Raiseaticket

Raiseaticket

About TrustRadius Scoring
Score 8.7 out of 100
Raiseaticket

Overview

What is Raiseaticket?

Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre,...
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Recent Reviews

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Popular Features

View all 13 features
  • Organize and prioritize service tickets (5)
    9.5
    95%
  • Expert directory (5)
    9.0
    90%
  • Subscription-based notifications (5)
    8.8
    88%
  • ITSM collaboration and documentation (5)
    8.3
    83%

Reviewer Pros & Cons

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Pricing

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What is Raiseaticket?

Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://raiseaticket.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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Unavailable
What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

What is osTicket?

osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

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Features Scorecard

Incident and problem management

9.0
90%

Self Help Community

8.8
88%

Multi-Channel Help

8.1
81%
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Product Details

What is Raiseaticket?

Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents.

The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations and internal support.

Raiseaticket Competitors

Raiseaticket Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zendesk Support Suite and Freshdesk are common alternatives for Raiseaticket.

Reviewers rate Ticket creation and submission highest, with a score of 9.8.

The most common users of Raiseaticket are from Enterprises (1,001+ employees) and the Airlines/Aviation industry.
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Comparisons

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Reviews and Ratings

 (6)

Reviews

(1-5 of 5)
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Harsh Gangwar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This tool we implemented in our company and which improved the customer relationship through the provided valuable features. This is the tool which is hosted on cloud with no restrictions and easily scalabe, this is very user-friendly and flexible, someone can log a problem ticket anywhere. It improved user collaboration and enhanced communication.
  • It made communication very easy, fast and reliable
  • Easy access and quick generation of the problem ticket to the required team
  • User support and customer success are the key for this tool, which attracts users well.
  • integration with the other tools is the biggest challenge.
  • maintaning history of tickets is not possible
  • sometimes legs behind due to some performance issues
This is the tool which helped to collaborate the issues and find the quick solution of the problems, supported large number of customers make it unique and valuable. It doesn't provides and advanced tech integration through which we can automate the problems.
Score 9 out of 10
Vetted Review
Verified User
As our product includes day-to-day services to customers It's essential to have convivial and quick customer support around all the aspects of the application usage, With Raiseaticket it's effortless to interact with the customers with our customer service center while making sure that customers are happy at the same time their potential problems are minimized with a limited period of time.
  • Unique user support request can be categorized within SLAs
  • Templates are unique and integration is smooth.
  • reporting and ticket tracking is also good.
  • Some times Slack notifications frequency is not correct.
  • Email templates should be provided.
  • Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
Raiseaticket definitively serves its purpose, It's already hard to run a customer service, and imagine if you have to maintain a CRM along with this, that's where this tool comes into the picture they'll manage the CRM for you while you can focus on the customer support.
It's well suited for interacting with customers and helping them to resolve their issues quickly which led to greater feedback.
Sometimes customization can be trickier as the userbase grows over time.

Eva Huynh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Our organization needed a software that could help with creating IT tickets and send alert to IT teams to address issues with troubleshooting or replacing our hardware or office items. Raiseaticket allows us to do this without issue. It adds a way we can quickly raise the problem to the IT and a way for them to quickly address the issue.
  • Interface is user-friendly, easy on the eyes
  • Easy to learn and use
  • Cloud hosted
  • Quota for tickets is low, should be raised at least 30%
  • Statistics and data gathering is lacking
  • Automation of monthly report
Raiseaticket is a very easy to use software with great interface that allows user to quickly get to their features and utilize it to the fullest when communicating with IT or FW teams. However, there are a few lacking features such as the inability to auto generate monthly reports. These reports are important for management and without it, it's hard to gauge performance of employees.
Rajkishore Mohapatra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use this tool in our business where it works as our support system. We have created a ticketing system for our users who are facing issues. Users can easily raise tickets by selecting the correct subject and category in a moment through this tool. Now our support agents don't need separate emails to access the issues or tickets. Here every agent with different roles can access their assigned tickets according to category and reply to them front the same platform. We also use this tool for our internal support where our team can raise tickets on any bugs, or technical issues and they don't need to find higher authority email addresses or usernames. Here this tool helps to connect with the perfect team for resolution. It helped our internal system and our end-users as well. Here we can respond to our user's problems through our available agents without any down hours.
  • Analysis of category of tickets.
  • Cheap Pricing with great support.
  • Multiple channels to create tickets.
  • Customisation of SLAs with ticket types.
  • Addition of more channels to raise tickets.
  • Short period tickets validity.
  • Issues while doing signup. You don't have option to resend setup emails.
  • Variety of templates to emails.
  • Customized report downloading issues.
Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
CJ Garzia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We started by implementing Raiseaticket in the ICT department, and following the success it has made within such department, we have started rolling it out throughout the company, along with pitching it to our clients. The system is extremely flexible and can satisfy all our demands and more. The interface is extremely easy to use but holds all the necessary info you need ready to view on-screen.
  • Keep track of threads and pinpoint similar issues already raised.
  • Reporting is extremely good and holds all the info you'll need.
  • Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
  • Pre-set templates could use a bit of a revamp, but nothing major.
In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.
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