We use QuestionPro at the campuses of The University of Tennessee across the state. We use it to collect research data and internal administrative information. We launch around 1,200 surveys per month and our team supports survey design and deployment. We then help with the statistical analysis of the survey responses.,Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/. The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on. It has a very nice combination of great power and ease of use. The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.,We have tracked each feature that we've used and so far it's 178 of them. We have sent them a list of things to improve one of these was about randomizing the order questions to each participant to prevent order-based bias. They do this, but we have a case where we need to select a block of questions at random, then select the questions only from within the chosen block. They don't do this yet but they're working on adding it. Timing how long it takes to answer a question can provide interesting information. QuestionPro does that, but we have one odd situation where we need to prevent a participant from clicking "Next" until they have been forced to look at an image for a specific amount of time. We've requested that feature but given how odd it is, we don't anticipate it being added soon.,10,Since we're a major research university, we don't really look at ROI as comanpanies do. However, when we switched from using Qualtrics, our five year contract with QuestionPro saved us over $900,000. The only negative impact was that it takes time and effort to move to any new tool.,Qualtrics,Qualtrics,Employee Surveys Customer Surveys Research Studies

QuestionPro Reviews

Score 8.4 out of 10

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March 06, 2019

QuestionPro Review: "Feature-packed & Attractively Priced"

Robert Muenchen

Manager, Research Computing Support

University of TennesseeHigher Education, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Pros and Cons

Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/Qualtrics-to-questionpro/.
The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
It has a very nice combination of great power and ease of use.
The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.

We have tracked each feature that we've used and so far it's 178 of them. We have sent them a list of things to improve one of these was about randomizing the order questions to each participant to prevent order-based bias. They do this, but we have a case where we need to select a block of questions at random, then select the questions only from within the chosen block. They don't do this yet but they're working on adding it.
Timing how long it takes to answer a question can provide interesting information. QuestionPro does that, but we have one odd situation where we need to prevent a participant from clicking "Next" until they have been forced to look at an image for a specific amount of time. We've requested that feature but given how odd it is, we don't anticipate it being added soon.

Likelihood to Recommend

Its extensive list of survey features make it appropriate for nearly any type of survey, even those complex 360-degree performance reviews that other companies charge a lot more for.

Read Robert Muenchen's full review

April 12, 2018

QuestionPro Review: "Awesome tool to create online surveys with true results."

Asia Kwiatkowska

Project Manager

BKMPLConsumer Goods, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

In our organization, we were using another software which had really terrible customer service and always with unexpected time updates. After a long discussion, we decided to replace our previous software with Questionpro. This program is a really powerful survey software that you need in order to improve your business. Easy to use with its futures and has the best interface. Results are completely satisfying for us after long analyses.

Pros and Cons

Easy to use in building new surveys
It has a high response to rates
Affordable price when you compare other software with QuestionPro

It sometimes fails completely so this should be improved ASAP.
Updates are okay but sometimes it is happening at unexpected times.
Conditional logic should be more flexible, I think.

Likelihood to Recommend

QuestionPro is good for small and medium-sized companies as it enables a company to create online surveys in a fast and secure way. But for big companies, I do not think it is really fit because it has more than 30 question types and big companies are looking for more than this. By all manners, QuestionPro is great for small and medium companies.

Read Asia Kwiatkowska's full review

February 22, 2016

Review: "QuestionPro powerful product hindered by awful user interface"

Donald Sull

Senior Lecturer

MIT Sloan School of ManagementHigher Education, 5001-10,000 employees

Score 1 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

My research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.

Pros and Cons

Once you have designed a survey it is easy to send out to respondents and administer.
QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
QuestionPro generates basic charts that are decent for visual inspection of results of survey.
Earlier versions of the user interface were intuitive and easy to use.

The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
Customer support is not very helpful.
Results of survey are not exported in a way that is easy to translate into R data frame.

Likelihood to Recommend

If you have a high tolerance for a non-intuitive user interface, are willing to invest the time to understand how to write and edit surveys, and do not work with a team of people who all need to master the software, it might work ok.

Read Donald Sull's full review

March 05, 2014

User Review: "The Pros of QuestionPro"

John Baumgardner

Graduate Research Assistant

South Dakota State UniversityHigher Education, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Working at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.

Pros and Cons

Multiple question formats, allows the user to gather better information.
Detailed descriptive analysis.
Creating logic steps is easily done

Additional analysis methods to compare individual questions
Some occasional bug errors

Likelihood to Recommend

For QuestionPro to be most effective the research study needs to be valid with survey data. Also if a survey relies on someone not using the internet, then QuestionPro should not be used.

Read John Baumgardner's full review

February 26, 2014

QuestionPro Review: "a 12-month user's insight"

Forrest Ching

Consulting Analyst

PointmarcManagement Consulting, 51-200 employees

Score 5 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

At Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff).

It allows us to have standardized results that we can draw insights from.

Pros and Cons

Data exports are very customizable. With a little tech savvy, we could change the data output easily.
Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.

User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile.
Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome

Likelihood to Recommend

The only other survey tool I know of is Survey Monkey so I have no selection process input.

I'd much prefer to be able to build my survey locally on my desktop and upload it. I feel my time is spent 60% building the survey and 40% waiting for load times during my changes.

Read Forrest Ching's full review

October 28, 2013

User Review: "QuestionPro hits the mark"

Scott Johnson

Sales Operations Manager

First AdvantageConsumer Goods, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Pros and Cons

User friendly. They have made the survey question interface more user friendly over the years.
Reporting. There are several report formats and outputs available to suit nearly every need.
Customized Link. This is a great feature to create professional looking links.
Advanced Question Types. Most survey/form sites offer basic questions, but QuestonPro offers piping logic, branching, skipping, and more.

Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license.
Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.

Likelihood to Recommend

Decide which features you require now and in the future, including CRM integration. Balance your requirements against the cost of similar products. Don't pay for advanced question types and reporting if you only need to create a four question survey on customer service.

Read Scott Johnson's full review

March 10, 2014

"QuestionPro review -- good, but there are a lot of similar products available"

Verified User

Manager in Research & Development

Market Research Company, 201-500 employees

Score 7 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We use it for very basic market research studies on an ad hoc basis across the organization. It is utilized for surveys which are very short in duration and which do not require extensive programming. For example, we would use it for a project in which we are only asking a few questions (e.g., less than 5 minutes in duration) and sending it to only a few respondents. For anything longer or being sent to more people, we would have it professionally programmed.

Pros and Cons

Very easy to use
Doesn't take much experience to master -- user friendly out of the box
Visually appealing, looks good
A fair amount of customization possible

Doesn't allow for the level of customization required for a lot of projects
Can be a little too simple, not complex enough
Can tend to be a little buggy at times -- new features need to be more thoroughly vetted

Likelihood to Recommend

I would recommend it for VERY simple projects. For anything that requires extensive programming, it's probably better to have a professional survey programmer develop the code rather than the research manager or director. Otherwise, it's an easy to use and intuitive program. It's also a good option if pricing is a concern.

Read this authenticated review

March 11, 2014

"Academic Institute using QuestionPro principally for reviewing academic programmes, support and services."

Verified User

Employee in Information Technology

Research Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

QuestionPro is being used principally to compile surveys for review of academic programmes and academic support.

Pros and Cons

We chose QuestionPro initially because of the number of features and functions it provided and because it allowed us to track respondents anonymously.
We kept it because it continued to grow with additional features that we found useful.
Support respond very promptly to requests, and on-line chat can be used to contact a support person directly.
I have reviewed other systems over the years, but none of them have all the features that QuestionPro has.

I would like the unique key generated for the respondents to be random and not follow a sequential number. We have bypassed this, but it needs additional effort and time.
There is an option for the "finish page" which is a report that summarises the survey that has just been completed for the respondent has been in "beta" for a long time!
Some of the advanced report options are only available online and would be useful to be able to download in different formats as are the more standard/simple filtered reports.

Likelihood to Recommend

QuestionPro is very suited to our needs (administration), however another system has been suggested within our Institute for managing randomisation of questions and multiple language support and other features which are more appropriate for academic research, this other system is missing some of the features we need for administration however.

Read this authenticated review

March 04, 2014

User Review: "QuestionPro advocate"

Verified User

Analyst in Research & Development

Health, Wellness and Fitness Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

QuestionPro is used to survey internal and external stakeholders.

Pros and Cons

The biggest strength in my opinion is the fact you can link directly to a desired page when done, rather than going straight to a product advertisement.