Qualtrics XM Discover

Qualtrics XM Discover
Formerly Clarabridge Studio

About TrustRadius Scoring
Score 6.6 out of 100
Qualtrics XM Discover

Overview

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Pricing

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What is Qualtrics XM Discover?

Qualtrics XM Discover (formerly Clarabridge Studio) helps users understand how customers and employees feel about a company without having to ask. XM Discover combs through every platform to understand how people feel about the brand.

Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Qualtrics XM Discover?

Qualtrics XM Discover (formerly Clarabridge Studio) helps users understand how customers and employees feel about a company without having to ask. XM Discover combs through every platform to understand how people feel about the brand.

Qualtrics XM Discover Integrations

Qualtrics XM Discover Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

 (8)

Reviews

(1-3 of 3)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
We used Clarabridge for over 4 years. We used it for our Social Media sites and interacting with our consumers. We handled Facebook, IG and Twitter from CXS.
We stopped using it August 2020 when we converted to another system. We found that CXS didn't handle what we needed it to handle. That included DMs on IG, The program constantly crashing and not being reliable and no real assistance figuring out why we continued to get into Facebook Jail.
  • Organization
  • User Friendly for Support
  • Ease of Reporting
  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
I wouldn't recommend Clarabridge. The support staff that they have really does work hard. I think that if they were able to get the Social Media platforms better integrated and having maybe someone on the inside of FB or IG to help their consumers get around being jailed that would make me give them more than 5 stars.
Brandon Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are one of their only ones using it for internal HR uses.

Currently, Clarabridge is being used by Talent and Culture (HR) to assess mainly exit interviews but also to look into survey results. In use for exits, we are trying to analyze anything and everything from why employees are leaving to legal issues, etc. In survey analysis of current employees, we take the data and want to hear the voice of employees in order to truly get a strong understanding of things they like and do not like.
  • Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
  • Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
  • Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Gino Abbate III, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives.
  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
  • User interface could be more intuitive.
Call centers with heavy volumes can really benefit from Clarabridge.
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