TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/X2/42/G7OLGHU0O51I.pngQuestionProAwesome tool to create online surveys with true results.2018-04-12T15:17:51.967ZIn our organization, we were using another software which had really terrible customer service and always with unexpected time updates. After a long discussion, we decided to replace our previous software with Questionpro. This program is a really powerful survey software that you need in order to improve your business. Easy to use with its futures and has the best interface. Results are completely satisfying for us after long analyses.,Easy to use in building new surveys
It has a high response to rates
Affordable price when you compare other software with QuestionPro,It sometimes fails completely so this should be improved ASAP.
Updates are okay but sometimes it is happening at unexpected times.
Conditional logic should be more flexible, I think.,8,For a non-technical person, it may be a bit complicated software.
Customer service is great. Whenever I reach them they are always ready to assist you and I liked that.
Truly safe and reliable product and has a great interface.,,Toggl, Edmodo, LivePlan, ActiveCollab, ProWorkflow,Customer SurveysAsia KwiatkowskaQuestionPro powerful product hindered by awful user interface2016-02-22T20:30:06.508ZMy research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.,Once you have designed a survey it is easy to send out to respondents and administer.
QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
QuestionPro generates basic charts that are decent for visual inspection of results of survey.
Earlier versions of the user interface were intuitive and easy to use.,The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
Customer support is not very helpful.
Results of survey are not exported in a way that is easy to translate into R data frame.,1,None,Research StudiesDonald SullThe Pros of QuestionPro2014-03-05T22:47:21.310ZWorking at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.,Multiple question formats, allows the user to gather better information.
Detailed descriptive analysis.
Creating logic steps is easily done,Additional analysis methods to compare individual questions
Some occasional bug errors,9,QuestionPro has led to higher response rates
Better overview of students on campus
Leads to decisions being made to improve college programs,SurveyMonkey,10,Pick different question formats
Simple logic steps
sending invitations to complete the survey,nothing,Yes,9John Baumgardnera 12-month user's insight2014-02-26T18:20:46.401ZAt Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff).
It allows us to have standardized results that we can draw insights from.,Data exports are very customizable. With a little tech savvy, we could change the data output easily.
Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.,User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile.
Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome,5,Better customer service,,7Forrest ChingQuestionPro hits the mark2013-10-28T21:26:49.591ZUser friendly. They have made the survey question interface more user friendly over the years.
Reporting. There are several report formats and outputs available to suit nearly every need.
Customized Link. This is a great feature to create professional looking links.
Advanced Question Types. Most survey/form sites offer basic questions, but QuestonPro offers piping logic, branching, skipping, and more.,Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license.
Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.,Saves time. Using QuestionPro to solicit feedback is infinitely more efficient than sending an email and collecting individual responses. Plus, it allows you to standardize responses and promotes consistency. You can also publish professional reports for managers with one click.
Customer service. We have used this application for internal workflows, freeing up time for our internal employees.,8,8,100,1,Internal forms to initiate a process.
Surveys.
Collecting multiple responses.,Collecting information from salespeople vs. collecting emails or asking them to fill out a spreadsheet. This is an ideal way to automatically consolidate data from multiple sources.,External surveys for customer service or marketing.,Implemented in-house,No,Change management was minimal,Only issue encountered was trying to increase the limit for attachments. Proved to be cost prohibitive after three months.,9,7,Yes,Reporting is flexible and robust
Building the survey, adding questions, editing properties is very easy and improved
Customization including colors, themes, links are included.,Learning how to create notifications
Understanding which reporting features to use
Understanding what specific features are available at each license level.,7Scott Johnson
Unspecified
QuestionPro
15 Ratings
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