QuickBooks Online Reviews

The feature-set of QBO is so broad that it's sometimes hard to know how to get behind the veil of the simplistic interface and to really put it to use. It would be great to have some built in, hands on training for small business owners who are accounting novices.

I have had issues at times where the OS X software doesn't want to load the Quickbooks Online account, which a restart usually fixes - but that's a bit annoying. The browser version usually works pretty flawlessly.

Some of the end of year tax systems are built into QBO as third party plug ins (like for 1099 filing i.e.) - which is a bit odd. I'd almost rather integrate them then white label rather than having it take me to some third party website or design layout within the same window. Minor improvement but it does feel a bit clunky.

Expensive and over priced.

Unable to contact customer support.

Some menu items are tricky to find/not as intuitive as I'd like.

My accountant has mentioned that QB sometimes makes changes to its service agreements/pricing that can be a pain for her when managing her accounting business.

Compared to the full desktop version, there is still a great deal of functionality missing. In particular sales orders and greater levels of report and invoice customization.

There is a desktop app that can be downloaded but it doesn't really do much to provide better access than directly through the browser. It could be developed to provide better offline access or at least storage of some regularly used data.

Unfortunately, there just isn't much out there that answers all the needs and QBO is more of a 'better the devil you know' solution than one that I would actively advocate.

Whenever I set up a new invoice or delayed charge and adjust the due date, it uses that same due date for my next invoice. It can get very confusing if I'm not extremely attentive while I am adding in delayed charges.

When I create a delayed charge, I add in a "memo" line, but when I create an invoice based on that delayed charge, that memo line does not transfer over.

After I've created a line item in an invoice, if I change the "category" or "department" it clears out all other details and forces me to start over.

Project management

Allowing multiple contacts per project

Announcing changes- The last major changes had me thrown off because I didn't have a preview or transition period.

Support - Too much of support can get shrugged over to an accountant, who then tells me it's a Quickbooks issue.

Accepting pre-payments is a hassle and would love to have a way to not have to re-touch invoices in the undeposited funds account due to date incompatibly.

Finding matches for transactions on a more intuitive level would be helpful.

Providing short videos on simple tasks as quick links within the current screen would be awesome.

Always ensure main owner is the Master Administration. This eliminates any problems obtaining your data from a book keeper.

Sluggish platform. The interface itself is slick, but slower than it needs to be. A lot of time is wasted waiting for loading.

Service unavailability. At times certain parts of the QuickBooks Online platform go down. It's more frequent than it should be.

It has a monthly cost to maintain.

No job costing or large inventory management.

Direct deposit to vendors not available.

Timekeeping is not as specific.

It doesn't talk to our program, an in-house intranet called ArchiOffice.

Is not meant for our specific industry, which is architecture, so we have to use another program, ArchiOffice.

Project management is lacking.

Creating checks was buggy sometimes

The app is very limited in what it can really do when trying to manage your accounts on the go.

The connection with my bank accounts keeps getting disconnected and I'm constantly having to reconnect them which is time-consuming and annoying.

There's a learning curve with using QuickBooks Online if you've never used accounting software. I had to watch a lot of video tutorials online.

It is sometimes hard to find the functions that I need.

At times it could be more user-friendly.

New UI (Harmony Edition) is a bit confusing for some users to get used to. Navigation is not very intuitive and many users have to search for things that were easy to find in prior versions.

Bank feeds could be better. Some of the transactions that come in from the bank do not import the correct information need to correctly code transactions, thus taking time to research.

Advanced features (job costing, inventory, multiple currencies) are not available in the basic version and users must purchase the Plus version or purchase add-ons

The reporting in not as robust in QBO versus the desktop product.

The software is "walled" in that it does not integrate with non-Intuit tax and accounting products, practice management, workflow management, or portal solutions (unless add-ons)

QuickBooks Online has a lot of capability, which at times can be confusing for simpler businesses.

QuickBooks Online needs to build integration with Professional Employer Organizations.

Mobile access seems confusing at times due to a slightly different interface on the mobile app compared to the online version.

ACH and credit card process fees, while norm for the industry, seem like they should be reduced given the overall size of the QuickBooks organization.

It is a little expensive

Could use better customer support

Occasionally, features are not intuitive.

It can be expensive.

Customer service wait times can be very long.

Cleaning up outdated reports is time-consuming

Exporting Reports to Excel/PDF has been troublesome a fair number of times

Audit log could be more transparent

Since the software is on the 'cloud' connecting to the server can take a little more time than I'd like. This is simply a side-effect of having a bad internet connection depending on where I'm at and not necessarily a defect of the software. If the software was just installed on my computer, this wouldn't be an issue.

The system is perfect for an individual that is not well versed in accounting systems. Can feel restrictive at times if you're familiar with other accounting software application. The user experience is certainly geared toward a novice user.

Lot tracking.

Barcode automation.

I've had a hard time linking Quickbooks with my bank account and then categorizing my income/expenses. I'm not sure why, but I wish there was someone who could help with this.

I wish that I could make the emailed invoices come from my own email address so they have less of a chance of going to clients' spam inboxes.

It's a little annoying that they really try to push the Online version versus the software version. I asked a sales rep on the online chat about it once and he really tried to discourage me, saying that they don't offer ANY support if you have the software. I suppose they make more money with online subscriptions.

Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising

Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).

Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.