QuickBooks Online

QuickBooks Online

Customer Verified
Top Rated
Score 7.9 out of 10
Top Rated
QuickBooks Online

Overview

What is QuickBooks Online?

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
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Recent Reviews

Completely Disappointed!

1 out of 10
February 03, 2022
I was referred to QuickBooks Online by several friends for my real estate business. I was told that it was the best accounting software to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features
  • Bank reconciliation (137)
    7.6
    76%
  • Standard reports (128)
    7.6
    76%
  • Accounts receivable (131)
    7.6
    76%
  • Dashboards (124)
    7.0
    70%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Self-Employed

$15

Cloud
per month

Simple Start

$25

Cloud
per month

Plus

$75

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

5.8Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

5.7Avg 7.2

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

6.9Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.3Avg 7.5

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

6.2Avg 7.4

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

5Avg 7.1

Order Management

The ability to process orders, and track them from quote to cash.

6.1Avg 7.5
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Product Details

What is QuickBooks Online?

QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.

QuickBooks Online Competitors

QuickBooks Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

Priority AccountEdge, FreshBooks, and Zoho Books are common alternatives for QuickBooks Online.

Reviewers rate Standard reports and Accounts receivable and Bank reconciliation highest, with a score of 7.6.

The most common users of QuickBooks Online are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 159)
Companies can't remove reviews or game the system. Here's why
John Crumpton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
QB is a very mature product. In my first business in 2001, I used a windows version of QuickBooks; they have a long history!

We used to send out estimates using Word, making a PDF and emailing, so it's a big time saver to just login, fill in some details an send it out.

For people in the UK it handles VAT calculations and making tax digital, so this also saves us time each quarter.
Score 1 out of 10
Vetted Review
Verified User
I am stunned that a company that has been around for so long has a product with so many deficiencies. From my experience, issuing POs to suppliers is an embarrassment. In my opinion, not only is the customisable format brutal, they include information totally irrelevant to the supplier (who is receiving the PO) and looks a mess. I feel the inability to use a calculator function in so many fields is hilarious. From my experience, if you enter an incorrect date into the bank reconciliation field? No problem. But there is nowhere to undo this, despite info to the contrary online. The dropdowns indicated in the actions fields don't exist. I feel that the inability to interact with Square for transaction sharing is awful. They have a shared app for doing so and it has the worst rating of any app in the QBO app section. I could go on and on about the frustrations of using this software. I have used Quicken personal software for over 30 years, so am quite familiar with QuickBooks logic. And I feel Quicken has been so much a better product since it left the Intuit fold.
Score 1 out of 10
Vetted Review
Verified User
QuickBooks Online might work ok for someone who has absolutely NO accounting knowledge. However, that person will eventually need support and will not get it. In my opinion, QuickBooks Online's continuous approach of controlling what you can and can not do, combined with their ever present time wasting ads and button changes, make the program a complete waste for anyone who knows what they are doing and wants to complete their tasks in a reasonable amount of time.
Bill Attwood | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
QBO appears to be a great product on the surface, but don't expect any help when their software glitches out. The support chat is extremely frustrating - agents don't have a clue what they are talking about and can't even comprehend a simple explanation of the issue. They often then disconnect the chat and you are left with no recourse other than to start from square 1 again. QUICKBOOKS SUPPORT IS TERRIBLE!
September 14, 2022

Always room for improvement

Score 8 out of 10
Vetted Review
Verified User
Prior to a huge issue with bill pay, I had nothing but good comments regarding QB. The program is fantastic, they are responsive to customers and generally made my bookkeeping better and easier. The bill pay issue was a glitch in QB or Melio (not sure). I had 16 checks issues for the same amount to the same company. It took me over a month to get it straightened out while thousands of dolllars came out of our account. Eventually we were refunded the checks and were able to stop the process. It was ridiculous and left a bad mark on my experience with QB
Score 1 out of 10
Vetted Review
Verified User
If you want to spend hours chasing information, trying to reach customer service agents, reaching them only to get unhelpful or irrelevant answers, and adding immense amounts of frustration to your life all while wasting hours of your time, then QuickBooks Online is the product for you!
Score 9 out of 10
Vetted Review
Verified User
QuickBooks is really good for small business to manage their financial records, along with their employee's pay. They also do a great job at paying the taxes for payroll and sending notices to customers and myself of tasks that need to be completed or started. It also downloads our banking information automatically so I don't have to remember to do so myself.
Kitty McClelland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I don't have very much to say against QuickBooks Online. The only issue I had for a couple months was the fact that when the State of Washington lowered our Unemployment rate, it took 4 calls to QBO to finally get it changed and matching what the state website showed that we owed. Other than that....it has been great using QBO. I have used the desktop version in the past, and I have to admit....I really like the online version, especially with COVID-19 shut downs....I was able to work from home ;-)
Score 1 out of 10
Vetted Review
Verified User
BEWARE!! If you use Quickbooks bill pay service, Intuit and the service provider Melio will take your money out of your account and put it in their account at Silicon Valley Bank and you may not get it back ever. My story, I paid a vendor with a check for over $16,000, supposedly the check was stolen and deposited into Chase bank. I tried for 3 months now to get Intuit or Melio to tell me where our funds are, show me an affidavit they filed, anything. Myself and our CFO have over 25 calls into each and over 10 emails, even threating to come to NY to get it straight with the owners. They do not answer the phone at Melio, maybe 1 in 26 times calling and they will not let you talk to anyone in their operations or other divisions. The customer service agents are just shields for their company. I called Intuit(Intuit's name is on the check along with their phone number) one day and got a guy named Bright who told me that he had our $16k right there and he would process a refund to us and we never got it. Now Intuit says they don't know where the money is. If you don't understand that the money leaves your bank and goes into some form of a combination of Melio and Intuit account that you can not have access to after they take it from your account, you may end up still owing your vendor another $16,000 and not even know who to sue to get your money back because they play a shell game with your money!!
Score 3 out of 10
Vetted Review
Verified User
Program features and usability are pretty good and generally way more than I need. The way they bundle features drives you to select the more expensive option. This probably works okay for merchants and larger companies, but it's a financial burden for small companies like mine. In my case, I wish there was an option to trade off inventory management features for project management features. But I have to pay for both (currently $860/yr 2021). The payroll package is convenient, but too expensive (currently $1200/yr).
Score 10 out of 10
Vetted Review
Verified User
For anyone looking to handle all their accounts in one place, I would look no further than QuickBooks Online. There's no software to install and they've been one of the leaders in the industry for years when it comes to accounting software. It's very easy to get up and running quickly. Setup is simple, the user interface is easy to navigate and understand, and the fact that it's online means you never have to worry about data loss or expensive servers to maintain.
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
If you are a small business owner who does most or all of your accounting, I recommend QuickBooks Online. It is very user friendly, intuitive to navigate, and easy to link up with your accountant. I am an engineer by profession, with no accounting background. This saves time and gives me peace of mind that my books are accurate and up to date. Much of what is done in QuickBooks Online is automated, so it also saves me time.
Score 1 out of 10
Vetted Review
Verified User
I've listed four specific issues where this program has made it much, much harder for my accounting processes. Wait times on the phone are ridiculously long, and more often than not, take several phone calls to resolve. Not compatible with all banks, and often duplicates deposits and/or doesn't download all transactions.
Score 9 out of 10
Vetted Review
Verified User
It well serves the needs of small size enterprises with a broad variety of useful functions commonly useful to small businesses. Broad installation base and user support groups supplement the manufacturer's support. The system is easy to use and implement including for the occasional user.
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
QuickBooks Online is well suited for any business with multiple clients and billing. Quickbooks desktop is better if you are tracking physical goods/inventory. We manage 500+ clients' billing with ease; you will find QuickBooks Online an awesome solution to managing your billing.
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Score 1 out of 10
Vetted Review
Verified User
Although the interface is easy to use for a lay person I have often found that when I sign on a new client that they have made several accounting errors that have impacting their P&L and Balance sheet that I've had to go back years to correct. So, I don't recommend it for anyone who doesn't have a basic bookkeeping degree.
Score 9 out of 10
Vetted Review
Verified User
Great system for bookkeeping, creating estimates that can be converted to invoices, automated invoice reminders sent to clients saves time, see budget allocations, cash flow, and profit/loss accounts. After some initial getting used to the interface, QB is easy and a pleasure to use. QB’s online forum and phone support are also excellent.
Score 8 out of 10
Vetted Review
Verified User
QuickBooks Online is solid, dependable software for SMEs. Easily code your transactions when you download from the bank, which makes receipting a breeze. Because of the cloud, I can work remotely and access anywhere, anytime. The ability to add new users [is] also helpful. It's a simple and easy system for a newbies like myself.
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