Quantum Metric Reviews

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Reviews (1-25 of 32)

Ryan Caplin | TrustRadius Reviewer
March 04, 2020

A valuable and powerful product that needs some polishing

Score 7 out of 10
Vetted Review
Verified User
Review Source
Multiple areas of the company use it in different ways. We use it to learn from user sessions and behavior, track errors and load times, monitor new features, and identify and investigate bugs. The Product teams have found immense value in being able to cross internal datasets with Quantum sessions to see what users are actually experiencing.
  • Video replays.
  • Feature tracking, metrics, and analytics.
  • Support.
  • Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
  • Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
  • Improve rendering of user sessions. Too many of them don't work properly.
Absolutely critical for my Product team when releasing a new feature. We need to see if each release behaves how we expect. We've identified bugs early on multiple times via Quantum sessions, whereas they may have otherwise gone unnoticed.

Very well suited for tracking sessions where a user engages in a specific way: visits a specific URL, clicks a certain button, follows a certain path.
Read Ryan Caplin's full review
Jess Johnson | TrustRadius Reviewer
October 22, 2019

Great initial experience

Score 10 out of 10
Vetted Review
Review Source
Our company recently deployed and began using Quantum Metric (QM) for a large government client. The client operates much like a B2C business, advertising and attracting users to their site who then can compare and purchase a solution.

The client has struggled with understanding where users have problems on their site, and how they can resolve the issues.

It is primarily being used by the marketing and user experience teams. The dashboard and how it presents data is very user-friendly. Yes, a lot of the data is available in regular analytics tools, but it is presented better.

What is really special about QM is how it surfaces issues such as "rage clicking," or spending a lot of time typing, waiting for page loads - those issues that sometimes cause users to abandon a site.

And then I really like the view, I don't recall the name, but it shows a laptop, tablet, and phone then shows live (I think they are live) users going through your site on each of those devices. Yesterday, I saw a user from Florida on a phone, a user from Texas on a laptop, and a user from Tennessee on a tablet - all at the same time - going through the site.
  • Surfacing problems and identifying the issues are easy and intuitive
  • Presenting information logically
  • Ability to quickly replay problem sessions
  • The level of security is excellent to help protect user's privacy
  • Integration with other tools is not fully baked
If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.

If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.
Read Jess Johnson's full review
Darius Savickas | TrustRadius Reviewer
December 09, 2019

A tool that saves time and is fun to use.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is widely used in my organization and my team uses it daily to help address customer issues and improve their experience.
  • Plenty of information is provided in the tool when viewing sessions.
  • It's clear and easy to use.
  • A vast array of filter options are available to locate specific sessions.
  • Sometimes video replays are not capturing all visual data.
When searching for bugs or issues, it is easier and more efficient to search for specific scenarios made by multiple users instead of manually repeating the same task.
Read Darius Savickas's full review
Rubeena Shaikh | TrustRadius Reviewer
November 25, 2019

Quantum Metrics: Customer Journey

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric to debug the issue or find out the customer issue going through Quantum Session. It helps to go through the customer journey and find out the issue.
  • It shows clear journey of customer.
  • We can easily find the error codes or APIs.
  • We can easily take the pop up screenshot.
  • We can easily share the Quantum Session with anyone.
  • Sometimes it doesn't capture the customer journey.
  • Sometimes it doesn't show the backend error logs.
It has multiple choices to find the customer session like an email ID, customer account, and IP address. We can also find sessions with the country filter which is very useful to find out the country-specific issues. We can add multiple search filters to find out the exact QM session. It shows API and can run the session as per API click or our choice.
Read Rubeena Shaikh's full review
Angela Baum | TrustRadius Reviewer
March 05, 2020

Quantum Metric Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it to capture customer/ in house agent sessions mostly. It is used by the whole org. We want to view what the customer/agents do so we know what problems to fix when addressing the customer experience.
  • It is easy to search and replay sessions to view issues or concerns.
  • The heat maps and opportunities are a great feature so you know where the users are struggling.
  • Tracking events you want to keep an eye is convenient and then also easy to search by.
  • It may be nice to pull reports or stats off something we are tracking.
  • Sometimes recordings can be blurry.
Its a really great tool to keep an eye on the customer experience without having to physically survey customers. Also very handy when you are trying to troubleshoot an issue!
Read Angela Baum's full review
Marcos Yeh Chai | TrustRadius Reviewer
October 22, 2019

Seamless like watching a movie!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric to review client sessions and debug their specific problems and errors. Our web application extends worldwide; connecting transfers between different countries and cross currency, makes it very complex and very specific issues can happen. To determine the problem more specifically, it helps to review client's journey from start to end of session. It also works great as a monitoring tool to watch KPI and dashboards in real time.
  • Review in detail client's session like watching a movie of how it plays out.
  • Easy to find API responses.
  • Protects very well client's private information.
  • Easy to share session functionality, so other people can review same session.
  • Sometimes the session UI isn't displayed, but tech support can remedy that.
It's great for troubleshooting, very detailed view. Great for micro level analysis.

Would have to research more, if it works for customer experience analysis at a more macro level; if it captures all the different tags from the API interactions. Haven't really used much for this type of analysis. Definitely worth exploring for sure.
Read Marcos Yeh Chai's full review
Jose Araya | TrustRadius Reviewer
October 22, 2019

User friendly and extremely handy!

Score 10 out of 10
Vetted Review
Verified User
Review Source
In Western Union different teams across the company have access to Quantum Metrics (for example Fraud Support, Webcare, Content team, etc.). In my department specifically, we use it in different ways since our team is in charge of overseeing part of the health of the websites/mobile apps. We use it mainly in two ways:

One of the ways we use QM is to have/create different dashboards to monitor the certain behavior of certain APIs or error codes, as well as to see statistics of website behavior in general.

The other and main way we usually use it is to give support to every day escalations that are sent to us either by customer service, another employee or the customer him/herself. We are able to see the exact behavior of the customer and the website and analyze the videos and logs to determine the exact issue that the customer/website is facing. It's really useful since sometimes there are issues that cannot be simply seen by checking logs and it helps us out with seeing it all from a customer/user perspective.

Overall, QM is an excellent tool that my team is very pleased to possess.
  • Provides clear video sessions of the customer interaction - Helps put your in the shoes of the customer
  • Provides clear step-by-step logs of behavior - Gives clarity on every single action made by the customer
  • Has a vast amount of filters - Gives a large sum of options to be able to pinpoint specific scenarios
  • There are some occasions where the sessions will not be recorded properly or it is very hard to see. (small font, not captured at all, etc)
  • It would be great if sessions 60+ days were available.
I believe that two of the best ways where Quantum Metrics is well suited is with monitoring and issue triage.

Monitoring: Quantum Metrics captures APIs very well and all types of detailed data properly adequately. This helps monitor the behavior of a certain platform or service to ensure that nothing is out of order.

Issue triage: Helps put a Quantum Metrics user in the shoes of the customer and analyze the issue faced by him/her, and afterwards, gives thorough visibility to engineering teams that analyze the session and/or logs of the same to assist in the resolution of the defect.
Read Jose Araya's full review
Jason LeBoeuf | TrustRadius Reviewer
October 22, 2019

Quantum Metric makes our work easier

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric on a daily basis within both the eCom and IT teams. We watch reply sessions of every customer service issue sent to us from the CS team each morning. Then based on those findings, create tickets for IT to review and build fixes for any issues uncovered.
  • Session review
  • Issue reporting
  • Custom alerts for known issue tracking
  • Dashboard UX
  • Reporting functionality
  • User training
We couldn’t have survived our site launch without having Quantum Metric available to watch user sessions to uncover issues. Then the ongoing daily use is critical in managing our customer journey experience going forward. If you don’t have at least one resource that can learn and use the tool, then it might not be that useful to you.
Read Jason LeBoeuf's full review
Christian Calvo | TrustRadius Reviewer
October 22, 2019

I love QM, it is a great tool.

Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric (QM) is of great use for us. It enables us to understand customer experience, get statistics, isolate issues and find opportunities. It is used by several departments within our organization, and almost for every customer issue we end up linking it to a QM replay to show how the issue is experienced and we use the network and request information to escalate to engineering.
  • Replaying sessions
  • Give statistics
  • Network tab
  • Sometimes losing some CSS makes it a challenge to see some replays
It is very good for figuring out customer issues
It is very good for getting statistics and compare behavior in different segments.
The heat maps and interactions give good information for marketing and UX design teams.
Read Christian Calvo's full review
Mohit Gupta | TrustRadius Reviewer
December 05, 2019

Quantum Metric Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used for reviewing the session to see what errors the user is facing. Sometimes it is very useful in bot attack monitoring, spike monitoring, conversion, etc.
  • Writing query for a particular scenario is very easy.
  • Replay session feature helps to know what the TXN user journey is.
  • Conversion rate is very useful for making business decisions.
  • Details available in the logs are more then enough to analyse issues.
  • Historical time frame should be increased, at times we need older data to calculate the impact.
  • Dashboards are still complex.
  • Sometimes, we've observed latency issues when replaying if sessions are too long.
Well suited if you want to know the user journey while doing a TXN, like what obstacles users are facing. You can review bot sessions and detailed information is available. Dashboards are still complex in Quantum Metric and it's difficult to calculate the impact compared to the historical trends.
Read Mohit Gupta's full review
Enrique Membreno | TrustRadius Reviewer
November 28, 2019

Quantum Metric Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is used in digital analytics or by any teams interested to report or monitor user sessions and KPIs trends in real-time or historically. The information is converted to charts, funnels, and other LPI trends for the webs and web applications.
  • It's the most reliable tool we have in use to replay and explore user sessions from the last 3 months in web and web applications to find errors in APIs, UI or UX.
  • it's used by my team in digital analytics to check error trends on the user sessions as well as to review charts, dashboards, and funnels to monitor trends on global scale or by country.
  • Another useful solution is the heatmaps for the web and web applications since these interactions are used by engineering to help to develop the products.
  • We can see up to 3 months' worth of user sessions it would be nice to increase that limit.
  • If you can enhance filters to do more robust comparisons it would be something to look for in the future.
It's a good troubleshooting tool to identify and monitor API or event issues for webs and web applications and to check dashboards related to business KPIs for those platforms. It is not as robust as other analytics tools if what you want is to monitor more complex funnels, KPI and KPOs.
Read Enrique Membreno's full review
Gediminas Drazdauskas | TrustRadius Reviewer
November 23, 2019

Quantum Metric - Great Product

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used daily by the digital departments in my organisation. It lets us ensure the customer experience is the best. Using Quantum Metric, we can see the real experience of the user, see all the issues that they potentially face, and helps us have clear steps on how to replicate them. This saves a lot of time and we can even address issues that the customer maybe didn't even report to us. It's really good.
  • Smooth session replays. Lets us see the user experience very conveniently.
  • It has a lot of statistics that let us see the general performance of our product.
  • Great and detailed searching capabilities that help you find what you're looking for.
  • Sometimes it may be hard to navigate and to be aware of all the features that it potentially has.
I think it is suited for any digital product that is focused on the customer. It lets you see how your product is used through the eyes of the customer and this is valuable for everyone.
Read Gediminas Drazdauskas's full review
Gytis Juzenas | TrustRadius Reviewer
November 04, 2019

The answer to your analytics problems

Score 10 out of 10
Vetted Review
Verified User
Review Source
The Quantum Metric is the tool of the tools, which is really helpful for reviewing customers' actions, system responses, and other logged information, which was used for customer experience, and services provided to the end-user. On the other hand, there are many other options, as you can check live customer sessions, on different platforms at the same time. A lot of different analytics options, funnels, and other data. Quantum Metric made life way easier for my self, my colleagues, and even for the teams, who have the first contact with the customer.
  • Easy to use.
  • Fast and reliable tool for everyday work.
  • A lot of information is provided within the session, so there is no need to use most of the other tools.
  • Sometimes there are implementation issues.
Quantum Metric is great when you want the possibility to see all mandatory information, what customer clicked, taped, information entered, etc. All customer details are visible after accepted the GDPR rules. All the information is encrypted. A lot of different ways to build dashboards, to see alerts, funnels, and other information as error counts, and error trends. There are pre-built features for top pages, platforms, browsers, etc.
Read Gytis Juzenas's full review
PAULIUS BUCINSKAS | TrustRadius Reviewer
October 14, 2019

Great tool to expand your vision through customer eyes.

Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is being used widely by the digital part of the organization. From regional product teams for analytic purposes to IT support teams supporting end-user issues and improving UX of WU digital products. It allows us to perform deeper investigation and analysis in customers' issues and helps us to find more bugs proactively in order to catch them before it affects our customers.
  • "Live Replay" option allows us to discover issues faster and resolve them before it causes a big impact on end customers.
  • "Search" option gives a lot of different options to select when building a search and that allows to create more accurate and focused search.
  • Lots of different analytics options like "Funnels", "Reports" and etc. allows us to monitor and check the health of company services.
  • "Search Users" option could be more intuitive. Sometimes it is hard to find the user by the options we have at the moment in the tool.
It is very useful when you need to investigate customer issues. If the user got some kind of error using your company services and was not able to provide much information about the issue itself, you would be able to check customer sessions and determine what happened.
Read PAULIUS BUCINSKAS's full review
Anonymous | TrustRadius Reviewer
April 07, 2020

A Great Tool If You Can Dedicate The Time To It

Score 7 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric gets used only in the ecommerce and IT departments by select people. We use Quantum Metric to find and fix reported customer issues, find any site errors, and find user pain points that we can solve.
  • Easy to share recorded sessions with wider team
  • Creating and saving segments
  • Plentiful options for filtering and finding the session recordings needed
  • Steep learning curve
  • Hard to find a glossary or dictionary of terms. Sometimes it's trial and error to get to what I am looking for.
  • Errors page is harder to use after the redesign.
Quantum Metric is great at finding and fixing issues reported by customer service where users are experiencing very specific errors. You can find the recorded customer session, send to IT, and they can quickly find the source of the error and plan a fix. I find after the redesign of the error pages, it is harder to use.

I imagine it would be less appropriate for daily analytics, although my organization doesn't use it for that. I would definitely not recommend it for any small business as the services would be a bit overkill. To use the tool to its full advantage, it should have a dedicated person working with it full time. We do not have that advantage.
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Anonymous | TrustRadius Reviewer
November 04, 2019

It's worth it to use!

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used in an all-digital organization, it helps us to identify and solve issues our customers were having while transacting. In QM we can search for customer's sessions and go through all the steps the customers followed, it is very useful to identify the pain points the customer has.
  • QM has a great search query with multiple options.
  • QM provides multiple charts and stats to evaluate and check trends.
  • QM has many features that help users to find and analyze the customer session.
  • QM needs to improve documentation and training. That part is not that good.
  • Sometimes it's quite slow and also sometimes does not display correct numbers.
  • Sometimes it is not capturing all data or we cannot replay the session, it shows a blank screen.
If you need to see what your customer was doing and identify the issue customers were facing, QM is your tool.
If you need a very very fast tool to analyze data, QM is not that useful.
Read this authenticated review
Erica D'Aloia | TrustRadius Reviewer
September 03, 2019

Business Critical Tool and Excellent Customer Support

Score 10 out of 10
Vetted Review
Verified User
Review Source
Quantum Metrics has been one of the best tools I have ever used. Being able to see customer sessions and replays has been extremely eye-opening for identifying customer pain points and issues to having a better understanding of the customer experiences and product finding methods on our site. Additionally, our Quantum Metrics account management team has gone above and beyond in their level of service by helping build dashboards, tag new events, quantify errors/issues and understand the full customer journey.

It is used throughout the company from the IT team in monitoring cart and checkout alerts to category merchants looking at heatmaps to see a page's performance and engagement. Quantum Metrics has become a business-critical tool we use on a daily basis, and I personally learn something new about our site or our customers every time I watch a session.
  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
  • It would be great if we could see some of our sessions for a long time period.
  • Had to see heatmaps for modals that live throughout the site such as navigation or search bar.
Quantum Metrics is great for all websites, regardless of how complex the website the business is. It is not great for mobile apps since there can be some security issues with data/session replay with Apple iOS versions.
Read Erica D'Aloia's full review
Salil Chatrath | TrustRadius Reviewer
August 16, 2019

Quantum Metrics - Easy way to build the right thing for your customer

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have been using Quantum Metric for few months now. Initially it's being used by Product and UX teams to understand our customers' top pain points and to determine our next set of roadmap items. Over time we plan to fully roll it out to our QA teams and customer service teams (where we can actually see recordings to validate the customer issues). One particular use case we are doing it to validate the post release QA to see live customers interact with any new feature.
  • Opportunity Analysis- This particular feature helps us to prioritize which of the glitches/enhancements to focus on from a list of million possibilities. Having a dollar value for each possible fix drives clear business value.
  • Error occurrences - Usually we have separate APM tools to determine the tech issues. QM gives us one snapshot view for all the tech errors and combined with user recordings it makes life of PM easy to get the fix done.
  • Rage Clicks - Usability is a big concern for platforms like ours which serves users across multiple type of devices. What are the possible usability blockers which causes customer to abandon the journey is highly useful.
  • Search Anything - There's a top bar which is intutive and I can search anything from a event name to order confirmation number which is great!
  • Running multivariate tests using QM. As more and more companies are moving towards testing approach, setting and running a test quickly and accurately will be good enhancement.
  • Integrations with other monitoring tools like Runscope/pagerduty/new relic
It's great to visually see how users are using your product and see your features being used/not used.
Read Salil Chatrath's full review
Ben Anderson | TrustRadius Reviewer
August 16, 2019

Customer Experience Swiss Army Knife

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Quantum Metric (QM) on our eCommerce website which is available on desktop and mobile devices. QM helps us understand customer behavior, identify struggles and determine where we can make improvements. We've been able to find critical drop offs in conversion rates for various parts of the site and prioritize bug fixes and updates. I have been involved with the team at QM in creating customized dashboards and tracking events. These have given us insight into user trends that we had no way of getting through any other tool (we use several other analytical tools). The replay feature has been extremely useful. We have been able to see consumer struggles at a personal level and diagnose issues much more quickly. Currently the Ecommerce and IT teams use QM extensively, but I have also been an advocate for using QM through all teams, eCommerce, Marketing, Brand, UX, Finance, and IT.
  • Interactions tab that shows a heatmap. Includes conversion rates based on interactions with different aspects of the page.
  • Customization of funnels (although not all users can do this)
  • Watch user playback including in real time
  • Customize-able dashboards with a large variety of cards
  • Reports & alerts allowing automation of important metric updates
  • Ability to share links with others easily including searches and replays
  • User interface takes some time to get used to, not totally intuitive (search, creating dashboard cards, etc.)
  • Not all functions are available to all users and takes time to get proper permissions (pro and con)
I've already recommended using QM to many colleagues and will continue to do so. I believe the tool is indispensable in understanding consumer behavior and getting insights where other tools cannot. QM is very well suited for a large eCommerce site. Although it may not be needed for smaller sites, I believe that it would still be useful in seeing where consumers are having difficulty and falling out of the sales funnel at great rates. We do not use QM as the source of truth for sales data or even web analytics but it is extremely valuable for user research and identifying site problems.
Read Ben Anderson's full review
Bill Saffold | TrustRadius Reviewer
August 06, 2019

Like an extra member of our team

Score 9 out of 10
Vetted Review
Verified User
Review Source

Implemented QM for our outlet eCommerce business. It is primarily being used by the sit managements team to explore UX issues to understand user pain points. Additionally, the team has found great value in leveraging the tool to understand and research user errors and site functionality errors and issues.

Having QM has solved the issue our team had of quantifying potential opportunity/errors thus helping for business case development and prioritization. Additionally, it has been incredibly useful being able to leverage heat maps and user replays to help communicate with development and UX teams when addressing issues and enhancements.

  • Assessing and quantifying value of specific events.
  • Event tracking.
  • Customer service/success help and guidance.
  • Replays and heatmaps.
  • Amount of information available through QM can be overwhelming... deciding where to start.
I've recommended Quantum Metric to a few different colleagues, as I believe this tool is excellent for taking eCommerce user research to another level - gaining not only deeper insights but also quantifying the impact. I would not us QM solely as an analytics tool and/or replacement to something like Google Analytics... especially if you are a retailer looking to analyze product sales.
Read Bill Saffold's full review
Mark McGuire | TrustRadius Reviewer
October 04, 2019

Best tool

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use it to identify customer problems they have with their JCP accounts. Our customers provide reviews via Foresee survey comments and detail any problems they have with our website. I read and watch the Quantum recordings associated with these issues daily, and if there are problems we can solve I forward them to our operations and customer service teams to make our customers happy again.
  • Quantum allows me to see the problems our customers have trying to log in to their account. This is our biggest customer complaint.
  • Customer could not see an order, it disappears from the cart. Our operations team can see what happened then go to Splunk and identify the problem.
  • Customer needed help with shipping questions. If our customer wants free shipping, we can look at cart values and decide thresholds, to allow free shipping.
  • Sometimes the recording is not available (rarely).
The tool is great!
Read Mark McGuire's full review
Gloria Lago | TrustRadius Reviewer
October 04, 2019

Wonderful tool and service!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We added Quantum tracking to our Digital Magazine Product landing pages, most of our digital Order Form Pages/Confirmation Page, and our online Customer Care page for TNY. This tool has grown from just being a Consumer Marketing tool so now being used across multiple departments at Conde Nast. Primarily we use this tool for Order Form Optimizations.
  • Our Customer Success partner, Kelly - is amazing and one of the biggest reasons we wanted to continue using Quantum. She invests a lot of time with us!
  • Opportunities area in the dashboard has been particularly useful in the UI. We have caught a few errors on our pages ahead of time that we have been able to correct on time.
  • It's a tool that does take a little while to get used to and segmentation in the tool isn't always the most obvious
I think it is a great tool if you are working on site optimizations and want to track user behavior. Having the live session replay is a great add to the tool.
Read Gloria Lago's full review
Parag Doshi | TrustRadius Reviewer
September 10, 2019

Quantum Metric: A tool that helps understand a customer journey

Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, QM is being used at the enterprise level. Among the debugging tools available in the market with the ability to provide customer session history, Quantum Metrics has been found one of the most effective tools. Replaying customer sessions helps the team identify the true issues and pain points. Once a team has a better understanding of the customer issues, we can take necessary actions to ensure to fix the issue and provide better customer experience. Quantum Metrics Team's walk through session has been really helpful in building new dashboards, editing existing ones, tagging new events, quantifying errors/issues and ultimately understanding the full customer journey. A tool to walk you through the customer pain journey which helps an enterprise to improve it.
  • User friendly.
  • Session replay to pinpoint customer pain. It would be great if we could see some of our sessions for more than 30 days.
  • Ability to view the network logs along with the session.
  • Need customer sessions for more than 30 days in a few cases.
  • Adding an ability to view server-level logs if possible.
Especially in scenarios that can not be reproduced by the QA Team, we always rely on QM session to understand the exact steps.
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Josh Allred | TrustRadius Reviewer
September 08, 2019

A unique tool for anyone looking to understand the inner workings of the customer experience

Score 9 out of 10
Vetted Review
Verified User
Review Source
Quantum Metric is being used across the whole organization. The program helps us identify specific issues related to the website and mobile app. It provides insight and a closer look at the customer experience.
  • The support has been phenomenal.
  • Cutting edge technology.
  • Transparency and a drive to provide better insight and accountability.
  • Some missing functionality
  • Updates
  • Turnaround
Quantum Metric provides us a very unique look into the customer experience. It helps us identify bugs and areas for improvement. We are able to make significant changes to our approach based on the data and sessions Quantum Metric provides.
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Christian Kemsies | TrustRadius Reviewer
August 27, 2019

Quantum Metric, more addictive than Netflix

Score 9 out of 10
Vetted Review
Verified User
Review Source
I've been using Quantum Metric for a couple of month now and we already identified and fixed multiple pain points for our customers. The tool is mainly used by product and UX but is also integrated in our Customer Service processes to better support our customers, if they report issues to us. Quantum Metric has become an important tool for us to get better insights into our customers behavior.
  • Cross platform user recordings, one tool fits all (iOs, Android, mobile Web and Desktop)
  • Identifying possible frustration and Rage Clicks - one of my favourite ways to find pain points in our products.
  • Jira integration - it is easy to directly create tickets from QM in Jira and share a recording with the team so it starts right before the issue happens.
  • The filter options can be overwhelming and it is not always easy to identify which attributes actually have data behind them
Quantum Metric has become a trusted partner in identifying frictions within our checkout process. We had multiple iterations already to optimize our design to ease the process for our customers. Quantum Metric is now part of every new feature launch we do, to get first hand data on how customers interact with new release features.
Read Christian Kemsies's full review

About Quantum Metric

Quantum Metric is a data intelligence and user experience platform. Quantum Metric helps users identify customer friction in minutes, quantify revenue impact in real-time, prioritize and align teams on where to focus, and measure digital successes over time. With Quantum Metric, you can get started in minutes, and the vendor advertises value delivery on day one.

Quantum Metric Features

Has featureAutomatic Frustration Detection using Machine Intelligence
Has featureWeb Session Replay
Has featureIdentify conversion opportunities without Data Scientists

Quantum Metric Screenshots

Quantum Metric Integrations

Quantum Metric Competitors


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Enterprise5,499Millions of Sessions / Month

Quantum Metric Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Quantum Metric Support Options

 Free VersionPaid Version
Social Media

Quantum Metric Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:All
Supported Languages: English