Raiseaticket Reviews

1 Ratings
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Score 10.0 out of 100

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CJ Garzia | TrustRadius Reviewer
May 03, 2019

Raiseaticket - A great contender to the big three

Score 10 out of 10
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Verified User
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Pros and Cons

  • Keep track of threads and pinpoint similar issues already raised.
  • Reporting is extremely good and holds all the info you'll need.
  • Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
  • Pre-set templates could use a bit of a revamp, but nothing major.
Read CJ Garzia's full review

Raiseaticket Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (1)
10
Expert directory (1)
9
Subscription-based notifications (1)
10
ITSM collaboration and documentation (1)
9
Ticket creation and submission (1)
10
Ticket response (1)
10
Internal knowledge base (1)
9
Customer portal (1)
10
Email support (1)
10
Help Desk CRM integration (1)
10

About Raiseaticket

Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents.

The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations and internal support.
Categories:  Help Desk

Raiseaticket Competitors

Raiseaticket Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Raiseaticket Technical Details

Operating Systems: Unspecified
Mobile Application:No