Quantum Metric Reviews

36 Ratings
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Score 8.4 out of 100

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Reviews (1-13 of 13)

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Erica D'Aloia | TrustRadius Reviewer
September 03, 2019

Business Critical Tool and Excellent Customer Support

Score 10 out of 10
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Usability

8
Having formal training on the tool, I would rate it a 10 - since I had training I find the tool extremely easy to use, I find it easier than some of the other traditional analytics tools - but overall rating of 8 because I know new users with no training can be confused at first on how to use the tool. Quantum Metrics provides numerous trainings and all reviews are recorded for easily viewing again or at a later time. It's best to have an in-house analytics person who can be your Quantum Expert for quick/small questions, but Quantum Metrics is extremely attentive and responsive whenever anyone on has reached out with a question.
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Salil Chatrath | TrustRadius Reviewer
August 16, 2019

Quantum Metrics - Easy way to build the right thing for your customer

Score 8 out of 10
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Usability

7
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
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Ben Anderson | TrustRadius Reviewer
August 16, 2019

Customer Experience Swiss Army Knife

Score 10 out of 10
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Usability

8
QM provides so much information. The information can almost always be accessed easily, but it can be overwhelming and there is a learning curve. Once you get a handle on how QM works, it becomes extremely useful and even fun. Sometimes the site is slow and because of this occasionally it takes a few attempts to do a task. Not all functions are available to all users and some features are still being rolled out. It would be beneficial to have easier access to some functions like this. It is also somewhat complicated to make changes to events. If you want to dive deeper into creating and tracking events/errors, you will need a more technical background or at least some training.
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Bill Saffold | TrustRadius Reviewer
August 06, 2019

Like an extra member of our team

Score 9 out of 10
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Usability

8
There is a LOT of information and data the tool provides, the organization is clean but can be overwhelming. Omni Search functionality is helpful though. Date range selection operates differently than our other tools, which can lead to making a mistake selecting dates - not the end of the world but just something that trips me up occasionally.
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Christian Kemsies | TrustRadius Reviewer
August 27, 2019

Quantum Metric, more addictive than Netflix

Score 9 out of 10
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Usability

8
Once you have identified the events interesting to you, it becomes quite easy to move through the recordings and even jump to the part of the recording relevant to you. Also sharing these recordings or more precisely the relevant part of a recording is done with ease.
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Nancy Hom | TrustRadius Reviewer
August 21, 2019

Quantum Metric has made it easier for us to support our customers

Score 10 out of 10
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Usability

9
Even though the tool is easy to use, there is still some training required. 80% of our user base wants to replay sessions, but about 20% are superusers that wish to use the tool to its full capacity. Quantum Metric provides various ways to provide support, but still, some training is necessary.
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Ishan Parikh | TrustRadius Reviewer
August 16, 2019

Tool that helps you understand your online business, internal systems and the customer

Score 10 out of 10
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Usability

9
Needs some hand-holding initially as interface is unlike any other tool and might take a couple of days to become familiar with. However after learning a couple of tricks, it's smooth sailing and everyone in my team of 7 is able to use it seamlessly.
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Marc Jutten | TrustRadius Reviewer
August 09, 2019

Best Cross-Platform behavioral and issue analysis tool out there.

Score 9 out of 10
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Usability

8
The dashboards, due to them being extremely customizable, are also a little complex. The usability of them is also something that needs some work. Despite that, the Customer Success team will make sure you are able to gather all the information you need, and assists you with training and examples of identified issues or opportunities.
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About Quantum Metric

Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience, with the result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

They invite readers to watch a demo at www.quantummetric.com/watch-a-demo/

Quantum Metric Features

Has featureDashboards - Visualize and share behavioral, business and technical data points.
Has featureSession Replay - Best in class replay that delivers customer empathy, technical details and shareable resources in a secure, compliant format.
Has featureOpportunities - Automate the discovery of potential revenue blockers. Opportunities surfaces, identifies and prioritizes errors by business impact.
Has featurePage Performance - Performance enables your team to discover and quantify performance improvement opportunities, aligning your business and technical teams around key business outcomes.
Has featureAlerts - Create dynamic alerts to proactively manage your KPIs and critical business systems.
Has featureInteractions - Quantify user engagement with content with heatmaps, content quantification and more.
Has featurePages - Identify page-level conversions, isolate drivers and detractors, and benchmark behaviors by page or page group.
Has featureActivate - Quantum Metric’s Activate turns any behavioral data point into a real-time trigger for user experience decision making. Transform any user action, from frustration to feature engagement, into an opportunity to actively intercept the user or enrich your existing data stack.
Has featureTeams - Quantum Metric Teams enables our enterprise customers to manage users, set up permission-based roles and teams, or apply a global filter based on segments.

Quantum Metric Screenshots

Quantum Metric Integrations

Quantum Metric Competitors

FullStory, ClickTale, Adobe Analytics, Amplitude Analytics, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics), Glassbox, ContentSqaure

Quantum Metric Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Quantum Metric Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
5%
Enterprises (> 500 employees)
95%

Quantum Metric Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Quantum Metric Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:All
Supported Languages: English