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QuickBooks Online

QuickBooks Online

Overview

What is QuickBooks Online?

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features
  • Bank reconciliation (137)
    6.3
    63%
  • Accounts receivable (131)
    6.0
    60%
  • Standard reports (128)
    5.2
    52%
  • Dashboards (124)
    4.6
    46%

Reviewer Pros & Cons

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Pricing

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Self-Employed

$15

Cloud
per month

Simple Start

$25

Cloud
per month

Plus

$75

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

QuickBooks Online Demo | CAN

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

3.2
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

2.5
Avg 6.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

3.7
Avg 7.9

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

5.2
Avg 7.4

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

3.7
Avg 7.2

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

1.2
Avg 6.7

Order Management

The ability to process orders, and track them from quote to cash.

3.8
Avg 7.1
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Product Details

What is QuickBooks Online?

QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.

QuickBooks Online Competitors

QuickBooks Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

Priority AccountEdge, FreshBooks, and Zoho Books are common alternatives for QuickBooks Online.

Reviewers rate Cash management highest, with a score of 6.4.

The most common users of QuickBooks Online are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1832)

Attribute Ratings

Reviews

(1-25 of 161)
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Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • Banking information & transactions fed live to our file
  • Attachment of source documents to transactions
  • Able to access from anywhere with an internet connection
  • In my opinion, help/call center workers don't understand bookkeeping/accounting practices
  • In my experience, communications about open cases is non-existent
  • Program creates "default" General Ledger accounts at random
Score 1 out of 10
Vetted Review
Verified User
  • In my experience, change the labels and locations on buttons to make you click on their sales items rather than complete tasks.
  • In my experience, waste huge amounts of screen space with useless information and pop-up advertising
  • In my experience, change the meanings and names within their program of accounting terms that have been in use for over 100 years.
  • In my experience, block users from doing certain accounting transactions because they are smarter than the accountants that use the program.
  • Support - In my opinion, their support staff does not understand accounting, basic logic, and in most cases, the QBO program itself.
  • Terminology - Use the terms "Debit" and "Credit" with or instead of the terms "increase" and "decrease." And stop making up new terms to describe old things.
  • In my opinion, stop trying to make more money off of your customers by forcing them to make extra clicks to accomplish tasks.
Score 1 out of 10
Vetted Review
Verified User
  • Easy to send invoices
  • Fairly easy to use with minimal training
  • Easy to use reports for taxes at end of year
  • Customer service is very hard to reach a person
  • Live Bookeeping is terrible in my recent experience-they messed up my books and then I have had to spend many hours with someone at QuickBooks trying to fix them while I have to continue to pay $200 a month for the service of fixing the mistakes and mess they made.
  • Extremely poor communication regarding the process of them cleaning up my books and changing categories and not telling me. Also, they switched me from clean up to monthly live bookkeeping without telling me and thus taking away any option I had to get reimbursed for the clean up that they totally messed up. They say 100% guarantee but only if you catch it before they switch you to monthly. Since I did not know I was switched to monthly I could not catch it.
  • The premise of bookkeeping clean up is great but the implementation was extremely poor. They should have asked me more questions about my use before changing things.
September 14, 2022

Always room for improvement

Score 8 out of 10
Vetted Review
Verified User
  • The program itself is great. Its easy to use and many videos are available for instruction
  • Financial statements are available, easy to access
  • They use a 3rd party vendor (Melio) for bill pay and getting in touch with them is impossible. It was so bad I was ready to cancel QB. There is a disconnect
  • Although most reps know their stuff, I think more training would help as I realized when dealing with Melio
  • I think all companies should have a phone number that a person answers in addition to emails
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
  • I would like to be able to post a refund to come out of expenses instead of income
  • Correcting posting errors could be made easier
  • Matching unapplied payments could be easier
Score 1 out of 10
Vetted Review
Verified User
  • Ease of access
  • Maintaining live data across different systems/locations
  • Customer service is absolutely horrible
  • Commerce (their eCommerce plugin) isn't fully functional
  • Attempt to migrate from QuickBooks Desktop has been a terrible experience
Kitty McClelland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Handles the quarterly taxes for us - or at least figures them for us and let's us know when they need to be paid (for those that QuickBooks Online can't electronically transfer)
  • I love the payroll feature too - sooooo easy to use and update!
  • The reports feature is very informative and easy to navigate.
  • Hopefully they will add the ability of Schedule K's into their online service
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Piece of mind from a backup standpoint, as it's hosted in the cloud
  • Great user interface that's intuitive and easy to figure out
  • Straightforward and easy to use
  • It's not exactly cheap, but you do get what you pay for
  • Depending on your level of experience with accounting software, it could be a little overwhelming to an inexperienced user
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Receive payments
  • Invoicing
  • Tracking expenses
  • Reporting
  • They will no longer support their desktop app, which they pushed us to use
  • They drastically increased their ACH fees (with the benefit of quicker deposits--but this is not a justifiable benefit for our business model)
  • Some features are limited
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Online access
  • Financial analytics
  • Tracking tools for sent invoices
  • More customization for forms.
  • More intuitive navigation of settings panels.
  • Ability for advanced users to modify coding within invoice calculation structure.
  • Customization for branding.
Score 1 out of 10
Vetted Review
Verified User
  • It's easy to use
  • The implement new features every year
  • The dashboard provides quick insights
  • Their customer support is disorganized
  • Sometimes the new features they implement will work for a couple of months and then they stop working
  • Their multi-currency is very limiting
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