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Raiseaticket

Raiseaticket

Overview

What is Raiseaticket?

Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre,…

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Learn from top reviewers

Got customer support problem, you can Raiseaticket.

Rating: 9 out of 10
July 5, 2022
IncentivizedVetted ReviewVerified User
As our product includes day-to-day services to customers It's essential to have convivial and quick customer support around all the aspects of the application usage, With Rais...
Continue reading
Verified user
Engineer
Raiseaticket1 year of experience

Best & Free Ticketing Tool For Small & Medium Businesses

Rating: 9 out of 10
July 2, 2022
IncentivizedVetted ReviewVerified User
We use this tool in our business where it works as our support system. We have created a ticketing system for our users who are facing issues. Users can easily raise tickets b...
Continue reading
Rajkishore Mohapatra
C-Level Executive - Corporate
Founder & CEO
Mohapatra Enterprises
Raiseaticket2 years of experience

Raiseaticket - A great contender to the big three

Rating: 10 out of 10
May 4, 2019
Vetted ReviewVerified User
We started by implementing Raiseaticket in the ICT department, and following the success it has made within such department, we have started rolling it out throughout the comp...
Continue reading
CJ Garzia
Executive - Information Technology
Senior ICT Executive
Centrecom - Premium Customer Service Solutions
Raiseaticket1 year of experience
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Pricing

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Raiseaticket

Raiseaticket

N/A
Unavailable

What is Raiseaticket?

Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://raiseaticket.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Spiceworks Help Desk

Spiceworks Help Desk

N/A
Unavailable
What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

osTicket

osTicket

$9
per month
What is osTicket?

osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

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Product Details

What is Raiseaticket?

Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents.

The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations and internal support.

Raiseaticket Competitors

Raiseaticket Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Raiseaticket has been praised by users for its ease of use and efficiency in tracking tickets and KPIs. Users have found the platform's dashboard navigation to be simple and intuitive, making it easy to set up and use. This has been particularly helpful for remote teams, as Raiseaticket provides a shared ticketing space and integration support. The analysis sections for reports are straightforward and easy to understand, allowing users to quickly gain insights from their data.

The UI of Raiseaticket is clean and functional, resembling HTML backend software. While some users have expressed a desire for more branding controls in email responses and front-end white labeling, they have still found the system easy to implement, even with little IT knowledge. Raiseaticket has streamlined working practices and made the ticketing process easier for users. Overall, users have had a positive experience with Raiseaticket, praising its functionality and prompt support.

Some users have suggested improvements such as providing customized forms and the option to add a logo. Despite these suggestions, Raiseaticket has proven effective in structuring support teams and improving customer support. Users have successfully implemented the product across various departments and even pitched it to clients. With its flexibility, ease of use, and ability to provide all necessary information on-screen, Raiseaticket has been instrumental in providing convivial and quick customer support while minimizing potential problems and ensuring customer satisfaction.

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(1-3 of 3)

Best & Free Ticketing Tool For Small & Medium Businesses

Rating: 9 out of 10
Incentivized
July 02, 2022
Use Cases and Deployment Scope
We use this tool in our business where it works as our support system. We have created a ticketing system for our users who are facing issues. Users can easily raise tickets by selecting the correct subject and category in a moment through this tool. Now our support agents don't need separate emails to access the issues or tickets. Here every agent with different roles can access their assigned tickets according to category and reply to them front the same platform. We also use this tool for our internal support where our team can raise tickets on any bugs, or technical issues and they don't need to find higher authority email addresses or usernames. Here this tool helps to connect with the perfect team for resolution. It helped our internal system and our end-users as well. Here we can respond to our user's problems through our available agents without any down hours.
Pros
  • Analysis of category of tickets.
  • Cheap Pricing with great support.
  • Multiple channels to create tickets.
  • Customisation of SLAs with ticket types.
Cons
  • Addition of more channels to raise tickets.
  • Short period tickets validity.
  • Issues while doing signup. You don't have option to resend setup emails.
  • Variety of templates to emails.
  • Customized report downloading issues.
Likelihood to Recommend
Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
Raiseaticket Feature Ratings
Incident and problem management (6)
95%
9.5
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
80%
8.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (2)
100%
10.0
External knowledge base
100%
10.0
Internal knowledge base
100%
10.0
Multi-Channel Help (5)
68%
6.8
Customer portal
80%
8.0
IVR
70%
7.0
Social integration
N/A
N/A
Email support
100%
10.0
Help Desk CRM integration
90%
9.0
Return on Investment
  • We could resolve our tickets quickly and perfectly.
  • Decreased workload by ticket automation.
  • Saved lots of expenses on support tool.
  • With limited agents we could achieve goals.
Alternatives Considered
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their end. When choosing a software you should have knowledge of both pre-sales service and post-sales service quality of the software so that you can choose the right one. So this way Raiseaticket wins from Freshdesk.
Other Software Used

Got customer support problem, you can Raiseaticket.

Rating: 9 out of 10
Incentivized
July 05, 2022
Verified User
Engineer in Quality Assurance
Entertainment Company, 1001-5000 employees
Vetted Review
Verified User
Raiseaticket
1 year of experience
Use Cases and Deployment Scope
As our product includes day-to-day services to customers It's essential to have convivial and quick customer support around all the aspects of the application usage, With Raiseaticket it's effortless to interact with the customers with our customer service center while making sure that customers are happy at the same time their potential problems are minimized with a limited period of time.
Pros
  • Unique user support request can be categorized within SLAs
  • Templates are unique and integration is smooth.
  • reporting and ticket tracking is also good.
Cons
  • Some times Slack notifications frequency is not correct.
  • Email templates should be provided.
  • Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
Likelihood to Recommend
Raiseaticket definitively serves its purpose, It's already hard to run a customer service, and imagine if you have to maintain a CRM along with this, that's where this tool comes into the picture they'll manage the CRM for you while you can focus on the customer support.
It's well suited for interacting with customers and helping them to resolve their issues quickly which led to greater feedback.
Sometimes customization can be trickier as the userbase grows over time.

Raiseaticket Feature Ratings
Incident and problem management (6)
81.66666666666666%
8.2
Organize and prioritize service tickets
90%
9.0
Expert directory
80%
8.0
Subscription-based notifications
80%
8.0
ITSM collaboration and documentation
80%
8.0
Ticket creation and submission
90%
9.0
Ticket response
70%
7.0
Self Help Community (2)
80%
8.0
External knowledge base
70%
7.0
Internal knowledge base
90%
9.0
Multi-Channel Help (5)
58%
5.8
Customer portal
70%
7.0
IVR
60%
6.0
Social integration
70%
7.0
Email support
40%
4.0
Help Desk CRM integration
50%
5.0
Return on Investment
  • It saved a lot of time.
  • Increase in productivity of the support staff
  • Resolving the common queries are around 30 % quicker
Alternatives Considered
earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help guides and support are also worth mentioning
Other Software Used

Raiseaticket - A great contender to the big three

Rating: 10 out of 10
May 04, 2019
CG
CJ Garzia
Senior ICT Executive
Centrecom - Premium Customer Service Solutions (Outsourcing/Offshoring, 201-500 employees)
Vetted Review
Verified User
Raiseaticket
1 year of experience
View profile
Use Cases and Deployment Scope
We started by implementing Raiseaticket in the ICT department, and following the success it has made within such department, we have started rolling it out throughout the company, along with pitching it to our clients. The system is extremely flexible and can satisfy all our demands and more. The interface is extremely easy to use but holds all the necessary info you need ready to view on-screen.
Pros
  • Keep track of threads and pinpoint similar issues already raised.
  • Reporting is extremely good and holds all the info you'll need.
  • Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
Cons
  • Pre-set templates could use a bit of a revamp, but nothing major.
Likelihood to Recommend
In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.
Raiseaticket Feature Ratings
Incident and problem management (6)
96.66666666666666%
9.7
Organize and prioritize service tickets
100%
10.0
Expert directory
90%
9.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
90%
9.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (1)
90%
9.0
Internal knowledge base
90%
9.0
Multi-Channel Help (3)
100%
10.0
Customer portal
100%
10.0
Email support
100%
10.0
Help Desk CRM integration
100%
10.0
Return on Investment
  • Reporting has been a great asset to management.
  • Improved SLAs.
  • Improved time management of the teams.
Alternatives Considered
Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management systems market.
Other Software Used
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