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Rackspace Managed Hosting

Rackspace Managed Hosting

Overview

What is Rackspace Managed Hosting?

Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

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Recent Reviews

TrustRadius Insights

Rackspace's Cloud VPS services have found success in several key use cases, as reported by users and customers. Many have utilized …
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TrustRadius Insights
TrustRadius Insights

Good luck Rackspace

6 out of 10
February 08, 2018
Incentivized
Rackspace is being used to host many of our servers and databases. It is not being used by our whole organization because we are working …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
C-Level Executive in Corporate
Machinery Company, 1-10 employees
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Pricing

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Linux

$23.00

Cloud
per month

Windows

$75.00

Cloud
per month

Windows + SQL

$128.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Rackspace Managed Hosting?

Rackspace Managed Hosting is cloud computing company Rackspace's infrastructure-as-a-service offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments. Their options support general computing, databases, networking, storage, connectivity uses, and virtualized servers.

Bare Metal
A single dedicated server with a specific function, like a web server or database server. Storage, networking, and database options can be customized.

Virtualization
A single shared server that allows multiple users of the OS to each control their own network resources with the shared environment.

Private Cloud
Compute resources are shared within an organization, to offer a multi-tenant environment for (internal or external) customers.

Rackspace Managed Hosting Integrations

Rackspace Managed Hosting Competitors

Rackspace Managed Hosting Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

Amazon Web Services are common alternatives for Rackspace Managed Hosting.

The most common users of Rackspace Managed Hosting are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(64)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Rackspace's Cloud VPS services have found success in several key use cases, as reported by users and customers. Many have utilized Rackspace's robust infrastructure and top-notch performance capabilities to host their MySQL database infrastructure, ensuring reliable and secure data storage. Additionally, Rackspace's cloud site services have been a popular choice for hosting WordPress sites, providing a reliable and scalable platform for managing multiple websites. Users appreciate the flexibility and customization options offered by Rackspace, allowing them to optimize their web and database hosting solutions for optimal performance. Furthermore, Rackspace's Managed Hosting has been vital to the online presence of companies, ensuring industry-leading uptime and stability for business-critical applications. Overall, users have praised Rackspace for its reliability, customization options, and attentive customer service, making it a preferred choice for businesses that rely on flawless hosting and timely support.

Excellent Support: Reviewers have consistently praised Rackspace for its excellent support, with multiple users stating that the support provided by Rackspace is responsive, reliable, and helpful. Many reviewers describe the support team as knowledgeable and easily accessible, emphasizing their dedication to understanding and assisting customers' businesses.

Robust Server Offerings: Numerous users appreciate the robust server offerings provided by Rackspace. They mention that Rackspace's servers are highly scalable, offering flexibility in terms of complex topologies, independent storage scalability, and distributed workloads. Additionally, reviewers highlight that Rackspace has excellent uptime with almost no occurrences of website downtime.

Fair Pricing: Several users find the pricing offered by Rackspace to be fair. They indicate that the pricing aligns with the quality of service provided by Rackspace. This positive sentiment towards pricing indicates that customers feel they are getting value for their money when using Rackspace's services.

Slow and Unusable Cloud Files: Some users have found the Cloud Files offering to be relatively slow and unusable, affecting their ability to efficiently store and retrieve data.

Confusing Web Management Panels: The presence of 2-3 different web management panels with different logins has been frustrating and confusing for users, making it difficult for them to navigate and manage their accounts effectively.

Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by Rackspace, stating that it has gotten worse over the years and now comes at an additional monthly fee. This has led some users to consider moving their servers to a different company due to the poor support service.

Several recommendations have been given by users based on their experiences with Rackspace hosting services.

One suggestion is to consider using an alternate cloud hosting service that provides better support and lower costs.

Users also recommend establishing a good relationship with the Business development consultant at Rackspace, as they offer valuable technical expertise and assistance with architecture and best practices.

Another recommendation is to explore Rackspace's cloud services and rack connect for both cloud-based and dedicated solutions.

Attribute Ratings

Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
September 27, 2023

Business email crippled while we waited a MONTH for support

Verified User
C-Level Executive in Corporate
Machinery Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I’m writing to make sure nobody has to endure the terrible customer service that I recently got from Rackspace Managed Hosting. I moved my company’s six email accounts there two months ago. A short time later, a malformed auto-reply email started self-replicating (which a properly-configured mail server should not allow). I quickly contacted live chat (since it took Rackspace Managed Hosting support FOUR DAYS to answer my first support ticket), but they were unable to delete the runaway email. I submitted a ticket on August 5. The bad email quickly replicated over 250,000 times and crippled my email client. After five tries their back-end support team finally fixed the problem on September 1. It took them AN ENTIRE MONTH to repair a problem that, in my opinion, should take a good admin five minutes to fix. In my opinion, stay far away from Rackspace Managed Hosting. I think their support team is massively overworked. Your business could be crippled while you wait.
December 15, 2022

In my opinion, Rackspace fell flat on their face - Terrible incident response

Harry Reif | TrustRadius Reviewer
Harry Reif
VP-co-owner
The Wishing Well, LLC (Retail, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I would choose zero, but it's not an option. In my opinion, STAY away from this company. Problems can occur, but responsiveness should occur when problems do. In my experience, I've been on hold for more than 9 hours, waiting for promised callbacks for more than 30 hours, and don't have any hope for a near-term resolution.
November 20, 2021

Rackspace hits the sweet spot between price, reliability, and usability.

Verified User
Professional in Engineering
Internet Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
RackSpace is terrific for the budget-conscious enterprise-level cloud experience. If you're willing to put the effort in the payoff is tremendous especially if using a hybrid cloud model. That being said the experience and knowledge are rarely transferrable to other jobs. If you're looking for hosted OpenStack look no further.
June 07, 2019

Rackspace, solid vendor with great uptime and amazing support

Verified User
Director in Information Technology
E-Learning Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're looking for a hosting platform that offers real support people and will make sure your site is up and running, then Rackspace Cloud is for you. It's not the cheapest option, but when you need a "real" hosting platform I would recommend Rackspace. This also goes for their Cloud-based files and option. It's such a good platform.
April 25, 2019

Cloud server hosting made easy

John Reeve | TrustRadius Reviewer
John Reeve
Co-founder, lead developer
Intervals (Internet, 1-10 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for creating cloud servers fast and easily. We found it useful when we wanted to experiment with different Linux distributions. It was easy to get them going, test them, then tear them down and rebuild them. We use Rackspace cloud servers for less critical stuff, such as less important web sites and backup monitoring servers. I would not put my production servers with Rackspace.
February 08, 2018

Good luck Rackspace

Verified User
Technician in Information Technology
Computer Software Company, 201-500 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Rackspace has been a great service but it is almost like they are slowly giving up on their product but would still happily help support you when you move over to AWS. It seems almost as if they are pushing you off their servers and then offering their business to help you once you are running your stuff off AWS.
February 05, 2018

Rackspace - Pretty Good, I Think!

Gideon Caspi | TrustRadius Reviewer
Gideon Caspi
Web Manager
Joe Browns (Retail, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This rating is based on the fact that Rackspace provides good service and responds to enquiries relatively quickly, and the product (hosting) appears to be very good. However, I am unable to compare their service one-to-one with others, as in general, I have experienced fairly good web hosting overall, so cannot say that they are definitely better than other options. To my knowledge, Rackspace was selected for their record with uptime and customer service.
August 11, 2017

Rackspace. They've got you covered.

Verified User
Employee in Information Technology
Retail Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you need to run a moderately large sized service, like a website, and need to know it is in capable hands and ready to weather anything from malicious attacks to massive loads, Rackspace is the provider for you. If you are needing to host a site to advertise a local parish bake sale, Rackspace might not be your best place to go.
June 20, 2017

Rackspace Virtual Server Platform Review

Jim Rubenstein | TrustRadius Reviewer
Jim Rubenstein
Chief Technology Officer
LoudDoor, LLC (Marketing and Advertising, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.

While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.

Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
May 01, 2017

Alternative Hosting Platform with Fanatical Support

JL
Jordan Leano
IT Manager
Modus Operandi (Marketing and Advertising, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Their fanatical support is the main reason I will recommend Rackspace. I am never on hold for a long time when I call in, I can call at any time of the day (even in the middle of the night), the team is very knowledgeable and will go out of the way to find a solution, and most importantly, they are always friendly.
March 14, 2017

Steady & useful

Valerie Cabral | TrustRadius Reviewer
Valerie Cabral
Senior Product Manager
Package Concierge, Inc. (Real Estate, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very well suited to businesses needing a simple way to implement company email. Also useful for small businesses who need a reasonably priced but extremely stable cloud hosting solution. Since the email interface can be clunky, it is perhaps more suitable when at least someone on the team has an understanding of technical software setup.
November 10, 2014

RackSpace falls short as a dedicated server when compared to other user friendly solutions.

Nicholas Toscano | TrustRadius Reviewer
Nicholas Toscano
Website Manager
Imperio Media, LLC (Internet, 51-200 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I worked for a company that had already implemented Rackspace for the organization. When I went to my next company and had the decision making power to choose our external hosting account, I opted for SoftLayer over Rackspace for usability and customer experience (CE).
June 28, 2014

Reaping the Rackspace Rewards - A Business Testimony from a Cloud Perspective

John Wooten | TrustRadius Reviewer
John Wooten
§ Chief Executive Consultant
╬ ConsultED (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
While we have made great use of other IaaS providers (AWS, Linode, etc.) these typically have come as a result of "one-off" type requirements for a given project. One of the reasons we find Rackspace best-suited for our day-in, day-out business needs is that it is the closest turn-key offering to meet the majority of requirements across start-up to medium-tier to large-scale enterprise demands. This is not to say Rackspace does not meet needs for complex demands; it does mean that we rarely have to look elsewhere to satiate any given project's specifications and requirements.
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