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Quantum Metric is a versatile tool that is used by various teams within organizations to gain insights into customer behavior and improve …
Overview
What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers…
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Popular Features
- Heatmap tool (7)9.393%
- Click analytics (7)9.292%
- Scroll maps (7)9.090%
- Session Recording and Replay (7)8.888%
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What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution…
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For the latest information on pricing, visithttps://www.quantummetric.com
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution ultimately aims to help teams agree on priorities, build products customers love, and innovate with speed and confidence.
Quantum Metric Features
Customer experience management Features
- Supported: Product usage analytics
- Supported: Customer journey mapping
Results and Analysis Features
- Supported: Heatmap tool
- Supported: Click analytics
- Supported: Scroll maps
- Supported: Funnel Analysis
- Supported: Session Recording and Replay
- Supported: User Segmentation
Mobile Capabilities Features
- Supported: Responsive Design for Web Access
- Supported: Mobile Application
- Supported: Dashboard / Report / Visualization Interactivity on Mobile
- Supported: Mobile App Analytics
Quantum Metric Screenshots
Quantum Metric Video
Watch Introducing Atlas
Quantum Metric Integrations
Quantum Metric Competitors
Quantum Metric Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | All |
| Supported Languages | English |
Quantum Metric Downloadables
- Case Study: How Canadian Tire Bank reduces friction within the digital journey to build customers for life.
- Case Study: How Korean Air wins customer hearts with real-time insights.
- Case Study: How UNTUCKit helped online shoppers of all sizes find the perfect-fitting untucked shirt.
- Case Study: How BMO reimagined the commercial banking digital client experience.
Frequently Asked Questions
Reviewers rate Heatmap tool highest, with a score of 9.3.
The most common users of Quantum Metric are from Enterprises (1,001+ employees).
Quantum Metric Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 95% |
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(55)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Quantum Metric is a versatile tool that is used by various teams within organizations to gain insights into customer behavior and improve the overall customer experience. Users have found value in its customizable dashboards and qualitative user research features, which allow for both quantitative and qualitative analysis of customer sessions. This software is particularly helpful in identifying issues or opportunities for improvement, as it helps teams monitor website errors, load times, track new features, and troubleshoot issues by reviewing customer interactions.
The software serves multiple purposes, including monitoring the health of websites and mobile apps, creating informative dashboards, analyzing statistics on website behavior, and identifying specific issues related to the customer experience. Users appreciate the session replay feature, which provides detailed insight into customer struggles and issues. This enables them to proactively replicate and address customer issues, ultimately improving the overall customer journey. Quantum Metric is widely used for digital analytics, reporting, and monitoring user sessions and trends. It also plays a crucial role in capturing and analyzing customer sessions to address experience problems promptly.
Furthermore, Quantum Metric is relied upon by users to identify user flows and bugs in the user experience. By leveraging the tool's capabilities, teams are able to make data-driven decisions that enhance the overall customer journey. Additionally, the software informs page design decisions and streamlines the customer experience by providing valuable analytics on user behavior.
In summary, Quantum Metric empowers organizations with actionable insights into their customers' online experiences. It offers a range of features that facilitate quantitative and qualitative analysis of customer sessions, helping teams identify issues or opportunities for improvement. Whether it's monitoring website errors or analyzing user flows, Quantum Metric provides valuable tools for enhancing the overall customer experience.
Intuitive User Interface: Reviewers have consistently praised Quantum Metrics for its intuitive and user-friendly interface. Many users have found it easy to navigate and perform tasks quickly, making their experience efficient and seamless. Customizable Dashboards: The ability to customize dashboards with a wide variety of cards has been highly appreciated by reviewers. This feature allows users to tailor the tool to their specific needs and preferences, enhancing their productivity and enabling them to focus on the most relevant data. Valuable Replay and Heat Mapping Features: Users have found great value in the replay and heat mapping features provided by Quantum Metrics. These tools allow reviewers to identify user pain points and frustrations easily. With these features being intuitive and easy to use, users can pinpoint usability blockers, assess overall engagement with different content on the page, and make informed decisions for improving the user experience.
Confusing User Interface: Some users have found the user interface of Quantum Metric to be confusing, not intuitive, and not always easy to navigate. They mention that it takes time to get used to the platform's layout and functionality. For example, the placement of certain features or buttons may not be intuitive, leading to a learning curve for new users.
Challenging Configuration: Users have mentioned that configuring Quantum Metric can be a challenge. They feel that it is not straightforward and requires some learning to set up properly. This complexity in configuration can make it difficult for users to quickly leverage the full capabilities of the platform and may require additional support or training.
Overwhelming Filter Options: Several users find the filter options in Quantum Metric overwhelming. The abundance of filter options can make it challenging for them to identify which attributes have data behind them or choose the most relevant filters for their analysis. This lack of clarity in filter selection can hinder efficient data exploration and understanding within the platform.
Users of Quantum Metric have made several recommendations based on their experiences with the tool. The most common recommendations include utilizing Quantum Metric's replay tool to capture user experiences and improve the application, reaching out to the support team for any questions and completing the training session to fully benefit from the tool, and leveraging the customer success team for support and resources.
Additionally, users recommend diving deep into Interactions and user sessions and utilizing the client success managers, trying Quantum Metric for higher client retention and better customer experience, understanding the ins and outs of Quantum Metric for valuable learning experiences, and using Quantum Metric with a combination of sound business intuition and data science expertise.
Users also suggest integrating Quantum Metric with other tools like Splunk, Adobe Analytics, and Hadoop, as well as using the support and data collected from Quantum Metric to improve digital platforms. Despite some slowness and unreliable data, users think Quantum Metric is an okay tool that provides valuable insight into the customer experience.
Attribute Ratings
Reviews
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September 03, 2022
Using Quantum for customer service and claim response
- Error information
- Income to the website and its recordings.
- Geo-location data
- Improved files for recordings (other video formats AVI, MOV, FLV)
- Functions to enlarge the view of the admission sessions, without losing quality in the images
July 28, 2022
Best way to map your customer journeys
- Website user interface optimization
- Analytics data
- User journey
- Sometimes it does not reflect the actual data but the customer service is cool and helps us resolve it
- I am quite happy to use the analytics feature. No need to rely on google analytics
- User journey and attribution is so far good but sometimes i have to use google analytics just to double check
July 21, 2022
A great software for quantifying your product
- The data visualisation feature gives a great analysis on required pages.
- High fidelity replay function is awesome.
- Data based features
- A delay while executing a new search.
- A good help doc would be helpful to know familiarise the software better.
- Glitches occurs time to time.
July 21, 2022
"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."
- It's trend-analyzed.
- User-friendly, with great support.
- It gives customer journey insights.
- The dashboard is user-friendly.
- Replay and heat mapping are included.
- More info-packed features would be better.
- Front-end use is easy, but the configuration isn't.
- Each platform (iOS, Android, and Web App) has its price.
July 20, 2022
Analysis of Quantum Metric
- airlines
- banking
- retail
- for gettting alerts
- for getting performance graphs
- for avoiding delays
- User Journey
- Data based decisions
- Behaviour Study
- Quantum could share some use cases implemented by similar industries in accordance with the key problems as inputs.
- We should be able to see some of the most common solutions that could be integrated within our product based on the step of the user journey I am at.
- Expanding capabilities to integrate with high-level tools integrated.
Score 10 out of 10
Vetted Review
Verified User
- session replay
- journey analytics
- event tracking
- page performance data
- onboarding
March 01, 2022
Great Service, but be ready to pay for it and be sure you have the team to use all the features!
- Analytics
- Fixing Site Errors
- Reviewing Customer Sessions
- Would like more working out-of-the-box solutions (a lot of event tracking on our site has required custom events)
- The platform can be a case of "information overload" — there is just a ton of data and it's overwhelming when you first interact with it
February 17, 2022
Quantum Metric is the best partner and this was the smartest addition to our company!
- Tracking and reporting on detailed KPIs.
- Heat maps, interactions, and session replays.
- Alerts for out of the box errors.
- Dynamics & complex reporting.
- Load time for heat maps.
- Turnaround time for tagging large projects.
- Analysis
- Interactions
- Dashboarding
- Event Tagging
- Error reporting and Alerts
- Report Sharing
- Ability to look at historical data and compare for longer periods
- Ability to do event tagging as a user more easily without being a developer
April 14, 2020
Quantam Metrics is a great vendor! Hire them!
Score 10 out of 10
Vetted Review
Verified User
- Heat Map/interactions
- Identify OOS
- User sessions
- Identifying technical problems
- There is learning that the user is expected to do to fully engage in the site.
April 09, 2020
A great service that is much needed!
Score 10 out of 10
Vetted Review
Verified User
- Finding pain points in the software.
- View customer experience in replicating issues.
- None at the moment! So far my experience has been positive.
April 07, 2020
A Great Tool If You Can Dedicate The Time To It
- Easy to share recorded sessions with wider team
- Creating and saving segments
- Plentiful options for filtering and finding the session recordings needed
- Steep learning curve
- Hard to find a glossary or dictionary of terms. Sometimes it's trial and error to get to what I am looking for.
- Errors page is harder to use after the redesign.
March 05, 2020
Quantum Metric Review
- It is easy to search and replay sessions to view issues or concerns.
- The heat maps and opportunities are a great feature so you know where the users are struggling.
- Tracking events you want to keep an eye is convenient and then also easy to search by.
- It may be nice to pull reports or stats off something we are tracking.
- Sometimes recordings can be blurry.
- Video replays.
- Feature tracking, metrics, and analytics.
- Support.
- Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
- Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
- Improve rendering of user sessions. Too many of them don't work properly.
December 10, 2019
A tool that saves time and is fun to use.
- Plenty of information is provided in the tool when viewing sessions.
- It's clear and easy to use.
- A vast array of filter options are available to locate specific sessions.
- Sometimes video replays are not capturing all visual data.
December 05, 2019
Quantum Metric Review
- Writing query for a particular scenario is very easy.
- Replay session feature helps to know what the TXN user journey is.
- Conversion rate is very useful for making business decisions.
- Details available in the logs are more then enough to analyse issues.
- Historical time frame should be increased, at times we need older data to calculate the impact.
- Dashboards are still complex.
- Sometimes, we've observed latency issues when replaying if sessions are too long.
November 29, 2019
Quantum Metric Review
- It's the most reliable tool we have in use to replay and explore user sessions from the last 3 months in web and web applications to find errors in APIs, UI or UX.
- it's used by my team in digital analytics to check error trends on the user sessions as well as to review charts, dashboards, and funnels to monitor trends on global scale or by country.
- Another useful solution is the heatmaps for the web and web applications since these interactions are used by engineering to help to develop the products.
- We can see up to 3 months' worth of user sessions it would be nice to increase that limit.
- If you can enhance filters to do more robust comparisons it would be something to look for in the future.
November 26, 2019
Quantum Metrics: Customer Journey
- It shows clear journey of customer.
- We can easily find the error codes or APIs.
- We can easily take the pop up screenshot.
- We can easily share the Quantum Session with anyone.
- Sometimes it doesn't capture the customer journey.
- Sometimes it doesn't show the backend error logs.
November 23, 2019
Quantum Metric - Great Product
- Smooth session replays. Lets us see the user experience very conveniently.
- It has a lot of statistics that let us see the general performance of our product.
- Great and detailed searching capabilities that help you find what you're looking for.
- Sometimes it may be hard to navigate and to be aware of all the features that it potentially has.
November 05, 2019
It's worth it to use!
- QM has a great search query with multiple options.
- QM provides multiple charts and stats to evaluate and check trends.
- QM has many features that help users to find and analyze the customer session.
- QM needs to improve documentation and training. That part is not that good.
- Sometimes it's quite slow and also sometimes does not display correct numbers.
- Sometimes it is not capturing all data or we cannot replay the session, it shows a blank screen.
November 04, 2019
The answer to your analytics problems
Score 10 out of 10
Vetted Review
Verified User
- Easy to use.
- Fast and reliable tool for everyday work.
- A lot of information is provided within the session, so there is no need to use most of the other tools.
- Sometimes there are implementation issues.
October 22, 2019
Seamless like watching a movie!
- Review in detail client's session like watching a movie of how it plays out.
- Easy to find API responses.
- Protects very well client's private information.
- Easy to share session functionality, so other people can review same session.
- Sometimes the session UI isn't displayed, but tech support can remedy that.
October 22, 2019
User friendly and extremely handy!
- Provides clear video sessions of the customer interaction - Helps put your in the shoes of the customer
- Provides clear step-by-step logs of behavior - Gives clarity on every single action made by the customer
- Has a vast amount of filters - Gives a large sum of options to be able to pinpoint specific scenarios
- There are some occasions where the sessions will not be recorded properly or it is very hard to see. (small font, not captured at all, etc)
- It would be great if sessions 60+ days were available.
October 22, 2019
Great initial experience
- Surfacing problems and identifying the issues are easy and intuitive
- Presenting information logically
- Ability to quickly replay problem sessions
- The level of security is excellent to help protect user's privacy
- Integration with other tools is not fully baked