Quantum Metric Reviews

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Score 8.3 out of 101

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Reviews (1-25 of 25)

Jess Johnson profile photo
October 22, 2019

Great initial experience

Score 10 out of 10
Vetted Review
Reseller
Review Source
Our company recently deployed and began using Quantum Metric (QM) for a large government client. The client operates much like a B2C business, advertising and attracting users to their site who then can compare and purchase a solution.

The client has struggled with understanding where users have problems on their site, and how they can resolve the issues.

It is primarily being used by the marketing and user experience teams. The dashboard and how it presents data is very user-friendly. Yes, a lot of the data is available in regular analytics tools, but it is presented better.

What is really special about QM is how it surfaces issues such as "rage clicking," or spending a lot of time typing, waiting for page loads - those issues that sometimes cause users to abandon a site.

And then I really like the view, I don't recall the name, but it shows a laptop, tablet, and phone then shows live (I think they are live) users going through your site on each of those devices. Yesterday, I saw a user from Florida on a phone, a user from Texas on a laptop, and a user from Tennessee on a tablet - all at the same time - going through the site.
  • Surfacing problems and identifying the issues are easy and intuitive
  • Presenting information logically
  • Ability to quickly replay problem sessions
  • The level of security is excellent to help protect user's privacy
  • Integration with other tools is not fully baked
If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.

If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.
Read Jess Johnson's full review
Erica D'Aloia profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metrics has been one of the best tools I have ever used. Being able to see customer sessions and replays has been extremely eye-opening for identifying customer pain points and issues to having a better understanding of the customer experiences and product finding methods on our site. Additionally, our Quantum Metrics account management team has gone above and beyond in their level of service by helping build dashboards, tag new events, quantify errors/issues and understand the full customer journey.

It is used throughout the company from the IT team in monitoring cart and checkout alerts to category merchants looking at heatmaps to see a page's performance and engagement. Quantum Metrics has become a business-critical tool we use on a daily basis, and I personally learn something new about our site or our customers every time I watch a session.
  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
  • It would be great if we could see some of our sessions for a long time period.
  • Had to see heatmaps for modals that live throughout the site such as navigation or search bar.
Quantum Metrics is great for all websites, regardless of how complex the website the business is. It is not great for mobile apps since there can be some security issues with data/session replay with Apple iOS versions.
Read Erica D'Aloia's full review
Salil Chatrath profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have been using Quantum Metric for few months now. Initially it's being used by Product and UX teams to understand our customers' top pain points and to determine our next set of roadmap items. Over time we plan to fully roll it out to our QA teams and customer service teams (where we can actually see recordings to validate the customer issues). One particular use case we are doing it to validate the post release QA to see live customers interact with any new feature.
  • Opportunity Analysis- This particular feature helps us to prioritize which of the glitches/enhancements to focus on from a list of million possibilities. Having a dollar value for each possible fix drives clear business value.
  • Error occurrences - Usually we have separate APM tools to determine the tech issues. QM gives us one snapshot view for all the tech errors and combined with user recordings it makes life of PM easy to get the fix done.
  • Rage Clicks - Usability is a big concern for platforms like ours which serves users across multiple type of devices. What are the possible usability blockers which causes customer to abandon the journey is highly useful.
  • Search Anything - There's a top bar which is intutive and I can search anything from a event name to order confirmation number which is great!
  • Running multivariate tests using QM. As more and more companies are moving towards testing approach, setting and running a test quickly and accurately will be good enhancement.
  • Integrations with other monitoring tools like Runscope/pagerduty/new relic
It's great to visually see how users are using your product and see your features being used/not used.
Read Salil Chatrath's full review
Ben Anderson profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric (QM) on our eCommerce website which is available on desktop and mobile devices. QM helps us understand customer behavior, identify struggles and determine where we can make improvements. We've been able to find critical drop offs in conversion rates for various parts of the site and prioritize bug fixes and updates. I have been involved with the team at QM in creating customized dashboards and tracking events. These have given us insight into user trends that we had no way of getting through any other tool (we use several other analytical tools). The replay feature has been extremely useful. We have been able to see consumer struggles at a personal level and diagnose issues much more quickly. Currently the Ecommerce and IT teams use QM extensively, but I have also been an advocate for using QM through all teams, eCommerce, Marketing, Brand, UX, Finance, and IT.
  • Interactions tab that shows a heatmap. Includes conversion rates based on interactions with different aspects of the page.
  • Customization of funnels (although not all users can do this)
  • Watch user playback including in real time
  • Customize-able dashboards with a large variety of cards
  • Reports & alerts allowing automation of important metric updates
  • Ability to share links with others easily including searches and replays
  • User interface takes some time to get used to, not totally intuitive (search, creating dashboard cards, etc.)
  • Not all functions are available to all users and takes time to get proper permissions (pro and con)
I've already recommended using QM to many colleagues and will continue to do so. I believe the tool is indispensable in understanding consumer behavior and getting insights where other tools cannot. QM is very well suited for a large eCommerce site. Although it may not be needed for smaller sites, I believe that it would still be useful in seeing where consumers are having difficulty and falling out of the sales funnel at great rates. We do not use QM as the source of truth for sales data or even web analytics but it is extremely valuable for user research and identifying site problems.
Read Ben Anderson's full review
Bill Saffold profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Implemented QM for our outlet eCommerce business. It is primarily being used by the sit managements team to explore UX issues to understand user pain points. Additionally, the team has found great value in leveraging the tool to understand and research user errors and site functionality errors and issues.

Having QM has solved the issue our team had of quantifying potential opportunity/errors thus helping for business case development and prioritization. Additionally, it has been incredibly useful being able to leverage heat maps and user replays to help communicate with development and UX teams when addressing issues and enhancements.

  • Assessing and quantifying value of specific events.
  • Event tracking.
  • Customer service/success help and guidance.
  • Replays and heatmaps.
  • Amount of information available through QM can be overwhelming... deciding where to start.
I've recommended Quantum Metric to a few different colleagues, as I believe this tool is excellent for taking eCommerce user research to another level - gaining not only deeper insights but also quantifying the impact. I would not us QM solely as an analytics tool and/or replacement to something like Google Analytics... especially if you are a retailer looking to analyze product sales.
Read Bill Saffold's full review
Marcos Yeh Chai profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric to review client sessions and debug their specific problems and errors. Our web application extends worldwide; connecting transfers between different countries and cross currency, makes it very complex and very specific issues can happen. To determine the problem more specifically, it helps to review client's journey from start to end of session. It also works great as a monitoring tool to watch KPI and dashboards in real time.
  • Review in detail client's session like watching a movie of how it plays out.
  • Easy to find API responses.
  • Protects very well client's private information.
  • Easy to share session functionality, so other people can review same session.
  • Sometimes the session UI isn't displayed, but tech support can remedy that.
It's great for troubleshooting, very detailed view. Great for micro level analysis.

Would have to research more, if it works for customer experience analysis at a more macro level; if it captures all the different tags from the API interactions. Haven't really used much for this type of analysis. Definitely worth exploring for sure.
Read Marcos Yeh Chai's full review
Jose Araya profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
In Western Union different teams across the company have access to Quantum Metrics (for example Fraud Support, Webcare, Content team, etc.). In my department specifically, we use it in different ways since our team is in charge of overseeing part of the health of the websites/mobile apps. We use it mainly in two ways:

One of the ways we use QM is to have/create different dashboards to monitor the certain behavior of certain APIs or error codes, as well as to see statistics of website behavior in general.

The other and main way we usually use it is to give support to every day escalations that are sent to us either by customer service, another employee or the customer him/herself. We are able to see the exact behavior of the customer and the website and analyze the videos and logs to determine the exact issue that the customer/website is facing. It's really useful since sometimes there are issues that cannot be simply seen by checking logs and it helps us out with seeing it all from a customer/user perspective.

Overall, QM is an excellent tool that my team is very pleased to possess.
  • Provides clear video sessions of the customer interaction - Helps put your in the shoes of the customer
  • Provides clear step-by-step logs of behavior - Gives clarity on every single action made by the customer
  • Has a vast amount of filters - Gives a large sum of options to be able to pinpoint specific scenarios
  • There are some occasions where the sessions will not be recorded properly or it is very hard to see. (small font, not captured at all, etc)
  • It would be great if sessions 60+ days were available.
I believe that two of the best ways where Quantum Metrics is well suited is with monitoring and issue triage.

Monitoring: Quantum Metrics captures APIs very well and all types of detailed data properly adequately. This helps monitor the behavior of a certain platform or service to ensure that nothing is out of order.

Issue triage: Helps put a Quantum Metrics user in the shoes of the customer and analyze the issue faced by him/her, and afterwards, gives thorough visibility to engineering teams that analyze the session and/or logs of the same to assist in the resolution of the defect.
Read Jose Araya's full review
Jason LeBoeuf profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric on a daily basis within both the eCom and IT teams. We watch reply sessions of every customer service issue sent to us from the CS team each morning. Then based on those findings, create tickets for IT to review and build fixes for any issues uncovered.
  • Session review
  • Issue reporting
  • Custom alerts for known issue tracking
  • Dashboard UX
  • Reporting functionality
  • User training
We couldn’t have survived our site launch without having Quantum Metric available to watch user sessions to uncover issues. Then the ongoing daily use is critical in managing our customer journey experience going forward. If you don’t have at least one resource that can learn and use the tool, then it might not be that useful to you.
Read Jason LeBoeuf's full review
Christian Calvo profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric (QM) is of great use for us. It enables us to understand customer experience, get statistics, isolate issues and find opportunities. It is used by several departments within our organization, and almost for every customer issue we end up linking it to a QM replay to show how the issue is experienced and we use the network and request information to escalate to engineering.
  • Replaying sessions
  • Give statistics
  • Network tab
  • Sometimes losing some CSS makes it a challenge to see some replays
It is very good for figuring out customer issues
It is very good for getting statistics and compare behavior in different segments.
The heat maps and interactions give good information for marketing and UX design teams.
Read Christian Calvo's full review
Mark McGuire profile photo
October 04, 2019

Best tool

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use it to identify customer problems they have with their JCP accounts. Our customers provide reviews via Foresee survey comments and detail any problems they have with our website. I read and watch the Quantum recordings associated with these issues daily, and if there are problems we can solve I forward them to our operations and customer service teams to make our customers happy again.
  • Quantum allows me to see the problems our customers have trying to log in to their account. This is our biggest customer complaint.
  • Customer could not see an order, it disappears from the cart. Our operations team can see what happened then go to Splunk and identify the problem.
  • Customer needed help with shipping questions. If our customer wants free shipping, we can look at cart values and decide thresholds, to allow free shipping.
  • Sometimes the recording is not available (rarely).
The tool is great!
Read Mark McGuire's full review
Gloria Lago profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We added Quantum tracking to our Digital Magazine Product landing pages, most of our digital Order Form Pages/Confirmation Page, and our online Customer Care page for TNY. This tool has grown from just being a Consumer Marketing tool so now being used across multiple departments at Conde Nast. Primarily we use this tool for Order Form Optimizations.
  • Our Customer Success partner, Kelly - is amazing and one of the biggest reasons we wanted to continue using Quantum. She invests a lot of time with us!
  • Opportunities area in the dashboard has been particularly useful in the UI. We have caught a few errors on our pages ahead of time that we have been able to correct on time.
  • It's a tool that does take a little while to get used to and segmentation in the tool isn't always the most obvious
I think it is a great tool if you are working on site optimizations and want to track user behavior. Having the live session replay is a great add to the tool.
Read Gloria Lago's full review
Parag Doshi profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, QM is being used at the enterprise level. Among the debugging tools available in the market with the ability to provide customer session history, Quantum Metrics has been found one of the most effective tools. Replaying customer sessions helps the team identify the true issues and pain points. Once a team has a better understanding of the customer issues, we can take necessary actions to ensure to fix the issue and provide better customer experience. Quantum Metrics Team's walk through session has been really helpful in building new dashboards, editing existing ones, tagging new events, quantifying errors/issues and ultimately understanding the full customer journey. A tool to walk you through the customer pain journey which helps an enterprise to improve it.
  • User friendly.
  • Session replay to pinpoint customer pain. It would be great if we could see some of our sessions for more than 30 days.
  • Ability to view the network logs along with the session.
  • Need customer sessions for more than 30 days in a few cases.
  • Adding an ability to view server-level logs if possible.
Especially in scenarios that can not be reproduced by the QA Team, we always rely on QM session to understand the exact steps.
Read Parag Doshi's full review
Josh Allred profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is being used across the whole organization. The program helps us identify specific issues related to the website and mobile app. It provides insight and a closer look at the customer experience.
  • The support has been phenomenal.
  • Cutting edge technology.
  • Transparency and a drive to provide better insight and accountability.
  • Some missing functionality
  • Updates
  • Turnaround
Quantum Metric provides us a very unique look into the customer experience. It helps us identify bugs and areas for improvement. We are able to make significant changes to our approach based on the data and sessions Quantum Metric provides.
Read Josh Allred's full review
Christian Kemsies profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've been using Quantum Metric for a couple of month now and we already identified and fixed multiple pain points for our customers. The tool is mainly used by product and UX but is also integrated in our Customer Service processes to better support our customers, if they report issues to us. Quantum Metric has become an important tool for us to get better insights into our customers behavior.
  • Cross platform user recordings, one tool fits all (iOs, Android, mobile Web and Desktop)
  • Identifying possible frustration and Rage Clicks - one of my favourite ways to find pain points in our products.
  • Jira integration - it is easy to directly create tickets from QM in Jira and share a recording with the team so it starts right before the issue happens.
  • The filter options can be overwhelming and it is not always easy to identify which attributes actually have data behind them
Quantum Metric has become a trusted partner in identifying frictions within our checkout process. We had multiple iterations already to optimize our design to ease the process for our customers. Quantum Metric is now part of every new feature launch we do, to get first hand data on how customers interact with new release features.
Read Christian Kemsies's full review
Kamal Dua profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
QM is one of the tools that my team uses day in / day out for troubleshooting customer issues, replaying customer session and finding various technical issues experienced by our customers. Its a go-to tool not just for the replay session feature but also for daily reporting, and funnels. QM has taken a giant leap in integrating with other tools such as Amplitude, TopBox, Splunk, Evergage etc. We have been able to troubleshoot a wide range of issues affecting the customers and make changes in our user interface, product design, and content. Seamless integration with the web and app.
  • Filter for specific events, errors our customers received and seeing the overall impact.
  • Integration with other tools.
  • Fast replay.
  • QM team takes feedback and help resolve issues faster and also implement new features.
  • Dashboard and reporting.
  • Alerts.
  • Reporting on specific customer segments.
  • Retention of customer replay sessions for a longer duration.
The customer replay session is the main core of this tool. We have identified many issues which could only be possible while replaying sessions. One of the other big advantage of this tool is the integration with other tools.
It is not suited or a replacement for an analytics tool, but for basic analytics it is fine.
Read Kamal Dua's full review
Nancy Hom profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric has become a critical tool in our organization. It has been deployed on a combination of external applications and internal applications, mainly C2C but also B2C and B2B applications, providing us with insights as to how the applications are being used. This tool has been powerful in helping to identify customer struggles, but also to discover use cases that we hadn't envisioned until we started looking at not only the customer behavior but also the system data that supported the user session.
  • Easy implementation and integration. Since Quantum Metric is java-based, this has removed the dependency on supporting and managing SDKs and infrastructure.
  • Quantum Metric UI is extremely intuitive and allows the majority of users to use the tool efficiently without a ton of training.
  • Quantum Metric continues to expand its feature list and capabilities. I've worked with many other tools, and it's amazing how quickly new features are deployed.
  • Quantum Metric is taking a lead in integrating its tool with other vendors.
  • Quantum Metric's data extract and reporting capabilities are limited. I would like the ability to better define data extract properties.
  • Quantum Metric's funnel charts could be improved, mainly in the UI area.
One area where Quantum Metric helped us is in identifying fraud patterns, specifically to identify sites that posed as ours (phishing). It has also really allowed our Marketing Team to understand how the customer interacted with our pages, and whether they led to a conversion or where they struggled. One scenario that we are currently working on is to integrate Quantum Metric data with our application on a real-time basis, which could drive an alternative to the current customer experience.
Read Nancy Hom's full review
Ishan Parikh profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is used across the whole organisation ranging from analytics, IT, eCommerce teams and merchandisers. Quantum Metric allows us to surface issues in a timely manner as tagging of issues is quick and being able to see videos allows us to validate tags. We have been able to troubleshoot a wide range of issues affecting the customer ranging from top funnel such as inventory availability and bottom funnel such as issues while checking out on certain device/browser combinations.
  • Tracking of complex issues takes minutes, with other analytical tools it would take a hours or days of development work to set up tracking of certain events.
  • Integration with Big Query, this allows us to look at large data sets in conjunction with other analytical tools.
  • Integration of events and errors within videos allows for validation of events and also allows for better understanding of own website in an easy to consume format, example being able to see API's firing on different pages.
  • Minor UI changes like ability to annotate within events and errors to keep history of issues within the interface.
  • Wishlist - widgets for mobile to keep track for important events around the clock.
Quantum is well suited for getting a real time understanding of the issues faced by the customer and to get an understanding of how different levels throughout the website affect conversion and revenue. Less suited if using as a reporting tool to disseminate reports throughout the organisation.
Read Ishan Parikh's full review
Marc Jutten profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metrics on our Mobile App, Mobile Website, and desktop website, to understand our customers' behavior, identify the hidden struggles and issues that they face, and to prioritize the identified problems or opportunities. All the verticals within the Product Management team use it for quantitative research, using the heavily customizable dashboards, or for qualitative user research, by analyzing customers' session playbacks.
  • Highly customizable dashboards.
  • Unique cross-platform video playback capabilities.
  • Helps in Prioritizing identified issues.
  • It makes crash analysis easier due to Crashlytics integration.
  • Mobile app heat maps are not available
Quantum Metric is well suited if you are looking for a cross-platform tool that supports not only web or only app. The tool is also really well suited in big teams with different product teams, as every product team can have customized dashboards.
Read Marc Jutten's full review
Krisztina Orban profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric makes it easy to understand and troubleshoot issues, hence gives us the ability to find out and address customer frustrations. Not only can we review all customer interactions with our platforms, but we can also easily see stats and reports on how often such issues occur giving us an overall picture of our products' performance and customers' behavior.
  • Quantum Metric highlighted usability issues and bugs that were not noticed nor reported before.
  • We can filter for specific errors our customers received, see the overall impact, and act accordingly.
  • We can understand how our users are interacting with our platforms, when and how do they convert, and what the possible causes of abandonment are.
  • Filtering is a little complicated.
  • It is easy to get lost while navigating on the platform, especially if looking for a specific issue.
It is really good to review recordings of customer interactions based on errors/issues occurred, or when we just want to see how our users are reacting to a new features, change of user flows etc. The tool is also great for basic analytics.
What could be improved is the grouping or categorization capabilities of the recordings. There are plenty of filters, but they are quite complicated to work with.
Read Krisztina Orban's full review
Enrique Membreno profile photo
November 04, 2019

Quantum Metric Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is used in digital analytics or by any teams interested to report or monitor user sessions and KPIs trends in real-time or historically. The information is converted to charts, funnels, and other LPI trends for the webs and web applications.
  • It's the most reliable tool we have in use to replay and explore user sessions from the last 3 months in web and web applications to find errors in APIs, UI or UX.
  • it's used by my team in digital analytics to check error trends on the user sessions as well as to review charts, dashboards, and funnels to monitor trends on global scale or by country.
  • Another useful solution is the heatmaps for the web and web applications since these interactions are used by engineering to help to develop the products.
  • We can see up to 3 months' worth of user sessions it would be nice to increase that limit.
  • If you can enhance filters to do more robust comparisons it would be something to look for in the future.
It's a good troubleshooting tool to identify and monitor API or event issues for webs and web applications and to check dashboards related to business KPIs for those platforms. It is not as robust as other analytics tools if what you want is to monitor more complex funnels, KPI and KPOs.
Read Enrique Membreno's full review
Gytis Juzenas profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Quantum Metric is the tool of the tools, which is really helpful for reviewing customers' actions, system responses, and other logged information, which was used for customer experience, and services provided to the end-user. On the other hand, there are many other options, as you can check live customer sessions, on different platforms at the same time. A lot of different analytics options, funnels, and other data. Quantum Metric made life way easier for my self, my colleagues, and even for the teams, who have the first contact with the customer.
  • Easy to use.
  • Fast and reliable tool for everyday work.
  • A lot of information is provided within the session, so there is no need to use most of the other tools.
  • Sometimes there are implementation issues.
Quantum Metric is great when you want the possibility to see all mandatory information, what customer clicked, taped, information entered, etc. All customer details are visible after accepted the GDPR rules. All the information is encrypted. A lot of different ways to build dashboards, to see alerts, funnels, and other information as error counts, and error trends. There are pre-built features for top pages, platforms, browsers, etc.
Read Gytis Juzenas's full review
PAULIUS BUCINSKAS profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is being used widely by the digital part of the organization. From regional product teams for analytic purposes to IT support teams supporting end-user issues and improving UX of WU digital products. It allows us to perform deeper investigation and analysis in customers' issues and helps us to find more bugs proactively in order to catch them before it affects our customers.
  • "Live Replay" option allows us to discover issues faster and resolve them before it causes a big impact on end customers.
  • "Search" option gives a lot of different options to select when building a search and that allows to create more accurate and focused search.
  • Lots of different analytics options like "Funnels", "Reports" and etc. allows us to monitor and check the health of company services.
  • "Search Users" option could be more intuitive. Sometimes it is hard to find the user by the options we have at the moment in the tool.
It is very useful when you need to investigate customer issues. If the user got some kind of error using your company services and was not able to provide much information about the issue itself, you would be able to check customer sessions and determine what happened.
Read PAULIUS BUCINSKAS's full review
Aidas Savickas profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric has
become one of our main go-to tools which we use for monitoring the performance
of websites/apps as well as troubleshooting customer experience related technical issues. The session replay feature gives us very
good visibility and detailed insight into customer struggles and issues.
  • Session replay.
  • Data analysis and dashboards.
  • Intuitive user interface.
  • The session replay data could be stored for a longer period of time.
The session replay feature is extremely beneficial when we need to investigate customer issues. We can review the session at any speed, find the error that customers were getting, how many customers got affected and what the conversion rate is for these impacted customers.
Read Aidas Savickas's full review
Priti Asai / Thakkar profile photo
May 25, 2019

QM way to go!

Score 7 out of 10
Vetted Review
Verified User
Review Source
We have used it as a real user monitoring tool. We utilized it for identifying customer struggles, quantifying impact, and conversion associated with promotions or any issue.
  • Data analysis
  • Replays
  • Technical details need to be more organized.
  • Segregation of features by user group example: business users, technical users, analytics users.
For conversion impact by issues/ events, it's perfectly suited.
Getting performance metrics and capturing all network logs still needs improvement to get 10 out of 10.
Read Priti Asai / Thakkar's full review
No photo available
November 04, 2019

It's worth it to use!

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used in an all-digital organization, it helps us to identify and solve issues our customers were having while transacting. In QM we can search for customer's sessions and go through all the steps the customers followed, it is very useful to identify the pain points the customer has.
  • QM has a great search query with multiple options.
  • QM provides multiple charts and stats to evaluate and check trends.
  • QM has many features that help users to find and analyze the customer session.
  • QM needs to improve documentation and training. That part is not that good.
  • Sometimes it's quite slow and also sometimes does not display correct numbers.
  • Sometimes it is not capturing all data or we cannot replay the session, it shows a blank screen.
If you need to see what your customer was doing and identify the issue customers were facing, QM is your tool.
If you need a very very fast tool to analyze data, QM is not that useful.
Read this authenticated review

About Quantum Metric


Quantum Metric is a data intelligence and user experience platform. Quantum Metric helps users identify customer friction in minutes, quantify revenue impact in real-time, prioritize and align teams on where to focus, and measure digital successes over time. With Quantum Metric, you can get started in minutes, and the vendor advertises value delivery on day one.

Quantum Metric Features

Has featureAutomatic Frustration Detection using Machine Intelligence
Has featureWeb Session Replay
Has featureIdentify conversion opportunities without Data Scientists

Quantum Metric Screenshots

Quantum Metric Integrations

Quantum Metric Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Enterprise5,499Millions of Sessions / Month

Quantum Metric Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
5%
Enterprises (> 500 employees)
95%

Quantum Metric Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Social Media

Quantum Metric Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:All
Supported Languages: English