QuickBooks Online

QuickBooks Online

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
QuickBooks Online

Overview

Recent Reviews

Completely Disappointed!

1 out of 10
February 03, 2022
I was referred to QuickBooks Online by several friends for my real estate business. I was told that it was the best accounting software to …
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Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019

Popular Features

View all 44 features

Accounts receivable (126)

8.5
85%

Bank reconciliation (132)

8.4
84%

Standard reports (123)

8.4
84%

Dashboards (120)

7.8
78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Self-Employed

$15

Cloud
per month

Simple Start

$25

Cloud
per month

Plus

$75

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Payroll Management

7.1
71%

Customization

7.3
73%

Security

8.2
82%

Reporting & Analytics

8.0
80%

General Ledger and Configurable Accounting

7.4
74%

Inventory Management

7.2
72%

Order Management

7.3
73%

Product Details

What is QuickBooks Online?

QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.

QuickBooks Online Integrations

QuickBooks Online Competitors

QuickBooks Online Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is QuickBooks Online?

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

What is QuickBooks Online's best feature?

Reviewers rate Localizations highest, with a score of 8.6.

Who uses QuickBooks Online?

The most common users of QuickBooks Online are from Small Businesses (1-50 employees) and the Accounting industry.

Reviews

(1-25 of 63)
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Score 1 out of 10
Vetted Review
Verified User
Review Source
I deal with a lot of different companies for my business. I can think of very few, if any, that have provided worse customer service or greater frustration than I've experienced during my attempt to switch over to Quickbooks Online. It has been a comedy of errors, and every time something new comes to light, they find new ways to waste my time, add to my workload, and increase my stress levels.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have had great customer service the two times that I have called QuickBooks. I didn't have to sit on hold for a long period of time. I was able to tell them the issue, and they were able to resolve it in a timely fashion and it was the right answer, instead of having to call back due to receiving inaccurate information.
Score 1 out of 10
Vetted Review
Verified User
Review Source
BEWARE!! If you use Quickbooks bill pay service, Intuit and the service provider Melio will take your money out of your account and put it in their account at Silicon Valley Bank and you may not get it back ever. My story, I paid a vendor with a check for over $16,000, supposedly the check was stolen and deposited into Chase bank. I tried for 3 months now to get Intuit or Melio to tell me where our funds are, show me an affidavit they filed, anything. Myself and our CFO have over 25 calls into each and over 10 emails, even threating to come to NY to get it straight with the owners. They do not answer the phone at Melio, maybe 1 in 26 times calling and they will not let you talk to anyone in their operations or other divisions. The customer service agents are just shields for their company. I called Intuit(whose name is on the check along with their phone number) one day and got a guy named Bright who told me that he had our $16k right there and he would process a refund to us and we never got it. Now Intuit says they don't know where the money is. If you don't understand that the money leaves your bank and goes into Intuit and Melio. Quickbooks staff does not even know how to describe what happens when you ask them.
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think, with very large companies, it can be difficult to get a direct answer to your software question. Oftentimes, solutions have to be researched by reading through forums. But, that being said, the times I have reached out directly for assistance, I was able to eventually get an answer to my question.
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
QuickBooks Online support is timely in their responses and generally helpful, but there are occasions where, given the limitations of the platform, they often can't help with a solution and just give the pad answer of "we'll send that feature request to our development team." I also wish there was a live, in app chat feature when I needed especially timely help.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Charles Fashana, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I've only had to connect with QuickBooks Online once to inquire about their limitations on the budgeting and forecasting functionality. While the platform simple couldn't accommodating my preferences, the support team was responsive and did follow up as expected, so no real issues there.
Lukas Sundahl, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support for QuickBooks Online is excellent. You can easily begin a chat session with a support expert to get your question(s) resolved. In addition the FAQ section within QuickBooks Online can handle multiple questions without needing to contact a support person. There is also so much content available online within QuickBooks and YouTube showing how to handle a wide variety of tasks.
Jeff Henkel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
Not only is it sometimes difficult to get support when you need it the support techs are too often unqualified to properly solve problems according to acceptable accounting standards. Techs will know how to "fix" the software but if they don't truly understand double-entry accounting they make another financial problem for a small business owner.