Quick Base Reviews

The QuickBase support team consists of experts who do a great job of understanding and resolving customer issues. You can initiate a support request on their portal, and their experts will be in touch with you via email or phone, depending on the complexity of your query. However, this makes it difficult to get urgent, round-the-clock support.

Every issue or question that I have had has been addressed quickly and answered expeditiously. They are very good at what they do and I have absolutely zero complaints. It is rare to find a Customer Support department that is as knowledgeable, courteous, and efficient as QuickBase Support. Well done!!!

Always a quick response and accurate response

I have worked with a number of vendors in my over 20+ year experiences in IT. Quick Base support has been and continues to be one of the top two support teams that I have ever worked with. The platform is so easy to use that we rarely need support, but when we do, the support team is very fast to respond and the first level support personnel are knowledgeable and empowered. In over 10 years, I know of only two times that the initial person could not resolve our issue and they escalated to other levels on their end to get us responses.

I have given 9 out of 10 as they are proving excellent support and also providing other options if it wont work as per my reqirement.

The Customer Care team is well trained and respond quickly.

Overall Quickbase support is quick, timely and very helpful. We often get resolutions within hours. The ability to submit a question online is extremely helpful. I also like the options to have support contact you by phone, email, or chat. Customer support is very friendly, professional and truly cares about our success.

Terrible. It's a typical IT blackhole. No clue what or how they prioritize anything.

In tem years of using Quick Base I have not found anything to replace it and find I can always resolve others problems by using Quick Base

They exceed expectations

My support requests are handled in a timely manner.

The support is great and quick.

Good response

QB Customer support is really good. Many times for customization where we use QB APIs in an outside solution e.g..Net integration jobs, Support team says no for its investigation but I think it's an area where they should check at least the Quick Base-specific code to provide better services. Also cost model is another question where they should also be able to provide a cost quickly based on user ask without reaching out to an expert.

I've recently had a support case opened within the week. Within 30 minutes I had a reply and was looking into resolve the issue. That day my issue was resolved and my connection between 2 apps were back on line!

We had an incident where we asked for help, scheduled a time for a conference call the support person never showed up for the call. It wasn't until a week or so later that we finally was able to get a response.

easy to make a ticket and fast responses.

I can't sing enough praise for the level of support we receive. I probably have created a trouble ticket about 20 times in the past few years and have had every one of those answered within the same day. Their support team really understands their product which makes it very easy to discuss issues I might be having. They are very kind not to make me feel stupid when we discover the error was my fault.

Each time that I have created a support case it has been resolved quickly, effectively and courteously.

All of the techs are very helpful. Even when it's an issue that is beyond my skill/knowledge level, I never feel talked down to.

The support team is very knowledgeable and are willing to help you in any way they can. Due to internal processes, I am unable to share out apps with them, which I know can be a hinderance to them finding a solution, but they never say no and do the best they can to get you an answer or a direction to try.

daily support is great just the system itself could not provide all we want.

Our experiences with support overall have been good. Custom code issues and insight into add-ons inhibits this sometimes

They have an excellent support team that's always a pleasure to work with. They're quick to respond and can more often that not answer my questions immediately.

When we needed assistance we received help but not always with the same person. so, we needed to reexplain what we needed and expected. they would try to help and then they we off to the next customer, instead of trying to solve our problems and provide customer service.