Overview
What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers…
Using Quantum for customer service and claim response
Best way to map your customer journeys
A great software for quantifying your product
"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."
Analysis of Quantum Metric
Quantum Metric - The tracking you need to build great products
Absolutely must-have for your business willing to grow
Great Service, but be ready to pay for it and be sure you have the team to use all the features!
Quantum Metric is the best partner and this was the smartest addition to our company!
Quantum Metric is the unspoken hero in driving our online business performance
Quantam Metrics is a great vendor! Hire them!
A great service that is much needed!
A Great Tool If You Can Dedicate The Time To It
Quantum Metric Review
A valuable and powerful product that needs some polishing
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Heatmap tool (7)9.393%
- Click analytics (7)9.292%
- Scroll maps (7)9.090%
- Session Recording and Replay (7)8.888%
Pricing
What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
22 people also want pricing
Alternatives Pricing
What is Fullstory?
FullStory headquartered in Atlanta offers a heat map and session recording / replay application, presented as a digital experience analytics solution that provides on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and…
What is ObservePoint?
ObservePoint’s Web Governance platform automates website scans, from the highest traffic pages and user paths to the dark corners of a company’s web presence. The software provides the ability to see what’s performing below acceptable standards, trace it back to the source, and quickly see a path…
Product Demos
25 in 5 with the FinovateSpring Digital Demoers / Quantum Metric
FinovateSpring 2021 / Quantum Metric
FinovateEurope 2021 / Quantum Metric
Quantum Metric Demo - Define
Features
Mobile Capabilities
Support for mobile devices like smartphones and tablets.
- 8.4Responsive Design for Web Access(6) Ratings
Web design aimed at producing easy-to-read sites across a range of different devices.
- 8.6Mobile Application(6) Ratings
A dedicated app for iOS and/or Android.
- 9Dashboard / Report / Visualization Interactivity on Mobile(6) Ratings
In-app dashboard reports and data visualization.
- 8.6Mobile App Analytics(5) Ratings
Analytics based on real-time user mobile access.
Results and Analysis
Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.
- 9.3Heatmap tool(7) Ratings
A tool that shows which elements of the page generate the most visitor engagement.
- 9.2Click analytics(7) Ratings
Click analytics reports display how many clicks certain page elements receive and provides visitor engagement insights.
- 9Scroll maps(7) Ratings
Scroll maps display how far down the page users scroll.
- 8.8Session Recording and Replay(7) Ratings
Session recording and replay features allow users to analyze visitor behavior on one particular webpage.
- 9User Segmentation(7) Ratings
Creates user segments based on demographics, location, preferences, and past behavior.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Quantum Metric?
Quantum Metric Features
Customer experience management Features
- Supported: Product usage analytics
- Supported: Customer journey mapping
Results and Analysis Features
- Supported: Heatmap tool
- Supported: Click analytics
- Supported: Scroll maps
- Supported: Funnel Analysis
- Supported: Session Recording and Replay
- Supported: User Segmentation
Mobile Capabilities Features
- Supported: Responsive Design for Web Access
- Supported: Mobile Application
- Supported: Dashboard / Report / Visualization Interactivity on Mobile
- Supported: Mobile App Analytics
Quantum Metric Screenshots
Quantum Metric Video
Watch Introducing Atlas
Quantum Metric Integrations
Quantum Metric Competitors
Quantum Metric Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | All |
Supported Languages | English |
Quantum Metric Downloadables
- Case Study: How Canadian Tire Bank reduces friction within the digital journey to build customers for life.
- Case Study: How Korean Air wins customer hearts with real-time insights.
- Case Study: How UNTUCKit helped online shoppers of all sizes find the perfect-fitting untucked shirt.
- Case Study: How BMO reimagined the commercial banking digital client experience.
Frequently Asked Questions
Quantum Metric Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 5% |
Enterprises (more than 500 employees) | 95% |
Comparisons
Compare with
Reviews and Ratings
(55)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Quantum Metric is a versatile tool that is used by various teams within organizations to gain insights into customer behavior and improve the overall customer experience. Users have found value in its customizable dashboards and qualitative user research features, which allow for both quantitative and qualitative analysis of customer sessions. This software is particularly helpful in identifying issues or opportunities for improvement, as it helps teams monitor website errors, load times, track new features, and troubleshoot issues by reviewing customer interactions.
The software serves multiple purposes, including monitoring the health of websites and mobile apps, creating informative dashboards, analyzing statistics on website behavior, and identifying specific issues related to the customer experience. Users appreciate the session replay feature, which provides detailed insight into customer struggles and issues. This enables them to proactively replicate and address customer issues, ultimately improving the overall customer journey. Quantum Metric is widely used for digital analytics, reporting, and monitoring user sessions and trends. It also plays a crucial role in capturing and analyzing customer sessions to address experience problems promptly.
Furthermore, Quantum Metric is relied upon by users to identify user flows and bugs in the user experience. By leveraging the tool's capabilities, teams are able to make data-driven decisions that enhance the overall customer journey. Additionally, the software informs page design decisions and streamlines the customer experience by providing valuable analytics on user behavior.
In summary, Quantum Metric empowers organizations with actionable insights into their customers' online experiences. It offers a range of features that facilitate quantitative and qualitative analysis of customer sessions, helping teams identify issues or opportunities for improvement. Whether it's monitoring website errors or analyzing user flows, Quantum Metric provides valuable tools for enhancing the overall customer experience.
Intuitive User Interface: Reviewers have consistently praised Quantum Metrics for its intuitive and user-friendly interface. Many users have found it easy to navigate and perform tasks quickly, making their experience efficient and seamless. Customizable Dashboards: The ability to customize dashboards with a wide variety of cards has been highly appreciated by reviewers. This feature allows users to tailor the tool to their specific needs and preferences, enhancing their productivity and enabling them to focus on the most relevant data. Valuable Replay and Heat Mapping Features: Users have found great value in the replay and heat mapping features provided by Quantum Metrics. These tools allow reviewers to identify user pain points and frustrations easily. With these features being intuitive and easy to use, users can pinpoint usability blockers, assess overall engagement with different content on the page, and make informed decisions for improving the user experience.
Confusing User Interface: Some users have found the user interface of Quantum Metric to be confusing, not intuitive, and not always easy to navigate. They mention that it takes time to get used to the platform's layout and functionality. For example, the placement of certain features or buttons may not be intuitive, leading to a learning curve for new users.
Challenging Configuration: Users have mentioned that configuring Quantum Metric can be a challenge. They feel that it is not straightforward and requires some learning to set up properly. This complexity in configuration can make it difficult for users to quickly leverage the full capabilities of the platform and may require additional support or training.
Overwhelming Filter Options: Several users find the filter options in Quantum Metric overwhelming. The abundance of filter options can make it challenging for them to identify which attributes have data behind them or choose the most relevant filters for their analysis. This lack of clarity in filter selection can hinder efficient data exploration and understanding within the platform.
Users of Quantum Metric have made several recommendations based on their experiences with the tool. The most common recommendations include utilizing Quantum Metric's replay tool to capture user experiences and improve the application, reaching out to the support team for any questions and completing the training session to fully benefit from the tool, and leveraging the customer success team for support and resources.
Additionally, users recommend diving deep into Interactions and user sessions and utilizing the client success managers, trying Quantum Metric for higher client retention and better customer experience, understanding the ins and outs of Quantum Metric for valuable learning experiences, and using Quantum Metric with a combination of sound business intuition and data science expertise.
Users also suggest integrating Quantum Metric with other tools like Splunk, Adobe Analytics, and Hadoop, as well as using the support and data collected from Quantum Metric to improve digital platforms. Despite some slowness and unreliable data, users think Quantum Metric is an okay tool that provides valuable insight into the customer experience.
Attribute Ratings
Reviews
(1-25 of 43)Using Quantum for customer service and claim response
Best way to map your customer journeys
A great software for quantifying your product
"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."
Analysis of Quantum Metric
Great Service, but be ready to pay for it and be sure you have the team to use all the features!
Quantum Metric is the best partner and this was the smartest addition to our company!
Quantam Metrics is a great vendor! Hire them!
A great service that is much needed!
A Great Tool If You Can Dedicate The Time To It
I imagine it would be less appropriate for daily analytics, although my organization doesn't use it for that. I would definitely not recommend it for any small business as the services would be a bit overkill. To use the tool to its full advantage, it should have a dedicated person working with it full time. We do not have that advantage.
Quantum Metric Review
Very well suited for tracking sessions where a user engages in a specific way: visits a specific URL, clicks a certain button, follows a certain path.
A tool that saves time and is fun to use.
Quantum Metric Review
Quantum Metric Review
Quantum Metrics: Customer Journey
Quantum Metric - Great Product
It's worth it to use!
If you need a very very fast tool to analyze data, QM is not that useful.
The answer to your analytics problems
Seamless like watching a movie!
Would have to research more, if it works for customer experience analysis at a more macro level; if it captures all the different tags from the API interactions. Haven't really used much for this type of analysis. Definitely worth exploring for sure.
User friendly and extremely handy!
Great initial experience
If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.