QuickBooks Online

QuickBooks Online

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
QuickBooks Online

Overview

Recent Reviews

Completely Disappointed!

1 out of 10
February 03, 2022
I was referred to QuickBooks Online by several friends for my real estate business. I was told that it was the best accounting software to …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features

Accounts receivable (125)

8.5
85%

Bank reconciliation (131)

8.4
84%

Standard reports (122)

8.4
84%

Dashboards (119)

7.8
78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of QuickBooks Online, and make your voice heard!

Pricing

View all pricing

Self-Employed

$15

Cloud
per month

Simple Start

$25

Cloud
per month

Plus

$75

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Payroll Management

7.0
70%

Customization

7.3
73%

Security

8.1
81%

Reporting & Analytics

8.0
80%

General Ledger and Configurable Accounting

7.4
74%

Inventory Management

7.3
73%

Order Management

7.4
74%

Product Details

What is QuickBooks Online?

QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.

QuickBooks Online Integrations

QuickBooks Online Competitors

QuickBooks Online Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is QuickBooks Online?

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

What is QuickBooks Online's best feature?

Reviewers rate Localizations highest, with a score of 8.6.

Who uses QuickBooks Online?

The most common users of QuickBooks Online are from Small Businesses (1-50 employees) and the Accounting industry.

Reviews

(1-25 of 153)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
  • I would like to be able to post a refund to come out of expenses instead of income
  • Correcting posting errors could be made easier
  • Matching unapplied payments could be easier
Kitty McClelland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Handles the quarterly taxes for us - or at least figures them for us and let's us know when they need to be paid (for those that QuickBooks Online can't electronically transfer)
  • I love the payroll feature too - sooooo easy to use and update!
  • The reports feature is very informative and easy to navigate.
  • Hopefully they will add the ability of Schedule K's into their online service
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Piece of mind from a backup standpoint, as it's hosted in the cloud
  • Great user interface that's intuitive and easy to figure out
  • Straightforward and easy to use
  • It's not exactly cheap, but you do get what you pay for
  • Depending on your level of experience with accounting software, it could be a little overwhelming to an inexperienced user
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Receive payments
  • Invoicing
  • Tracking expenses
  • Reporting
  • They will no longer support their desktop app, which they pushed us to use
  • They drastically increased their ACH fees (with the benefit of quicker deposits--but this is not a justifiable benefit for our business model)
  • Some features are limited
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Online access
  • Financial analytics
  • Tracking tools for sent invoices
  • More customization for forms.
  • More intuitive navigation of settings panels.
  • Ability for advanced users to modify coding within invoice calculation structure.
  • Customization for branding.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • It's easy to use
  • The implement new features every year
  • The dashboard provides quick insights
  • Their customer support is disorganized
  • Sometimes the new features they implement will work for a couple of months and then they stop working
  • Their multi-currency is very limiting
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Profit/loss accounts.
  • Sending and automatically chasing invoices.
  • Bookkeeping and attaching digital invoices.
  • Estimates that convert to invoices.
  • Seeing all bank account balances at once.
  • Easily dirt expenses into groups to see how much is spent on each category.
  • Fixing the bug where I can’t access the Taxes tab to log and make payment for Vat returns. It is tedious to remember having to open QB in Chrome in an incognito browser window. Sometimes it works, sometimes not. This issue has not been resolved since I noticed it at the beginning of February 2021.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • You can design your own package according to the business needs.
  • Easily pay invoices online.
  • Reconciling is much easier due to bank feeds.
  • Ability to undo mistakes without calling support.
  • Monthly fees are high.
  • Sometimes files get lost due to software updates.
Charles Fashana, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to link to bank accounts and credit cards.
  • Intuitive interface for most things.
  • Manageable chart of accounts that allows for good customization of products and services.
  • Basic customization of invoices and language to be used in customer facing invoices/emails.
  • All major financial reports are a few clicks away, most can be customized, filtered, saved, exported.
  • Allows for rules to be set for common, recurring revenue and expenses - with some limitations.
  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Lukas Sundahl, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • QuickBooks Online has amazing support to help quickly answer questions.
  • There is an initial discount off the monthly charges for a set time.
  • QuickBooks is well known and trusted by many business owners/accountants.
  • There are continual updates and improvements to the functionality.
  • I feel that some more features could be added to the lower subscription tiers.
  • There could be more customization options for reports at the lower tier.
  • I feel overall that QuickBooks does a great job, so no other recommendations beyond these listed previously.
Jeff Henkel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
  • Customer Invoicing - Easy to create and email invoices to customers
  • Bank Feeds - Transactions synced daily to easily record income & expenses
  • Accountant Access - Easily connect your QBO file to for your accountant
  • Paying Bills - In the spirit of simplifying Intuit complicated & confused this process
  • Sales Tax Reporting - Still a work in progress for QBO
  • Support - Extremely inconsistent support; too many support techs lack accounting knowledge & cause accounting errors
  • Pricing - Unfortunately Intuit continues to nickel & dime small business with their various "improvements" & services. Customers have NO input or choice.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy to create invoices, especially when using the multiple invoices feature.
  • User-friendly.
  • East to create financial reports.
  • It would be nice to have better customization of automatic email replies for things like payment receipts and payment reminders.
  • I would like a testing feature for customer correspondence, like being able to see what an automated payment reminder would look like to my customers before I set one up and implement it.