Best & Free Ticketing Tool For Small & Medium Businesses
Use Cases and Deployment Scope
We use this tool in our business where it works as our support system. We have created a ticketing system for our users who are facing issues. Users can easily raise tickets by selecting the correct subject and category in a moment through this tool. Now our support agents don't need separate emails to access the issues or tickets. Here every agent with different roles can access their assigned tickets according to category and reply to them front the same platform. We also use this tool for our internal support where our team can raise tickets on any bugs, or technical issues and they don't need to find higher authority email addresses or usernames. Here this tool helps to connect with the perfect team for resolution. It helped our internal system and our end-users as well. Here we can respond to our user's problems through our available agents without any down hours.
Pros
- Analysis of category of tickets.
- Cheap Pricing with great support.
- Multiple channels to create tickets.
- Customisation of SLAs with ticket types.
Cons
- Addition of more channels to raise tickets.
- Short period tickets validity.
- Issues while doing signup. You don't have option to resend setup emails.
- Variety of templates to emails.
- Customized report downloading issues.
Return on Investment
- We could resolve our tickets quickly and perfectly.
- Decreased workload by ticket automation.
- Saved lots of expenses on support tool.
- With limited agents we could achieve goals.
Alternatives Considered
Freshdesk
Other Software Used
tawk.to, Elementor, AfterShip, Shiprocket, Graphy, by Unacademy, Google Pay, Razorpay Payment Gateway, Freshdesk
