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https://media.trustradius.com/product-logos/tn/Db/7FL4GKU40NZ4.PNGQuestionPro IncFeature-packed & Attractively Priced2019-03-06T16:53:07.987ZWe use QuestionPro at the campuses of The University of Tennessee across the state. We use it to collect research data and internal administrative information. We launch around 1,200 surveys per month and our team supports survey design and deployment. We then help with the statistical analysis of the survey responses.,Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
It has a very nice combination of great power and ease of use.
The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.,We have tracked each feature that we've used and so far it's 178 of them. We have sent them a list of things to improve one of these was about randomizing the order questions to each participant to prevent order-based bias. They do this, but we have a case where we need to select a block of questions at random, then select the questions only from within the chosen block. They don't do this yet but they're working on adding it.
Timing how long it takes to answer a question can provide interesting information. QuestionPro does that, but we have one odd situation where we need to prevent a participant from clicking "Next" until they have been forced to look at an image for a specific amount of time. We've requested that feature but given how odd it is, we don't anticipate it being added soon.,10,Since we're a major research university, we don't really look at ROI as comanpanies do. However, when we switched from using Qualtrics, our five year contract with QuestionPro saved us over $900,000.
The only negative impact was that it takes time and effort to move to any new tool.,Qualtrics,Qualtrics,Employee Surveys
Customer Surveys
Research StudiesRobert MuenchenAwesome tool to create online surveys with true results.2018-04-12T15:17:51.967ZIn our organization, we were using another software which had really terrible customer service and always with unexpected time updates. After a long discussion, we decided to replace our previous software with Questionpro. This program is a really powerful survey software that you need in order to improve your business. Easy to use with its futures and has the best interface. Results are completely satisfying for us after long analyses.,Easy to use in building new surveys
It has a high response to rates
Affordable price when you compare other software with QuestionPro,It sometimes fails completely so this should be improved ASAP.
Updates are okay but sometimes it is happening at unexpected times.
Conditional logic should be more flexible, I think.,8,For a non-technical person, it may be a bit complicated software.
Customer service is great. Whenever I reach them they are always ready to assist you and I liked that.
Truly safe and reliable product and has a great interface.,,Toggl, Edmodo, LivePlan, ActiveCollab, ProWorkflow,Customer SurveysAsia KwiatkowskaQuestionPro powerful product hindered by awful user interface2016-02-22T20:30:06.508ZMy research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.,Once you have designed a survey it is easy to send out to respondents and administer.
QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
QuestionPro generates basic charts that are decent for visual inspection of results of survey.
Earlier versions of the user interface were intuitive and easy to use.,The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
Customer support is not very helpful.
Results of survey are not exported in a way that is easy to translate into R data frame.,1,None,Research StudiesDonald SullThe Pros of QuestionPro2014-03-05T22:47:21.310ZWorking at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.,Multiple question formats, allows the user to gather better information.
Detailed descriptive analysis.
Creating logic steps is easily done,Additional analysis methods to compare individual questions
Some occasional bug errors,9,QuestionPro has led to higher response rates
Better overview of students on campus
Leads to decisions being made to improve college programs,SurveyMonkey,10,Pick different question formats
Simple logic steps
sending invitations to complete the survey,nothing,Yes,9John Baumgardnera 12-month user's insight2014-02-26T18:20:46.401ZAt Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff).
It allows us to have standardized results that we can draw insights from.,Data exports are very customizable. With a little tech savvy, we could change the data output easily.
Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.,User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile.
Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome,5,Better customer service,,7Forrest ChingQuestionPro hits the mark2013-10-28T21:26:49.591ZUser friendly. They have made the survey question interface more user friendly over the years.
Reporting. There are several report formats and outputs available to suit nearly every need.
Customized Link. This is a great feature to create professional looking links.
Advanced Question Types. Most survey/form sites offer basic questions, but QuestonPro offers piping logic, branching, skipping, and more.,Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license.
Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.,Saves time. Using QuestionPro to solicit feedback is infinitely more efficient than sending an email and collecting individual responses. Plus, it allows you to standardize responses and promotes consistency. You can also publish professional reports for managers with one click.
Customer service. We have used this application for internal workflows, freeing up time for our internal employees.,8,8,100,1,Internal forms to initiate a process.
Surveys.
Collecting multiple responses.,Collecting information from salespeople vs. collecting emails or asking them to fill out a spreadsheet. This is an ideal way to automatically consolidate data from multiple sources.,External surveys for customer service or marketing.,Implemented in-house,No,Change management was minimal,Only issue encountered was trying to increase the limit for attachments. Proved to be cost prohibitive after three months.,9,7,Yes,Reporting is flexible and robust
Building the survey, adding questions, editing properties is very easy and improved
Customization including colors, themes, links are included.,Learning how to create notifications
Understanding which reporting features to use
Understanding what specific features are available at each license level.,7Scott JohnsonQuestionPro review -- good, but there are a lot of similar products available2014-03-10T22:14:34.298ZWe use it for very basic market research studies on an ad hoc basis across the organization. It is utilized for surveys which are very short in duration and which do not require extensive programming. For example, we would use it for a project in which we are only asking a few questions (e.g., less than 5 minutes in duration) and sending it to only a few respondents. For anything longer or being sent to more people, we would have it professionally programmed.,Very easy to use
Doesn't take much experience to master -- user friendly out of the box
Visually appealing, looks good
A fair amount of customization possible,Doesn't allow for the level of customization required for a lot of projects
Can be a little too simple, not complex enough
Can tend to be a little buggy at times -- new features need to be more thoroughly vetted,7,Easy to get results to clients faster if time is of the essence
However, mistakes are more likely if done by non-programmers
Doesn't have the same level of professional "feel" as a professionally programmed survey,Qualtrics,Zoomerang,SurveyMonkey,6Verified UserAcademic Institute using QuestionPro principally for reviewing academic programmes, support and services.2014-03-11T15:16:05.160ZQuestionPro is being used principally to compile surveys for review of academic programmes and academic support.,We chose QuestionPro initially because of the number of features and functions it provided and because it allowed us to track respondents anonymously.
We kept it because it continued to grow with additional features that we found useful.
Support respond very promptly to requests, and on-line chat can be used to contact a support person directly.
I have reviewed other systems over the years, but none of them have all the features that QuestionPro has.,I would like the unique key generated for the respondents to be random and not follow a sequential number. We have bypassed this, but it needs additional effort and time.
There is an option for the "finish page" which is a report that summarises the survey that has just been completed for the respondent has been in "beta" for a long time!
Some of the advanced report options are only available online and would be useful to be able to download in different formats as are the more standard/simple filtered reports.,9,QuestionPro is being used to automate surveys that were previously done by hand. We would not have been able to do this without the anonymous tracking feature. It has cut turnaround of reports by more than half.
This is of course more efficient, but this could be expected of any software that automates a survey for you.,,8Verified UserQuestionPro advocate2014-03-04T21:43:36.849ZQuestionPro is used to survey internal and external stakeholders.,The biggest strength in my opinion is the fact you can link directly to a desired page when done, rather than going straight to a product advertisement.,Adding more capabilities for question types.
Giving more options for formatting and page breaks.,8,Increased efficiency of stakeholder feedback.,7Verified User
Unspecified
QuestionPro Inc
16 Ratings
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