Piper the AI SDR by Qualified

Score9 out of 10

37 Reviews and Ratings

What is Piper the AI SDR by Qualified?

The Qualified product suite automatically identifies, engages, and converts website visitors into pipeline. Piper the AI SDR Agent engages these buyers around the clock with live chat, answers questions, to convert prospects into pipeline.

Categories & Use Cases

AI Sales Agent

Media

Screenshot of Meet with qualified leads right on your website. Use live chat, voice-calls, and bots to sell smarter.

Screenshot of We'll alert your sales team the moment qualified leads land on your website and tell you exactly who they are, powered by apps like Salesforce, Pardot, 6Sense, Marketo, and Clearbit.

Screenshot of Engage qualified prospects in real-time, high-fidelity sales conversations with live chat and voice calls.

Screenshot of Use Chat Bots to engage visitors, capture leads, ask qualification questions, and book sales meetings.

1 / 5

Screenshot of Meet with qualified leads right on your website. Use live chat, voice-calls, and bots to sell smarter.

Verified User

Team Lead in Marketing (201-500 employees employees)

Use Cases and Deployment Scope

Piper the AI SDR by Qualified now serves has our main chat resource for inbound traffic on the website. We no longer need to have SDRs be logged into qualified and can apply answers at any hour of the day. In addition, we use Piper the AI SDR by Qualified for closed lost nurture campaigns and for general no-MQL event follow-up.

Pros

Piper the AI SDR is able to get a great understanding of all content and the website and can easily answer questions
Piper the AI SDR does an excellent job doing outbound emails and many people replying reply as if she were a real person
Piper the AI SDR does an excellent job qualifying new leads before booking demos
Piper the AI SDR is able to easily route people to support

Cons

Piper the AI SDR can get tripped up when someone asks a question we weren't prepared for. Example Does the webinar cost money? Of course not but we didn't specifically put anywhere that it doesn't, and she can get confused
Piper the AI SDR can sometimes get overzealous and try do things she isn't able to like help someone download an ebook
There are some trigger limitations for email but we are aware it is on the features roadmap

Return on Investment

Piper the AI SDR has 10x the results we see from Closed Lost Nurture programs. She is able to reference closed lost reasons and we have had a number of positive responses to that campaign in just a few short months
We are able to add greater meeting restrictions increasing trust with sales as we use the AI tool to get them meetings
We are able to use Qualiifed to book meetings directly from our events getting us way ahead of the follow-up process

Usability

Other Software Used

Adobe Marketo Engage, UserGems, Sendoso

Verified User

Manager in Marketing (201-500 employees employees)

Use Cases and Deployment Scope

It's helping us to engage with leads who are visiting the website much quicker, and allow them to reach the right point of contact with ease. It speeds up the contact processes, and allows people who have direct questions to ask and get immediate results, and be pointed in the right direction to a wide range of content available.

Pros

Engages with prospects in local language
Engages personally with returning visitors
Can present various different experiences and CTA's to different website visitors.

Cons

The backend could be made easier when creating multiple experiences for different languages

Return on Investment

Seen engagement from previous inactive customers return and re-engage
Seen brand new leads qualify through the AI SDR.

Usability

Other Software Used

HubSpot Marketing Hub, ZeroBounce, ON24

Verified User

Contributor in Sales (201-500 employees employees)

Use Cases and Deployment Scope

We use Piper the AI SDR by Qualified to help generate pipeline and leads from our website, and follow up with event leads, making sure they get routed to the appropriate BDR and AE.

Pros

Qualifying Leads
Booking Meetings
Nurture

Cons

Reporting
Multimodality

Return on Investment

Increase in quality meetings
Time savings
Higher speed to lead

Usability

Alternatives Considered

6sense

Other Software Used

Highspot, Gong, LinkedIn Sales Navigator for Gmail

Gustavo Orozco

Business Development Representative in Sales at Recurly (51-200 employees employees)

Use Cases and Deployment Scope

Our organization is using Qualified to ensure we don't miss out on opportunities. The issue right now is that our company is missing out on too many opportunities when prospects visit our website and decide not to request more information because no one is available to assist them. Our sales organization will be using this tool to ensure that we don't miss out on any opportunities. Qualified will help us with routing and communication.

Pros

Configuration
Routing
Implementation

Cons

Pricing structure
Multi language chats

Most Important Features

customer support
implementation time
user friendly

Return on Investment

More meetings with target accounts
More closed won opportunities

Alternatives Considered

Drift

Daniell Mercer View profile

Software Development Engineer in Information Technology at Persistent Systems (10,001+ employees employees)

Use Cases and Deployment Scope

Make it easy for buyers and sales representatives to communicate in real time through online chats. With capabilities to collect leads, increase channels to take necessary action. It is possible to see who is visiting our website and what the company is doing. Very effective in engaging and drawing attention to our most popular guests. Allows viewing of live chat and phone calls to maximize conversions.

Pros

It is beneficial to send visitors to the appropriate representatives and inform them of the routes that are available to them.
It is essential for real-time interactions with our guests.

Cons

Conversation setup with Qualified takes time.
Internal notes in chat would be very beneficial.

Most Important Features

It's essential Qualified allows you to create a custom chatbot for your website to attract visitors, produce and qualify leads, and book appointments.
Qualified for phone calls and starting voice conversations directly from the website.
Qualified is great at setting up qualified meetings with hot prospects to keep the company's business going.

Return on Investment

Useful to attract new consumers.
Take steps to expand the portfolio of projects.
To increase conversion rates, use visualization and live chat in addition to voice calls.
Save time for engineering and contracting teams.
Enable artificial intelligence to forecast purchase intent so sales professionals can focus on accounts that are ready to buy.
Drive lead generation, pipeline, and revenue for sales and marketing teams.

Alternatives Considered

SalesboxAI, Oracle Digital Assistant and Exceed.ai

Other Software Used

Oracle Digital Assistant, Luma, Conversica

HubSpot Marketing Hub

Fin

Drift, now part of salesloft

Piper the AI SDR by Qualified

What is Piper the AI SDR by Qualified?

Categories & Use Cases

Media