QuickBooks Desktop Pro

QuickBooks Desktop Pro is best used by companies with 3 or less users. It is a full spectrum accounting system. Can handle A/R, A/P, billing, purchase orders, estimates, etc. If you have more than three users its best to use QuickBooks Enterprise as more than 3 users tends to slow the software down. Also it's not the best at tracking inventory.

If you are a Pro Advisor or hire a Pro Advisor support is excellent. Low level support for those who do not have access to Pro Advisor support end up with foreign based screen readers and long hold times. When calling support there is myriad of menus until you actually are able to get a human on the phone.

It has plenty of features, you don't necessarily need to use all, just the ones that are best suited for your organization.

Overall, if used properly and info is entered properly, QuickBooks is a great tool for any business. We benefit very well of tracking our sales with QuickBooks. It eliminates the hassle of manually writing invoices and other items. It is also a great accounting tools for financial statements. There are several options and ways to track the sales made and to get reports for sales people.

Support is usually fast in response. If ever we run into an issue, we don't typically wait long times to be helped. Their support is a great aide in our everyday operations and helps in our fast paced industry. The support area is best when you call rather than try to go online.

QuickBooks Desktop Pro is a very good software for business management. I had never used the software prior to working at my current place of employment. It took me just a couple of months to become comfortable with the software. The reports are awesome. Printing checks for invoices are so easy. Licensing is purchased every three years and pricing is very reasonable. I would recommend QuickBooks Desktop Pro to anyone with a small to medium-sized business.

As yet, I have been lucky enough to not have to contact QuickBooks support. Our accountant and his IT staff are certified with Intuit to provide support for QBs. However, I hear the support for QBs is very good. Of note, I went to school with Brad Smith, who was the CEO of Intuit until a couple years ago when he retired. Thought that was an interesting fact :-)

QuickBooks is very user friendly, and easy to train people on. There is a lot of information on the web if you need something you cant find an answer to.

The help button is at the top of the banner, it's easy to reach someone by phone or internet chat for support.

The program runs WAY TOO SLOW! Every click takes too long to connect with the server.

QuickBooks Desktop Pros is very easy to learn and easy to support. It is easy to make reports and customize them to your needs.

I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.

They are awful. Intuit doesn't spend real money on support. They appear to have typically said, first-level script readers who are sending messages to the senior people for anything even a little bit difficult. Many of them don't speak particularly good English. Considering that they recently doubled (or, if you are paying annually, tripled) their pricing, and touted as one of the benefits that it includes [..] support, it's a real ripoff. However, we have to use the product because it is ubiquitous. I look forward to the day a competitor comes up with something good enough, which has excellent support, that matches all the features QuickBooks Desktop Pro currently has [...] or at least gives us a way to have all the functionality we currently have without excessive sacrifice [...] so that we can switch. I was very satisfied with QuickBooks for many years. This latest [rise] in price, and their sheer gall at touting the benefit of the 100 to 200% increase as being [the] inclusion of support, is what turned me so far against them.

It really depends on the size and complexity of the organization in question. A budget conscious small business would probably be just fine with using QuickBooks Desktop Pro; however, a bigger place that has multiple entities and wants real time customer service is probably going to be happier using something more robust and something in the cloud.

I think their customer support is horrible. It takes forever to reach someone and by the time you do, you realize you could have solved it yourself with a Google query and a helpful QuickBooks user forum. We never had helpful customer service experiences with them. Many times we had to get an outside IT person to assist instead.

I have never worked for a really large company. So I can not speak for how it would maintain a large volume of employees and/or customer base. I would imagine it would fair well just a larger volume is all. It is just so user-friendly and the support staff is so readily available to [assist] with any issues big or small. We maintain equipment and QuickBooks Desktop Pro can handle our inventory it does not have the ability [...] to use our GPS to track our equipment or to "shut it down" one day though...

I have never had an issue reach or having my questions regardless of time-resolved quickly.

It is great for small retail [businesses], as it has an inventory management system built-in, and you can find all payments and revenues.

I didn't contact the support team while I used QuickBooks Desktop Pro.

I can't complain too much about it, but it is very easy to learn to use. You can keep easily keep track of inventory and [manage] it. It is very easy to make reports and customize them to your needs. Making assemblies is very easy too. You can keep the price updated automatically as long as you keep the part price adjusted.

I don't have a single [complaint] from the people we have been working with. They are always there [to] help and provide great support to get through the problem and fix what needs to be fixed. Sometimes it might take a bit to get what you need, but there is a quick turnaround to get the situation resolved.

Good for day to day accounting...adding special processing to standard reports isn't clear if it is even possible eg profit margin, payroll as % of sales.

Only used them once when TD changed it bank feed system...it took several phone calls and many hours to fix what was a known problem.

QuickBooks Desktop Pro is well suited for small businesses, especially if they are a cash-based business. We love being able to flip from cash-based to accrual-based view when we need certain reporting metrics, and most of the new finance software is geared towards accrual-based businesses (for obvious reasons). Unfortunately, as companies grow they inevitably outgrow QuickBooks and need to move onto a larger cloud-based software for accounting needs which is a major downside. It can be a bit slow [on] some screens just due to the nature of it being [...] physical software, but it is great for companies doing [simply] to mid-level complexity accounting and bookkeeping.

We have only reached out a few times but they did their best to help us. It was a banking issue so QB really could only do so much, but they weren't able to identify what went wrong. ['The] good news is that we very rarely have problems in QB that require us to reach out to support.

Job cost [accounting] feels like an add-on. It works once you have it set up, but it makes it is easy for staff to make mistakes. It handles accounts well, but assigning expenses to projects and departments is [cumbersome]. Integration with [third-party] payroll is similar. Breaking down payroll to department and job is complex and easy to mess up.

No phone or email [support]. Company help pages are not the greatest. But there is extensive online user-community support which makes up for the company's lack of effort.

QuickBooks Desktop Pro is very well suited to small and [medium-sized] businesses. These include many non-profits as well as for-profit companies. Most large companies may find that QuickBooks Desktop Pro does not have drill-down type interfaces for reporting that may hinder the reporting necessary for larger organizations.

Quick Books Desktop Pro has [...] great support if you have internet. They have chat as well as phone assistance. They have user groups and they also will point to local support professionals when necessary although we have never had to do this. The support staff is friendly and helpful.

The only use case I can see for QuickBooks Desktop Pro is if you have other ledgers in the system and you want to be consistent. For every other case, there are several ERP or financial software packages that are designed better, can be customized, and are cheaper[.]

There was a long wait on the phone. After waiting for that time, I was transferred to a different person, who also made me wait and did not resolve [my] problem. That problem still has not been resolved.

QuickBooks Desktop Pro is very robust and easy to use. It provides many [functionalities] a click of a button away. Our accounting department enjoys working with it as it makes their job easier mostly because all the info is stored in one place. No need to go to multiple software programs. The program would not be suitable for someone who is on a budget as it is a bit expensive.

We have not used the QuickBooks Desktop Pro support much because the program is easy to use and navigate. However, we did use it for the initial install and we found that the support staff was carrying, helpful and tentative to our needs. It was a breeze contacting them and they provided us with excellent customer support. Highly [recommended].

Depends on the type of business. I would highly recommend this software for a small business. However, I would not recommend this for mid-size and up.

Improve and create more integrations to the software to streamline all the manual tasks.

QuickBooks Desktop Pro works for just about any business imaginable. Currently using it in [an] NPO scenario but was using this in a previous job as well and the software just gets better. Accuracy is key and you want to ensure your users have the training and knowledge to keep it up to date.

The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.

Cutting POs/Invoices/Checks for organizations or people already associated [with] the file.

When cutting POs, check[s,] or invoices [is an] one-time-only circumstance.

[I have] never used [support] for anything.

For SMBEs i'ts a pretty good choice to keep your accounting current and reliable. The stability of the product and the company are solid. It has decent (and improving) integrations with other softwares. They seem to be pushing for more saas subscriptions so they (seem to ) have deprecated the priority of support without payment, which is annoying. Their FAQs and help have gotten better and are now (mostly) current. If you try to set it up yourself, double check with your CPA (who knows QB) that it's done correctly, else you can have items that don't make sense for your business, which then becomes a problem that you have to clean up later or pay someone else to clean up.

Sometimes they're very helpful, and other times they've been lacking. Sometimes we feel as a medium sized business that they prioritize big businesses more, but small and medium businesses made them who they are. Their online help has gotten much better - often it was outdated and sometimes wrong. Our overall experience with their support has been such a mixed bag over the years we have to rate them in the middle as it's not consistent.

QuickBooks Desktop Pro client is incredible for running multiple cost centers, companies, or projects. It can be as complex as your accounting needs to be. Where I saw its massive goodness was while auditing a development firm that builds apartments, homes, and commercial buildings. The company was able to track from land acquisition to end-buyer (individuals as well as corporate) with all the complex costs, fees, and reporting needed for construction and sales. It is a beast for this kind of use.

Not the quickest responses; online help was often cut-and-paste scripts that took forever to work though to get to a human. I recommend paying for support.

For all the small companies I have taken over books for, they all gravitate, and like the QB integration, I bring to them. We love that it keeps EVERYTHING all in one spot. They can scan or snap a pic of receipts and maintain a digital copy in their software, taking out all the paper clutter, which I am finding is becoming an increasing concern for people as they never know when the "appropriate" time is to throw these things away.

I love QuickBooks. I can't speak for organizations of other sizes, but for small-medium sized companies like us, it's the perfect bookkeeping solution. It has all the features we need, and several we're not even using (payroll, job profitability, inventory tracking, etc.) that make it the all-in-one suite that any company can use.