Qualified

Real-time Interactions: Users have found it beneficial to send visitors to the appropriate representatives and inform them of available routes, enhancing the overall guest experience. This feature allows for real-time interactions with guests and has been praised by multiple reviewers.

Intuitive User Interface: The ease of use and visual quality of the product has been appreciated by users. The intuitive user interface makes it easy to navigate and perform tasks quickly, resulting in a positive user experience mentioned by several reviewers.

Salesforce Integration: Users have been impressed with the Salesforce integration, which provides clear insight into website visitors and their activities. This integration helps streamline sales and marketing efforts, as noted by multiple reviewers.

Inefficient Conversation Setup: Some users have found that the conversation setup process with Qualified can be time-consuming and could benefit from improved efficiency. They suggest that it would be more efficient if the setup process was streamlined and made more user-friendly.

Lack of Internal Notes in Chat: Users have mentioned that having internal notes within the chat interface would be beneficial for the conversation setup process, allowing for better coordination and information sharing among team members. This feature could enhance collaboration and improve overall communication during conversations.

High Pricing for Small-Scale Businesses: Several users have expressed a desire for a pricing structure that is more suitable for small-scale businesses, as they feel that the current pricing offered by Qualified is too high. Offering more affordable options or customizable plans specifically designed for smaller businesses would make Qualified's services more accessible to a wider range of customers.

Users commonly recommend Qualified for its great communication, easy setup experiences, and fantastic customer support. They advise working closely with the support team for implementation and ongoing support. Users also suggest having dedicated reps to manage chat for increased value from the product. Furthermore, they highly recommend Qualified for its excellent customer service and being a superior solution. Users recommend not overcomplicating the implementation of Qualified and starting with a broad targeting approach. They also suggest taking advantage of the University materials and using Qualified as the conversational chat platform if you have Salesforce. Additionally, users believe that investing in training to understand how to use Qualified effectively is beneficial. Overall, users think that Qualified is a powerful, easy-to-use tool with excellent customer support and highly recommend it for everyone in sales.