication app we can use
Score 8 out of 10
Vetted Review
Verified User
Qualified has made communication very easy with the customers or clients. Using this tool has filled the communication gap and no opportunities are missed to get the business to widen. It has great features on voice calling which can be used in or out of the organization and it gives a wide range of expected output from customers. Using this tool helped to gain a better connection with customers which exceeds the business needs.
- Communication is done very well with integrity.
- Configuration of the tool is very simple and can be adapted in any business area.
- Voice calling, call forwarding using chat bots helped a lot with less human resources required.
- The UI can be improved with new features.
- Proper document should be provided and support services.
- Pricing must be moderate, it's way too high for small scale business.
March 21, 2022
A Tool Every Sales Org Needs!
Our organization is using Qualified to ensure we don't miss out on opportunities. The issue right now is that our company is missing out on too many opportunities when prospects visit our website and decide not to request more information because no one is available to assist them. Our sales organization will be using this tool to ensure that we don't miss out on any opportunities. Qualified will help us with routing and communication.
- Configuration
- Routing
- Implementation
- Pricing structure
- Multi language chats
Make it easy for buyers and sales representatives to communicate in real time through online chats.
With capabilities to collect leads, increase channels to take necessary action.
It is possible to see who is visiting our website and what the company is doing.
Very effective in engaging and drawing attention to our most popular guests. Allows viewing of live chat and phone calls to maximize conversions.
- It is beneficial to send visitors to the appropriate representatives and inform them of the routes that are available to them.
- It is essential for real-time interactions with our guests.
- Conversation setup with Qualified takes time.
- Internal notes in chat would be very beneficial.
March 15, 2022
We love Qualified.
Being a part of the sales team I am the frontline user for Qualified. I am the one on our backend speaking to people on our website. I am able to provide them with my calendar, see what they are viewing on the website and transfer the conversation to another team member if needed.
- Ease of use.
- Visual
- Quality
- Routing leads to correct team members.
- Notifications
- Not allowing people to book on calendar within a hour.
March 15, 2022
Love using Qualified!
I love Qualified! It allows my team to see who is visiting our site and allows us to interact with them directly. This has helped us communicate as humans over the site and has helped us to create opportunities.
- Helps us to see who is visiting our site.
- Helps us to be able to communicate as humans.
- Helps to create opportunities.
- I wish Qualified would be able to filter good/bad contacts on the site.
- I wish Qualified filtered out our employees on the site.
- Qualified is organized well and user friendly, there isn't much to complain about!
March 15, 2022
Qualified is legit for chat functionality!
We use Qualified for our chat feature - we have a team of 20 SDR’s who use it.
- Easy to navigate.
- Love the reporting functionality.
- Easy to deploy.
- Great account management team.
- Not sure if there’s a mobile version?
- Is there phone support?
- What other languages does it offer?
July 19, 2021
You need Qualified!
Qualified is primarily be utilized by our SDR team as they are the ones “manning” our chat as well as cataloging the activity they can track through the Qualified console. It is being indirectly used by our AEs and AMs when website visitors book a meeting with them via the chatbot.
- Great support, we love our CSM
- Great at driving super warm/qualified leads to our sales org
- Very easy to use UI
- Love the integration with Salesforce
- Easier way to track/report website activity for specific visitors
- Mapping website activity to Salesforce
What I love about Qualified is, unlike their competition, the product is 100% focused on the SDR experience. This isn't a marketing tool -even if marketers like me deploy and manage it. Qualified is a sales enablement platform that provides sales departments leveraging Salesforce with critical information during the buyer's journey:
- Who is visiting the website?
- What are they looking at?
- What's the easiest way to contact them directly?
- Are they on my target list and can I ensure my AE gets notified ASAP?
- Salesforce integration.
- Clear insight into who is visiting your website and where.
- Intuitive UI that SDRs will enjoy using vs dread using.
- If you're a HubSpot shop, the experience will be limited.
June 18, 2021
Amazing tool for the SDRs
Qualified was used by the SDR team to capture website visitors and convert them to leads. When visitors are on the website, the SDR team will monitor the web pages that the visitor is browsing. If the visitors are on critical pages that signal that they are evaluating for new tools (pages such as pricing pages, data coverage/quality compared to other competitors), SDRs will engage with the right message in the chat bot.
- Good insight into what product the prospect is interested in
- Engage the prospect when they are at the researching phase and form a human connection
- Know when prospects that you are actively targeting are on the website and use that in messaging
- Distraction from other focused work, as the alerts are interruptive and you have to be ready to hop on a chat/call whenever