TrustRadius: an HG Insights company

RackFoundry Total Security Management (discontinued)

Score1.4 out of 10

7 Reviews and Ratings

What is RackFoundry Total Security Management (discontinued)?

RackFoundry was a firewall solution with VPN, SIEM, automated vulnerability scanning and log management features scaled for SME’s. It has been discontinued and is no longer available.

Top Performing Features

  • Centralized event and log data collection

    Effectiveness of real-time centralized event and log data collection

    Category average: 8.5

  • Correlation

    Correlation of logs and events to pinpoint significant threats

    Category average: 8.4

  • Event and log normalization/management

    Ability to normalize event syntax so that logs can be compared and are machine-understandable

    Category average: 8.6

Areas for Improvement

  • Integration with Identity and Access Management Tools

    Integration with access control tools like Active Directory and LDAP

    Category average: 8.1

  • Custom dashboards and workspaces

    dashboards that can be customized to meet the needs of specific groups

    Category average: 8.3

  • Host and network-based intrusion detection

    Ability to detect both endpoint intrusion and network ingress detection

    Category average: 8.1

Great Company, Great Price for Total Solution Management

Pros

  • Implementation of their system has been completely flawless and is so seamless that no one in our company even knew that we implemented it at first.
  • Working with RackFoundry's implementation team has been wonderful as well, they are very understanding of our needs and always are there to help.
  • Customer service for Rack Foundry is great as well. This is always my first concern when working with a new company and I must say their customer service is top notch.

Cons

  • It has been my first year with Rack Foundry and at this point I have to say everything has been smooth, from implementation to support.

Return on Investment

  • Just knowing that we are protected from attacks is our main objective and so far that sense of security is well worth the cost associated with it.

Other Software Used

AlienVault Unified Security Management

RackFoundry | An exercise in dissapointment

Pros

  • Making promises about a service and product.
  • Advertising a good price and offering great services.
  • Supposedly offer 24/7 365 level 1 threat triaging.

Cons

  • Product they offer does not work.
  • Time to implement is unbelievably long.
  • Services they offer are so far, non-existent.

Return on Investment

  • Overall the product has had a negative impact. Not necessarily on our environment but in the amount of time it has taken to deploy.

Alternatives Considered

AlienVault OSSIM and Splunk Enterprise

Great Security Solution for a Mid Size Business - FW/IPS/SIEM

Pros

  • All-in-one solution that covers all the essentials and basic of security needs
  • Unique methodology way for cost effective enterprise security solution
  • Help exceed compliance as their interface allows you to tailor your compliance needs
  • Simple and friendly customizable user interface dashboard
  • Unique function: Ask an Expert
  • Premium fully manage automatic updates with access
  • Deployable Security Modules that encompass IPS/IDS/SIEM/VA/FW
  • Knowledgeable engineers, who helped improve our overall infrastructure by making it more secure

Cons

  • Ask an Expert takes takes 2-48 to hours respond. I've seen them take up to 47 hours on an unknown log, however it has never been greater than 48 hours.
  • Initial configuration took 2-3 weeks to adapt to my team's preference.
  • Professional service days are expensive.

Return on Investment

  • We were able to have greater security visibility because of the IDS and the SIEM feature.
  • If we did not choose RackFoundry's Appliance, we probably would have only had 2 security functions that has limited features. Instead we have multiple security functions and had a little extra budget to use towards new equipment.
  • The device has allowed me to use my time more effectively at work. Instead of having some of my staff dedicate their time towards sifting through logs, we are able to see actionable data and react faster.

Other Software Used

Palo Alto Networks PA-200, Amazon Web Services, Cisco ASA