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QuestionPro is a versatile survey software that caters to various user needs across different industries. Users at the Student Life Office …
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What is QuestionPro?
QuestionPro is an online survey creator software designed to gather insights for better data-driven decision-making through quantitative and qualitative research. The platform allows users to design surveys to deliver better customer experiences, create strategies for product-market, and improve teams/manager effectiveness.
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Pricing
Free
$0
Cloud
Advanced
99/month
Cloud
Team Edition
Contact Vendor
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.questionpro.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
QuestionPro LivePolls | Real time polling tool
YouTube
QuestionPro InstantAnswers | Collect feedback in minutes with InstantAnswers
YouTube
QuestionPro Audience | Conduct survey research with respondents from around the globe
YouTube
QuestionPro Workforce Demo | How to create surveys for employee experience
YouTube
InsightsHub Demo
YouTube
QuestionPro CX Demo | How to create surveys for customer experience
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is QuestionPro?
QuestionPro is an online survey creator software designed to gather insights for better data-driven decision-making through quantitative and qualitative research. The platform allows users to design surveys to deliver better customer experiences, create strategies for product-market, and improve teams/manager effectiveness.
QuestionPro Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: Testimonials widget
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
QuestionPro Videos
Online survey software for research | QuestionPro
QuestionPro is used to design surveys, distribute them, and analyze data in real-time. It supports multiple question types, logic and company branding. Surveys can be previewed before they are sent to collect feedback and insights.
QuestionPro Software tour, under one minute!
The best software for all your research needs. Reach the deepest insights in no time with our user-friendly QuestionPro software.
Unlock the power of insights only with QuestionPro!
QuestionPro Integrations
QuestionPro Competitors
QuestionPro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Multilingual |
Frequently Asked Questions
Qualtrics XM for Strategy and Research, SurveyMonkey, and Medallia are common alternatives for QuestionPro.
Reviewers rate Survey templates and Response tracking highest, with a score of 9.1.
The most common users of QuestionPro are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
QuestionPro is a versatile survey software that caters to various user needs across different industries. Users at the Student Life Office have found great value in using QuestionPro to gather feedback on residence life, staff members, and events. The software's user-friendly interface and mobile-adapting platform have enabled effective engagement with college students, resulting in valuable insights for improving student experiences.
The Office of Academic Evaluation and Assessment relies on QuestionPro for conducting multiple student and faculty surveys, including the Institutional Globalization Report given to graduating seniors. This demonstrates how QuestionPro serves as a reliable tool for academic institutions to collect crucial data and evaluate their programs effectively.
Sightlines, on the other hand, benefits from QuestionPro's standardized survey capabilities. By administering standardized surveys for their clients' customers, Sightlines can obtain consistent and comparable results across different studies. This feature allows them to deliver valuable insights to their clients while maintaining a high level of data integrity.
For research teams studying organizations' strategy execution, QuestionPro offers a powerful solution for designing and conducting surveys. By leveraging the software's capabilities, these research teams can collect critical data that helps them gain deep insights into organizational strategies and make informed decisions.
Additionally, QuestionPro proves useful for basic market research studies on an ad hoc basis. Its user-friendly interface and ability to handle short surveys with a small number of respondents make it an efficient tool for gathering key insights quickly.
Academic institutions also utilize QuestionPro for surveying internal and external stakeholders. Whether it be compiling feedback on academic programs or evaluating academic support services, the software provides a convenient platform for collecting comprehensive feedback from various stakeholders.
Overall, QuestionPro serves as a valuable tool across different industries by addressing specific needs such as gathering feedback, conducting surveys in academic settings, administering standardized surveys, improving business outcomes through market research studies, and enabling comprehensive stakeholder feedback.
Comprehensive and Easy-to-Use Analytics: Reviewers have consistently praised QuestionPro's analytics features, with many stating that they found them to be comprehensive and easy to use. This allows users to convert survey responses into graphs and easily digestible reports.
Mobile-Friendly Design: Several reviewers mentioned that QuestionPro's adaptability to mobile devices was a major advantage. This is particularly important for students who access surveys through their mobile devices, making it convenient and accessible for a wide range of users.
Simultaneous Data Access for Collaboration: The ability for multiple users to access data simultaneously has been highlighted as a major advantage by several reviewers. This feature increases efficiency and enables seamless collaboration among team members during the survey analysis process.
Outdated and Visually Unappealing Interface: Some users have expressed dissatisfaction with QuestionPro's interface, finding it outdated and visually unappealing. They believe that more attention should be given to aesthetics in order to improve the overall user experience.
Slow Performance and Lag: Several reviewers have mentioned experiencing slow performance when using QuestionPro. They have reported a lag when switching between tabs and applying filters, which can be frustrating especially in a fast-paced environment.
Unhelpful Customer Support: A number of users have expressed frustration with QuestionPro's customer support, finding it unhelpful. They feel that the support team is not able to effectively address their concerns or provide satisfactory solutions to their issues.
Users have made several recommendations for QuestionPro based on their experiences. The three most common recommendations are as follows:
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Add users: Many users recommend adding multiple users to manage various surveys. This allows for efficient collaboration and ensures that different team members can contribute to the survey process.
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Utilize key features: Users highly recommend using QuestionPro's single sign-on feature, which provides convenience and ease of use. They also appreciate the tracking of submissions and email reminders, which help in managing survey responses effectively.
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Consider for research activities: QuestionPro is highly recommended for research activities due to its user-friendly interface and rapid turnaround time. Users find it easy to use with no learning curve and believe it is valuable for gathering various types of data.
While there are positive recommendations overall, some users have also mentioned areas for improvement, such as the need for better documentation and peer support on the website. It is advised to compare pricing options and ensure that QuestionPro meets specific needs before making a decision.
Attribute Ratings
Reviews
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January 09, 2020
No Question, This Meets Our Pros’ Needs
QuestionPro is used by the Student Life Office at our institution. We use it to gather feedback about residence life, staff members, and events. QuestionPro enables us to gather and analyse data in the same place, and it empowers us to make informed, data-driven decisions moving forward. The ability to create surveys in a user-friendly and mobile-adapting software allows our team to engage college students effectively.
- Question Pro offers comprehensive analytics features. Responses are easily transmitted into graphs and easy-to-digest reports.
- QuestionPro adapts to mobile use incredibly well. Although we create surveys on computer screens, most students access it through a mobile device.
- QuestionPro permits multiple users to access data while the survey is active and simultaneously with one another. Because we have multiple users interacting with the same data, this feature increases our efficiency.
- QuestionPro’s interface is somewhat outdated and visually unappealing. While I appreciate the prioritization of functionality, I would like to see more energy devoted to aesthetics.
- QuestionPro runs somewhat slowly. There is a definite lag switching between tabs and applying filters that can be annoying in a fast-paced environment.
- QuestionPro creates effective data graphs and charts, but it lacks presentation capabilities that could benefit smaller organizations without presentation templates.
March 06, 2019
Feature-packed & Attractively Priced
Score 10 out of 10
Vetted Review
Verified User
We use QuestionPro at the campuses of The University of Tennessee across the state. We use it to collect research data and internal administrative information. We launch around 1,200 surveys per month and our team supports survey design and deployment. We then help with the statistical analysis of the survey responses.
- Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/Qualtrics-to-questionpro/.
- The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
- It has a very nice combination of great power and ease of use.
- The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
- We have tracked each feature that we've used and so far it's 178 of them. We have sent them a list of things to improve one of these was about randomizing the order questions to each participant to prevent order-based bias. They do this, but we have a case where we need to select a block of questions at random, then select the questions only from within the chosen block. They don't do this yet but they're working on adding it.
- Timing how long it takes to answer a question can provide interesting information. QuestionPro does that, but we have one odd situation where we need to prevent a participant from clicking "Next" until they have been forced to look at an image for a specific amount of time. We've requested that feature but given how odd it is, we don't anticipate it being added soon.
April 12, 2018
Awesome tool to create online surveys with true results.
In our organization, we were using another software which had really terrible customer service and always with unexpected time updates. After a long discussion, we decided to replace our previous software with Questionpro. This program is a really powerful survey software that you need in order to improve your business. Easy to use with its futures and has the best interface. Results are completely satisfying for us after long analyses.
- Easy to use in building new surveys
- It has a high response to rates
- Affordable price when you compare other software with QuestionPro
- It sometimes fails completely so this should be improved ASAP.
- Updates are okay but sometimes it is happening at unexpected times.
- Conditional logic should be more flexible, I think.
February 22, 2016
QuestionPro powerful product hindered by awful user interface
Score 1 out of 10
Vetted Review
Verified User
My research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.
- Once you have designed a survey it is easy to send out to respondents and administer.
- QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
- QuestionPro generates basic charts that are decent for visual inspection of results of survey.
- Earlier versions of the user interface were intuitive and easy to use.
- The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
- Customer support is not very helpful.
- Results of survey are not exported in a way that is easy to translate into R data frame.
March 11, 2014
Academic Institute using QuestionPro principally for reviewing academic programmes, support and services.
Score 9 out of 10
Vetted Review
Verified User
QuestionPro is being used principally to compile surveys for review of academic programmes and academic support.
- We chose QuestionPro initially because of the number of features and functions it provided and because it allowed us to track respondents anonymously.
- We kept it because it continued to grow with additional features that we found useful.
- Support respond very promptly to requests, and on-line chat can be used to contact a support person directly.
- I have reviewed other systems over the years, but none of them have all the features that QuestionPro has.
- I would like the unique key generated for the respondents to be random and not follow a sequential number. We have bypassed this, but it needs additional effort and time.
- There is an option for the "finish page" which is a report that summarises the survey that has just been completed for the respondent has been in "beta" for a long time!
- Some of the advanced report options are only available online and would be useful to be able to download in different formats as are the more standard/simple filtered reports.
Score 7 out of 10
Vetted Review
Verified User
We use it for very basic market research studies on an ad hoc basis across the organization. It is utilized for surveys which are very short in duration and which do not require extensive programming. For example, we would use it for a project in which we are only asking a few questions (e.g., less than 5 minutes in duration) and sending it to only a few respondents. For anything longer or being sent to more people, we would have it professionally programmed.
- Very easy to use
- Doesn't take much experience to master -- user friendly out of the box
- Visually appealing, looks good
- A fair amount of customization possible
- Doesn't allow for the level of customization required for a lot of projects
- Can be a little too simple, not complex enough
- Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
March 05, 2014
The Pros of QuestionPro
Score 9 out of 10
Vetted Review
Verified User
Working at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.
- Multiple question formats, allows the user to gather better information.
- Detailed descriptive analysis.
- Creating logic steps is easily done
- Additional analysis methods to compare individual questions
- Some occasional bug errors
March 04, 2014
QuestionPro advocate
Score 8 out of 10
Vetted Review
Verified User
QuestionPro is used to survey internal and external stakeholders.
- The biggest strength in my opinion is the fact you can link directly to a desired page when done, rather than going straight to a product advertisement.
- Adding more capabilities for question types.
- Giving more options for formatting and page breaks.
February 26, 2014
a 12-month user's insight
Score 5 out of 10
Vetted Review
Verified User
At Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff).
It allows us to have standardized results that we can draw insights from.
- Data exports are very customizable. With a little tech savvy, we could change the data output easily.
- Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.
- User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile.
- Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome
October 28, 2013
QuestionPro hits the mark
Score 8 out of 10
Vetted Review
Verified User
- User friendly. They have made the survey question interface more user friendly over the years.
- Reporting. There are several report formats and outputs available to suit nearly every need.
- Customized Link. This is a great feature to create professional looking links.
- Advanced Question Types. Most survey/form sites offer basic questions, but QuestonPro offers piping logic, branching, skipping, and more.
- Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license.
- Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.