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https://dudodiprj2sv7.cloudfront.net/product-logos/X2/42/G7OLGHU0O51I.pngAwesome tool to create online surveys with true results.In our organization, we were using another software which had really terrible customer service and always with unexpected time updates. After a long discussion, we decided to replace our previous software with Questionpro. This program is a really powerful survey software that you need in order to improve your business. Easy to use with its futures and has the best interface. Results are completely satisfying for us after long analyses.,Easy to use in building new surveys It has a high response to rates Affordable price when you compare other software with QuestionPro,It sometimes fails completely so this should be improved ASAP. Updates are okay but sometimes it is happening at unexpected times. Conditional logic should be more flexible, I think.,8,For a non-technical person, it may be a bit complicated software. Customer service is great. Whenever I reach them they are always ready to assist you and I liked that. Truly safe and reliable product and has a great interface.,,Toggl, Edmodo, LivePlan, ActiveCollab, ProWorkflow,Customer SurveysQuestionPro powerful product hindered by awful user interfaceMy research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.,Once you have designed a survey it is easy to send out to respondents and administer. QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees. QuestionPro generates basic charts that are decent for visual inspection of results of survey. Earlier versions of the user interface were intuitive and easy to use.,The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great. Customer support is not very helpful. Results of survey are not exported in a way that is easy to translate into R data frame.,1,None,Research StudiesThe Pros of QuestionProWorking at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.,Multiple question formats, allows the user to gather better information. Detailed descriptive analysis. Creating logic steps is easily done,Additional analysis methods to compare individual questions Some occasional bug errors,9,QuestionPro has led to higher response rates Better overview of students on campus Leads to decisions being made to improve college programs,SurveyMonkey,10,Pick different question formats Simple logic steps sending invitations to complete the survey,nothing,Yes,9a 12-month user's insightAt Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff). It allows us to have standardized results that we can draw insights from.,Data exports are very customizable. With a little tech savvy, we could change the data output easily. Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.,User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile. Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome,5,Better customer service,,7QuestionPro hits the markUser friendly. They have made the survey question interface more user friendly over the years. Reporting. There are several report formats and outputs available to suit nearly every need. Customized Link. This is a great feature to create professional looking links. Advanced Question Types. Most survey/form sites offer basic questions, but QuestonPro offers piping logic, branching, skipping, and more.,Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license. Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.,Saves time. Using QuestionPro to solicit feedback is infinitely more efficient than sending an email and collecting individual responses. Plus, it allows you to standardize responses and promotes consistency. You can also publish professional reports for managers with one click. Customer service. We have used this application for internal workflows, freeing up time for our internal employees.,8,8,100,1,Internal forms to initiate a process. Surveys. Collecting multiple responses.,Collecting information from salespeople vs. collecting emails or asking them to fill out a spreadsheet. This is an ideal way to automatically consolidate data from multiple sources.,External surveys for customer service or marketing.,Implemented in-house,No,Change management was minimal,Only issue encountered was trying to increase the limit for attachments. Proved to be cost prohibitive after three months.,9,7,Yes,Reporting is flexible and robust Building the survey, adding questions, editing properties is very easy and improved Customization including colors, themes, links are included.,Learning how to create notifications Understanding which reporting features to use Understanding what specific features are available at each license level.,7
  3. QuestionPro Reviews
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QuestionPro
15 Ratings
Score 7.8 out of 101
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QuestionPro Reviews

QuestionPro
15 Ratings
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Score 7.8 out of 101
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Reviews (1-8 of 8)

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Asia Kwiatkowska profile photo
April 12, 2018

QuestionPro Review: "Awesome tool to create online surveys with true results."

Asia Kwiatkowska
Score 8 out of 10
Vetted Review
Verified User
Review Source
In our organization, we were using another software which had really terrible customer service and always with unexpected time updates. After a long discussion, we decided to replace our previous software with Questionpro. This program is a really powerful survey software that you need in order to improve your business. Easy to use with its futures and has the best interface. Results are completely satisfying for us after long analyses.
  • Easy to use in building new surveys
  • It has a high response to rates
  • Affordable price when you compare other software with QuestionPro
  • It sometimes fails completely so this should be improved ASAP.
  • Updates are okay but sometimes it is happening at unexpected times.
  • Conditional logic should be more flexible, I think.
QuestionPro is good for small and medium-sized companies as it enables a company to create online surveys in a fast and secure way. But for big companies, I do not think it is really fit because it has more than 30 question types and big companies are looking for more than this. By all manners, QuestionPro is great for small and medium companies.
Read Asia Kwiatkowska's full review
Donald Sull profile photo
February 22, 2016

Review: "QuestionPro powerful product hindered by awful user interface"

Donald Sull
Score 1 out of 10
Vetted Review
Verified User
Review Source
My research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.
  • Once you have designed a survey it is easy to send out to respondents and administer.
  • QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
  • QuestionPro generates basic charts that are decent for visual inspection of results of survey.
  • Earlier versions of the user interface were intuitive and easy to use.
  • The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
  • Customer support is not very helpful.
  • Results of survey are not exported in a way that is easy to translate into R data frame.
If you have a high tolerance for a non-intuitive user interface, are willing to invest the time to understand how to write and edit surveys, and do not work with a team of people who all need to master the software, it might work ok.
Read Donald Sull's full review
John Baumgardner profile photo
March 05, 2014

User Review: "The Pros of QuestionPro"

John Baumgardner
Score 9 out of 10
Vetted Review
Verified User
Review Source
Working at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.
  • Multiple question formats, allows the user to gather better information.
  • Detailed descriptive analysis.
  • Creating logic steps is easily done
  • Additional analysis methods to compare individual questions
  • Some occasional bug errors
For QuestionPro to be most effective the research study needs to be valid with survey data. Also if a survey relies on someone not using the internet, then QuestionPro should not be used.
Read John Baumgardner's full review
Forrest Ching profile photo
February 26, 2014

QuestionPro Review: "a 12-month user's insight"

Forrest Ching
Score 5 out of 10
Vetted Review
Verified User
Review Source
At Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff).

It allows us to have standardized results that we can draw insights from.
  • Data exports are very customizable. With a little tech savvy, we could change the data output easily.
  • Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.
  • User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile.
  • Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome
The only other survey tool I know of is Survey Monkey so I have no selection process input.

I'd much prefer to be able to build my survey locally on my desktop and upload it. I feel my time is spent 60% building the survey and 40% waiting for load times during my changes.
Read Forrest Ching's full review
Scott Johnson profile photo
October 28, 2013

User Review: "QuestionPro hits the mark"

Scott Johnson
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • User friendly. They have made the survey question interface more user friendly over the years.
  • Reporting. There are several report formats and outputs available to suit nearly every need.
  • Customized Link. This is a great feature to create professional looking links.
  • Advanced Question Types. Most survey/form sites offer basic questions, but QuestonPro offers piping logic, branching, skipping, and more.
  • Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license.
  • Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.
Decide which features you require now and in the future, including CRM integration. Balance your requirements against the cost of similar products. Don't pay for advanced question types and reporting if you only need to create a four question survey on customer service.
Read Scott Johnson's full review
No photo available
March 10, 2014

"QuestionPro review -- good, but there are a lot of similar products available"

Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it for very basic market research studies on an ad hoc basis across the organization. It is utilized for surveys which are very short in duration and which do not require extensive programming. For example, we would use it for a project in which we are only asking a few questions (e.g., less than 5 minutes in duration) and sending it to only a few respondents. For anything longer or being sent to more people, we would have it professionally programmed.
  • Very easy to use
  • Doesn't take much experience to master -- user friendly out of the box
  • Visually appealing, looks good
  • A fair amount of customization possible
  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
I would recommend it for VERY simple projects. For anything that requires extensive programming, it's probably better to have a professional survey programmer develop the code rather than the research manager or director. Otherwise, it's an easy to use and intuitive program. It's also a good option if pricing is a concern.
Read this authenticated review
No photo available
March 11, 2014

"Academic Institute using QuestionPro principally for reviewing academic programmes, support and services."

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
QuestionPro is being used principally to compile surveys for review of academic programmes and academic support.
  • We chose QuestionPro initially because of the number of features and functions it provided and because it allowed us to track respondents anonymously.
  • We kept it because it continued to grow with additional features that we found useful.
  • Support respond very promptly to requests, and on-line chat can be used to contact a support person directly.
  • I have reviewed other systems over the years, but none of them have all the features that QuestionPro has.
  • I would like the unique key generated for the respondents to be random and not follow a sequential number. We have bypassed this, but it needs additional effort and time.
  • There is an option for the "finish page" which is a report that summarises the survey that has just been completed for the respondent has been in "beta" for a long time!
  • Some of the advanced report options are only available online and would be useful to be able to download in different formats as are the more standard/simple filtered reports.
QuestionPro is very suited to our needs (administration), however another system has been suggested within our Institute for managing randomisation of questions and multiple language support and other features which are more appropriate for academic research, this other system is missing some of the features we need for administration however.
Read this authenticated review
No photo available
March 04, 2014

User Review: "QuestionPro advocate"

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
QuestionPro is used to survey internal and external stakeholders.
  • The biggest strength in my opinion is the fact you can link directly to a desired page when done, rather than going straight to a product advertisement.
  • Adding more capabilities for question types.
  • Giving more options for formatting and page breaks.
I like QuestionPro, a lot. However, it is not as intuitive as some of its competitors.
Read this authenticated review

QuestionPro Scorecard Summary

Likelihood to Recommend (15)
7.8
Likelihood to Renew (6)
7.6
Usability (2)
8.6
Support (1)
7.0
Implementation (1)
9.0

Feature Scorecard Summary

Survey templates (1)
9
Themes (1)
9
Custom logo/branding (1)
9
Changes to live survey (2)
10.0
Question design help (2)
10.0
Multiple question types (2)
9.0
Survey logic flexibility (2)
8.0
Response tracking (2)
9.0
Data export (2)
9.0
Standard reports (2)
9.0
Custom reports (1)
9
Analytics (2)
9.0
Access controls (2)
9.0
Compliance (1)
10
Vendor-offered crowdsourcing (1)
9
Respondent restrictions (1)
8

About QuestionPro

Categories:  Survey & Forms Building

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