Reviews (1-14 of 14)
It is used throughout the company from the IT team in monitoring cart and checkout alerts to category merchants looking at heatmaps to see a page's performance and engagement. Quantum Metrics has become a business-critical tool we use on a daily basis, and I personally learn something new about our site or our customers every time I watch a session.
- Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
- Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
- Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
- It would be great if we could see some of our sessions for a long time period.
- Had to see heatmaps for modals that live throughout the site such as navigation or search bar.
- Opportunity Analysis- This particular feature helps us to prioritize which of the glitches/enhancements to focus on from a list of million possibilities. Having a dollar value for each possible fix drives clear business value.
- Error occurrences - Usually we have separate APM tools to determine the tech issues. QM gives us one snapshot view for all the tech errors and combined with user recordings it makes life of PM easy to get the fix done.
- Rage Clicks - Usability is a big concern for platforms like ours which serves users across multiple type of devices. What are the possible usability blockers which causes customer to abandon the journey is highly useful.
- Search Anything - There's a top bar which is intutive and I can search anything from a event name to order confirmation number which is great!
- Running multivariate tests using QM. As more and more companies are moving towards testing approach, setting and running a test quickly and accurately will be good enhancement.
- Integrations with other monitoring tools like Runscope/pagerduty/new relic
- Interactions tab that shows a heatmap. Includes conversion rates based on interactions with different aspects of the page.
- Customization of funnels (although not all users can do this)
- Watch user playback including in real time
- Customize-able dashboards with a large variety of cards
- Reports & alerts allowing automation of important metric updates
- Ability to share links with others easily including searches and replays
- User interface takes some time to get used to, not totally intuitive (search, creating dashboard cards, etc.)
- Not all functions are available to all users and takes time to get proper permissions (pro and con)
Implemented QM for our outlet eCommerce business. It is primarily being used by the sit managements team to explore UX issues to understand user pain points. Additionally, the team has found great value in leveraging the tool to understand and research user errors and site functionality errors and issues.
Having QM has solved the issue our team had of quantifying potential opportunity/errors thus helping for business case development and prioritization. Additionally, it has been incredibly useful being able to leverage heat maps and user replays to help communicate with development and UX teams when addressing issues and enhancements.
- Assessing and quantifying value of specific events.
- Event tracking.
- Customer service/success help and guidance.
- Replays and heatmaps.
- Amount of information available through QM can be overwhelming... deciding where to start.
- User friendly.
- Session replay to pinpoint customer pain. It would be great if we could see some of our sessions for more than 30 days.
- Ability to view the network logs along with the session.
- Need customer sessions for more than 30 days in a few cases.
- Adding an ability to view server-level logs if possible.
- Cross platform user recordings, one tool fits all (iOs, Android, mobile Web and Desktop)
- Identifying possible frustration and Rage Clicks - one of my favourite ways to find pain points in our products.
- Jira integration - it is easy to directly create tickets from QM in Jira and share a recording with the team so it starts right before the issue happens.
- The filter options can be overwhelming and it is not always easy to identify which attributes actually have data behind them
- Filter for specific events, errors our customers received and seeing the overall impact.
- Integration with other tools.
- Fast replay.
- QM team takes feedback and help resolve issues faster and also implement new features.
- Dashboard and reporting.
- Reporting on specific customer segments.
- Retention of customer replay sessions for a longer duration.
It is not suited or a replacement for an analytics tool, but for basic analytics it is fine.
- Easy implementation and integration. Since Quantum Metric is java-based, this has removed the dependency on supporting and managing SDKs and infrastructure.
- Quantum Metric UI is extremely intuitive and allows the majority of users to use the tool efficiently without a ton of training.
- Quantum Metric continues to expand its feature list and capabilities. I've worked with many other tools, and it's amazing how quickly new features are deployed.
- Quantum Metric is taking a lead in integrating its tool with other vendors.
- Quantum Metric's data extract and reporting capabilities are limited. I would like the ability to better define data extract properties.
- Quantum Metric's funnel charts could be improved, mainly in the UI area.
- Tracking of complex issues takes minutes, with other analytical tools it would take a hours or days of development work to set up tracking of certain events.
- Integration with Big Query, this allows us to look at large data sets in conjunction with other analytical tools.
- Integration of events and errors within videos allows for validation of events and also allows for better understanding of own website in an easy to consume format, example being able to see API's firing on different pages.
- Minor UI changes like ability to annotate within events and errors to keep history of issues within the interface.
- Wishlist - widgets for mobile to keep track for important events around the clock.
- Highly customizable dashboards.
- Unique cross-platform video playback capabilities.
- Helps in Prioritizing identified issues.
- It makes crash analysis easier due to Crashlytics integration.
- Mobile app heat maps are not available
- Quantum Metric highlighted usability issues and bugs that were not noticed nor reported before.
- We can filter for specific errors our customers received, see the overall impact, and act accordingly.
- We can understand how our users are interacting with our platforms, when and how do they convert, and what the possible causes of abandonment are.
- Filtering is a little complicated.
- It is easy to get lost while navigating on the platform, especially if looking for a specific issue.
What could be improved is the grouping or categorization capabilities of the recordings. There are plenty of filters, but they are quite complicated to work with.
become one of our main go-to tools which we use for monitoring the performance
of websites/apps as well as troubleshooting customer experience related technical issues. The session replay feature gives us very
good visibility and detailed insight into customer struggles and issues.
Getting performance metrics and capturing all network logs still needs improvement to get 10 out of 10.
Quantum Metric Scorecard Summary
About Quantum Metric
Quantum Metric is a data intelligence and user experience platform. Quantum Metric helps users identify customer friction in minutes, quantify revenue impact in real-time, prioritize and align teams on where to focus, and measure digital successes over time. With Quantum Metric, you can get started in minutes, and the vendor advertises value delivery on day one.
Quantum Metric Screenshots
Quantum Metric Integrations
Quantum Metric Competitors
|Enterprise||5,499||Millions of Sessions / Month|
Quantum Metric Customer Size Distribution
|Small Businesses (1-50 employees)||0%|
|Mid-Size Companies (51-500 employees)||5%|
|Enterprises (> 500 employees)||95%|
Quantum Metric Support Options
|Free Version||Paid Version|
Quantum Metric Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry, Mobile Web|