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QuickBooks Online

QuickBooks Online

Overview

What is QuickBooks Online?

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features
  • Bank reconciliation (137)
    6.2
    62%
  • Accounts receivable (131)
    6.0
    60%
  • Standard reports (128)
    5.3
    53%
  • Dashboards (124)
    4.7
    47%

Reviewer Pros & Cons

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Pricing

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Self-Employed

$15

Cloud
per month

Simple Start

$25

Cloud
per month

Plus

$75

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

QuickBooks Online Demo | CAN

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

3.1
Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

2.5
Avg 7.1

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

3.7
Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

5.3
Avg 7.6

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

3.7
Avg 7.4

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

1.3
Avg 7.0

Order Management

The ability to process orders, and track them from quote to cash.

3.7
Avg 7.4
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Product Details

What is QuickBooks Online?

QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.

QuickBooks Online Competitors

QuickBooks Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

Priority AccountEdge, FreshBooks, and Zoho Books are common alternatives for QuickBooks Online.

Reviewers rate Cash management highest, with a score of 6.3.

The most common users of QuickBooks Online are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1808)

Attribute Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Absolutely not. The only time I got anything resembling quality customer support was when I got to the point of cc'ing Intuit executives on an email chain after spending weeks trying to get a problem resolved. They were quick to respond, and helpful-ish, but still couldn't resolve the issue with their product that was causing problems for my business.
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any time I reach out to QB I get exceptional support. The times where I am a bit disappointed is when there seems to be a feature lacking in the software, and I see that many other people have requested this enhancement, and the enhancement is still not implemented. This is few and far between for sure. But in general, their support is always excellent and efficient.
May 01, 2021

Quickbooks and Me

Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is a hard to choose option since there have been too many instances of exceptional service. About a year ago, when I first started QBO I made many, many problems for myself. Things were recorded wrong, categories were wrong, numbers didn't add up, vendor transactions had multiple entries for the same amount. It was a nightmare for me. When I would call in, I told the agents I don't care what they do to fix it, just please fix it. I gotta tell you, it was like riding around with Indiana Jones. With the screen share Smart Look, I had to do all the work as they could see but not control my screen. As we worked together, I had seen screens that I never knew existed. I learned that I could unreconcile things that were reconciled, fix the situation and then poof!, I could reconcile again (with admonishments not to do this without supervision). The frequency and numbers of my mistakes, along with with excellent QBO agents, were actually instrumental in my QBO education. No one learns anything when things are perfect. The more mistakes I made, the more solutions I learned! and I learned agents approached the solutions differently--which gave me more solutions to use. This, on the whole, has been a fun learning process.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I havent had a lot of issues with QuickBooks, which is probably a good thing. But on a few occasions, I did it was a negative experience so I'm unable to give any examples of a time that I experience exceptional customer support. I would say this was a year ago so there may have been sufficient improvements on the support end. I hope so.
February 16, 2018

QuickBooks

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Yes, I called and of course had to hold for the next person, but once they got on the phone they listened to me.
Then they came back a few moments later with a way to assist, and it worked great.
Fixed my problem within about 10 minutes.
John H. Adair CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have not had a bad experience with support. A lot of times I end up on a conference call with support and my client. I am very comfortable having Intuit support represent me in this manner. They have always been extremely professional and resolved the issue.
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