TrustRadius
https://media.trustradius.com/product-logos/iQ/sv/KJKDQMM952LT.JPEGBusiness Critical Tool and Excellent Customer SupportQuantum Metrics has been one of the best tools I have ever used. Being able to see customer sessions and replays has been extremely eye-opening for identifying customer pain points and issues to having a better understanding of the customer experiences and product finding methods on our site. Additionally, our Quantum Metrics account management team has gone above and beyond in their level of service by helping build dashboards, tag new events, quantify errors/issues and understand the full customer journey. It is used throughout the company from the IT team in monitoring cart and checkout alerts to category merchants looking at heatmaps to see a page's performance and engagement. Quantum Metrics has become a business-critical tool we use on a daily basis, and I personally learn something new about our site or our customers every time I watch a session.,Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website. Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience. Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.,It would be great if we could see some of our sessions for a long time period. Had to see heatmaps for modals that live throughout the site such as navigation or search bar.,10,Positive ROI impact on conversion with identifying customer frustration points. Positive ROI impact on revenue and cart abandonment with flagging customer-facing error alerts.,10,8Quantum Metrics - Easy way to build the right thing for your customerWe have been using Quantum Metric for few months now. Initially it's being used by Product and UX teams to understand our customers' top pain points and to determine our next set of roadmap items. Over time we plan to fully roll it out to our QA teams and customer service teams (where we can actually see recordings to validate the customer issues). One particular use case we are doing it to validate the post release QA to see live customers interact with any new feature.,Opportunity Analysis- This particular feature helps us to prioritize which of the glitches/enhancements to focus on from a list of million possibilities. Having a dollar value for each possible fix drives clear business value. Error occurrences - Usually we have separate APM tools to determine the tech issues. QM gives us one snapshot view for all the tech errors and combined with user recordings it makes life of PM easy to get the fix done. Rage Clicks - Usability is a big concern for platforms like ours which serves users across multiple type of devices. What are the possible usability blockers which causes customer to abandon the journey is highly useful. Search Anything - There's a top bar which is intutive and I can search anything from a event name to order confirmation number which is great!,Running multivariate tests using QM. As more and more companies are moving towards testing approach, setting and running a test quickly and accurately will be good enhancement. Integrations with other monitoring tools like Runscope/pagerduty/new relic,8,Validating a user problem before it spirals out to vast majority of users has saved us lot of time and money Shorter User research sessions by seeing user recordings is a faster and cost effective approach,7,9,Google Analytics,Google Analytics Premium, Hotjar, Google OptimizeCustomer Experience Swiss Army KnifeWe use Quantum Metric (QM) on our eCommerce website which is available on desktop and mobile devices. QM helps us understand customer behavior, identify struggles and determine where we can make improvements. We've been able to find critical drop offs in conversion rates for various parts of the site and prioritize bug fixes and updates. I have been involved with the team at QM in creating customized dashboards and tracking events. These have given us insight into user trends that we had no way of getting through any other tool (we use several other analytical tools). The replay feature has been extremely useful. We have been able to see consumer struggles at a personal level and diagnose issues much more quickly. Currently the Ecommerce and IT teams use QM extensively, but I have also been an advocate for using QM through all teams, eCommerce, Marketing, Brand, UX, Finance, and IT.,Interactions tab that shows a heatmap. Includes conversion rates based on interactions with different aspects of the page. Customization of funnels (although not all users can do this) Watch user playback including in real time Customize-able dashboards with a large variety of cards Reports & alerts allowing automation of important metric updates Ability to share links with others easily including searches and replays,User interface takes some time to get used to, not totally intuitive (search, creating dashboard cards, etc.) Not all functions are available to all users and takes time to get proper permissions (pro and con),10,Informed product development decisions and features Identified problems/bugs on site and helped us fix them quicker and more effectively Gained insights into data before, during and after product launch and aided in tracking and quantifying trends,Adobe Analytics, Google Analytics and Tableau Desktop,10,Slack, Microsoft Teams, Microsoft 365 Business,8Like an extra member of our teamImplemented QM for our outlet eCommerce business. It is primarily being used by the sit managements team to explore UX issues to understand user pain points. Additionally, the team has found great value in leveraging the tool to understand and research user errors and site functionality errors and issues.Having QM has solved the issue our team had of quantifying potential opportunity/errors thus helping for business case development and prioritization. Additionally, it has been incredibly useful being able to leverage heat maps and user replays to help communicate with development and UX teams when addressing issues and enhancements.,Assessing and quantifying value of specific events. Event tracking. Customer service/success help and guidance. Replays and heatmaps.,Amount of information available through QM can be overwhelming... deciding where to start.,9,Positive impact: increased efficiency among our team. Positive impact: focused team's efforts. Positive Impact: Increased sales through enhancements we have implemented thanks to discovery through Quantum Metric.,8,9,Quantum Metric: A tool that helps understand a customer journeyCurrently, QM is being used at the enterprise level. Among the debugging tools available in the market with the ability to provide customer session history, Quantum Metrics has been found one of the most effective tools. Replaying customer sessions helps the team identify the true issues and pain points. Once a team has a better understanding of the customer issues, we can take necessary actions to ensure to fix the issue and provide better customer experience. Quantum Metrics Team's walk through session has been really helpful in building new dashboards, editing existing ones, tagging new events, quantifying errors/issues and ultimately understanding the full customer journey. A tool to walk you through the customer pain journey which helps an enterprise to improve it.,User friendly. Session replay to pinpoint customer pain. It would be great if we could see some of our sessions for more than 30 days. Ability to view the network logs along with the session.,Need customer sessions for more than 30 days in a few cases. Adding an ability to view server-level logs if possible.,8,QM has been helping improve the customer experience for overall sites and driving more traffic. Cart conversion has started improving based on better customer experience.,Acoustic Analytics (formerly IBM Watson Customer Experience Analytics),9,JIRA Software, Oracle ATG Web Commerce, Selenium,7A unique tool for anyone looking to understand the inner workings of the customer experienceQuantum Metric is being used across the whole organization. The program helps us identify specific issues related to the website and mobile app. It provides insight and a closer look at the customer experience.,The support has been phenomenal. Cutting edge technology. Transparency and a drive to provide better insight and accountability.,Some missing functionality Updates Turnaround,9,We have been able to quickly identify specific errors that are costing us thousands, sometimes millions annually. Customer service and satisfaction is our overall goal and having the ability to dig in deeper through Quantum Metric has allowed us to reach many of those goals.,10,8Quantum Metric, more addictive than NetflixI've been using Quantum Metric for a couple of month now and we already identified and fixed multiple pain points for our customers. The tool is mainly used by product and UX but is also integrated in our Customer Service processes to better support our customers, if they report issues to us. Quantum Metric has become an important tool for us to get better insights into our customers behavior.,Cross platform user recordings, one tool fits all (iOs, Android, mobile Web and Desktop) Identifying possible frustration and Rage Clicks - one of my favourite ways to find pain points in our products. Jira integration - it is easy to directly create tickets from QM in Jira and share a recording with the team so it starts right before the issue happens.,The filter options can be overwhelming and it is not always easy to identify which attributes actually have data behind them,9,With Quantum Metric we were able to identify an issue which prevented a small set of customers from completing the checkout process, without the insight they provided we would not be able to keep the affected customers. By adding the customer recordings as direct feedback (from the customer) into the product teams, we have shortened the time to optimize our products.,8,9,Lucky OrangeTransform your customer experienceQM is one of the tools that my team uses day in / day out for troubleshooting customer issues, replaying customer session and finding various technical issues experienced by our customers. Its a go-to tool not just for the replay session feature but also for daily reporting, and funnels. QM has taken a giant leap in integrating with other tools such as Amplitude, TopBox, Splunk, Evergage etc. We have been able to troubleshoot a wide range of issues affecting the customers and make changes in our user interface, product design, and content. Seamless integration with the web and app.,Filter for specific events, errors our customers received and seeing the overall impact. Integration with other tools. Fast replay. QM team takes feedback and help resolve issues faster and also implement new features. Dashboard and reporting.,Alerts. Reporting on specific customer segments. Retention of customer replay sessions for a longer duration.,10,Had identified some major issues while replaying sessions which help reduce operational cost, and reduce the volume to the call center.,9,10,Acoustic Experience Analytics (formerly Tealeaf) and ClickTale,Splunk Enterprise, Amplitude Analytics, Adobe Analytics, Evergage, ASCENT, ServiceNow, JIRA Software,,1,Replay sessions Basic Analytics Troubleshooting,Bot attacks,Integration with VOICE of Customers tool like Topbox,9,Yes,Price Product Features,Not sure,Don't know,NA,10,Yes,we had trouble with replay session or performance of tool. it was resolved quickly.,Replay session Search customer Dashboard,Alerts,NoQuantum Metric has made it easier for us to support our customersQuantum Metric has become a critical tool in our organization. It has been deployed on a combination of external applications and internal applications, mainly C2C but also B2C and B2B applications, providing us with insights as to how the applications are being used. This tool has been powerful in helping to identify customer struggles, but also to discover use cases that we hadn't envisioned until we started looking at not only the customer behavior but also the system data that supported the user session.,Easy implementation and integration. Since Quantum Metric is java-based, this has removed the dependency on supporting and managing SDKs and infrastructure. Quantum Metric UI is extremely intuitive and allows the majority of users to use the tool efficiently without a ton of training. Quantum Metric continues to expand its feature list and capabilities. I've worked with many other tools, and it's amazing how quickly new features are deployed. Quantum Metric is taking a lead in integrating its tool with other vendors.,Quantum Metric's data extract and reporting capabilities are limited. I would like the ability to better define data extract properties. Quantum Metric's funnel charts could be improved, mainly in the UI area.,10,Positive - Has helped to reduce fraud by identifying patterns. Positive - Monitoring applications and providing the ability to identify issues quickly as well as root cause determination.,9,9,Acoustic Experience Analytics (formerly Tealeaf) and ClickTale,Splunk Cloud, Splunk Enterprise, Dynatrace Application Monitoring, Akamai Kona Site Defender, Akamai CloudTest (formerly SOASTA), Adobe AnalyticsTool that helps you understand your online business, internal systems and the customerQuantum Metric is used across the whole organisation ranging from analytics, IT, eCommerce teams and merchandisers. Quantum Metric allows us to surface issues in a timely manner as tagging of issues is quick and being able to see videos allows us to validate tags. We have been able to troubleshoot a wide range of issues affecting the customer ranging from top funnel such as inventory availability and bottom funnel such as issues while checking out on certain device/browser combinations.,Tracking of complex issues takes minutes, with other analytical tools it would take a hours or days of development work to set up tracking of certain events. Integration with Big Query, this allows us to look at large data sets in conjunction with other analytical tools. Integration of events and errors within videos allows for validation of events and also allows for better understanding of own website in an easy to consume format, example being able to see API's firing on different pages.,Minor UI changes like ability to annotate within events and errors to keep history of issues within the interface. Wishlist - widgets for mobile to keep track for important events around the clock.,10,Improved conversion for a subsection of customers by over 40% Better understanding of how customers interact with filters on category page and product pages Immediate feedback on promotions and changes made to homepage,9,10Best Cross-Platform behavioral and issue analysis tool out there.We use Quantum Metrics on our Mobile App, Mobile Website, and desktop website, to understand our customers' behavior, identify the hidden struggles and issues that they face, and to prioritize the identified problems or opportunities. All the verticals within the Product Management team use it for quantitative research, using the heavily customizable dashboards, or for qualitative user research, by analyzing customers' session playbacks.,Highly customizable dashboards. Unique cross-platform video playback capabilities. Helps in Prioritizing identified issues. It makes crash analysis easier due to Crashlytics integration.,Mobile app heat maps are not available,9,Increased conversion in the checkout funnel. Enabled us to more quickly analyze and resolve critical issues in the funnel.,8,10,Appsee Mobile App Analytics,JIRA Software, Sketch, SlackA great tool providing customer insights and analyticsQuantum Metric makes it easy to understand and troubleshoot issues, hence gives us the ability to find out and address customer frustrations. Not only can we review all customer interactions with our platforms, but we can also easily see stats and reports on how often such issues occur giving us an overall picture of our products' performance and customers' behavior.,Quantum Metric highlighted usability issues and bugs that were not noticed nor reported before. We can filter for specific errors our customers received, see the overall impact, and act accordingly. We can understand how our users are interacting with our platforms, when and how do they convert, and what the possible causes of abandonment are.,Filtering is a little complicated. It is easy to get lost while navigating on the platform, especially if looking for a specific issue.,9,The biggest impact has been on improved customer insights. We can now better understand how our users behave on our platforms so we can address and improve the features and user flows we had no insights on before.,8,10,Lucky Orange, Google Analytics and Tableau Online,Tableau Online, Google AnalyticsQuantum Metric is one of the best tools on the marketQuantum Metric has become one of our main go-to tools which we use for monitoring the performance of websites/apps as well as troubleshooting customer experience related technical issues. The session replay feature gives us very good visibility and detailed insight into customer struggles and issues.,Session replay. Data analysis and dashboards. Intuitive user interface.,The session replay data could be stored for a longer period of time.,10,Better customer experience. Faster resolution of customer issues. Improved reporting.,10,10,Acoustic Experience Analytics (formerly Tealeaf),Adobe Marketing Cloud, Amplitude Analytics, Splunk CloudQM way to go!We have used it as a real user monitoring tool. We utilized it for identifying customer struggles, quantifying impact, and conversion associated with promotions or any issue.,Data analysis Replays,Technical details need to be more organized. Segregation of features by user group example: business users, technical users, analytics users.,7,It helped get the results for promotional events. Helped in technical issue impact analysis and calculating dollar impact.,,Akamai Ion, Dynatrace
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Quantum Metric
16 Ratings
Score 8.2 out of 101
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Quantum Metric Reviews

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Quantum Metric
16 Ratings
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Score 8.2 out of 101

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Erica D'Aloia profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metrics has been one of the best tools I have ever used. Being able to see customer sessions and replays has been extremely eye-opening for identifying customer pain points and issues to having a better understanding of the customer experiences and product finding methods on our site. Additionally, our Quantum Metrics account management team has gone above and beyond in their level of service by helping build dashboards, tag new events, quantify errors/issues and understand the full customer journey.

It is used throughout the company from the IT team in monitoring cart and checkout alerts to category merchants looking at heatmaps to see a page's performance and engagement. Quantum Metrics has become a business-critical tool we use on a daily basis, and I personally learn something new about our site or our customers every time I watch a session.
  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
  • It would be great if we could see some of our sessions for a long time period.
  • Had to see heatmaps for modals that live throughout the site such as navigation or search bar.
Quantum Metrics is great for all websites, regardless of how complex the website the business is. It is not great for mobile apps since there can be some security issues with data/session replay with Apple iOS versions.
Read Erica D'Aloia's full review
Salil Chatrath profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have been using Quantum Metric for few months now. Initially it's being used by Product and UX teams to understand our customers' top pain points and to determine our next set of roadmap items. Over time we plan to fully roll it out to our QA teams and customer service teams (where we can actually see recordings to validate the customer issues). One particular use case we are doing it to validate the post release QA to see live customers interact with any new feature.
  • Opportunity Analysis- This particular feature helps us to prioritize which of the glitches/enhancements to focus on from a list of million possibilities. Having a dollar value for each possible fix drives clear business value.
  • Error occurrences - Usually we have separate APM tools to determine the tech issues. QM gives us one snapshot view for all the tech errors and combined with user recordings it makes life of PM easy to get the fix done.
  • Rage Clicks - Usability is a big concern for platforms like ours which serves users across multiple type of devices. What are the possible usability blockers which causes customer to abandon the journey is highly useful.
  • Search Anything - There's a top bar which is intutive and I can search anything from a event name to order confirmation number which is great!
  • Running multivariate tests using QM. As more and more companies are moving towards testing approach, setting and running a test quickly and accurately will be good enhancement.
  • Integrations with other monitoring tools like Runscope/pagerduty/new relic
It's great to visually see how users are using your product and see your features being used/not used.
Read Salil Chatrath's full review
Ben Anderson profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric (QM) on our eCommerce website which is available on desktop and mobile devices. QM helps us understand customer behavior, identify struggles and determine where we can make improvements. We've been able to find critical drop offs in conversion rates for various parts of the site and prioritize bug fixes and updates. I have been involved with the team at QM in creating customized dashboards and tracking events. These have given us insight into user trends that we had no way of getting through any other tool (we use several other analytical tools). The replay feature has been extremely useful. We have been able to see consumer struggles at a personal level and diagnose issues much more quickly. Currently the Ecommerce and IT teams use QM extensively, but I have also been an advocate for using QM through all teams, eCommerce, Marketing, Brand, UX, Finance, and IT.
  • Interactions tab that shows a heatmap. Includes conversion rates based on interactions with different aspects of the page.
  • Customization of funnels (although not all users can do this)
  • Watch user playback including in real time
  • Customize-able dashboards with a large variety of cards
  • Reports & alerts allowing automation of important metric updates
  • Ability to share links with others easily including searches and replays
  • User interface takes some time to get used to, not totally intuitive (search, creating dashboard cards, etc.)
  • Not all functions are available to all users and takes time to get proper permissions (pro and con)
I've already recommended using QM to many colleagues and will continue to do so. I believe the tool is indispensable in understanding consumer behavior and getting insights where other tools cannot. QM is very well suited for a large eCommerce site. Although it may not be needed for smaller sites, I believe that it would still be useful in seeing where consumers are having difficulty and falling out of the sales funnel at great rates. We do not use QM as the source of truth for sales data or even web analytics but it is extremely valuable for user research and identifying site problems.
Read Ben Anderson's full review
Bill Saffold profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Implemented QM for our outlet eCommerce business. It is primarily being used by the sit managements team to explore UX issues to understand user pain points. Additionally, the team has found great value in leveraging the tool to understand and research user errors and site functionality errors and issues.

Having QM has solved the issue our team had of quantifying potential opportunity/errors thus helping for business case development and prioritization. Additionally, it has been incredibly useful being able to leverage heat maps and user replays to help communicate with development and UX teams when addressing issues and enhancements.

  • Assessing and quantifying value of specific events.
  • Event tracking.
  • Customer service/success help and guidance.
  • Replays and heatmaps.
  • Amount of information available through QM can be overwhelming... deciding where to start.
I've recommended Quantum Metric to a few different colleagues, as I believe this tool is excellent for taking eCommerce user research to another level - gaining not only deeper insights but also quantifying the impact. I would not us QM solely as an analytics tool and/or replacement to something like Google Analytics... especially if you are a retailer looking to analyze product sales.
Read Bill Saffold's full review
Parag Doshi profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, QM is being used at the enterprise level. Among the debugging tools available in the market with the ability to provide customer session history, Quantum Metrics has been found one of the most effective tools. Replaying customer sessions helps the team identify the true issues and pain points. Once a team has a better understanding of the customer issues, we can take necessary actions to ensure to fix the issue and provide better customer experience. Quantum Metrics Team's walk through session has been really helpful in building new dashboards, editing existing ones, tagging new events, quantifying errors/issues and ultimately understanding the full customer journey. A tool to walk you through the customer pain journey which helps an enterprise to improve it.
  • User friendly.
  • Session replay to pinpoint customer pain. It would be great if we could see some of our sessions for more than 30 days.
  • Ability to view the network logs along with the session.
  • Need customer sessions for more than 30 days in a few cases.
  • Adding an ability to view server-level logs if possible.
Especially in scenarios that can not be reproduced by the QA Team, we always rely on QM session to understand the exact steps.
Read Parag Doshi's full review
Josh Allred profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is being used across the whole organization. The program helps us identify specific issues related to the website and mobile app. It provides insight and a closer look at the customer experience.
  • The support has been phenomenal.
  • Cutting edge technology.
  • Transparency and a drive to provide better insight and accountability.
  • Some missing functionality
  • Updates
  • Turnaround
Quantum Metric provides us a very unique look into the customer experience. It helps us identify bugs and areas for improvement. We are able to make significant changes to our approach based on the data and sessions Quantum Metric provides.
Read Josh Allred's full review
Christian Kemsies profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've been using Quantum Metric for a couple of month now and we already identified and fixed multiple pain points for our customers. The tool is mainly used by product and UX but is also integrated in our Customer Service processes to better support our customers, if they report issues to us. Quantum Metric has become an important tool for us to get better insights into our customers behavior.
  • Cross platform user recordings, one tool fits all (iOs, Android, mobile Web and Desktop)
  • Identifying possible frustration and Rage Clicks - one of my favourite ways to find pain points in our products.
  • Jira integration - it is easy to directly create tickets from QM in Jira and share a recording with the team so it starts right before the issue happens.
  • The filter options can be overwhelming and it is not always easy to identify which attributes actually have data behind them
Quantum Metric has become a trusted partner in identifying frictions within our checkout process. We had multiple iterations already to optimize our design to ease the process for our customers. Quantum Metric is now part of every new feature launch we do, to get first hand data on how customers interact with new release features.
Read Christian Kemsies's full review
Kamal Dua profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
QM is one of the tools that my team uses day in / day out for troubleshooting customer issues, replaying customer session and finding various technical issues experienced by our customers. Its a go-to tool not just for the replay session feature but also for daily reporting, and funnels. QM has taken a giant leap in integrating with other tools such as Amplitude, TopBox, Splunk, Evergage etc. We have been able to troubleshoot a wide range of issues affecting the customers and make changes in our user interface, product design, and content. Seamless integration with the web and app.
  • Filter for specific events, errors our customers received and seeing the overall impact.
  • Integration with other tools.
  • Fast replay.
  • QM team takes feedback and help resolve issues faster and also implement new features.
  • Dashboard and reporting.
  • Alerts.
  • Reporting on specific customer segments.
  • Retention of customer replay sessions for a longer duration.
The customer replay session is the main core of this tool. We have identified many issues which could only be possible while replaying sessions. One of the other big advantage of this tool is the integration with other tools.
It is not suited or a replacement for an analytics tool, but for basic analytics it is fine.
Read Kamal Dua's full review
Nancy Hom profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric has become a critical tool in our organization. It has been deployed on a combination of external applications and internal applications, mainly C2C but also B2C and B2B applications, providing us with insights as to how the applications are being used. This tool has been powerful in helping to identify customer struggles, but also to discover use cases that we hadn't envisioned until we started looking at not only the customer behavior but also the system data that supported the user session.
  • Easy implementation and integration. Since Quantum Metric is java-based, this has removed the dependency on supporting and managing SDKs and infrastructure.
  • Quantum Metric UI is extremely intuitive and allows the majority of users to use the tool efficiently without a ton of training.
  • Quantum Metric continues to expand its feature list and capabilities. I've worked with many other tools, and it's amazing how quickly new features are deployed.
  • Quantum Metric is taking a lead in integrating its tool with other vendors.
  • Quantum Metric's data extract and reporting capabilities are limited. I would like the ability to better define data extract properties.
  • Quantum Metric's funnel charts could be improved, mainly in the UI area.
One area where Quantum Metric helped us is in identifying fraud patterns, specifically to identify sites that posed as ours (phishing). It has also really allowed our Marketing Team to understand how the customer interacted with our pages, and whether they led to a conversion or where they struggled. One scenario that we are currently working on is to integrate Quantum Metric data with our application on a real-time basis, which could drive an alternative to the current customer experience.
Read Nancy Hom's full review
Ishan Parikh profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is used across the whole organisation ranging from analytics, IT, eCommerce teams and merchandisers. Quantum Metric allows us to surface issues in a timely manner as tagging of issues is quick and being able to see videos allows us to validate tags. We have been able to troubleshoot a wide range of issues affecting the customer ranging from top funnel such as inventory availability and bottom funnel such as issues while checking out on certain device/browser combinations.
  • Tracking of complex issues takes minutes, with other analytical tools it would take a hours or days of development work to set up tracking of certain events.
  • Integration with Big Query, this allows us to look at large data sets in conjunction with other analytical tools.
  • Integration of events and errors within videos allows for validation of events and also allows for better understanding of own website in an easy to consume format, example being able to see API's firing on different pages.
  • Minor UI changes like ability to annotate within events and errors to keep history of issues within the interface.
  • Wishlist - widgets for mobile to keep track for important events around the clock.
Quantum is well suited for getting a real time understanding of the issues faced by the customer and to get an understanding of how different levels throughout the website affect conversion and revenue. Less suited if using as a reporting tool to disseminate reports throughout the organisation.
Read Ishan Parikh's full review
Marc Jutten profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metrics on our Mobile App, Mobile Website, and desktop website, to understand our customers' behavior, identify the hidden struggles and issues that they face, and to prioritize the identified problems or opportunities. All the verticals within the Product Management team use it for quantitative research, using the heavily customizable dashboards, or for qualitative user research, by analyzing customers' session playbacks.
  • Highly customizable dashboards.
  • Unique cross-platform video playback capabilities.
  • Helps in Prioritizing identified issues.
  • It makes crash analysis easier due to Crashlytics integration.
  • Mobile app heat maps are not available
Quantum Metric is well suited if you are looking for a cross-platform tool that supports not only web or only app. The tool is also really well suited in big teams with different product teams, as every product team can have customized dashboards.
Read Marc Jutten's full review
Krisztina Orban profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric makes it easy to understand and troubleshoot issues, hence gives us the ability to find out and address customer frustrations. Not only can we review all customer interactions with our platforms, but we can also easily see stats and reports on how often such issues occur giving us an overall picture of our products' performance and customers' behavior.
  • Quantum Metric highlighted usability issues and bugs that were not noticed nor reported before.
  • We can filter for specific errors our customers received, see the overall impact, and act accordingly.
  • We can understand how our users are interacting with our platforms, when and how do they convert, and what the possible causes of abandonment are.
  • Filtering is a little complicated.
  • It is easy to get lost while navigating on the platform, especially if looking for a specific issue.
It is really good to review recordings of customer interactions based on errors/issues occurred, or when we just want to see how our users are reacting to a new features, change of user flows etc. The tool is also great for basic analytics.
What could be improved is the grouping or categorization capabilities of the recordings. There are plenty of filters, but they are quite complicated to work with.
Read Krisztina Orban's full review
Aidas Savickas profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric has
become one of our main go-to tools which we use for monitoring the performance
of websites/apps as well as troubleshooting customer experience related technical issues. The session replay feature gives us very
good visibility and detailed insight into customer struggles and issues.
  • Session replay.
  • Data analysis and dashboards.
  • Intuitive user interface.
  • The session replay data could be stored for a longer period of time.
The session replay feature is extremely beneficial when we need to investigate customer issues. We can review the session at any speed, find the error that customers were getting, how many customers got affected and what the conversion rate is for these impacted customers.
Read Aidas Savickas's full review
Priti Asai / Thakkar profile photo
May 25, 2019

QM way to go!

Score 7 out of 10
Vetted Review
Verified User
Review Source
We have used it as a real user monitoring tool. We utilized it for identifying customer struggles, quantifying impact, and conversion associated with promotions or any issue.
  • Data analysis
  • Replays
  • Technical details need to be more organized.
  • Segregation of features by user group example: business users, technical users, analytics users.
For conversion impact by issues/ events, it's perfectly suited.
Getting performance metrics and capturing all network logs still needs improvement to get 10 out of 10.
Read Priti Asai / Thakkar's full review

About Quantum Metric


Quantum Metric is a data intelligence and user experience platform. Quantum Metric helps users identify customer friction in minutes, quantify revenue impact in real-time, prioritize and align teams on where to focus, and measure digital successes over time. With Quantum Metric, you can get started in minutes, and the vendor advertises value delivery on day one.

Quantum Metric Features

Has featureAutomatic Frustration Detection using Machine Intelligence
Has featureWeb Session Replay
Has featureIdentify conversion opportunities without Data Scientists

Quantum Metric Screenshots

Quantum Metric Integrations

Quantum Metric Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Enterprise5,499Millions of Sessions / Month

Quantum Metric Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
5%
Enterprises (> 500 employees)
95%

Quantum Metric Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Social Media

Quantum Metric Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:All
Supported Languages: English